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Rated 3.7 out of 5 by 134 reviewers.
Rated 5.0 out of 5.0 by very clean experience All are very good, the hose kipping are very clean. Only you need change the sofas and the chairs in the living room and the restaurant. January 9, 2014
Rated 5.0 out of 5.0 Very nice staff/nice room. The staff was very friendly and accommodating, especially Manny. I appreciated the medical rate as I was being tested for surgery at St. Joseph's Hospital. Shower could have put out more water!, ugh! December 15, 2013
Rated 5.0 out of 5.0 by Staff The staff at this hotel were amazing. My mother was a patient at St.Josephs hospital and during a time of stress the star were so accommodating. They allowed early check in on a day if being at the hospital until 1:00 am and they allowed us to see if my mother was going to be discharged from the hospital to decide if we were going to need another night. The parking could definitly be closer but everything else made up for it. The breakfast was delicious. December 7, 2013
Rated 4.0 out of 5.0 by Good but The room was good and clean. The problem was the fan noise was so loud we couldn't sleep. Breakfast was great and very friendly staff. Within walking distance of ADE and the rail.. December 6, 2013
Rated 2.0 out of 5.0 by LACK OF INTERNET AND BAD ODOR Overall, I was disappointed with the stay, which is not my normal experience with Holiday Inn. The room was small, well-organized and comfortable, but I was not able to access internet. I was able to access from other locations in the hotel, it was just my room where I experienced the problem. The staff were not helpful in this regard, nor were the technical support team. On several occasions I was told help would be coming but they never once followed through on any promise. Additionally, the room smelled like sulfur every evening. When I mentioned it to the staff, they advised me the hotel was older and there was an issue with sewer pipes. They even knew where my room was located based on the odor I described. In spite of these issues, no attempt was made to resolve them other than to shrug their shoulders and say there was nothing further they could do. It gave me the impression they were not really concerned with the quality of my stay. I should point out that I did not get that feeling from the manager, but at the same time no attempt was made to resolve my issues. This was a disappointing stay and I will not be returning to this hotel. November 25, 2013
Rated 3.0 out of 5.0 by Great room and comfort Parking limited and awkward. Nice room, features, amenities. Clean and quiet. Better to find an alternative hotel with good convenient parking and free breakfast! November 17, 2013
Rated 3.0 out of 5.0 by Itty bitty pillows Room was clean. beds were comfortable. I had 3 adults in one room, and they gave us a suite, which was awesome! One of us took turns on the hide-a-bed in the couch. However, this wasn't made up, and there were linens in the closet, but no blankets or comforter or pillows. The pillows really were awful. My neck is just starting to feel normal after a week. The staff seemed friendly and accommodating. We had no problems. They should have offered free breakfast, and for $8.50, could have been better than what other hotels offer for free. I would still stay again, though! November 7, 2013
Rated 5.0 out of 5.0 by Great Visit I had a great visit, a great stay and a great breakfast. November 7, 2013
Rated 5.0 out of 5.0 by Great Stay Nice room with fridge, coffee maker, iron, flat screen TV and nice city view. Great front desk staff, very friendly and professional. Good central location. November 7, 2013
Rated 5.0 out of 5.0 by Well Above Average Stay here on business..always great ..only negative is the parking ( a short walk) otherwise a great stay. November 4, 2013
Rated 5.0 out of 5.0 by Great service, wonderful staffs Great stay, good accommodation, attentive staffs................... October 31, 2013
Rated 5.0 out of 5.0 by Great time and space for relaxing. This Holiday Inn in Phoenix was quiet and welcoming to new guests as they arrived. Being able to have a space to park in a garage was also nice in downtown Phoenix. I would stay at this Holiday Inn again and recommend it to others looking for a place to stay. October 29, 2013
Rated 5.0 out of 5.0 by AZ stay We loved the staff here in every department, they were so Nice and kind !! We liked the hotel at every aspect ! We will stay again Although you really need to do someone about the parking ! October 26, 2013
Rated 5.0 out of 5.0 by Location We got the Grand Canyon University rate and it's about 10 minutes to the university. We stay here all the time when we visit our college kids. October 23, 2013
Rated 5.0 out of 5.0 by Excellent to rest The best option to rest Excellent food Staff very nice Very clean, excellent location October 7, 2013
Rated 5.0 out of 5.0 by Wonderful Service, Great room!! I had to make a stay close to St. Joseph's hospital and really took a shot in the dark on this hotel. I am pleased to say, the hotel was wonderful!! I love the sweet lady at the desk who offered me a hospital rate (I didn't even know about it!), and the room was just perfect! I loved the bed, the internet service and the cleanliness! I would recommend this hotel to anyone needing to stay in the area and will certainly choose it again on my next stay! Thanks so much, you made a stressful event so much more comfortable!! Kudos!! October 5, 2013
Rated 2.0 out of 5.0 by Wont go Back One of the things that you would expect from a hotel in Phoenix is working air conditioning. That was not the case when I stayed in September of 2013. Half of the rooms seemed to have no adequately working air conditioning. My room started at 83 degrees. After 5 days of running the air conditioning 24/7, my room finally got down to 72 degrees. But mostly because the outside temps dropped below 100 degrees. The staff offered to switch my room to another one, but they did not have a comparable room. They did comp one nights stay though. In addition, walking from the parking garage to the hotel at night, we experienced the very foul smell of sewer gases emanating from the manhole covers outside the hotel. The smell managed to make its way into the back hallways of the Hotel. I will not be staying there again. September 25, 2013
Rated 5.0 out of 5.0 by Staff and Manager The staff and Manager were great! very easy to deal with! September 20, 2013
Rated 1.0 out of 5.0 by Most horrible experience The staff member Manny was actually the rudest and most disrespectful person in the customer service industry I have ever met . He made very rude and disrespectful remarks to me hung up on me . The room of mine and many others had no air conditioning and people were checking out so fast . It's funny the owners are opening up a brand new million dollar hotel this week but yet they can't afford to have air conditioning in their existing hotel ... September 20, 2013
Rated 3.0 out of 5.0 by Hospital stay Reason for choosing this property was that it was close to St Joes. They had hospital pricing for room. Room had overstuffed chair and ottoman that we had turned into bed for post surgery bed for upright sleeping. Place was clean and staff friendly. Would stay again if needing to stay in area again. September 10, 2013
Rated 4.0 out of 5.0 by Excellent Customer Service Everything was great, except room temperature a bit to warm and wouldn't cool any lower. It was 112 outside, so I'm sure if it was 100 or under it would be fine September 8, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service Best hotel I have stayed at for the price. Beds were comfortable, room was very clean and staff was extremely friendly. September 2, 2013
Rated 2.0 out of 5.0 by NEEDS A MAKEOVER The complete hotel needs a makeover. The parking lot was big enough for about 10 cars. The A/C in the rooms are horrible! The first room I got into was extremely hot. The ac was on full blast in never got below 80. I called got moved to another room this a/c was off the room was 90 inside turned it on it started to cool down but never got below 78 it ran for over 24 hours. The tv didn't work in this room so they brought one in from another. Needles to say will never stay in this location again. They did comp one of my nights stay but to be honest the whole stay should have been comped. I stay all over the united states in Holiday inns and this one was by far the worst. Someone needs to spend a little money on this location. September 2, 2013
Rated 5.0 out of 5.0 by Nice Hotel. Nice Staff. Staff was very accommodating. Room was nice and comfortable. Will stay at this hotel each time I am in Phoenix. August 31, 2013
Rated 4.0 out of 5.0 by Nice Place! We will be back :) The people were wonderful!!! Calm quiet atmosphere... August 28, 2013
Rated 5.0 out of 5.0 by Great place to stay! Wonderful Staff, really friendly and helpful. Very accomodating. Easy access to main roads and freeways. Comfortable rooms with nice amenities. I would stay again on my next trip to Pheonix. August 28, 2013
Rated 5.0 out of 5.0 by WONDERFUL. PEACEFUL. Glad I stayed and stayed over. The view of the city and sunset was amazing. August 22, 2013
Rated 2.0 out of 5.0 by Air conditioner did not work, room very hot. The room was beautiful, clean. The bathtub Jacuzzi was not worth the extra $20.00, jets not working. Arrived at 3pm, room not ready although check in was at 2 pm, Room in the evening did not cool off even though the thermostat was set to 68 the room was 78 and very uncomfortable. Went to have the breakfast /brunch, the man opening up was extremely rude. We peeked in the hot food pans, everything looked rubbery. Because of the rude man and horrible looking breakfast went to McDonalds. For half the price got great service and hot fresh food. Do not recommend. August 9, 2013
Rated 4.0 out of 5.0 by Nice Property I really have no complaint, but I've grown so accustomed to receiving a welcome bag for being and IHG Rewards member that I was surprised to receive no water/acknowledgement. This place was clean and new and the parking was easy. Night desk clerk(s) were very helpful. They called a cab for me and didn't mind locking my stuff in the safe. August 7, 2013
Rated 5.0 out of 5.0 by Great room and service that I expect from Holiday Inn!! I stay at this hotel a few times each year on business. Each time I am very pleased with all aspects of my stay. August 4, 2013
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