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Rated 4.0 out of 5 by 71 reviewers.
Rated 5.0 out of 5.0 by Great service This was a great stay we came up for a weekend getaway to see a concert and enjoyed the hotel very much. The pillows were very comfortable and now prompted us to go buy some new ones for our home. After the concert it was nice to be dropped off out front and be able to continue enjoying the evening in the bar safe inside the hotel. September 25, 2014
Rated 5.0 out of 5.0 by Friendly people, clean room, overall great 5 stars I would come back to this hotel. Very friendly people, everyone smiling. Clean rooms, no smells, great swimming pool, free laundry September 24, 2014
Rated 5.0 out of 5.0 by Excellent customer service and most comfortable bed Hats off to this Holiday Inn. I was greeted with smiles from the front desk immediately upon my arrival. Check-in was fast and easy and i was offered help bringing in my luggage. The lobby area was immaculate as well as our rooms. The refrigerator was large and the beds were the most comfortable. Pool was a little cold but the kids didn't mind. A special thanks to manager Mary Newland for making my daughter's 9th birthday a blast. This was the busiest hotel in the area and i strongly reccomend it to anyone. Nice view from the large patio! Thanks again Holiday Inn staff. You know how to make people feel welcome and keep them coming back!!! September 24, 2014
Rated 2.0 out of 5.0 by horrible experience only one elevator! very slow! can break down---- want good fast breakfast food ??? go to McDonalds across the parking lot September 16, 2014
Rated 4.0 out of 5.0 by Comfortable Hotel Staff friendly Beds are comfortable - GREAT Pillows August 30, 2014
Rated 5.0 out of 5.0 by Just Comfortable Overall From the time you arrive until you check out you are made to feel welcome. With a project in the area, I have been a weekly customer requiring an overnight stay for the past several months. It is nice to arrive after a long day of work to have a cold beverage and a great meal. The staff here are all very friendly and make you feel right at home! August 27, 2014
Rated 3.0 out of 5.0 by Cleanliness Please clean the place. The toilets are very poor to use as they are very low to the floor. Not well suited for old folks or ones with back, hip or leg issues. August 22, 2014
Rated 5.0 out of 5.0 by My stay August 2014 Impressed with how friendly the hotel staff is and especially the bar. I will be coming back again. August 18, 2014
Rated 5.0 out of 5.0 by Amazing Staff All of the staff was extremely helpful, friendly and courteous. Always a smile on their faces. I called ahead to request a room with a balcony, refrigerator and microwave. And there it was waiting for me. Thank you. After checking out I went to the Manager and thanked her for having such a wonderful "team"!! I extremely recommend staying here. August 17, 2014
Rated 4.0 out of 5.0 by size of bed Everything with our stay was great with the exception of the size of the bed. Normally the hotels offer 2 queen beds and the room I got had 2 full size beds which made it uncomfortable July 31, 2014
Rated 5.0 out of 5.0 by Excellent place to stay Great environment, a nice experience. It is always nice staying at this place, I have been their customer since 2007! July 28, 2014
Rated 4.0 out of 5.0 by Clean room Had a comfortable stay. Room was clean and TV channels were adequate. Hotel bar and restaurant was nice. July 24, 2014
Rated 5.0 out of 5.0 by Nice Place for a Stay Since the remodel this is the only hotel I stay at on the southeast side of Phoenix. Nice staff and rooms with good TV selection and a morning newspaper. The onsite lounge is a plus and breakfast is available. I would recommend this hotel to anyone staying in the area. July 23, 2014
Rated 4.0 out of 5.0 by holiday inn the staff is great. i do think the lobby (carpet) should be cleaned possibly replaced. July 20, 2014
Rated 5.0 out of 5.0 by Great service Always stay at this Holiday Inn when I travel to Phoenix for business. Have also stayed at this hotel for leisure. I even purchased the pillows from our room. Great service, excellent food choices in the bar/lounge. Friendly bar/lounge staff. July 7, 2014
Rated 5.0 out of 5.0 by Will Return Again Great accommodations for the price, friendly knowledgeable staff, food in restaurant finger licking good, and I wanted to pack the mattress to take it with me. This is my new hide away. July 2, 2014
Rated 5.0 out of 5.0 by Great Passing Through Stayed one night passing through. It was quiet, clean, and private. The pool area is nice enough and quiet enough to enjoy for a night when traveling. The staff was very polite. I live in LA. So everyone in the midwest seems polite. Much better than I expected. June 26, 2014
Rated 5.0 out of 5.0 by Friendly Staff From being greeted when I first walked in, the front desk staff were courteous and friendly. The entire staff from hotel manager to housekeeping are friendly - says something about a company. My request for a room with a refrigerator and balcony was waiting for me when I arrived. The room was clean, the internet was a little slow in the evenings. The television channels were for the east coast - which was confusing. June 18, 2014
Rated 2.0 out of 5.0 by Unrewarding Sence when do rooms not have a closet or a dresser? June 17, 2014
Rated 5.0 out of 5.0 by Great Staff Great location. Excellent staff and very good service in bar and restaurant June 16, 2014
Rated 5.0 out of 5.0 by bed pillows loved it so clean and smelled clean. looks nice loved it.. my girls are so picky and they loved it too. they all ready want to go back... June 12, 2014
Rated 5.0 out of 5.0 by Vending Machines Vending machines did not work and we were VERY thirsty for some water. Staff was great. I was locked out of my room and there was a staff member who called to front desk to confirm it was me and opened my door. This saved me alot of time and effort. June 12, 2014
Rated 5.0 out of 5.0 by Great Customer Service Hotel Staff were awesome check in was quick and they were all very courteous and always greeted by a smile June 9, 2014
Rated 5.0 out of 5.0 by the best Every time it's always the best, the staff is very professional, yet personable this means alot when people travel, they give you a sence of family. Keep up the good work ( I'll be back ) May 28, 2014
Rated 1.0 out of 5.0 by Help full All staff members were very help full in all ways I do appreciate as to how they were able to take care of me. With so many others there. May 27, 2014
Rated 2.0 out of 5.0 by Older Holiday Inn Asked for an upgrade and front desk staff kind of laughed at me. They said I had a reconditioned room and that was my upgrade. No soap. No shampoo. No bath mat. Restaurant and bar were empty and not appealing at all. This is definitely an older property and I won’t be back as there are better places in the area. May 19, 2014
Rated 1.0 out of 5.0 by Room Cleanliness Poor Cleanliness on the room that they gime I been in many Holiday"s around the country and never have this experince like this I know that this property is old but that has nothing to do witn the clenliness of the same. frontdesk is rude and inpolity with costomers I take 1/2 hr to geat my room with only one costomer in front of me I dont think i will be back there when I get back to phoneix next month April 17, 2014
Rated 2.0 out of 5.0 by Rooms and Parking I've stayed at this property several times each time with different issues that make the stay challenging. The hotel is a older hotel, the rooms smell like people have smoked in them at some point not long ago. The parking is atrocious with big trucks and "events" taking up most of the parking lot which is fairly small to begin with. The most recent trip, someones work truck was parked in such a way I couldn't get my car out of the space I was parked in, so much for wanting to join some friends for dinner. The desk clerk was super nice trying to find the owner of the truck who's a regular occupant of the hotel. Ended up not being able to go anyplace that evening, good thing I want looking to get to the airport. The place seems run down and not very well maintained, big gaps around fire doors, poor condition of paint and furnishings. March 24, 2014
Rated 3.0 out of 5.0 by Good and disappointing Rooms are clean and staff is very accommodating. However, the management of the hotel is remiss in follow-up, training and oversight. 1. Complimentary coffee service near the elevator at each floor. However, they don't check to see if it needs refilling or to tidy up the service area. Often times is completely out hours before the service is due to stop. 2. Towels for the pool are supposed to be available at the pool. However, on four successive days there were none. We asked the front desk and sometimes they replied: "We don't have any," 3. Food service needs work. Pizza insert is a big deal om the menu for dinner. When we tried to order one we were told that there would be no pizza today. One morning no bagels were available. The food service is severely understaffed. They have several dirty tables at breakfast leaving nowhere to sit except in the bar. One waitress does the taking of orders and the delivery of food. They need a few more people. We asked for chocolate milk for our grandson and the assistant put two one gallon jugs on our table (she was new!…Really?). Sounds like lack of training. 4. One elevator only for the hotel. It is very slow and in the morning hours it is full of service people from housekeeping and maintenance on each trip up and down. They desperately need at least one more elevator that should be used for the staff only. 5. Pillows like rocks! March 21, 2014
Rated 5.0 out of 5.0 by Excellent staff We have stayed at this location for several years and always find the staff and the rooms to be top quality. Had a problem this year with loud neighbors but chose to ignore the problem. I talked to the person handling security about the problem the next morning and he was very helpful. Overall a very good visit and we will gladly return to this location the next time we visit Phoenix. March 18, 2014
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