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Rated 3.8 out of 5 by 230 reviewers.
Rated 5.0 out of 5.0 by Very friendly staff and nice rooms Very friendly staff and nice rooms. Had a great experience and would stay again. Only downside...need better coffee options. :) April 16, 2015
Rated 5.0 out of 5.0 by Phoenix Hotel staff was among the most courteous and friendly that I have encountered in almost thirty years of business travel. April 10, 2015
Rated 4.0 out of 5.0 by Hotel is Clean Hotel staff are very professional and attentive. They always greet me by name and are beyond friendly. April 10, 2015
Rated 4.0 out of 5.0 by Wonderful Employees The only problem we experienced was with the television. It would not work, which was frustrating in our attempts and disappointing. April 9, 2015
Rated 4.0 out of 5.0 by Great location This a great a location. You can get to down town with the light rail or the camel back are with in just a few minutes April 8, 2015
Rated 5.0 out of 5.0 by great prices is great i can use the app on my phone to find available rooms in any city every where. April 7, 2015
Rated 4.0 out of 5.0 by Great location I like this hotel. Staff was friendly. Overall nice property. Rooms could use an update but they are still nice and clean. You are paying for location. Parking is a little walk, could be scary at night if you are by yourself. April 7, 2015
Rated 1.0 out of 5.0 by Worst IHG property I have ever stayed!! This was the worst hotel experience I have ever had. 1. Hotel had no key card machine meaning when you wanted in your room you had to get a staff member to escort you to your room. This lasted for 3 days! 2. Attempted to order room service and I was told they were to busy to put in an order, it could take up to 2 hours to receive dinner. 3. Breakfast area was a mess, waiter said "if you can find a clean table you can have a seat." 4. Rooms are old and dated, closet door was broken, shower head broken overall lack of attention to details. 5. Staff was rude, Danielle the front desk clerk was a horrible representation of Customer Service. 6. Fitness Center was "OUT OF ORDER" the entire stay. April 7, 2015
  • 2015-04-17T12:15:18.363-05:00
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