Rated 3.8 out of 5 by 218
Rated 3.0 out of 5.0 by Holly M Just ok
We were there for 3 days for business. I have stayed at other local Holiday Inns, and this one wasn't as good. The parking lot is very meager, so you have to park down the block in a parking structure. And that parking structure isn't great (hard to navigate, etc). The hotel gym was "under construction" and they did not provide an alternate or give a discount. In fact, I paid more for this Holiday Inn than I did for another local one, which was much better. The room was pretty clean, but there were makeup marks (fingerprints) on the wall near the switch, and enough of them to creep me out a bit. We needed to print out a document for a business meeting early in the morning, and the business center printer was out of toner and they didn't have anymore. We were late to our meeting because of it. The hotel isn't in a great location. There is nothing close to walk to. The one positive is that the hotel manager and staff were quite nice and helpful, which we did appreciate. The hotel manager really tried to help us out with the printer situation, even allowing us to use his, but he didn't have Word so we still weren't able to print the document.
March 29, 2015
Rated 4.0 out of 5.0 by buwem Phoenix trip
Staff was very helpful and very courteous .
I wish the restaurant would have a wider breakfast variety , both , in the dining room as well as room service .
While the room service was efficient , the menu was a bit restrictive . Also , during my stay , the exercise room was not available .
Given all of this I would stay there again
March 29, 2015
Rated 3.0 out of 5.0 by rickw524 pool needs attention
lots of maintenance issues for room but all resolved
bill wrong at checkout but resolved when i got home with a 1/2 hour long distance call
the rib steak in restaurant was excellent
the staff were very friendly but busy
was not recognized as elite member
parking is not good
pool area needs lots of attention a bud beer can with cigerate buts in it sat there from friday night to monday morning, water not cleaned of leaves, the pool should be cleaned out daily
big room great view room was clean very important
10th floor very quiet
i stay at lot of holiday inns only for my traveling if you dont tell the staff about maintenance problems then they might not be resolved
March 28, 2015