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Rated 3.6 out of 5 by 129 reviewers.
Rated 1.0 out of 5.0 by Terrible Service I stay in Holiday Inn's all of the time. This one really pushed my buttons. The line to check in was 20 minutes long then tired and hungry, I ordered room service. First I asked what kinds of wine they had and the guy that answered didn't know so he went to ask someone. No wine... I ordered and waited ...and waited and then after an hour called down to check. The guy that answered the phone said "oh what did you order?" I told him and he said we are out of that. I then asked "well was anyone going to let me know?" He said, well I didn't take the order. The worst service ever. I hung up and ate some oatmeal in my bag... February 25, 2015
Rated 2.0 out of 5.0 by Tired of hanging around...and better days are behind us. Upon arrival... There was one person in front of me receiving assistance with a room reservation; there were 2 staff members moving between the front desk and the office in the rear of the front counter area; 3 staff members at the front counter in utter confusion with figuring out what rooms were available/clean/and not blocked out for another group supporting the Super Bowl crowd. With 3 employees at the counter juggling rooms and helping one person, it took over 40 minutes for me to get a room. When I went to my room, the door was open (not just unlocked, open). I entered the room, looked around, and returned to the front desk for another room. I was told that the room was okay, housekeeping probably just didn't close the door completely. Then I was told there were no other rooms available. I asked again for another room, because I know there should be something else available. Then I was told they were still trying to figure out which rooms were clean. Someone eventually went to physically check a couple of rooms to be sure they were clean. After waiting an additional hour in the front desk area, adding to my initial 45 minutes, I finally got keys to another room. This was a handicap room where everything was affixed closer to the floor, and a bench mounted to the shower wall. The room looked like its best days were behind it, with water stains and a few cracks in the wall. The seating looked worn as well. I decided to just sit on the bed. I wanted to talk to a GM but no one was available. I didn't feel like waiting for a business card after checking out, thinking that I would just call back. Needless-to-say, I just decided to stay at another brand when in the area in the future. February 24, 2015
Rated 4.0 out of 5.0 by 房內整潔 可惜吹風機損壞 房內整潔 可惜吹風機損壞 前台服務速度稍慢 供應早餐餐廳服務人員不足 對趕時間吃早餐的住客來說略嫌不便 February 23, 2015
Rated 1.0 out of 5.0 by Smokey room, and dirty sox 1st room smelled like cigarette smoke even though they are all non-smoking rooms. 2nd room had an old nasty pair of socks left in it by previous guests. Maid left door open all day while we were away. Sub-par breakfast. Manager who will not respond and told other guests with complaints that it was their fault. February 20, 2015
Rated 4.0 out of 5.0 by Great Staff The staff at this Holiday Inn was outstanding. John was extremely helpful in booking a reservation and dealing with an issue. February 19, 2015
Rated 5.0 out of 5.0 by Enjoyed stay; Staff very hospitable. Walls a bit thin but no problems while we were sleeping. Good value. February 19, 2015
Rated 5.0 out of 5.0 by Surprised I had a relatively good stay at the Holiday Inn North Phoenix in early February. Room was clean, quiet and comfortable and staff was very nice. They even auto-enrolled me into their reward program without me even asking. Nice touch. My only complaint is that the mattress was extremely uncomfortable for my tastes. I haven't stayed in a Holiday Inn in years because I always viewed them as outdated and run-down. It looks like that has changed. February 15, 2015
Rated 5.0 out of 5.0 by Doing it right Location was perfect, right next to interstate 17 with an easy off and easy on. The hotel staff was incredible with a can do attitude that always earns extra points with me! The pool was clean with plenty of seating and the hot tub was a welcomed relief at the end off the day February 12, 2015
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