Rated 3.8 out of 5 by 213
Rated 4.0 out of 5.0 by lauriebrown24 view
view from room was great. fair value during baseball spring training.excellent location.close to airport any other attractions
March 27, 2015
Rated 1.0 out of 5.0 by VW Guy Rooms are decent, but hotel has issues
It's kind of obvious right away that this property lacks true leadership from the top of the chain. A few of my observations:
-Most staff are not wearing uniforms (although I did see a couple wearing Holiday Inn shirts)
-Although they were for the most part friendly, staff really lacked the ability to effectively handle complex guest situations (like running out of rooms)
-Not honoring reservations as booked, even for top-tier IHG members.
-The fitness room had a sign that the entire room was out-of-order.
-Mediocre food in the restaurant
-Significant billing errors on check-out
-One of the rooms i had, had a chunk missing from the headboard (see picture)
When I see these kind of multiple issues arise, it begins to make me also wonder about my safety and security at the hotel. And that's really a shame, because the hotel is in a GREAT location. Plus, the actual hotel itself isn't bad.....it just needs a LOT of TLC, including some staff leadership.
I can quote on employee saying "this hotel has its issues, but it's very profitable". Perhaps that really sums it up.
March 24, 2015
Rated 4.0 out of 5.0 by ian_77 Good hotel, but room for improvement
Overall the stay was fine - room was clean and comfortable, internet was actually quite good (was able to stream a movie without buffering), hotel was generally quiet. There were some issues upon check-in with the hotel being oversold, and I was almost referred to another hotel before informing the desk that I am IHG Gold - why that information wasn't apparent on the reservation, I'm not sure - but it was resolved, and we received a nicer room to boot, so that was good. As all other reviews have mentioned, the parking is less than ideal, but there's not much that can be done in that location - the garage could sure use an appearance overhaul though, and maybe some signage. The location is great for spring training, as you're not too far from either edge of the Valley, and also close to downtown. It wasn't my favorite hotel, but you can do a lot worse for sure.
March 23, 2015
Rated 4.0 out of 5.0 by Mike & Cathy K Thanks Manny
Much thanks to Manny and staff for an enjoyable stay. The staff went above and beyond after recognizing our Platinum status to ensure our satisfaction. I also noted they made similar accommodations to those without status. Good value in a hot market.
March 23, 2015
Rated 1.0 out of 5.0 by cjginsd Maintenance problems, not a good value
I would not recommend this hotel. My room had numerous maintenance problems. Breakfast, which is not complementary at $8.50 per person, was cold and unappetizing. Not talking about cereal and things that are supposed to be cold..talking eggs, bacon and oatmeal. cold. Lobby is shabby and smells of old grease. Sorry, Holiday Inn, this hotel just doesn't make the grade.
March 21, 2015
Rated 5.0 out of 5.0 by Spring is Here! good location
Room was spacious and clean. The fluorescent lighting in the bathroom was bright but not great for putting on makeup.
The pool was heated to 82. I was actually able to just jump right in.
Parking was at a structure down the block, not very far but the back entrance could use a little more lighting.
We will stay there next year.
March 20, 2015
Rated 2.0 out of 5.0 by JRCO Below average hotel priced too high
Hotel needs to be updated. Bathroom needs new caulk and grout cleaned. Overall appearance of the room was dirty.
March 18, 2015
Rated 5.0 out of 5.0 by gpsmith10 Nice stay in Pheonix
Were in Phoenix for Spring Training. Our stay in the Pheonix Downtown-North was pleasant. Although we were not close to the MLB fields, it was not difficult to get there from the hotel. The room was clean and comfortable, the staff was friendly and helpful, and there's a WONDERFUL restaurant called "The Good Egg" that's in walking distance of the hotel that serves a great breakfast. All in all, a fun, relaxing stay.
March 18, 2015