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Rated 3.7 out of 5 by 75 reviewers.
Rated 4.0 out of 5.0 by Great Business Trip to Phoenix Staff was extremely friendly & helpful. Manny impressed me by remembering a co-workers last name who had stayed here previously. Bert (at least I think that was his name) was an awesome waiter each morning at breakfast. The late night/early morning shift front desk guy was extremely polite as well. But the two that stole the show were the bartenders...they impressed everyone there with their quick & friendly service. Belinda & Mel...well done ladies. Kudos from a weary road traveler!!! Parking wasn't a concern as we had no car. I will note that I despise the pillows as they are way too small. I would also suggest repairing the lighting on the palm trees as the patio is dark at night. Also, WiFi dropped my VPN connection several times during my stay. February 26, 2014
Rated 5.0 out of 5.0 by Great Stay Clean, convenient and in a safe area. Would easily recommend to all types of customers. February 24, 2014
Rated 2.0 out of 5.0 by One bad experience I stayed at this holiday Inn for one night on 2/19/14 on was disappointed with the environmental controls. I could not cool the room enough to get quality sleep.The rooms thermostat read 78 degrees. I set the thermostat at 50 degrees at 4pm when I checked in. I called the front desk at 8pm after coming back from diner to report that the room would not cool down. They said that they do not have a maintenance tech on and they would have one of the house keepers try to find another room. After over an hour, I called the front desk and they said they could not find another room. They said they would comp breakfast for me but I already had a breakfast coupon. Just needed to get some quality sleep for an early business meeting. I tossed and turned all night kicking the covers off. I woke up late and arrived late for my meeting. This whole affair was disappointing. February 23, 2014
Rated 1.0 out of 5.0 by This hotel is a joke Please everyone stay away from this hotel. As simple as that. February 13, 2014
Rated 4.0 out of 5.0 by Good experience Desk staff were ok. Room was clean except one day the filled trash bag was left sitting on the stand by the TV. AM wait staff on all 3 mornings were rude and not helpful. Food was fair both in AM and for dinner. February 12, 2014
Rated 1.0 out of 5.0 by You have GOT to be kidding me Parking is "down the block", Past the (neighboring hotel with a slightly more upscale brand-name), but that is fairly typical for a "downtown" hotel. Neighborhood is "ok", at best. OK, that was the good part. Tax included, this room was almost $160/night. A/C was out for the whole hotel, all three nights I was there. Coolest my room ever got was about 80 Degrees F. More like 83-84 at "bedtime". All the staff would offer is to let me borrow a fan- I guess to stir the hot air around. Windows do not open at all- so no relief there. No concessions on room rate, or anything like "Customer Service". Wouldn't stay there again, PERIOD. February 3, 2014
Rated 1.0 out of 5.0 by Stay somewhere else Very small parking lot in front of the hotel. Main parking is down the street behind the Wyndham... You walk. So, drop your luggage off first, if there is space in the front parking lot. Across the street is an Adult Boutique... Adds that certain something to the area. On arrival I was sent up to a room that hadn't been cleaned, then to a room with a broken TV and finally, to a room with the A/C out... There were no others available, even with my Gold Elite status at IHG February 1, 2014
Rated 5.0 out of 5.0 by FRONT DESK WHAT I LIKED WAS THAT FRONT DECK CLERK ( MANNY) REMEMBERED MY NAME THE NEXT DAY WHEN I CAME BACK FROM WORKING. THAT SHOWS ME THAT HE CARES ABOUT HIS GUEST. January 14, 2014
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