Rated 4.0 out of 5 by 142
Rated 2.0 out of 5.0 by Adamn22 Poor Priority Club experience; Rooms Need Better upkeep
This hotel has a very nice appearance on the exterior and in the lobby. However, the rooms were not so well kept the vaneir was peeling off the bathroom door, the air conditioner was loud and the shower made a horrible squeezing noise. The only nice things about the rooms are the huge televisions.
Most disappointing was the priority club experience. Even as a base member in the priority club I have never stayed at a holiday inn that didn't do something to recognize its priority club members, so I was very supprised that as a platinum member there was no free breakfast, no complimentary beverages and no even so much as a free bottle of water and a thank you for being a platinum member.
For the money, the express in pigeon forge is your best bet the hotel is better kept rooms are spotless and breakfast is always free. Much better recognition of priority club members as well. I wanted to give this hotel a shot but from now on I will definitely choose the express
November 27, 2013
Rated 5.0 out of 5.0 by Glock19Ga Relaxing Weekend Getaway
This was our second time staying at this location, and it was the perfect weekend getaway. The location is perfect for Pigeon Forge and Gatlinburg is only a short drive up the street. Our room, which was the suite with the jacuzzi, was remarkable. The last time we stayed, we only had the standard room, and I do have to say that the suite is worth the extra money. I would recommend this hotel to family and friends and can't imagine staying anywhere else in Pigeon Forge. The only thing I do wish they had were weights in the "cardio room/gym".
November 20, 2013
Rated 1.0 out of 5.0 by RP75 Disapointed loyal customer
Was with my work for a convention and the matress was horrible you could visibly see the spring prints threw the matress. it was th most uncomfortable stay i have ever experienced with holiday inn .. we come twice a year and stay at holiday inn in pigeon forge for the rod run and i attend APIC every year . i talked to the desk personnel several times and even gave them my personal cell phone number to call me incase a diff room became available. i was so disapointed! my husband had to sleep in the floor because it was more comfortable than the spring poking him in the leg and he didnt want to inconvience me neither. i also had a make up stain on my sheet under the cover when i turned it down to sleep so we just jerked it off and thens wehn we noticed how bad the springs were in this room.. we had twin beds which was another con because i had requested a king but we sorta made do but for the price of the rooms for 2 nights it was by far a disapointment and a experiece i wont forget no time soon
November 18, 2013
Rated 4.0 out of 5.0 by Aussierob Good location
This hotel was very comfortable and our room was nice and clean and well appointed. It was close to restaurants and despite being near the main road it was quiet. The breakfast buffet was excellent value for $9.
November 8, 2013
Rated 5.0 out of 5.0 by Becky629 Loved having a choice of firm or soft pillows - very new and comfortable
My husband and I truly enjoyed our stay, and will definitely stay again. The room was very clean, linens were replenished daily, and the room was very conveniently located to ice and vending machines.
November 5, 2013
Rated 4.0 out of 5.0 by dale53 Convention
Stayed for three nights for a convention. Overall experience was good. Room could have been cleaner. The carpet in the room was very dirty and needed to be shampooed.
November 1, 2013
Rated 1.0 out of 5.0 by Jimbo1937 Old and outdated
This place is in serious need to be modernized. One (1) outlet available to plug in our devices. Bath had no towel racks. You had to lay the towel next to the sink. Hotel personnel suggested I hang my used towel on the shower rack. Otherwise did not care to discuss the matter with me. Nothing looked clean enough to me. I will never say here again.
October 31, 2013
Rated 5.0 out of 5.0 by Vickie791 New Remodel
We were in Pigeon Forge for our TN Monument Convention. I just loved the new facilities for our meetings. They were very nice, clean, and we had plenty of room. The food that was served at our meetings was very good, and your staff was very competent and friendly.
I do have a couple of complaints, however. Both ice machines on our floor were broken for most of our stay. I reported it to the front desk on two different days.
The other thing is the beds. I really wish you had spent a few of those remodeling dollars on new mattresses. I did not sleep well, but part of that was from being away from home. I always dread sleeping away from home, because you never know what kind of mattress you're going to find in a motel. The mattress did not meet my standards at all!
We will probably be back in the future for meetings. Maybe you can upgrade them before that time.
October 30, 2013