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Rated 4.0 out of 5 by 303 reviewers.
Rated 5.0 out of 5.0 by Family Trip Great location. Beautiful lobby. Perfect for a family. Quiet and relaxing hotel. October 18, 2014
Rated 3.0 out of 5.0 by not to the level expected from Holiday Inn Express This facility is really in need of an update. Breakfast was not included. Bathroom door was splintered and shabby. Would not stay here again. October 18, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service the bed was great and our services was outstanding October 16, 2014
Rated 5.0 out of 5.0 by Location to the LeCounte Center This hotel was recommended by the NQC and I was very pleased the location and the comfortable rooms and the friendly staff. . October 16, 2014
Rated 5.0 out of 5.0 by Great Experience This motel is excellent! We have stayed here several times and it is always clean. The staff is very helpful and it is far enough off the traffic area to be very comfortable. Highly recommend. October 16, 2014
Rated 5.0 out of 5.0 by great stay -excellent service we stayed one night for a cheer convention. the staff was excellent, taking the time to answer any questions that we had. very clean October 16, 2014
Rated 5.0 out of 5.0 by EXCELLENT PRESONAL ACCOMMODATIONS This specific hotel hosted our first reunion in this area and the event was an outstanding success. The staff was able to immediately address the smallest concerns such as parking, location of other businesses, locating some of our members, always hot and fresh coffee and the desk staff remembered first and last names with an excellent display of courtsey when addressing. October 16, 2014
Rated 1.0 out of 5.0 Overpriced and dirty My family and I went to Pigeon Forge for an impromptu vacay. I spent over an hour researching our options for hotels and settled on Holiday Inn because I assumed it was worth it to pay more, if it meant a clean and comfortable stay. Although the reviews led me to believe I had chosen wisely, I quickly found they weren't accurate. The manager that greeted us was far from friendly, but I figured that was due to how busy the area was. The lobby was gorgeous, but the rooms were not. Not only did our room smell like someone had been smoking, but the room was furnished with 2 Full size beds that were far from comfortable. To top it off, the air unit wasn't coming on, so with no way to open a window, the air was stale and stinky. Both my son and I started coughing that night due to the mold and mildew in the bathrooms. I got a total of 2-3 hours of sleep and wasn't in the mood to do much the next day due to the lack of sleep. Everything felt greasy and the bathroom had random hairs everywhere. When I complained the next morning, the staff's only response was to pay for our $9 breakfast. Overall, we were disappointed and quickly found a hotel a few blocks down, that was half the price and 3 times the comfort and cleanliness with a staff that seemed to welcome our business. Sorry Holiday Inn, you've lost my business and I travel a lot. October 11, 2014
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