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Rated 4.2 out of 5 by 207 reviewers.
Rated 5.0 out of 5.0 by wonderful service Very helpful will always use if needing a great place to stay June 30, 2014
Rated 5.0 out of 5.0 by Great Suite for a Good Price This hotel is very up to date and comfortable. The suites are very modern and comfortable. The bed was very comfortable as well. The grounds are very nice and maintained. I would recommend this hotel to others. June 30, 2014
Rated 5.0 out of 5.0 by Nice place Would stay again. We were close to where we needed to be. Staff was friendly and helped out when asked. June 30, 2014
Rated 4.0 out of 5.0 by comfortable I always love staying here. very comfortable stay always June 30, 2014
Rated 5.0 out of 5.0 by Business stay Great location I look forward to staying again at your property during my next stay in phoenix. THe friendly and efficient staff was amazing. The room, ambiance throughout the hotel was perfect! I was able to rest, eat and make new friends during my short 2 day stay. Thank you! Valerie June 24, 2014
Rated 4.0 out of 5.0 by clean hotel, not good service The hotel shuttle driver was an older guy an very rude, we was staying at the hotel for the night an leaving. I needed to go to the store an wanted to go to a restaurant nearby. Driver told me I could walk. He wasnt taking me or my friends. So we decided to just eat at the hotel. It wasnt acknowledged I was even an IHG member. The bartenders was young staff. All they was worried was flirting with older men. Took us 5 mins to get a drink order an our menus. You ask to speak to the manger about your experience an he just blows you off. Like that's how they do business their. Don't stay unless you want no service an get treated rude. June 24, 2014
Rated 3.0 out of 5.0 by Comfortable bed Facility beautiful if you like an outdoor entrance to a hotel room. Customer service excellent at the front desk and the lounge. Rooms old popcorn ceilings and smelled of cigarette smoke. June 20, 2014
Rated 5.0 out of 5.0 by Great Service and beautiful rooms. Looks like a resort. Amazing hotel in all aspects. Dinner menu could include more variety but overall I would definitely stay again. June 18, 2014
Rated 5.0 out of 5.0 by Total Experience Because of extreme heat in the Phoenix area this night we decided to eat in the hotel instead of going to our favorite restaurant, we were not disappointed! The food, beverage and service was very uplifting. Of course, our room was much better than expected because we were upgraded to a suite. It was much more than two people needed because it could sleep six people easily. Very spacious! June 16, 2014
Rated 4.0 out of 5.0 by Beautiful Hotel, Terrible Air Conditioning I love this Holiday Inn. It is absolutely beautiful with a large courtyard, outdoor seating, fire pits, gardens, and a pool. The lounge is also contemporary and welcoming... My only complaint is with the air conditioning. It is loud and does not get cold (which is a terrible issue to have in the desert!). Despite the issue with the air conditioning, I continue to return to this hotel due to the atmosphere. June 9, 2014
Rated 5.0 out of 5.0 by Found our clothes! We left our clothes in the room and the staff graciously found it and mailed it to us. A huge thank you! June 5, 2014
Rated 5.0 out of 5.0 by Great Hotel Very Nice Hotel, clean, staff was awesome!! Lobby is very inviting June 3, 2014
Rated 5.0 out of 5.0 by Breakfast We enjoyed ourstay, but expected a free breakfast bar to be included. The restaurant on site was nice but somewhat expensive. We ended up walking down the street to eat breakfast each morning at a fast foods. June 1, 2014
Rated 2.0 out of 5.0 by Near airport but traffic noise and drafty AC The property is old, traffic noise comes thru windows and the AC system will blow on you all night accompanied by lots of noise. For the most part the staff does its best. However, there was a non-customer friendly person at front desk on our initial try to check-in one hour early. We left and came back to a more seasoned and accommodating desk clerk. Room was spacious and well equipped. Bed was comfortable with variety of pillows. We did the park and fly thing, using the hotel shuttle to PHX for an early flight and leaving our car there over the weekend. That worked very well. We spent one more night there on our return and asked for and got a quiet room. We did much better the second time. An adequate breakfast was in the restaurant and cost about $10.00/person. . May 30, 2014
Rated 5.0 out of 5.0 by Holiday in Phoenix This is a great hotel with beautiful grounds and a wonderful attention and nice staff. May 30, 2014
Rated 5.0 out of 5.0 by Very nice bedroom suite for a very good price! Absolutely loved it. Heated pool is not.. really heated tho. But it's Phoenix so it's hot anyways. May 30, 2014
Rated 5.0 out of 5.0 by Very Relaxing and Comfortable This place is outstanding! My second time at this location (for business). I am determined to stay here again, except I plan to bring my wife next time and spend the weekend. The center court and pool area are extremely clean and tranquil. A great place to relax after a long day; or just spend the day on the property and enjoy the pool. An older property, but very well kept. My room was well appointed, and surprisingly quiet this close to the airport. Breakfast was a buffet bar and everything was hot and tasty. May 28, 2014
Rated 4.0 out of 5.0 by Good shuttle service We stayed here because of its close proximity to the airport and the shuttle service as we were catching a 6:00 am flight. Front desk gentleman was helpful and gave us very good directions for returning our rental car and catching the shuttle back to the hotel. The shuttle drivers were very friendly and helpful and we had no problem getting to the airport with plenty of time to spare. The hotel was clean and it was nice having a restaurant and lounge in the hotel although the food selection wasn't great. We are members of the reward program and usually, as we check into a holiday inn we are given a bottle of water and sometimes microwave popcorn. This hotel didn't give us anything although the gentleman at the front desk thanked us for being members.. All in all it was a good visit. May 24, 2014
Rated 2.0 out of 5.0 by Uncomfortable room The air conditioner malfunctioned all through the night, cutting in and out every 5 to 10 mins. The room continued to be warm and humid, making it uncomfortable and causing disturbed sleep. Woke up next morning more tired than when we checked in after completing an international air travel. May 20, 2014
Rated 4.0 out of 5.0 by nice rooms , great gym close to airport really nice space inside the complex is a hidden garden type area the gym has the best precore stretching chair , just the thing for 'airplane-back' . really nice suite type rooms stay on the back side away from the street noise on the corner. we have not got any free room upgrades since IHG branded the primmer cards ??? May 20, 2014
Rated 4.0 out of 5.0 by Nice hotel Hotel was very nice. My only complaint is that I couldn't sleep well because of the noise. Could hear the traffic clearly and the air conditioner was pretty loud going on and off. Would stay again but get a room away from the road. May 18, 2014
Rated 5.0 out of 5.0 by Nice room for business or get away The courtyard is very comfortable and great for relaxing , nice pool, small bar and restaurant but clean and inviting. they have a business center and plenary of places to eat within 5 minute drive May 18, 2014
Rated 4.0 out of 5.0 by Really Good but not great Beautiful property. Nice pool. Heard the street noise and people honking horns in the parking lot at 4am. We asked the maid to return at 3pm - She never did. I've never been to a HI Express that didn't have free breakfast - very disappointing and added cost. Could've stayed elsewhere at same rate and got the breakfast May 8, 2014
Rated 2.0 out of 5.0 by Girl at the front desk was rude and TV reception was poor We had to move rooms because the TV in the living room kept saying no signal during a hockey playoff game. We moved to a new room and the reception was poor also so we called the desk but no one ever came to fix it. Eventually it fixed itself or someone fixed it remotely but we got no call back. The room rate was supposed to include breakfast but they would only give us a voucher for one person so my wife ate by herself. When we questioned the front desk person she was very rude. Overall, just not a pleasant experience. May 1, 2014
Rated 5.0 out of 5.0 by Great staff and a perfect property. We arrived and were greeted like old friends. All my questions were answered on the spot. I was given directions back to car rental and how to get back to shuttle pick up point.. Elias and Paul couldn't have been more helpful with all out requests. We will make a point of staying in this property anytime we have the opportunity. Truly great people and accommodations. Thanks to all who made this a great vacation. April 23, 2014
Rated 5.0 out of 5.0 by Great Very nice rooms, pool, very well kept gardens Friendly staff and useful shuttle Restaurant not that great, poor selection April 23, 2014
Rated 5.0 out of 5.0 by Great hotel Spacious Room. Great Looking grounds. Nice restaurant and bar. Friendly staff. April 19, 2014
Rated 5.0 out of 5.0 by comfortable beds, excellent service. We stayed two nights, went visited the colossal cavern mountain and went to Chase Field to watch the dimonback game. It was nice to know that I was coming back to a nice comfortable bed was able to relax nicely after both activities. The pool and jacuzzi where amaizing it relax my muscles after walking throught the colossal mountain :) we had a king size bed with the sofa bed. It was nice and spacious room. I really like the courtyard with the pool and jacuzzi in the middle it just gave a very nice relaxing atmosphere. My family and I enjoyed hanging out by the pool at night. We had and amaizing trip thanks to the hotel, most of the staff was very nice. We are already planning our next visit to Phoenix and we will definitely be stay here again. April 15, 2014
Rated 1.0 out of 5.0 by Noisy Location Noisy Room Design Updated rooms but the location is very noisy. many of the rooms are directly on the highway. The non highway rooms have french doors which are glass so everyone passing by can be heard inside the room talking and walking. The air conditioning is such that a guest cannot create white noise to dampen the outside sounds because you cannot turn the fan to ON full time. It cycles on and off all night. Staff was nice and professional. April 11, 2014
Rated 5.0 out of 5.0 by Excellent service We were in an "extended-stay suite" while my husband had surgery at Oasis Hospital. The room provided us with everything we needed, including full refrig/freezer, dishes, stove-top burners, etc. Even better was the service: Shuttle service to and from the hospital (even at 4:30 AM), maid service that always accommodated our schedule, and help in loading our car at departure. April 10, 2014
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