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Rated 4.2 out of 5 by 255 reviewers.
Rated 5.0 out of 5.0 by Wonderful hotel, great staff A wonderful hotel with a great staff perfectly located for the airport and business in Phoenix. The staff greets you and ensures every effort is expended to make your stay comfortable and restful. The rooms are clean and spacious, great value for the business traveler but even better for the vacationer. July 5, 2013
Rated 5.0 out of 5.0 by Exceeded my expectations! Very pleasantly surprised! Stayed here at the beginning and end of a vacation in northern AZ. Inner courtyard is very "resort" like and room was very spacious. Front desk personnel and shuttle driver were GREAT about recommending places to eat and see in northern AZ! Would definitely recommend! July 4, 2013
Rated 3.0 out of 5.0 by Outside garden area is beautiful; However, I was not at all pleased with the dining experience. I left my breakfast order on the door, both nights, around 6PM and it was never picked up. The second morning, I went to the breakfast place and got there a little before 10AM and the service was horrible!!! They closed evidently at 10AM, they took me, but turned away 3 other guests...WHO closes breakfast at 10AM?? Especially, if they don't pick up your breakfast room service. Not happy at all with the staff or the food service. Other than that, it was a nice room and beautiful gardens. June 24, 2013
Rated 5.0 out of 5.0 by A real Sleeper... The rooms are large and comfortable. The staff is really helpful. It is our new favorite near Sky Harbor. June 19, 2013
Rated 5.0 out of 5.0 by Confortable Bed, Luxurious rooms This is by far the most beautiful airport hotel that I have stayed at in the 12 years that I have been on the road. Quiet, Comfortable, Unique and Awesome!! Get the upgrade!! June 17, 2013
Rated 5.0 out of 5.0 by Great Staff - great facilities All the staff were wonderful - location easy and clean and well kept. Great courtyard to relax and bar to have beverages. Delicious breakfast and nice workout facilities June 14, 2013
Rated 4.0 out of 5.0 by mr clean & quiet, would stay again, very good value. staff was professional and very helpfil June 5, 2013
Rated 5.0 out of 5.0 by Great amendities and location Love the shuttle service to the airport in the early morning. Our room is comfortable and clean. Definitely will choose this location next time we need to fly out of Phoenix. June 4, 2013
Rated 5.0 out of 5.0 by Another great stay I really like this place and will continue to stay here regularly. May 29, 2013
Rated 3.0 out of 5.0 by Really nice place, but doesn't provide reciept This is a shockingly nice place. The courtyard is themed like a resort. Room was nice - actually larger than I would have guessed for a business level price. The only problem is that after repeated attempts, I can't get a receipt from them. May 27, 2013
Rated 5.0 out of 5.0 by Great service and amenities, not so great food I stayed at this Holiday Inn for business travel and was very pleased. Joe, the shuttle driver, picked me up at the airport, greeted me by my name, loaded my bags and offered me an ice-cold bottled water as soon as I entered the van. I informed him that I would like to get a pedicure and he provided me with a business card of a woman he uses for manicures. When we arrived at the hotel, he told me to go get checked in and he would personally deliver my bags. I was EXTREMELY impressed with his professionalism and service! The hotel itself is resort -like, a nice pool, gazebo, fire pit, and paved trails to the seperate rooms. I stayed on the first floor with a pool-side view, very lovely. The rooms have a seperate living area, fridge, microwave and sink, and bedroom and bathroom in their own rooms. There is a very nice workout facility which I took advantage of at 3 am due to the time change :) Some areas to be improved: We ate 2 meals at the bar and they were pretty poor. Our server delivered the wrong wrap, and walked away without getting silverware. He was not knowledgeable about the menu and admitted he never eats at the hotel. Also, I had to leave for work by 5:45 each day, so the breakfast and starbucks coffee was not open or an option. Lastly, I was slightly disappointed that I didn't receive a complimentary beverage at the bar for being a preferred member. This is not consistent with other Holiday Inn's in the area. Those things are minor and would definately stay again! May 21, 2013
Rated 5.0 out of 5.0 by Great night Outstanding staff, and beautiful suite. Who could ask for more? Only complaint, and it's small, is that the room service menu no longer matches the actual menu. Some food items are no longer available. May 20, 2013
Rated 5.0 out of 5.0 by Clean, Comfortable, great staff and very modern We switched hotels to the Holiday Inn and what a nice surprise! I only hope that our company keeps us there, as I will bid PHX layovers, just for the hotel. May 20, 2013
Rated 5.0 out of 5.0 by Sunny Phoenix Wonderful staff, close to where my meetings were. Clean comfortable rooms. Very nice courtyard with pool and lounge areas so that you can work outside instead of in your room. Very relaxing time for me. May 13, 2013
Rated 5.0 out of 5.0 by Excellent place to stay. Very nice,overall accomadations great.Staff all very good. May 10, 2013
Rated 5.0 out of 5.0 by Great room and service Stayed at Holiday Inn from May 2nd - May 5th. This was my second time at this location and was as good as the first. I love the suites, it makes your stay more relaxing. The room was very clean and the beds were comfortable. The pool area and the court yard are always clean and a good place to swim or relax and read a book.. The staff is very friendly and always ready to help. Will stay here again if in the Phoenix area. May 10, 2013
Rated 5.0 out of 5.0 by Outstanding! What a shockingly PLEASANT surprise to walk into this Holiday Inn! The entire property is a feast for the eyes--everywhere you look! - and that is only the first impression. The rooms are incredible with everything AND MORE that you might want. Everything was spotless and beyond our wildest expectations. I will defiinitely be returning. May 6, 2013
Rated 5.0 out of 5.0 by Like a resort! Exceptional service! When we arrived , we were checking in and Joe , the shuttle driver, asked us if we had a rental car to return. Yes, we replied. This is usually such a drag; check -in at the return of a trip, take the car back, take the rental shuttle to the airport, call the hotel, wait for the shuttle, return to hotel. Well, not here and not if Joe is on duty. Joe helped us get our bags to our room , then followed my husband to the rental car return. My husband hopped in and back to the hotel in a flash. Unbelievable! We had dinner in the bar area. NIcely appointed. Great service. Food better than the normal airport hotel food , with a good selection. The hotel is like a resort. NIce pool and outdoor jacuzzi. Large couches to relax on with fire pits. As we were sitting outside after dinner, a staff member came by to light one. Yes, it was warm out, but it gave just the right amount of ambience. Our room was actually a suite. A front room with couch , chairs, TV refrigerator microwave and a bedroom with a TV also. Wish we had checked in earlier! May 5, 2013
Rated 4.0 out of 5.0 by Got off to a rough start but... ...ended up being another great stay. There was some confusion at check-in requiring to change rooms 3 times! Took about 30 mins but staff was apologetic and room I ended up in was very nice. I like this Holiday Inn location very much and will definitely stay here again. April 30, 2013
Rated 5.0 out of 5.0 by Great Stay I was very surprised by the size of the room. Great value. Good location with plenty of options close by. The courtyard is very relaxing and well maintained. April 29, 2013
Rated 5.0 out of 5.0 by Unexpected beauty and comfort On a recent trip to Phoenix with my daughter's family I reserved a 2 room suite at Phoenix Airport North. I was expecting a slightly above average experience. Holiday Inn has always been clean and fairly pleasant for me in the past. This stay was exceptionally beautiful in up-to-date grounds and rooms that felt 'plush'. On arrival the representative at the modern/classy check-in desk happily surprised us with a room upgrade. It was wonderful! 4 full rooms in a classy upscale neo-Spanish decor: 2 bedrooms, one living/kitchen room, and an amazing bathroom spa-like space. They were very roomy, comfortable, clean, and attractive. The only down-side was sound from the occupants of the above room. The reps went out of their way to answer questions and make us feel welcome. April 28, 2013
Rated 5.0 out of 5.0 by Great Service and Comfortable bed I have a great experience in these hotel. These is a very nice hotel. April 25, 2013
Rated 5.0 out of 5.0 by Nicest Holiday Inn This is the nicest Holiday Inn I have stayed in. I utilized a conference room as well and the staff there was exceptional good to work with. I highly reccomed this hotel. April 24, 2013
Rated 4.0 out of 5.0 by One Night Stay My husband and I often stay at Holiday Inn when traveling. This was our first time with this particular hotel. The staff was very nice and helpful. They gave us a quiet room as requested. There were several people at the pool at night, but we never heard them once in our room. On the day we left the elevator was not working properly. The front desk staff immediately requested maintance to work on the elevator. We will be returning in the very near future. April 23, 2013
Rated 5.0 out of 5.0 by LOVELY HOTEL Very comfy hotel. The rooms were beautiful ..... one of the nicest hotels I have ever stayed in. The staff was very friendly. Great location near the airport. Transportation starts at 4 AM and that was a nice perk. The beds and pillows very comfy, too. Would definitely return! April 23, 2013
Rated 4.0 out of 5.0 by High School/ College Students We were very happy in Room 307 and the court yard at 3 pm check-in. We also had a very delicious prime rib dinner and Dolice de Leche for dessert. However, as we watched young people stroll into the hotel late afternoon and eve, little did we realize that we were surrounded by the party scene and noise. Called the main desk at 10:l5 pm after we were in bed because the "Volume " was great. We had an 8:30 am flight, thus we were hopeful of a quiet time of rest. It was necessary to complain again about the noise at approx 1:00 am. It was a disappointment that the youth activity at your place of business was uncontrollable. Therefore, it was a very unpleasant experience after l0:00 pm Saturday night. April 19, 2013
Rated 5.0 out of 5.0 by Great stay I stayed at this hotel for 29 straight days on business and had a great experience. Hotel was clean and I always felt safe and secure at the hotel. Weather was perfect for hanging out by the pool or the fire pit in the evenings. The staff was courteous and knowledgeable. I would highly recommend staying at this hotel. A/C was a little noisy, but after a few nights, I didn't really notice it. April 17, 2013
Rated 1.0 out of 5.0 by Hotel Rate was not worth it I have changed my reservation from Thursday, Friday to just Friday and the rates increased by 30 bucks. The hotel front desk did not mention the rate change over the phone. Had I known that the rates would go up, I would not booked at this hotel. I feel I was fooled by not disclosing the rate over the phone. I had called them to fix the hotel rate but the lady, Tammy did not even help me out. Very poor front desk communication. Also the airport shuttle was only available at 4AM. The shuttle driver was texting and driving too fast. April 15, 2013
Rated 1.0 out of 5.0 by Housekeeping We would leave our room early. When we came back in the evenings our rooms had not been cleaned. This happened for two days in a row. I had to call for clean towels on both occasions. We even called the front desk to request our room to be cleaned before we left on the second day it wasn't cleaned. I was very disappointed. My family stayed there prior times and had i seen the hotel property and had eaten there. I decided to make reservations there to spend time with family and especially our grandchildren for spring break. I doubt very much if we will stay there again. I was very disappointed. April 14, 2013
Rated 3.0 out of 5.0 by Dissapointed I was disappointed to learn that my room rate included breakfast but that such advice was NOT given by the staff at check-in nor was a slip given but asked for in the restaurant. April 13, 2013
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