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Rated 4.3 out of 5 by 335 reviewers.
Rated 4.0 out of 5.0 by Great In Every Way except very bad Wifi My room was very nice with and comfortable. The staff was very friendly and provided great service. The room service was quick. The pool and common areas here are very nice for relaxing. A very nice place to stay for vacation time. Unfortunately I was here for work. Wifi internet access was useless and I could not get any work done online while I was here. It is for that reason alone that I cannot suggest this location to business travelers until they remedy the Wifi problems here. Once that gets fixed though, this will be a great hotel in every way. January 26, 2015
Rated 5.0 out of 5.0 by Beautiful hotel with great staff iWe had a wonderful stay at the hotel. It was very nice and met our needs. Thank you for all of the great service! January 25, 2015
Rated 5.0 out of 5.0 by Need to come to Phoenix more often Generally I have stayed in other hotels, but this hotel blew the others out of the water! Excellent front desk staff, extremely comfortable room and amenities I never expected. Will be staying/ looking at Holiday Inn much more often! January 22, 2015
Rated 1.0 out of 5.0 by Poor experience I have no desire to stay at this property again. See my comments in the survey. January 18, 2015
Rated 5.0 out of 5.0 by Great stay Great stay, very nice hotel and friendly staff. awesome fitness center. Safe and comfortable environment January 16, 2015
Rated 1.0 out of 5.0 by Worst of the worst Booked stay for 2 nights Jan 12th thru 14th After 1st night of no sleep due to air conditioner not working (Room 137) I asked front desk to have someone come check it while I was out working all the next day..Never happened..got back and no air....so once again no sleep. To add insult..when they cleaned my room they threw away my food and drink which I had inside the refrigerator..and to top it all off they billed the second night at a higher rate which was not correct..so I asked at check out why and they said it was their fault and that the rates and computers get messed up when the hotel is full????..so they gave me a 10.14 credit but the over billing was for 27.00??? wow I guess I should have been thankful??. I was insulted and just left this place..I am a Platinum member and stay in a lot of IHG properties...This one is the worst of the worst and they simply do not care on so many levels. I am done with IHG. January 16, 2015
Rated 4.0 out of 5.0 by Good rooms and accomodations Hotel is well located, quiet, but accessible to the Phoenix metropolitan area. I enjoyed my stay in the balance. January 12, 2015
Rated 5.0 out of 5.0 by Totally renewed Great location, athmosphere, staff and price....... They don't offer free breakfast but the room had a kitchenette equipped with dishes and silverware (even pots and pans) so you can cook there January 8, 2015
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