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Rated 4.2 out of 5 by 211 reviewers.
Rated 3.0 out of 5.0 by Gross Housekeeping Service/ Unfriendly Staff The housekeeping service is absolutely terrible. When the housekeeper was making the bed, she would throw the new bed sheets and blankets on the floor and put them on the bed one by one. That is gross, unsanitary and dirty. I saw her doing it the third night into my 5 night stay. The front desk staff is unfriendly and rude. Well, most were courteous and attentive but there was one woman, a white lady, who was very rude. I had a business conference to attend and was going to use the shuttle to get there. I made an appointment and everything and ended up waiting 1.5 hours for the shuttle. Her only response was "You should have taken a taxi." What kind of response is that? I had to postpone the meeting which was really embarrassing. For a business hotel, it's terrible. As a leisure stay, it could be suitable. I would only recommend this hotel as a second option. Look around to see the different hotels that have better rates and amenities. There are other IHG properties in the Phoenix area. July 25, 2014
Rated 5.0 out of 5.0 by Phoenix Great stay, room was very nice and breakfast buffet was excellent. July 25, 2014
Rated 5.0 out of 5.0 by Almost a resort This Holiday inn feels like a little resort with the pool and Jacuzzi placed in the center of the structure, the palms, the gazebos and the overall atmosphere. The gym is not too big but has all new machines and some weights. There are two restaurants and drinks are available. The suites are big with two TV's and the whole thing was renovated recently so everything is fairly new. It is also a few yards away from a CVS which is always convenient. Last but not least the staff is very friendly, always a smile available. I normally stay at Crowne Plazas but this Holiday Inn is up there. July 22, 2014
Rated 5.0 out of 5.0 by Wonderful stay I usually stay in Holiday Inn Express several times a year for business stays. I have not been in a regular Holiday Inn for many years and was I surprised at how they've changed for the better. First, the lady at the front desk greeted me with a lovely smile and lots of enthusiasm and treated me as though my every desire was her concern. Second, the property was beautiful with a great pool area. Third, the room was clean, beautifully appointed, and most importantly quiet and comfortable. Though it's close to the airport, I never heard a plane even when I was out using the pool. I would (and will) definitely stay at this property again. July 21, 2014
Rated 2.0 out of 5.0 by Not Up to Normal Room and Service Was welcomed at the front desk and took the 500 welcome points. The stay started with them issuing keys to someone else's room. I walked into "my" room and discovered that there was someone's personal items on the sink. I called the front desk and they acknowledged the mistake and brought me new keys and offered me 2,000 points for the inconvenience. I told the young lady thank you and went to my room. It was 102 degrees outside and walked into the room which was about 80 degrees in it #I carry a small temperature gauge because every room varies so much on the a/c unit#. Not a problem I turned it way down and left for dinner Got back to the room 2.5 hours later and the room was only cooled down to 76 degrees. It was late and I had an early flight in the morning so I just went to bed. In the morning the temp was still only at 72 degrees. I called back to the hotel day manager about the points that I was owed and the person I talked to told me they would take care of it and still have not received the points. July 17, 2014
Rated 5.0 out of 5.0 by Comfortable bed and pillows. Great service and very clean! The outside waterfall and lobby decor make a great first impression! The food was excellent in the restarurants and the gym was clean. The rooms were so spacious and comfortable; made you feel at home. The complimentary shuttle was extremely convenient and the customer service was top notch! The free WIFI is definitely a perk with the acessible computers and printer in the lobby. The fire pits and lounge area added a warming touch surrounded by beautiful landscaping throughout the courtyard. Very impressive hotel! July 14, 2014
Rated 5.0 out of 5.0 by Impressed and pleased Family was driving home from LA to Houston and needed a place to rest and relax. We booked into the Holiday Inn based upon recent experience in LA and elsewhere, AND because this property had a great deal for a large 2-br suite for our fam of 6. Hotel was easy to find, very clean,a nd when we walked in it felt like a luxury resort more than a "regular" Holiday Inn. HUGE suite, nicely decorated, huge bathrooms, great showers, nice layout, overlooking a quiet central garden patio with pool, hot tub, and covered pavilions for relaxing, drinks, etc. Only niggling complaint was restaurant was understaffed -- ONE worker was doing duty at the bar, as waiter, busboy, server, cashier… he was extremely polite and good, but he needed help! Our stay was so nice we were laughing at trying to think of reasons to come back to Phoenix just for this hotel. July 8, 2014
Rated 5.0 out of 5.0 by Great stay Very clean and comfortable. Close to walking areas and nice area to relax. Area around hotel is not the best but I felt safe enough to walk to the store and back but would go for a casual walk in the area. July 3, 2014
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