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Rated 3.7 out of 5 by 161 reviewers.
Rated 5.0 out of 5.0 by Great Customer Service. Room was Clean and bed was comfortable. I had a great experience at this hotel. I left a item behind in the room and was pretty sure I would not be able to get it back. I called the hotel and the front desk associate was amazing. He found my item and made sure it was returned to me. I was super impressed!!! November 19, 2014
Rated 5.0 out of 5.0 by Had no problems at all Had no problems at all from our 4 day stay at this hotel. Absolutely nothing to complain about. Very friendly and helpful staff. November 13, 2014
Rated 2.0 out of 5.0 by staff attitude is poor Staff attitude was very poor considering I spend approx 200 nights a year in hotels I expect my wife to get some recognition when she checks in before me, regardless that I am the card holder November 13, 2014
Rated 5.0 out of 5.0 by Very Pleasant Stay The hotel staff was very friendly and helpful. The rooms were clean and comfortable. November 13, 2014
Rated 4.0 out of 5.0 by Clean Very nice This was a great hotel for our stay. We arrived for the Nascar races and received individual attention even though the place was booked solid. I will definately return and recommend this place to others. November 12, 2014
Rated 5.0 out of 5.0 by BEST customer service and comfort. Upon arriving, it was a bit chaotic. There was only one guy working the front desk and it was crowded with people. When he finally got to attend us, he explained how sorry he was about the wait and that it had been crazy because of graduations and other events occuring in the area. Check in was not until 3pm and we arrived at 1pm so we did not mind the craziness. The worker, Julio, was the sweestest guy ever! He struck conversation with us asking why we were in the area and we explained we were there for the Cardinals vs. Eagles football game. He joked with us and explained how he was a huge Cardinals fan. We talked with him for a while and he ended up giving us coupons for free drinks at the bar as well as breakfast buffet coupons. We are 2 broke college kids so having Julio do something like this for us was the nicest gesture we could have asked for.. We arrived in our room (with early check-in) and it was amazing. There was a king size bed, a nice sized TV, wifi was given, and the room had a mini fridge. The air conditioner took a while to cool down, but it eventually got nice in the room. Later on, we realized we had forgotten toothpaste as well as razors and shaving cream. The hotel offers these amenities for free so once again Julio hooked us up with the travel-size items that we needed to be comfortable with our stay. The next morning, as we walked out, he was at the front desk and we thanked him for his generosity. I just want to compliment him for the exceptional service he provided us. We will always choose this Holiday Inn when coming to the area from now on. Thanks again, Julio! Only downfall about this place is that they do not answer their front desk phone. I called multiple times on the drive there to get directions and it would keep ringing and nobody would ever answer. Not sure if it is broken or what, but the corporate number was able to help me out with what I needed. November 9, 2014
Rated 5.0 out of 5.0 by Very comfortable bed and pillows...slept like a baby I have stayed here many times and the friendliness of the staff is great! If you have a problem they correct it. The rooms are quiet and the beds are very comfortable and the selection of pillows is great! The rest I receive spending the night here is fantastic! November 5, 2014
Rated 5.0 out of 5.0 Stellar Service and Breakfast We were vending at a convention at the Phoenix Convention Center. We had short nights and long days. This property made the best of our time there. Friendly staff, comfortable accommodations. The breakfast for the price was outstanding. Really hope I have a reason to stay there again soon! November 5, 2014
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