Rated 4.0 out of 5 by 111
Rated 4.0 out of 5.0 by armagh13 Great Service
The guest services are great. Willing to help any way they can.
September 1, 2014
Rated 5.0 out of 5.0 by family G. great room and great service
we liked our stay very much. my girls loved the food and pool. near to our conferences and favorite stores and restaurants
August 28, 2014
Rated 5.0 out of 5.0 by epping Nice stay
Good location, restaurants nearby, Craker Barrel, gas stations. Most of all, friendly welcome,
August 28, 2014
Rated 2.0 out of 5.0 by NotHappy22 Disappointment
Typically I stay at Holiday Inn Express and other IHG brands because they are well maintained and have a decent breakfast. Not so with the room I had at this hotel.
First was an 'interesting' stain around the drain to the tub/shower. At first I thought it was blood or possible feces, but after looking closer it was rust from the drain (see attached pic). Not much management could do about it at the time but to let the hotel deteriorate to that extent without fixing it was unsatisfactory.
Second was the smoke detector in the bathroom decided to start it's low battery serenade at 6:15 am. We were leaving at 6:30, so again just an annoyance.
Lastly was breakfast... I have never had such a horrendous 'omelet'. I have no idea what they try to pass off as 'eggs', but I don't think they came from a chicken. Adding the prepackaged 'salsa' to try to make it palatable backfired. Since we were on a tight schedule (I had a class from 7am-1pm) we weren't even able to go by Denny's to get something decent to eat.
August 26, 2014
Rated 5.0 out of 5.0 by LennyK1 A cut above the rest
We stayed a t a competitor nearby the previous week and were disappointed in the condition of the facility and the food that was provided for breakfast. HIE did not disappoint and surpassed our expectations....we will be staying here again in the near future.
August 25, 2014
Rated 4.0 out of 5.0 by Juicy J Convenient to Ahwatukee
I've used this hotel for 2 years now. It's a pretty quiet hotel and fairly new property. I've noticed that the newness factor has worn off a bit. The staff seems to have a little turnover but overall pretty nice. Breakfast bar is always good and fresh. This past visit the staff was nice enough to allow us to swim an hour later, as we didn't return back to the hotel daily in time to swim and wanted to unwind. Free newspaper under the door each day and 2pm checkout is available. If you are a light sleeper I would recommend requesting a room on the south mountain side, as I-10 gets pretty congested at 6am daily.
August 23, 2014
Rated 5.0 out of 5.0 Nice Stay
This is a nice place to stay, Great CS and the rooms are clean. However, the internet is not very good. Kept, loosing signal.
August 14, 2014
Rated 4.0 out of 5.0 by prairie do A/C didn't work properly
Slow time of year for property. We were put on a floor that was not supposed to be used because of the kind of room we required. The front desk clerk wanted to meet our needs. This was a 2 room suite and 1 of the A/Cs did not work.
August 14, 2014
Rated 4.0 out of 5.0 by Wilber201 good visit
Is a good safe place to have close to our route.
Breakfast is always good and enough for all guests.
August 13, 2014
Rated 4.0 out of 5.0 by Chully101 A little in decline
I have stayed at this hotel for quite a few years when travel takes my into the Phoenix area. The rooms seem to be a little worn these days, and the cleanliness is down a notch. The chair and footrest were filthy looking like it was left outside in the rain. Overall, the staff was friendly, (although she never acknowledged my platinum stays nor offered a bottle of water, etc.) and the hotel was nice, just needs to have a little more effort keeping things clean.
August 6, 2014
Rated 5.0 out of 5.0 by cracker71 always a pleasant stay
Stayed here many times and never disappoints. The only things that should be improved are the patio area needs a cover and bring ham back to the breakfast.
August 5, 2014
Rated 4.0 out of 5.0 by Michaelwt Polite front desk service
The front desk service was polite and inviting. Check in was quick, with no waiting for room keys, which were ready when I arrived, with every pass through the lobby there was a greeting or acknowledgment given with a smile.
July 30, 2014
Rated 2.0 out of 5.0 by nelson740 Check In
We arrive at the hotel around 10 pm, had made reservation with a room with 2 bed and non-smoking room, and requested to get a room on the other side of the freeway. When we got to our room we had a king bed, called the front desk about the room, went back down stair to get other key. The gentleman (front desk clerk) did not know which room was a king or 2 bed. Did not know how to even print the check in form, was asked to come back down in 30 minutes or so. Maybe he recently came upon the job. Anyways, we finally got checked into our room 30 minutes later. And on top of that we got a room on the freeway side, my request was not considered.
As a previous Holiday Inn employer, we were told that you have to wear your name tag to be behind the counter. There were two gentlemen behind the counter with no name tag, not wearing uniform, that was strange and I personally felt uncomfortable during check-in. And also, I have stayed at this hotel more than once, never was given a run around.
July 30, 2014
Rated 2.0 out of 5.0 by Dd47 Not returning
When in Arizona in July , one hopes to use the pool. Well, it looked like a lab experiment! And as for sitting in the shade...the umbrellas didn't work. What should have been a 7 day stay turned out to be 2! We were very disappointed.
July 29, 2014
Rated 1.0 out of 5.0 by KIenneyG Stay To Relax
We are full time RV'ers, and stay at HI to relaxed. The staff did not greet us a Reward Member. The lobby, elevator, and hallways were hot. No guest welcome books, on local attractions and food establishment. The bed fitted sheets slide off the mattress, very uncomfortable. The sink water empty very slowly, and the Kleenex Box had only one tissue left. The toilet had a dirty ring, and we found a Circle K candy bag behind the chair.
July 16, 2014
Rated 4.0 out of 5.0 by beagle777 Good Value
HI EX Ahwatukee is located right off I-10, very convenient to restaurants, shopping centers, etc. Not much of a view on the interstate side, but not noisy either. Friendly staff, good breakfast with both hot and cold options. Though since we stayed for 5 nights, by the final morning we were ready for some variety! Pool was nice yet rarely saw anyone using it. Gym was well-equipped. Rooms were clean! TV channel options were a bit limited. Definitely appreciated the cold water with lemon and iced tea beverage dispensers in the lobby (avail 24/7). Would recommend to others!
July 11, 2014
Rated 4.0 out of 5.0 by InAZ4business Great Staff, Good Hotel
Have stayed here several times while in Chandler on business. Very friendly, courteous staff who promptly resolved problems with AC unit noise, bed linen cleanliness, and bathroom faucet leaking. However, I expect such easily identifiable problems to be noticed by staff and resolved prior to renting guest room.
July 8, 2014
Rated 4.0 out of 5.0 by Squashdog One nice little hotel
I really enjoy staying at this hotel for my business trips to the Phoenix Chandler area. I would have given them 5 stars on everything except that the breakfast bar opens 30 mins too late every time I stay. Traffic and business starts around 6am during the summer months and breakfast doesn't get out until 630...I always have to miss it!! Really good value for the dollar though, beds are awesome, wireless is generally pretty steady and the rest of the facilities are above average. Keep up the good work
July 7, 2014
Rated 4.0 out of 5.0 by Gaficf5 House keepers & breakfast staff
This people work hard in making me feel welcome & that they care to make me comfortable.
July 6, 2014
Rated 5.0 out of 5.0 by Bill3901 Good accomodations
The staff was very friendly and the breakfast buffet was very good. The bathroom showed aging as the tub was stained and wall repairs were amateurish (spackling just slapped on and painted over - no blending). This item did not detract from an otherwise good stay. The staff tended to treat our business group like friends, making it easy to ask for advice on restaurants. Another detail is parking - very ample- never had trouble finding a spot even when returning late. I will be returning to the area for business and will stay here again.....
June 28, 2014
Rated 5.0 out of 5.0 by MTJ132 Room AC UNit
Room AC unit (Rm 424) was found to be excessivly noisy and did negativly impact quality of sleep at night - we did pass this info in to staff in morning.
June 19, 2014
Rated 4.0 out of 5.0 by Utah Babs Hotel Review
The hotel was clean and the staff was excellent!!! The fitness equipment was mostly out of order and the elevators and hallways were uncomfortably hot.
June 18, 2014
Rated 5.0 out of 5.0 by Kique123 Friendly staff
Entire staff was helpful and friendly during our stay.
Will return to this Holiday Inn Express on our next trip to Phoenix.
June 10, 2014
Rated 5.0 out of 5.0 by robee192 One night stay
Great room for a one night stay. Got to use the pool and hot tub it was enjoyable cost similiar to other motels of same type maybe a bit more expensive
June 9, 2014
Rated 2.0 out of 5.0 by Abbysgrammy Non functioning air conditioner(s)
This is the second Holiday Inn Express we have booked in the last month. (Hudson WI couple weeks ago) At both hotels the air conditioning units did not cool the room. It was impossible to sleep or put on make-up etc. We checked out the afternoon of the second day and went across the street to a LaQuinta which had working air conditioning. Everything about the hotel was wonderful including staff, but the experience was torture because of this problem. When we were waiting to check out there were two other people with the same problem. Work needs to be done.
June 5, 2014
Rated 5.0 out of 5.0 by grammaK Comfortable and convenient location
We came to visit family in the area and were very happy with the hotel. Plan to stay here again!
June 4, 2014
Rated 5.0 out of 5.0 by Shawna SB Awesome location and very outgoing staff.
I have stayed at this location the last five weeks. The rooms very comfortable and great location Staff very friendly and any request I made they made it happen. MICHELLE at front desk is awesome. She needs the employee of the year award.She made me feel at home and always took care of any thing I needed.
June 2, 2014
Rated 4.0 out of 5.0 by Dan16 Refrigerator
When we checked in refrigerator in room didn't work. It was unplugged so we plugged it in. Still didn't work. contacted front desk and maintainance man replaced it.
Other wise nice room and we enjoyed our stay.
June 1, 2014
Rated 5.0 out of 5.0 by Saint01 Friendly staff
A very helpful and friendly staff. Room and BEDS were great.
May 24, 2014
Rated 2.0 out of 5.0 by Smith97 Great staff, if you exclude the manager
We recently stayed in the hotel while we were moved from a different state and waited for our new place to be ready. We had a lot of our things with us because we didn't have a place to live yet. I also had to take a lot of blankets and pillows to our room to help my wife with a bad back be more comfortable while sleeping. When I brought things into the suite, I passed the manager and she gave me a disgusted and crazy look. Later a member of housekeeping came to the room and told me that the manager wanted them to come check and see how many people were actually in the room. She also told me how the manager likes to charge people additional money if the room is dirty when you leave. Part of staying in a hotel is not having to be your own house keeper. Unless you destroy the room, you shouldn't have to be charged. Besides that, the hotel was not bad. The rest of the staff was nice.
May 11, 2014