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Rated 4.0 out of 5 by 228 reviewers.
Rated 5.0 out of 5.0 by Staff terrific The hotel staff was terrific and very accommodating. They helped us adjust our room assignments to make things more comfortable for my 99 year old father who needed to use a walker and wheelchair. The bed was comfortable and I slept well. The pool was sufficiently warm for me to get into it and the water fall was fun, however the hot tub was too hot for me. My only complaint has to do with the lack of ventilation in the bathroom, no fan to disperse the humidity after a shower. July 25, 2014
Rated 5.0 out of 5.0 by Pleasant experience Courteous staff, comfortable room, quiet room, bathroom clean and well stocked, internet service quick with no difficulty accessing world wide web, July 25, 2014
Rated 1.0 out of 5.0 by Disgusting Room and Curtains As a platinum member, I stay at a lot of IHG properties, and this one is by far the worst Holiday Inn I have ever visited. Let's start with the good: Staff - Extremely Nice Lobby - Beautifully renovated Now for the bad: Bed - Old and uncomfortable compared to other IHG properties Cleanliness - Window curtains were stained and Shower was disgusting (see pictures) Value - As a loyalty member, I used more points for this hotel than any other IHG property I have ever stayed at. The room quality was not worth the value. Had it not been at the high end of the points scale, I wouldn't have been nearly as offended. . For these reasons, I cannot recommend this hotel to others. July 25, 2014
Rated 3.0 out of 5.0 by Check out procedure We agreed to the early morning check-out service at check-in. When we left at 7am the following morning, our room keys had already been deactivated. Thank goodness one of us had stayed inside the room when loading our car. Please do not deactivate the keys so early! July 24, 2014
Rated 5.0 out of 5.0 by Excellent The hotel was excellent and staff was great. The beds were comfortable and clean. It was my triplets turned 7 years old and we went to Dollywood. The manager was able to make arrangements for a larger room for us. I informed the manager I was traveling (From Knoxville) to the area because of my kids birthday. When we arrived in our room there were ballons and cup cakes for the birthday. . The kids were very excited. We stayed one night but wish we could of stayed longer. Next time we will go back for a longer stay. July 23, 2014
Rated 2.0 out of 5.0 by Below Average The staff were very unorganized upon check in. Room was below average. It needed lots of maintenance in numerous areas. There was also no parking in the front lot because several trucks with trailers were parked sideways filling numerous spots. The bed hurt my back. Express checkout did not occur so I had to wait in the line at the desk for checkout. The clerk told me she couldn't get the express paperwork under my door. No continental breakfast July 23, 2014
Rated 5.0 out of 5.0 by Friendly/Full Service Hotel This Holiday Inn was visually appealing, up to date, and extremely clean. The staff was very friendly and helpful. I appreciated being able to purchase event tickets at the hotel - especially when I got to the aquarium and saw about 50-100 people in line for tickets July 23, 2014
Rated 5.0 out of 5.0 by Pleasant stay Overall, we had a very pleasant stay at this hotel. It's location makes it easy to access many of the activities and shopping available to visitors. There are a few things I would suggest they improve, one of them being the AC runs constantly making it noisy in the room especially when watching TV. Also, there is no fan in the bathroom; the equipment in the fitness room is outdated and several were out of service. On a positive note, the staff were friendly and when we asked if we could extend one more night, they quickly accommodated us. I would return to this hotel. July 21, 2014
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