Rated 4.1 out of 5 by 127
Rated 5.0 out of 5.0 by RogerI Great
Huge Hotel with exterior entrances but has garden settings in center
December 1, 2013
Rated 4.0 out of 5.0 by Stack3 Excellent Staff
Can not speak to highly of the staff- front desk, shuttle drivers, bar staff and the Starbuck's lady. All go out their way to please you and make you want to return.
November 27, 2013
Rated 4.0 out of 5.0 by GreenBay Friendly and Professional Staff
Overall my experience with this location was pleasurable. Only downside of my trip was the noice level outside the hotel room. This is not the fault of the hotel, it just so happened that the city decided to fix the streets outside the hotel during my stay. Jack hammers where the tools of choice. Friendly check in, very accomidating and the restaurant food and staff where wonderful. I will stay at this location again in the future.
November 25, 2013
Rated 5.0 out of 5.0 by nikisias Nice Property
Great stay comfortable beds nice pretty big rooms. Not easily impressed by hotels this one left a good impression.
November 13, 2013
Rated 2.0 out of 5.0 by lujain not that much
i booked this hotel becuase i was having an ielts test in the same hotel but honestly they are not that clean the blanket
are not clean also there was a bad a smell in the blanke honestly i diidn't enjoyed syating in the hotel and i came frome california and i stayed only 12 hours from friday to satrday i finished my test and i went back to california
November 12, 2013
Rated 5.0 out of 5.0 by TravelingBack Welcome Back
Nice to see that staff turnover has NOT happened and being welcomed back (after almost 6 months) says something about working conditions.
However, on a previous visit, the room assignment was made at check-in without any apparent review of the 'tags' in the reservation. It would be so nice if certain conditions are asked for well in advance that those would be dealt with and ready for you upon arrival and check in.
November 7, 2013
Rated 4.0 out of 5.0 by Ranger092 Staff and front desk and shuttle bad communication
Front desk very impersonal no communication.
Shuttle driver had bad communication with staff waited 45 minutes for a pick up. Driver was angry.
October 27, 2013
Rated 5.0 out of 5.0 by JohnSusan Very Nice Property
I was in Phoenix for a conference at the Convention Center downtown. I selected this property as it had been recently renovated, had a airport shuttle, and I could get the shuttle to the light rail system to travel downtown (shuttle works in a 5 mile radius and the convention center is 6 miles away). The rooms are very nice and comfortable. The courtyard area - pool, hot tub, and fire pits, was very inviting. Breakfast was ok, $10 was a bit on the high side for what is typically free at HI Express locations. I had dinner in at the bar one night. The service was very good but the food lacked flavor. I had the prime rib special which was bland. The shuttle service was great! Only downside was waiting at the Circle K after getting off the light rail system. I would stay at this property again next time I return to Phoenix.
October 27, 2013