Rated 4.4 out of 5 by 203
Rated 5.0 out of 5.0 by Vermont36 Pleasant people and ease of use
If you have to fly into Phoenix and get in very late -- or fly out very early -- this hotel is extremely convenient. The shuttle service is prompt and the drivers are very pleasant. The staff is also friendly and upbeat. I have found staying here to be a reliable experience, making it easier to coordinate dealing with the rental car, getting to and from airport. I would stay here again
September 5, 2014
Rated 2.0 out of 5.0 by Salesandpo crickets
crickets in the room overall service staff was good.
breakfast need work
September 2, 2014
Rated 4.0 out of 5.0 Efficient and Friendly Airport Hotel
As someone who had never travelled to the USA previously and was unsure of the systems (or the time!) over there I found the Holiday Inn Express at the airport very convenient (only 10 minutes in free shuttle bus) and friendly. The breakfast area was self service and functional but food was okay for my needs.
The reception did sell snacks and soft drinks/water but access to other restaurant facilities were very limited (I did not have a car)
My only problem was the need to contact the hotel to get shuttle service as my UK phone refused to connect my call - a courtesy phone at airport (by baggage reclaim) was available but the lady was very rude and refused to acknowledge that this hotel existed even though I could see it on the list myself. She did connect me to the hotel eventually who were very efficient
September 1, 2014
Rated 5.0 out of 5.0 by Momma2myangels Exceptional morning shuttle driver!
The morning shuttle driver was very friendly and helpful! He even offered to take me to a convenience store if needed. I came for an overnight stay specifically to meet my children on a plane the next day, so I really just needed to catch up on some sleep. This is EXACTLY what I did! The bed and pillows were SO SO comfortable. The room was already very cool and comfortable in relation to the blazing Phoenix temps. The downfall was that this hotel does not have a full-service restaurant, but there are options next door and close by. Breakfast was delicious and the dining area was comfortable, clean, and welcoming. I did not use the fitness room since I slept and relaxed a big portion of my stay, however, I did check it out and it was quaint, but enough to get the job done. I would stay here again.
August 31, 2014
Rated 5.0 out of 5.0 by Senior girl Super airport hotel
Stayed before and after our trip to Europe. Left our car at the hotel and took the shuttle to and from the airport. Shuttle service was excellent. Staff was friendly, breakfast was good, and bed was very comfortable. Would definitely book this hotel again when flying out of Phoenix airport.
August 31, 2014
Rated 5.0 out of 5.0 by Icefisher Great Staff
Bree and Lucas are always so helpful!!! They are also very knowledgable about the area.
August 25, 2014
Rated 3.0 out of 5.0 by gschwenk a good stay and great service
the location of the property and proximity to the airport was the deciding factor.the breakfast although not used this visit is great for a morning start.a lot of properties do not even offer this service anymore.bedding is comfortable as expected.did not get a chance to use any of the other offerings but what I observed looked typical express offerings(suited to meet the expectations of the average traveler).
August 23, 2014
Rated 5.0 out of 5.0 by DebbieD88 Great Room
Everything was super except for the wifi. It was slow to connect and sometimes would fail. Other than that we can find any other complaints.
August 16, 2014
Rated 5.0 out of 5.0 by CandaTri2014 Nice hotel
Well situated to Phoenix Sky Harbor Airport. Easy access to Phoenix and Scottsdale.
August 14, 2014
Rated 5.0 out of 5.0 by MiQLee Nice, clean hotel with excellent overall service
No problems or issues; loved the location, cleanliness, and service. If I had to complain it would be about the breakfast; adding potatoes to the breakfast variety would be nice.
August 13, 2014
Rated 4.0 out of 5.0 by RS_nl Great Choice for staying near the airport
WOW, the staff here were SUPER friendly and helpful! The room was perfect for our needs and very clean. Was able to use the pool as well, a bit small but was not crowded so no problem and towels were provided. We did not utilise the breakfast because we had to leave very early for our flight. We used the shuttle to return our rental car the evening we arrived, the driver was very nice. Unfortunately the 4:35am driver was NOT as friendly (but who is at 4:35!!?) and the shuttle was actually too full (10 people). There isn't really much to eat in the area, except for fast food chains, so we went and ate at the Hilton, the food was great (and available for room service at HI Express Phoenix Airport!). Would definitely stay again, in fact, usually fly into PHX on my way to my family in NM for a few days of relaxation, am certainly planning on booking here in the future!
August 10, 2014
Rated 5.0 out of 5.0 by Old Pueblo Gal Outstanding staff and service
My stay was made so pleasant and helpful to me trip needs in and out of the Phoenix airportall. All employees were courteous and knowledgeble, to the person. I also had occasion to speak with the manager, who followed up on a question prior to my stay. Very impressive to be called exactly as promised.
I would like torecognize two of the employees woth whom I had the most interactions...they were especailly helpful and exemplified the team work demonstrated by all. They are Nathan and Roz.
August 10, 2014
Rated 5.0 out of 5.0 by ejnj airport convenience
friendly and helpful staff. shuttle service and proximity to the airport were main reason as well as complimentary breakfast. all was good.
August 3, 2014
Rated 5.0 out of 5.0 by MichaelsTravels The place to stay in Phoenix
My reasonably high expectations were not only met, but exceeded. The entire property was very clean. The staff were the friendliest I have ever encountered. Easy in, easy out. A taxi was arranged by staff for my day trips. The breakfast had something for everyone. Next time I will schedule some time for the fitness room and the pool, both looked inviting. This is the place I am coming back to on my future visits. I am VERY pleased. Thank you!
August 2, 2014
Rated 5.0 out of 5.0 by MoeC Airport shuttle and free wifi
This hotel was perfect for what we were looking for. We had completed our vacation in the Scottsdale area and were looking for a hotel that was close to the airport with free shuttle service. The hotel also provides free wifi and breakfast in the morning which is also a plus. The staff was friendly and efficient. Hotel was clean and pretty comfortable.
August 2, 2014
Rated 5.0 out of 5.0 by Amigo P quick stay
Arrived late at night and left early the next morning for a long flight. I was able to leave my car for the entire 5 days I was away. Left early in the morning and breakfast was not being served at that time, how ever we where able to get bagels and fruit for our trip. The shuttle to the airport was entertaining because the driver knew a lot of the history of the airport, dating some 50 years back. Would stay here again if needed.
July 31, 2014
Rated 4.0 out of 5.0 by Beamer777 Visit
The hotel was located in a quiet area. My bed and pillows were comfortable. The wireless Internet access in my room was slow and I had trouble connecting. The breakfast was wonderful because they serve a variety of both hot and cold foods.
July 31, 2014
Rated 5.0 out of 5.0 by mlargo Beds
not sure but always have trouble sleeping away from home, maybe a touch softer
July 31, 2014
Rated 5.0 out of 5.0 by Cheo M lifesaver!!
if you had to travel out of Phoenix and need a place to stay i would recommend this hotel... room was clean, included breakfast had a good variety of items ,shuttle service was right on time and they also include parking for your vehicle while you are away for an extra $15 you can leave your car up to 30 days.
July 28, 2014
Rated 5.0 out of 5.0 by Sabantwana Just a nice place
The Holiday Inn Express was just extra ordinarily a nice place. Everything was neat and the staff attentive and caring.
July 24, 2014
Rated 5.0 out of 5.0 by BillN67 Good value and a nice stay
The Park and Fly option is a great value compared to airport parking, and the shuttle service was excellent. Nice room and good service overall.
July 21, 2014
Rated 5.0 out of 5.0 by kaistutu shuttle service
The excellent staff continues to impress. Our flight got in at 11PM and after getting our bags, called the front desk and by the time we got over to the pickup location the van was on it's way. We waited maybe 10 minutes. Excellent again!! Thank you and will see you next year again.
July 21, 2014
Rated 5.0 out of 5.0 by PepperJoe Restful place after a hectic day in Phoenix
It was a surprise the quality for the price in Phoenix. The hotel is nicely equipped and very quiet so close to the airport. It had more amenities than expected for an airport hotel. It was a nice surprise and a very pleasant stay.
July 17, 2014
Rated 5.0 out of 5.0 by SAS48 Our Favorite Airport Hotel
We have stayed here several times this year and love the hotel. The rooms are great and the staff is very nice. We like having the Hilton Garden Inn restaurant next door. Only area that could be improved are the egg dishes and the juice. OJ is a drink not a juice and the powdered egg omelets are tasteless. The rest of the breakfast is fine. The Park and Fly deal is great.
July 14, 2014
Rated 5.0 out of 5.0 by cwmpirates Excellent Accommodations
When I landed in Phoenix - I was totally lost - friendly hotel staff had me headed in the right direction in less than 2 minutes. Smooth check-in, helpful and friendly staff at check-out. Excellent accommodations - highly recommend.
July 11, 2014
Rated 5.0 out of 5.0 by Icefisher Michigan Trip
It is always a great stay at this hotel. When in Phoenix, I wouldn't anywhere else, for business or a personal stay.
July 10, 2014
Rated 5.0 out of 5.0 by Milt232 Excellent experience
Everything that I encountered during my stay was excellent.
July 10, 2014
Rated 5.0 out of 5.0 by Kdo1 Check In Excellent
The check-in was processed by a charming employee with an excellent smile and helpful effort. She was tops!
July 9, 2014
Rated 5.0 out of 5.0 by termite21713 Great service
Great service and friendly staff, we had to leave before breakfast so it wasn't rated
July 8, 2014
Rated 5.0 out of 5.0 by kaistutu Excellent all around
The staff at this hotel are always wonderful and helpful. The rooms are great, the price is within reason. When we went to get the shuttle to the airport for an early AM...there was a large group also catching flights and the driver immediately called for another van for the overflow. Within a few minutes the second van was there.
Also, the food next door at the hotel is fantastic even if it is slow.
Thank you for an enjoyable stay and will see you on the return flight.
July 8, 2014