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Rated 4.0 out of 5 by 157 reviewers.
Rated 5.0 out of 5.0 by Stayed at this property during a recent Conference I Recently stayed at this hotel while attending a conference in the same place. Staff and all were great and accommodating. We had an off site dinner that was cancelled due to weather and the management and staff pulled together with the host town's CVB to provide a great meal for us all! in a matter of hours they pulled this off like it was planned. I have stayed at this property on and off since the 80's and have always had great experiences here through the years. If I had to fault anything it was the fact that the hvac unit in the room was extremely hard to control, it was like the heat ran all the time, even when I turned it off the fan would run. A simple fix I am sure. But in no way would I let that stop me from returning. Already trying to figure out a time to return for a mini vacation! February 2, 2014
Rated 4.0 out of 5.0 by Our visit We came in for one night on our way to Asheville. Nice place. Room comfortable, staff welcoming. I would have liked to have a breakfast included. January 27, 2014
Rated 5.0 out of 5.0 by Great Hotel Very comfortable. Have stayed there for the past five or six years as part of the American Bridge Association sectional bridge tournament. Staff very helpful. Rooms great. Could use some help in dining room - hotel could make a bundle if they made the dining room faster and more desirable. Of all the places that we have sectional tournaments I like this one the best. Diane S January 16, 2014
Rated 5.0 out of 5.0 by Good bed and request for room close to elevator was done. Over all, I would recommend this property to others. convenient to all food and shopping. January 16, 2014
Rated 4.0 out of 5.0 by No Towel Racks The primary complaint I have is that the rooms have no towel racks. If you want to reuse a towel, you must hang it over the shower curtain rod or on the hook behind the door (where I hang my bathrobe and PJs!). It's environmentally irresponsible, besides being inconvenient. Plus I had no place to hang my make-up bag—which I usually hang from a towel rack. January 15, 2014
Rated 5.0 out of 5.0 by Expectations Exceeded! My husband and I have stayed at this hotel a few times prior to this last visit. We actually found a cheaper rate on a Groupon for our trip that we had been planning to Pigeon Forge. Because we are Priority Club members from our first stay here, we had the perk of checking out later than the usual 11am. Thankfully, the staff was very understanding and helpful after a rather memorable weekend that, sadly, included an overnight trip to the ER and adding an extra night and day to the bill. Everyone was very gracious and kind and we plan to stay here again to have a "re-do" for our "lost" weekend. (The only "con" would be that breakfast isn't included with the stay. That would have been extremely helpful given our added ER expenses, extra night and reason for the ER visit). :) January 8, 2014
Rated 2.0 out of 5.0 by Suite Not so Sweet We had the 2 room suite and it was on the second floor right above the lobby and there was a meeting area right outside our room. The doors did not shut all the way (you could see light through them) and the walls were very thin. There was a group of children at the hotel and they all gathered outside our room and talked, cut up, played games and ran and stomped up and down the hallway. If you are going to sell this room in the current position, it should be disclosed it is in a common area and subject to noise and as well there should be a curfew cutoff time for the paying guests in the adjacent rooms. Had I known this I would have just gotten a regular room. We have stayed at numerous Holiday Inns and NEVER had this experience before. A 2 room suite should be in an area free from all noise for the price a person pays for the added convenience. We never rested but maybe 3-4 hours each night. I will never stay here again. I will say we were credited a nights stay and given Points but I would gladly have rather had the peace and quite I came to Pigeon Forge for! And to boot, we were never acknowledged as IHG Rewards Members until I told the staff. January 8, 2014
Rated 3.0 out of 5.0 by holiday Inn VS holiday inn express I think the hotel is nice. The beds could be more comfortable. I recommend holiday Inn express more because the bathrooms are bigger and cleaner and the rooms are cleaner and the beds are more comfortable. The pool at holiday Inn express is just as big. I have stayed at a lot of holiday inns and if I had t choose which one in pegion forge tn. It would not be this holiday inn. I would choose the other one. Holiday Inn express pegion forge tn. January 4, 2014
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