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Rated 4.0 out of 5 by 271 reviewers.
Rated 4.0 out of 5.0 by A Nice place to lay your head The hotel was very clean and very nice compared to the other hotels that were in the area. My husband and I stayed in a room with two fulls. This room was part of a promotion so, we didn't really pay much for it. The bathroom was clean, the complimentary coffee was great and much needed and the room served its purpose. August 29, 2014
Rated 4.0 out of 5.0 by hair dryer did not work We did not use restaurant we were expecting a complimentary breakfast. Hair dryer did not work in 2 of the 3 rooms we stayed in. housekeeping supervisor barged into our room and told me were to have checked out hours ago. We wondered why our room was not cleaned. I told her we had three rooms and one room had checked out. we had the right bill under our door. She said harshly she would have to check with the front desk. We are not the kind of clients that try to cheat hotels or restaurant. When checked she stated that it was a mistake by the desk. By that time were tired and asked for clean towels they did offer to clean the room. The bathroom wallpaper was in disrepair. The lobby and pool are were excellent. We stayed in an Holiday Inn Jacksonville Florida in April. The location was about a mile from St. Vincents Hospital Southside and it was beautiful good service, good breakfast, well decorated and in excellent condition. We were expecting the same and were disappointed. August 28, 2014
Rated 5.0 out of 5.0 by Wonderful Stay My wife and my stay at the Pigeon Forge Holiday Inn was very comfortable. The Holiday Inn was clean and the stay was very courteous. I would recommend staying at this hotel to anyone. August 28, 2014
Rated 5.0 out of 5.0 by nice getaway Lovely property. Rooms clean and good place for a family stay. Good location for the major attractions. Quiet and great service and response if you have a problem with something in the room. Would stay again. August 28, 2014
Rated 4.0 out of 5.0 by great location , beautiful lobby Great little get away and this hotel was perfectly located for our needs. The room was ample, Morning coffee was great! Staff helpful and friendly. Only complaint was the carpet in many areas was stained, but otherwise clean. August 27, 2014
Rated 5.0 out of 5.0 by food dissapointed no breakfast served!! The stay was great liked the pool very well August 27, 2014
Rated 5.0 out of 5.0 by Visiting Smokey Mountains I was driving from Washington DC to visit Smokey Mountains and ended up booking a hotel stay at Pigeon Forge instead of Gatlinburg and must say that was a better decision. There is much more to do in this town and the price of the hotels are cheaper. Holiday inn at Pigeon Forge is a really nice place and I thoroughly enjoyed my stay. August 26, 2014
Rated 2.0 out of 5.0 by Wrong sized beds and inferior service I booked 2 Queen beds and our room had 2 full. We stayed 6 nights and was placed on the 5th floor and the far end. I booked ahead of time and was told upon arrival this was the only room left. Only 1 dryer worked. Was told continental breakfast was included. It was for $10. Then one day they didn't even have that. Only half the jets worked in hot tub. My blue silk pillow case was stolen. (They found and mailed back to me) The air conditioning was mediocre. One desk staff was rude. Some days we didn't get clean cups or supplies in our room. Not enough outlet plugs. My husband and I are platinum members and this is the worse service We ever received at a Holiday Inn. DISAPPOINTED! August 25, 2014
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