Rated 4.2 out of 5 by 211
Rated 3.0 out of 5.0 by Larry123Travel Gross Housekeeping Service/ Unfriendly Staff
The housekeeping service is absolutely terrible. When the housekeeper was making the bed, she would throw the new bed sheets and blankets on the floor and put them on the bed one by one. That is gross, unsanitary and dirty. I saw her doing it the third night into my 5 night stay.
The front desk staff is unfriendly and rude. Well, most were courteous and attentive but there was one woman, a white lady, who was very rude. I had a business conference to attend and was going to use the shuttle to get there. I made an appointment and everything and ended up waiting 1.5 hours for the shuttle. Her only response was "You should have taken a taxi." What kind of response is that? I had to postpone the meeting which was really embarrassing. For a business hotel, it's terrible. As a leisure stay, it could be suitable.
I would only recommend this hotel as a second option. Look around to see the different hotels that have better rates and amenities. There are other IHG properties in the Phoenix area.
July 25, 2014
Rated 5.0 out of 5.0 by pdx2008 Phoenix
Great stay, room was very nice and breakfast buffet was excellent.
July 25, 2014
Rated 5.0 out of 5.0 by Fablav Almost a resort
This Holiday inn feels like a little resort with the pool and Jacuzzi placed in the center of the structure, the palms, the gazebos and the overall atmosphere. The gym is not too big but has all new machines and some weights. There are two restaurants and drinks are available. The suites are big with two TV's and the whole thing was renovated recently so everything is fairly new. It is also a few yards away from a CVS which is always convenient. Last but not least the staff is very friendly, always a smile available. I normally stay at Crowne Plazas but this Holiday Inn is up there.
July 22, 2014