Rated 4.1 out of 5 by 131
Rated 5.0 out of 5.0 by Swanee Confortable Bed, Luxurious rooms
This is by far the most beautiful airport hotel that I have stayed at in the 12 years that I have been on the road. Quiet, Comfortable, Unique and Awesome!! Get the upgrade!!
June 17, 2013
Rated 5.0 out of 5.0 by TimB573 Great Staff - great facilities
All the staff were wonderful - location easy and clean and well kept. Great courtyard to relax and bar to have beverages. Delicious breakfast and nice workout facilities
June 14, 2013
Rated 4.0 out of 5.0 by gary9998 mr
clean & quiet, would stay again, very good value. staff was professional and very helpfil
June 5, 2013
Rated 5.0 out of 5.0 by Dave1111 Great amendities and location
Love the shuttle service to the airport in the early morning. Our room is comfortable and clean. Definitely will choose this location next time we need to fly out of Phoenix.
June 4, 2013
Rated 5.0 out of 5.0 by dsouzaba Another great stay
I really like this place and will continue to stay here regularly.
May 29, 2013
Rated 3.0 out of 5.0 by TxTom Really nice place, but doesn't provide reciept
This is a shockingly nice place. The courtyard is themed like a resort. Room was nice - actually larger than I would have guessed for a business level price. The only problem is that after repeated attempts, I can't get a receipt from them.
May 27, 2013
Rated 5.0 out of 5.0 by CDF2928764 Great service and amenities, not so great food
I stayed at this Holiday Inn for business travel and was very pleased. Joe, the shuttle driver, picked me up at the airport, greeted me by my name, loaded my bags and offered me an ice-cold bottled water as soon as I entered the van. I informed him that I would like to get a pedicure and he provided me with a business card of a woman he uses for manicures. When we arrived at the hotel, he told me to go get checked in and he would personally deliver my bags. I was EXTREMELY impressed with his professionalism and service! The hotel itself is resort -like, a nice pool, gazebo, fire pit, and paved trails to the seperate rooms. I stayed on the first floor with a pool-side view, very lovely. The rooms have a seperate living area, fridge, microwave and sink, and bedroom and bathroom in their own rooms. There is a very nice workout facility which I took advantage of at 3 am due to the time change :) Some areas to be improved: We ate 2 meals at the bar and they were pretty poor. Our server delivered the wrong wrap, and walked away without getting silverware. He was not knowledgeable about the menu and admitted he never eats at the hotel. Also, I had to leave for work by 5:45 each day, so the breakfast and starbucks coffee was not open or an option. Lastly, I was slightly disappointed that I didn't receive a complimentary beverage at the bar for being a preferred member. This is not consistent with other Holiday Inn's in the area. Those things are minor and would definately stay again!
May 21, 2013
Rated 5.0 out of 5.0 by LucyLB53 Great night
Outstanding staff, and beautiful suite. Who could ask for more? Only complaint, and it's small, is that the room service menu no longer matches the actual menu. Some food items are no longer available.
May 20, 2013
Rated 5.0 out of 5.0 by Hank58 Clean, Comfortable, great staff and very modern
We switched hotels to the Holiday Inn and what a nice surprise! I only hope that our company keeps us there, as I will bid PHX layovers, just for the hotel.
May 20, 2013
Rated 5.0 out of 5.0 by Celtic20 Sunny Phoenix
Wonderful staff, close to where my meetings were. Clean comfortable rooms. Very nice courtyard with pool and lounge areas so that you can work outside instead of in your room. Very relaxing time for me.
May 13, 2013
Rated 5.0 out of 5.0 by Oilmanone Excellent place to stay.
Very nice,overall accomadations great.Staff all very good.
May 10, 2013
Rated 5.0 out of 5.0 by Finch67 Great room and service
Stayed at Holiday Inn from May 2nd - May 5th. This was my second time at this location and was as good as the first. I love the suites, it makes your stay more relaxing. The room was very clean and the beds were comfortable. The pool area and the court yard are always clean and a good place to swim or relax and read a book.. The staff is very friendly and always ready to help. Will stay here again if in the Phoenix area.
May 10, 2013
Rated 5.0 out of 5.0 by Flagg Outstanding!
What a shockingly PLEASANT surprise to walk into this Holiday Inn! The entire property is a feast for the eyes--everywhere you look! - and that is only the first impression. The rooms are incredible with everything AND MORE that you might want. Everything was spotless and beyond our wildest expectations. I will defiinitely be returning.
May 6, 2013
Rated 5.0 out of 5.0 by theraven Like a resort! Exceptional service!
When we arrived , we were checking in and Joe , the shuttle driver, asked us if we had a rental car to return. Yes, we replied. This is usually such a drag; check -in at the return of a trip, take the car back, take the rental shuttle to the airport, call the hotel, wait for the shuttle, return to hotel. Well, not here and not if Joe is on duty. Joe helped us get our bags to our room , then followed my husband to the rental car return. My husband hopped in and back to the hotel in a flash. Unbelievable!
We had dinner in the bar area. NIcely appointed. Great service. Food better than the normal airport hotel food , with a good selection.
The hotel is like a resort. NIce pool and outdoor jacuzzi. Large couches to relax on with fire pits. As we were sitting outside after dinner, a staff member came by to light one. Yes, it was warm out, but it gave just the right amount of ambience.
Our room was actually a suite. A front room with couch , chairs, TV refrigerator microwave and a bedroom with a TV also.
Wish we had checked in earlier!
May 5, 2013
Rated 4.0 out of 5.0 by dsouzaba Got off to a rough start but...
...ended up being another great stay. There was some confusion at check-in requiring to change rooms 3 times! Took about 30 mins but staff was apologetic and room I ended up in was very nice. I like this Holiday Inn location very much and will definitely stay here again.
April 30, 2013
Rated 5.0 out of 5.0 by Scotty276 Great Stay
I was very surprised by the size of the room. Great value.
Good location with plenty of options close by. The courtyard is very relaxing and well maintained.
April 29, 2013
Rated 5.0 out of 5.0 by nana515 Unexpected beauty and comfort
On a recent trip to Phoenix with my daughter's family I reserved a 2 room suite at Phoenix Airport North. I was expecting a slightly above average experience. Holiday Inn has always been clean and fairly pleasant for me in the past. This stay was exceptionally beautiful in up-to-date grounds and rooms that felt 'plush'. On arrival the representative at the modern/classy check-in desk happily surprised us with a room upgrade. It was wonderful! 4 full rooms in a classy upscale neo-Spanish decor: 2 bedrooms, one living/kitchen room, and an amazing bathroom spa-like space. They were very roomy, comfortable, clean, and attractive. The only down-side was sound from the occupants of the above room. The reps went out of their way to answer questions and make us feel welcome.
April 28, 2013
Rated 5.0 out of 5.0 by sid2377 Great Service and Comfortable bed
I have a great experience in these hotel.
These is a very nice hotel.
April 25, 2013
Rated 5.0 out of 5.0 by Catman42 Nicest Holiday Inn
This is the nicest Holiday Inn I have stayed in. I utilized a conference room as well and the staff there was exceptional good to work with. I highly reccomed this hotel.
April 24, 2013
Rated 4.0 out of 5.0 by Lovinprescott One Night Stay
My husband and I often stay at Holiday Inn when traveling. This was our first time with this particular hotel. The staff was very nice and helpful. They gave us a quiet room as requested. There were several people at the pool at night, but we never heard them once in our room. On the day we left the elevator was not working properly. The front desk staff immediately requested maintance to work on the elevator. We will be returning in the very near future.
April 23, 2013
Rated 5.0 out of 5.0 by JazzMarie LOVELY HOTEL
Very comfy hotel. The rooms were beautiful ..... one of the nicest hotels I have ever stayed in. The staff was very friendly. Great location near the airport. Transportation starts at 4 AM and that was a nice perk. The beds and pillows very comfy, too. Would definitely return!
April 23, 2013
Rated 4.0 out of 5.0 by bar73 High School/ College Students
We were very happy in Room 307 and the court yard at 3 pm check-in. We also had a very delicious prime rib dinner and Dolice de Leche for dessert. However, as we watched young people stroll into the hotel late afternoon and eve, little did we realize that we were surrounded by the party scene and noise. Called the main desk at 10:l5 pm after we were in bed because the "Volume " was great. We had an 8:30 am flight, thus we were hopeful of a quiet time of rest. It was necessary to complain again about the noise at approx 1:00 am. It was a disappointment that the youth activity at your place of business was uncontrollable. Therefore, it was a very unpleasant experience after l0:00 pm Saturday night.
April 19, 2013
Rated 5.0 out of 5.0 by JLowe Great stay
I stayed at this hotel for 29 straight days on business and had a great experience. Hotel was clean and I always felt safe and secure at the hotel. Weather was perfect for hanging out by the pool or the fire pit in the evenings. The staff was courteous and knowledgeable. I would highly recommend staying at this hotel.
A/C was a little noisy, but after a few nights, I didn't really notice it.
April 17, 2013
Rated 1.0 out of 5.0 by SammitySam Hotel Rate was not worth it
I have changed my reservation from Thursday, Friday to just Friday and the rates increased by 30 bucks. The hotel front desk did not mention the rate change over the phone. Had I known that the rates would go up, I would not booked at this hotel. I feel I was fooled by not disclosing the rate over the phone. I had called them to fix the hotel rate but the lady, Tammy did not even help me out. Very poor front desk communication. Also the airport shuttle was only available at 4AM. The shuttle driver was texting and driving too fast.
April 15, 2013
Rated 1.0 out of 5.0 by GrannieE Housekeeping
We would leave our room early. When we came back in the evenings our rooms had not been cleaned. This happened for two days in a row. I had to call for clean towels on both occasions. We even called the front desk to request our room to be cleaned before we left on the second day it wasn't cleaned. I was very disappointed.
My family stayed there prior times and had i seen the hotel property and had eaten there. I decided to make reservations there to spend time with family and especially our grandchildren for spring break.
I doubt very much if we will stay there again. I was very disappointed.
April 14, 2013
Rated 3.0 out of 5.0 by TravelingBack Dissapointed
I was disappointed to learn that my room rate included breakfast but that such advice was NOT given by the staff at check-in nor was a slip given but asked for in the restaurant.
April 13, 2013
Rated 3.0 out of 5.0 by TravelingBack Advance Booking Details Ignored
Well, it's unfortunate that I must now add such a negative comment after lauding your property in previous reviews. On the positive side, you have had the elevators fixed so they don't howl when opening or closing BUT the most frustrating element is your front desk staff and how they DO NOT arrange priority club reservations according to 'tag information' placed there by the guest.
I arrived very late - 11pm - due some flight delays only to be told by the clerk on duty -Mar 27- the reason my request was not met was, "well, you arrived late and that's the only rooms available". The tragedy here is that it appears that the slips are prepared with our names, etc on them but our room preferences are ignored. When a guest requests certain things regarding their room preference, that room should be set aside early in the day so it is ready for the guest's arrival. Afterall we guarantee to pay if we don't show up.
The next matter that reinforces my concern as to the level of training (if there is any) for the front desk staff is that at my Mar 24th stay was the first instance that a complimentary breakfast was even mentioned; and I've been staying at this property That was very dissapointing.
Well, enough said here but it prompted me to write to IHG themselves over this matter. I believe my concerns are reinforced by other reviews concerning the front desk staff's apparent dis-interest in their job or towards their guests.
April 13, 2013
Rated 5.0 out of 5.0 by 40andfunny Haven near the city
We were visiting due to a medical emergency and were extremely pleased with the facility, the proximity to both the airport and hospital was an added plus. the shuttle service was excellent. Courtyard settng with lounges were perfect to relax after a long day with a glass of wind. The pool is larger than I expected and was open for use at 6 am. Rooms were large, beds are comfortable. Only odd thing is the bathroom basin is in the bedroom. If you're a light sleeper, ask for the top floor-particularly if you're going to be there over a weekend. We'd return for a stay.
April 12, 2013
Rated 5.0 out of 5.0 by John2020 Very nice
This is by far one of the nicer Holiday Inns I have stayed at. The layout is a little odd. You have to walk in the lobby and out to the courtyard then into your room. The rooms are big, very modern and the beds are comfortable. Breakfast is run of mill and nothing to get excited about. It is super close to the airport. The roads are busy by the hotel and if you're a light sleeper the traffic and planes may keep you up. I really didn't have any problems sleeping though. Over nice hotel and I would stay here again.
April 10, 2013
Rated 3.0 out of 5.0 by Texasmom Good but...
Beautiful updated hotel with an older layout. We stayed in the King/2 Queen studio which was incredible with tons of space, for our family of 6 and comfy beds and two baths. However, the shower in one of the bathrooms did not work at all. When we opened the extra comforter for the fold out couch, it was stained with with what looked like blood. Also, the rate for the suite was great, but know that there is no complimentary breakfast. There is a restaurant on property but we didn't have time to try it. Overall, good but could have been excellent.
April 10, 2013