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Rated 3.7 out of 5 by 97 reviewers.
Rated 4.0 out of 5.0 by STAFF WAS VERY HELPFUL AT NORTH PHOENIX I wish to commend Housekeeping staff members Laura September 25, 2014
Rated 2.0 out of 5.0 by Rude, Apathetic Staff I made my reservation on the app for a KING EXECUTIVE room and received confirmation. I got to the hotel and was told there was none available that I could only get a double bed. I told her I has reserved a king bed and she said, "sorry about that" very aloofly. At this point I had no choice but it take it as I was going to be charged either way since it was the night of my reservation. She sloppily wrote down the wifi password on my key envelope so I had to call down to clarify it and she was very annoyed that I was calling to ask about it. At checkout I brought up the fact about my room type not being available and how bummed I was about the experience. No sincere apology, or offers of solutions. This stay totally ruined my view of Holiday Inn and will not be staying at this brand anymore. September 20, 2014
Rated 5.0 out of 5.0 by Sincere Welcome to the Hotel The staff at this hotel is very welcoming. It was like coming home. It's always comforting to know someone is there to help you find your way in a new or unfamiliar area. The rooms and facilities were very clean and well-maintained. We'll definitely stay here again when the opportunity arises. September 20, 2014
Rated 5.0 out of 5.0 by Great decor and nice features I stayed twice at this location for 4 nights each. The room was very nice and the hotel staff were superb. I stay at a lot of hotels and I would have to say this is the best value I have received to this date. September 2, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Great hotel, great front desk, clean cut, nicely dressed, clean front desk great rooms. August 26, 2014
Rated 4.0 out of 5.0 by Great Room, Weird Shower I greatly enjoyed my stay at this location. The only issues I encountered was that the shower is a very different set up than one i had ever used before. The shower head could be moved up or down but not side to side so it was spraying me the whole time. It was very strange for me. Loved everything else about the stay. August 24, 2014
Rated 5.0 out of 5.0 by Great service and friendly staff Although the hotel had only one floor availablr due to a mosnoon which caused water damage, the stay was completly comfortable. The staff was well trained and very friendly. Would recommend August 21, 2014
Rated 4.0 out of 5.0 by Great rooms at an affortable price, but lousy food. Everything about our stay at this Holiday Inn was excellent with one minute exception. The food, for which we had to pay extra, was the worst breakfast we have had. It is obvious that everything is taken directly out of the freezer and then deep fried in old, old transfat oil, making all the food taste horribly oily and unhealthy. The ggs didn't taste like eggs, potatoes didn't taste like potatoes, etc. I don't know how they can ruined the bread, but even the bread was lousy, and tasteless. I recommend that this Holiday Inn set up the dining area as a simple continental breakfast. I do recommend staying at this hotel; the rooms make it worth it, and I will return, but I certainly will not eat there again until they change the dining/breakfast setup. August 6, 2014
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