Rated 4.2 out of 5 by 207
Rated 2.0 out of 5.0 by IndySafetyGuy Not Up to Normal Room and Service
Was welcomed at the front desk and took the 500 welcome points.
The stay started with them issuing keys to someone else's room. I walked into "my" room and discovered that there was someone's personal items on the sink. I called the front desk and they acknowledged the mistake and brought me new keys and offered me 2,000 points for the inconvenience. I told the young lady thank you and went to my room.
It was 102 degrees outside and walked into the room which was about 80 degrees in it #I carry a small temperature gauge because every room varies so much on the a/c unit#. Not a problem I turned it way down and left for dinner Got back to the room 2.5 hours later and the room was only cooled down to 76 degrees. It was late and I had an early flight in the morning so I just went to bed. In the morning the temp was still only at 72 degrees.
I called back to the hotel day manager about the points that I was owed and the person I talked to told me they would take care of it and still have not received the points.
July 17, 2014
Rated 5.0 out of 5.0 by Cortney Comfortable bed and pillows. Great service and very clean!
The outside waterfall and lobby decor make a great first impression! The food was excellent in the restarurants and the gym was clean. The rooms were so spacious and comfortable; made you feel at home. The complimentary shuttle was extremely convenient and the customer service was top notch! The free WIFI is definitely a perk with the acessible computers and printer in the lobby. The fire pits and lounge area added a warming touch surrounded by beautiful landscaping throughout the courtyard. Very impressive hotel!
July 14, 2014
Rated 5.0 out of 5.0 by aggiebrett Impressed and pleased
Family was driving home from LA to Houston and needed a place to rest and relax. We booked into the Holiday Inn based upon recent experience in LA and elsewhere, AND because this property had a great deal for a large 2-br suite for our fam of 6.
Hotel was easy to find, very clean,a nd when we walked in it felt like a luxury resort more than a "regular" Holiday Inn. HUGE suite, nicely decorated, huge bathrooms, great showers, nice layout, overlooking a quiet central garden patio with pool, hot tub, and covered pavilions for relaxing, drinks, etc.
Only niggling complaint was restaurant was understaffed -- ONE worker was doing duty at the bar, as waiter, busboy, server, cashier… he was extremely polite and good, but he needed help!
Our stay was so nice we were laughing at trying to think of reasons to come back to Phoenix just for this hotel.
July 8, 2014