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Rated 3.7 out of 5 by 132 reviewers.
Rated 3.0 out of 5.0 by SO SO It's an OK Hotel, the staff is super friendly and quick to check you in and out. Very nice gentleman at the front desk. The Lobby area is very clean and well kept. the rooms aren't to die for but still clean and alright. the rooms look a little out dated but still comfortable. It's located in the middle of everything, 10 minutes from downtown and 10 minutes from shopping centers and some hot spots. The parking is not the greatest and i didn't do breakfast but i saw they charged for the food which is weird, i never been in a Holiday Inn that charges for breakfast and i have been in a bunch. All and all the stay was pleasant for what i used it for and the staff was great which i always enjoy when the staff is well groomed, smart, happy, and with a big smile on their face ready to serve you.. that always goes a long way in my book. Well Done August 30, 2014
Rated 3.0 out of 5.0 by Nice rooms, poor wait staff The gentleman at check-in was very nice...coming into the hotel, I thought this would be the start to a great weekend. However right after we dropped our luggage off, we went to the restaurant for some dinner. We got there 40 minutes before closing; we weren't greeting for 15-20 minutes and didn't receive our food until 45 minutes after our arrival. The wait staff was terrible. You could tell they were anxious to leave and we felt VERY unwelcomed. The room was beautiful, quiet, and we got a full nights sleep. The next morning we went to the buffet...big mistake. Overpriced and poor selection for the price. We walked right in and right out. Upon check-out, we did leave my son's body wash. I called back and the nice gentleman (from check-in) at the front desk had it ready for pick-up at my arrival. Moral of the story...NICE HOTEL, AWFUL RESTAURANT WAIT STAFF. August 29, 2014
Rated 5.0 out of 5.0 by Convenient location and great value Convenient location for college move-in; clean rooms, comfortable beds and pillows August 28, 2014
Rated 4.0 out of 5.0 by Good place to stay We were very pleased with the room and service. Our only complaint would be the parking. Parking is in a parking garage on the other side of another motel. August 26, 2014
Rated 4.0 out of 5.0 by Great service The service was great and the amenities are confortable, the only problem is there's no complementary breakfast and the hotel restaurant serves the same type of breakfast served for free in other hotels. August 26, 2014
Rated 5.0 out of 5.0 by Pleasantly Surprised Was very happy with this choice of hotel. The room was very spacious and comfortable. Everything was clean and up to date. The shower was nice too! August 25, 2014
Rated 4.0 out of 5.0 by Really loved the breakfast Good lighting, newer decor, and floor-to-ceiling windows in the rooms. Useful desk and armchair. The heavy drapes block out the light well. My room wasn't cooling down. They put me in a new room with no problem. There is a type of central air system that doesn't seem to get as cold as an individual in-room AC, but my new room got down to 72-73 F, which is rather comfortable. Parking in front of hotel is very limited. There is a parking structure behind the hotel only a 1-2 minute walk. Close to lots of things in Phoenix area. Great breakfast buffet with 2 kinds of eggs (no egg whites), 3 kinds of breakfast meat, fruit, juices, breads, etc. There was even a small apple cobbler-type dish on the first day which was very enjoyable. Wish all hotel breakfasts were this good. Plus, very few hotels have a buffet as nice as this one. August 25, 2014
Rated 1.0 out of 5.0 by NO A/C! What hotel in the Phoenix metropolitan area has no air conditioning in the middle of monsoon season? Well the Holiday Inn in Phoenix Downtown-North fits the description. It was a miserable stay to say the least. I even had dinner in their restaurant in the lobby and the bartender had a fan blowing on her the entire time. Unfortunately, it was only blowing around hot air. The same held true for the A/C unit in my room. I did not sleep well at all. August 25, 2014
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