Rated 3.7 out of 5 by 112
Rated 2.0 out of 5.0 by Daveji Watch out for the rate change at the check in.
My experience was poor with the reservation clerk who put down that only one adult will be checking in instead of family of four. The Lobby check in person did not explain that they changed the rate and charged extra for third and fourth person.
I wrote to guest relations only to find out that they sent me back to manager of the hotel. Manager explained about the additional charge. I replied and never got any other response to apologize for the mix up at the time of reservation. I learned my lesson not to assume accuracy of reservation, ability of guest relations to take care of you or that manager of the hotel will show any empathy. I had used other Holiday inns and this one was an exception to my good experience. Breakfast selection was not so great.
June 30, 2014
Rated 4.0 out of 5.0 by norm35 Awesome Pool - Short walk to the light rail
The staff was friendly and attentive and the pool as great! Only a block away from the light rail is a huge plus and coupled with the price as the deciding factor in selecting this location.
June 25, 2014
Rated 2.0 out of 5.0 by Maslady Not what I expected
I usually enjoy Holiday Inn but this site was under par, was disappointing compared to stays at other holiday Inn's. Will not stay here again but will consider Holiday Inn in other areas.
June 20, 2014
Rated 4.0 out of 5.0 by NevadaTraveler Very nice.
We had two rooms for two nights. The rooms were excellent-- comfortable and clean. The staff was courteous. The price was excellent. The food and service in the restaurant were only fair (for the price). Location was excellent-- a walk of a block to get to the light rail. The one real negative was the parking-- in a dodgy parking garage that smelled like urine, that customers had to walk to past the very smelly garbage.
June 17, 2014
Rated 5.0 out of 5.0 by ShiHeart ENDORSEMENT
A welcome site away from home.
Close to the Official Business site I was schedule to attend and met with a State Senator.
Exercise within the area by taking a walk.
June 17, 2014
Rated 5.0 out of 5.0 by Bob570 Terrific service and comfort
Stay at the same HI every time I have business in the Phx area.
Always greeted as if I was a permanent guest.
Looking forward to my next trip in 3 months.
June 16, 2014
Rated 5.0 out of 5.0 by jvas Good service
Room and service were very good here. The only minor complaint is that the vent in the bathroom needed dusting.
June 16, 2014
Rated 2.0 out of 5.0 by vet1off Poor Maintenance
My first room the air conditioning sounded like a plane and did not cool the room. Second room was not much better and the TV did not work. The front desk wanted to know what brand of TV it was and offered to send someone up to fix it. It was already late and I said no.
This survey is also too long.
June 15, 2014
Rated 4.0 out of 5.0 by Comicon Mom Comicon Stay
For the cost the room was very nice...spacious & we enjoyed having the little kitchenette. Ran into a couple problems with the bathroom sink. It was not draining properly (prior guest put food down the drain?) & it only had hot running water, no cold running water. The staff was friendly the three times we approached them about these issues & sent someone up with a plunger once, but the issues remained unresolved for the duration of our stay (apparently the gentleman who fixes these things does not work on the weekend?). Other than this & getting locked out of our room late one night due to a key card malfunction/programming error (none of the 3 keys we were issued worked), we had a lovely stay & I would recommend to friends and return again if the occasion arose to be in the Phx area again. The staff is very friendly... Front desk, housekeeping etc. all wonderful. And the restaurant staff went above and beyond to assist me on two different occasions & their steak salad is to die for...cooked to absolute perfection.
June 11, 2014
Rated 5.0 out of 5.0 by wilma55 really comfy beds
enjoyed my stay, would stay here again
staff was great!
June 11, 2014
Rated 4.0 out of 5.0 by 2014Comic-Con Relaxing stay
I really enjoyed our stay. I liked that it was very close to the Light Rail, it made it very convenient to get to places without the traffic. I also enjoyed the pool and Jacuzzi, they were hardly busy when we went for a dip as a family. The breakfast was pretty good and so was the dinner.
I didn't like the exercise room that they offered. Every piece of equipment was broken. There was only one treadmill that worked half decent. I also wish there were some kind of weights, at least some dumbbells. The dinner was a little pricey but not as bad as some other hotels. The only negativity we had with the staff is when we tried to order room service. The gentleman that spoke with my wife was rude to her. They were busy with dinner crowds and they they said it would take an about an hour before we received our room service and they seemed to be snappy at my wife over the phone.
Our stay was quite comfortable.
June 11, 2014
Rated 4.0 out of 5.0 by Fenster Next to the Adult shop....
Parking is a pain until you realize you can park in the garage behind the hotel. The Train is a short distance away... but it's creepy at night in the area... room is nice... but there's no free breakfast... overall good, but not a great place...
June 9, 2014
Rated 5.0 out of 5.0 by dave1mcfly Great location and value for your Money
In the Heart of the Phoenix this hotel is awaiting your every needs. Luxe rooms, excellent views of downtown and affordable rates
June 5, 2014
Rated 5.0 out of 5.0 by gr8dogs Enjoyable visit
I will be choosing this Holiday Inn every time I return to Phoenix for an overnight stay.
June 2, 2014
Rated 5.0 out of 5.0 by Surge Good night rest
Overall my night there was good quiete and good price had a nice view and night to go to sleep with and woke up well rested.
May 30, 2014
Rated 3.0 out of 5.0 by Biff71 We slept comfortably and the room was clean
Although the room was comfortable and clean we did have an issue with the stoppers in the sink and bathtub being broken and pretty much useless. We didn't notice this until late in the evening and there was no maintenance available to fix the problem. The front desk offered us the breakfast buffet at no charge which was very kind. We slept in and went down for the buffet late in the morning and it looked like the food had indeed been there all morning. Thank you, but no thank you. We reported the problem with our room when we checked out with the desk clerk. He indicated he would have maintenance check it, but he didn't seem at all concerned that we had endured the inconvenience.
May 28, 2014
Rated 5.0 out of 5.0 by ShiHeart golden welcome
Upon checking in while on official school business, being welcome and being call by your name as soon as you walk through the door is totally touching someone's heart.
May 19, 2014
Rated 4.0 out of 5.0 by Lucillia Great service! friendly & helpful staff
We have stayed from May 7 - May 15 2014. ( our original booking ). We felt very at home here as the staff were very friendly & helpful especially Mr John & Mr Manny. They have made our stay very pleasant. When the computer at the business center is not working properly, they invited us to use their office computer. When we checked in on the first day as we arrived too early, Mr John helped us to store our luggage and called us on our cell phone to inform us when our room is ready. Also when our TV has encountered some problems, Mr Manny attended to it personally though it was late in the night. I must commend the management for their ability to hire such good staff like Mr John & Mr Manny. We liked our stay here so much that we extended our stay for 9 more days. Well done!! Keep up the good work !!
May 15, 2014
Rated 1.0 out of 5.0 by Suz10 Horrible customer service
Upon arrival at around 7pm we waited for 10-15 minutes before ANYONE who worked there made an appearance. I looked around the whole front lobby and even where the staff would be in the kitchen and there was no one to be found. When an older man finally came to the front desk, he didn’t apologize for the wait and he made it seem like he was doing us a favor for just his presence being there. We get to our room and found that it was not what we were promised. We were going to have someone stay with us so we wanted a separate room with a closing door for privacy. We called the hotel ahead of time and were told that the executive suite (which we paid extra for) did have a separate room with a closing door. The room did not have a closing door so we called the front desk and they said they didn’t have any rooms with closing doors. So we didn’t understand why someone would say they did when we called to confirm this information. We would have stayed in a less expensive room had we known this information. Also, like previous comments, the a/c was super loud. Finally, when we went to check out, it was the same older man at the front desk in the morning (with the same poor attitude) and when we asked if we could check out he just looked at us like we were crazy and said we didn’t need to check out and that we could just leave. I’ve never not needed to check out of a hotel but if this is the way this hotel does things, that’s fine, I just didn’t appreciate being treated like dirt every time I had an interaction with this person at the front desk. Hotel should re-evaluate employees who work there or at least train them on how to effectively communicate with customers since it is the customer service industry.
April 28, 2014
Rated 4.0 out of 5.0 by Nana Tam Great beds and pilows
Thank you for your hospitaility.. Our only complaint is parking. Did not feel so safe walking from the garage to the hotel. Did not appreciate the bum begging for money. He really scared us.
April 23, 2014
Rated 5.0 out of 5.0 by Carl88 GREAT STAY!
All of the workers were excellent! This hotel was beautiful. I loved the pool and view. Thank you for the lovely experience.
April 23, 2014
Rated 1.0 out of 5.0 by CjNY Worst Holiday Inn experience in the world
If you want a hotel experience where;
- upon arrival 2 ppl are at front desk but neither are willing to serve you for 5 minutes
- when treated like you walked in there as a pan handler who is asking them for money as opposed to pre-paying guest who actually booked 2 rooms after long flight
- not have your status acknowledged as some who stays 30+ globally at IHG properties and thus would liked an early check in on a friday morning
- then after rudely being told it can't be done having to force them to get out from behind desk to suggest to leave bags there with no offer of help involving us going into a smelly closet
- having one of two rooms missing microwave appliance completely and no phones working to rectify
- none of the elevator lights working for room buttons and constant trash in the elevator like plastic cups
- second morning having one room having no restock of the bathroom supplies
- sunday 9am having no person at front desk at all b/c the one person on duty is smoking outside
- no acknowledgement on check out other than a grunt
- finding out a few days later they charged half the stay on credit card when it was prepaid 3 months earlier
On a positive note the duty manager on saturday night, Mannie did try an make things up by offering a few points and free breakfast for the Friday morning as separately did the person on IHG guest services when called in for the refund. Not surprisingly found the original 4/6 points credit issued for bad service was then post dated to cover for both the bad service and the refund issue. All round terrible experience and still continuing dealing with the refund and frugal make good attempt.
April 12, 2014
Rated 4.0 out of 5.0 by jpnya Ok for short notice stays
I chose this location for proximity to a meeting. The property is in ok shape, but parking is tough. You need to use the covered ramp for the adjacent hotel. For checking in, there was no space up front due to an annoying cabbie, therefore I parked at the neighboring business. The neighborhood appears to be questionable for after dark.
April 5, 2014
Rated 5.0 out of 5.0 by TigerLily324327 Great Location!
I enjoyed my stay at this location. It is one block away from the metro light rail which was able to bring me to the convention center within 15 minutes. I enjoyed the ride because I was able to tour the city of phoenix as well. I used the pool area to enjoy the nice warm weather in March, which was 60-87 degrees. The staff was great. Manny at the front desk was very kind and generous. When I asked to borrow a pen, he simply said to just keep it. That simple gesture made my day.
April 1, 2014
Rated 3.0 out of 5.0 by Jp1181967 Only if I had no other choice
The parking is a joke. You have to park away from the property and walk back - luggage and all. The in room entertainment and wi-fi is sketchy at best. Works when it wants to. I would stay here only if the price is lower and I had no other choice.
March 23, 2014
Rated 1.0 out of 5.0 by Patfa Bad hotel
1 I have white shirts that I have to iron each night and the iron in this room was not usable.
2 the AC blower system was very loud and woke me up several times
3 tv was not usable
The next morning I talked to management and he stated the owner took some of the tv out for another hotel he owns and the tv he replaced them with were I guess not compadible. He also stated that te AC was a known problem.
Any 1 of these problems during a stay not good but 3 in 1 night is not acceptable
March 16, 2014
Rated 5.0 out of 5.0 by Warrior Princess comfortable bed
The room was great grade A.
There was a small refrigerator, coffee and drink ticket for the lounge. (although I got bottled water :)
The breakfast bar was all you can eat & was a B-, but I thought it was included until I was handed a bill for $ 9.29.
I have food alergies and was limited to what I could eat; so it was not a value for me.
However, overall I would definately consider another stay there if I am to return to Phoenix.
March 12, 2014
Rated 2.0 out of 5.0 by frequentIHGguest Old room, bad location, with questionable air conditioning
I checked in about 1:00 and found that the air was not on in my room. The room was 78 degrees. I turned on the air and headed out to my appointments. I returned at about 4:00 and the room was 76 degrees. I called the front desk and they said they would check if maintenance was still there. I had a visit from who I think was the manager on duty. He said that was the best it could do but if I used my blackout curtains it would get cooler. He said it was a hot day. It was 80 degrees outside. I have been to Phoenix in the summer and 80 is no where near hot. I followed his advice, went to dinner and returned about 8:00. the room was 75 degrees. To me that is unacceptable. I complained when I had to pick up my receipt (wasn't delivered under the door#. The front desk was contrite but did nothing.
There were some nice people here. I popped my head into one gentleman's office and asked where the fitness center #no signs that I could find) and he was very helpful and told me about their deal with LA Fitness. They had some good craft beers on tap and the bartender was pleasant.
I stay in hotels about 50-75 nights a year so I have a pretty good ability to compare. Take a pass on this location. Not much in the area and don't even get me started on parking.
March 7, 2014
Rated 2.0 out of 5.0 by MeMeMe48 So So
disappointed! we stayed here in the past, room was clean and decent. this last visit, room had chair and foot rest that was old and tattered, floor around the chair had crumbs, dried blood on bathroom floor. we love the holiday inn chain and have been customers for years, this stay was our only disappointment.
March 5, 2014
Rated 4.0 out of 5.0 by aggiewonder Great Business Trip to Phoenix
Staff was extremely friendly & helpful. Manny impressed me by remembering a co-workers last name who had stayed here previously. Bert (at least I think that was his name) was an awesome waiter each morning at breakfast.
The late night/early morning shift front desk guy was extremely polite as well.
But the two that stole the show were the bartenders...they impressed everyone there with their quick & friendly service. Belinda & Mel...well done ladies. Kudos from a weary road traveler!!!
Parking wasn't a concern as we had no car.
I will note that I despise the pillows as they are way too small.
I would also suggest repairing the lighting on the palm trees as the patio is dark at night.
Also, WiFi dropped my VPN connection several times during my stay.
February 26, 2014