Rated 3.7 out of 5 by 68
Rated 4.0 out of 5.0 by Fred 3 Tired Inn
The Inn was not bad but not good. The 3rd floor hallway smelled like a combination of mildew and dirty baby diapers. Fortunately the room did not have the same odor.
The rate was a little high for the facility and to have to pay extra for a continental breakfast was a slap in the face.
If it was not for the location we would not stay there.
February 27, 2014
Rated 2.0 out of 5.0 by cindyt55 One of the worst stays.
First it took them forever to check us in. The room smelled heavily of Lysol so much so that I couldn't sleep. The carpets were dirty. The pillows were uncomfortable. The air conditioner was very noisy. We were booked for two nights but we checked out after one night. I have stayed in other Holiday Inn Express hotels but never one this gross, however they all have these horrible pillows. I will not stay in another one if I can help it.
February 23, 2014
Rated 2.0 out of 5.0 by peter123456789 horrible restaurant service and noisy room
As a platinum member as usual they put us in the highest floor (4th), but unfortunately the noise from the nearby highway combined with a bad window quality made this a miserable sleeping experience.
I don't understand why they invest a little more in better sound blocking windows.
But the by far worst experience was the breakfast in the morning.
WORST service ever in 48 years of travelling!!!
We waited more than 45 minutes for our oatmeal breakfast!
Even with several reminders to the staff that we are in a hurry the breakfast didn't come.
After 45 minutes we finally left very frustrated and hungry.
If you want a hotel with restaurant service DON'T chose this one.
February 17, 2014
Rated 5.0 out of 5.0 by fightpilotswife Convenient location
I go to Phoenix a few times a year and I think I've found my new "go to" hotel.
The room (king 2 room suite) was spacious and clean. There was a really wonky cologne like smell both days we were there, but I honestly believe that previous guests must have spilled cologne or something. It didn't smell like a cleaning agent, so I can't really blame the hotel.
The staff was very nice and I was greeted as a Priority Club guest at check in. We were able to pick a complimentary drink and snack as a thank you for being a member.
The walls seemed a little thin, but I think that it was mostly due to the teenage boys' baseball team that was sharing our floor. You learn to expect such things when traveling.
All in all, a great hotel for the price!
February 12, 2014
Rated 5.0 out of 5.0 by Jayne57 Wonderful Experience
From the time of our arrival to the end of our stay everything was perfect. The rooms were very clean and comfortable. The food at the Tandoori Times 3 Indian Bistro was great. Thanks to Molly for being so helpful and for wonderful customer care.
February 11, 2014
Rated 3.0 out of 5.0 by ronbab01 Not taking care of reported problems.
Door would not lock asked to get it fixed, they said it was fixed went back still was not working came back after the maids cleaned and the door was still not locking. There was a wet spot, spilled pop? outside of the door asked to clean it was not and we tracked it into our room.
February 11, 2014
Rated 3.0 out of 5.0 by No help in the inn Don't plan in using the restaurant
Don't plan on using the restaurant or the breakfast credits they give you with your room. 75 % of our stay the waitstaff did not show up and the cook was there by himself. The last morning we were there the cook refused to serve us and said its not happening today. He was overwhelmed being the only employee who showed up for work. Our $20 breakfast voucher per day was worthless.
February 8, 2014
Rated 5.0 out of 5.0 by Cathyltd Good Night's Sleep
Each time I visit the Phoenix area, I've chosen this Holiday Inn property because it is clean, friendly, quiet, in a good location, and is reasonable.
February 8, 2014