Rated 3.6 out of 5 by 50
Rated 2.0 out of 5.0 by greenchamp Newly Remodeled and Lacking
The hotel seemed to be newly remodeled, but not kept up and dirty.Coridoor had garbage and dirt all over. Nice new pool area, but weeds all over and no flowers in the beautiful stone pots, just weeds. Has potential to be a very nice property with proper maintenance and management. I would be very upset if I invested all this money to revamp this hotel and this was the result. It's all in the details.
February 21, 2013
Rated 4.0 out of 5.0 by CarLady No Continental Breakfast
We were very surpsied to learn that there was no breakfast with
our room price. Every other Holiday Inn Express we have stayed at included breakfast.
I would like to say that Sarah, who worked at the front desk was very helpful and always smiling.
January 26, 2013
Rated 5.0 out of 5.0 by delayedFLIGHT Great Stay.
My buddy and I were in town for the Barrett Jackson Car Auction and looked around at a few places. We found this Holiday Inn at a good price and figured we'd give it a shot. We were satisfied with our stay. Room was clean, bathroom was legit, restaurant located right next door (although, we never had the opportunity to eat there).
Pool area looked nice, however the temperature had dropped a bit during our stay so we couldn't really utilize it. Hotel staff was helpful and friendly.
Only negative we noticed was the location. Not too much to do or see, but we were busy at the car auction and didn't really mind.
Overall - Recommended.
January 23, 2013
Rated 4.0 out of 5.0 by Zpunkin Extra charge when using Priority Club points for stay.
At the time of booking, I used Priority Club points to cover my entire stay. However, upon arrival, I was informed there was an additional daily charge I would have to pay. This is the first time I have encountered extra charges when redeeming points. Customers using Priority points should be made aware of any additional charges at the time of booking.
December 14, 2012
Rated 5.0 out of 5.0 by TracyS Very Comfortable
My family and I stayed for 4 days. It was very relaxing and comfortable here. It was clean and inviting. We only had two problems during our visit. 1 was the open shower, did not like this at all!!! The shower does not close, there is no door to close the shower!! The other was housekeeping! The first day was great! There were very good and cleaned everything very nicely. The second day they didn't take out the garbage, put the ironing board and iron away, did not restock the coffee, did not restock the towel and just pulled the sheets up over the bed. I don't even mind that they did not change the sheets but atleast tuck in the covers! Other then that it was a very nice place to stay, worth the money that was paid and the rest of the staff was very friendly and helpful! I would recommend this hotel and I will stay again when we go down to Phoenix!!
November 19, 2012
Rated 3.0 out of 5.0 by PC101 Front desk staff service needs improvement
I have stayed at this property once before. It was an average stay except I noted the hotel was quite new and breakfast was too simple, given that it is a Holiday Inn. It has less selections than the Holiday Inn Express. Other than these, the stay was ok.
The reason for my posting this review is not because of the stay I had previously, but rather because of the front desk service issue I had just tonight (Sat night, Nov 10, 2012) when I called the hotel to inquire if the room has speaker phone feature or not (which I forgot from my previous stay). I would need a speaker phone to conduct a business meeting from the room for my next trip to PHX as putting the phone receiver next to my ear for 2 hours is not very comfortable. So when I called tonight, the front desk person does not know if the phone in the room has speaker phone or not. That is ok as I do not expect the front desk person to know this for sure. So I was put on hold for at least 15 minutes before the front desk person picked up my line and greeted me as if I just called in. Seems like he has forgotten me while I was on hold for 15 minutes. Then I explained that I am still waiting for the speaker phone answer. He said "Oh, yes. Let me check". I was put on hold again for at least another 15 minutes and was hung up at the end by the hotel.
What kind of service is this? No wonder the rating of this hotel is so low from the other 6 reviewers. I did not think it was that bad from my previous stay. Now I agree with the other reviewers.
November 10, 2012
Rated 2.0 out of 5.0 by William63 Overall room
Shower water only warm; both refrigerator and microwave
dirty in places; top of bathroom faucet came off; same breakfast day after day.
November 2, 2012
Rated 5.0 out of 5.0 by Brandie1 great friendly service and comfortable bed
The staff was extremely friendly while maintaining the professionalism that all businesses need to put forth. The bed and pillows were very comfortable and we appreciated the amenities in our room. Housekeeping did a fine job of keeping the room and public areas clean and ordered. I would not hesitate to stay here again on my next trip to Phoenix.
October 22, 2012
Rated 2.0 out of 5.0 by TryHarder Staff attitude
I stayed in this hotel twice in the last 2 weeks and experienced the same thing each time. The staff (every one I had contact with) has a horrible attitude. Not only did no issues get resolved, but I never received an apology for inconvenience or anything. Every contact I had with every staff member left me with an unresolved issue and bad feelings.
October 18, 2012
Rated 4.0 out of 5.0 by Hilly Friendly staff--great value
Holiday Inn North Phoenix was a great place to stay. We stayed 4 nights and would definitely stay here again. The staff was very helpful and polite. The room was comfortable and clean. The continental breakfast was ok for free--there was fresh fruit, but you can also order off the menu. The Indian restaurant was fabulous! The pool was a nice way to take a break. The only problem was a large group partying at the pool late Saturday night. They left the pool and hot-tub unusable for most of Sunday.
October 14, 2012
Rated 1.0 out of 5.0 by Ricc no service there
no service there, only front desk is working, no wi-fi, poor breakfast...
October 11, 2012
Rated 3.0 out of 5.0 by UnhappyCamper Front desk staff
When I checked in, I had to tell "Josh" I was a Priority Club member. This is WHY I stay at Holiday Inn brand hotels. I asked about the complimentary snacks and he informed me, "You have not reached that level yet." This angered me greatly. He said "I can give you a water." I did not take it. When in El Paso in August, they were so gracious - greeting me as a club member, offering snacks, etc. As I said, I stay at HI because I AM A PRIORITY CLUB MEMBER. I felt like this front desk clerk was basically a jerk. I won't be back to this hotel.
Also, the breakfast was "complimentary", but it was terrible. Stale, pre-packaged rolls, fake, cold eggs, etc. Find another hotel if staying in the PHX area.
October 10, 2012