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Rated 4.0 out of 5 by 297 reviewers.
Rated 5.0 out of 5.0 by EXCELLENT PRESONAL ACCOMMODATIONS This specific hotel hosted our first reunion in this area and the event was an outstanding success. The staff was able to immediately address the smallest concerns such as parking, location of other businesses, locating some of our members, always hot and fresh coffee and the desk staff remembered first and last names with an excellent display of courtsey when addressing. October 16, 2014
Rated 1.0 out of 5.0 Overpriced and dirty My family and I went to Pigeon Forge for an impromptu vacay. I spent over an hour researching our options for hotels and settled on Holiday Inn because I assumed it was worth it to pay more, if it meant a clean and comfortable stay. Although the reviews led me to believe I had chosen wisely, I quickly found they weren't accurate. The manager that greeted us was far from friendly, but I figured that was due to how busy the area was. The lobby was gorgeous, but the rooms were not. Not only did our room smell like someone had been smoking, but the room was furnished with 2 Full size beds that were far from comfortable. To top it off, the air unit wasn't coming on, so with no way to open a window, the air was stale and stinky. Both my son and I started coughing that night due to the mold and mildew in the bathrooms. I got a total of 2-3 hours of sleep and wasn't in the mood to do much the next day due to the lack of sleep. Everything felt greasy and the bathroom had random hairs everywhere. When I complained the next morning, the staff's only response was to pay for our $9 breakfast. Overall, we were disappointed and quickly found a hotel a few blocks down, that was half the price and 3 times the comfort and cleanliness with a staff that seemed to welcome our business. Sorry Holiday Inn, you've lost my business and I travel a lot. October 11, 2014
Rated 2.0 out of 5.0 by AC Unit This hotel has a great location. The room was well kept, however the AC unit did not work, which made for a uncomfortable night of sleep. October 10, 2014
Rated 5.0 out of 5.0 by Clean, comfortable, and great location. The hotel is very clean, fresh, up to date, and comfortable. The grounds are well maintained and manicured. The staff is friendly, helpful and customer oriented. It's a place you want to return to. The location is especially convenient to surrounding attractions and restaurants. October 9, 2014
Rated 5.0 out of 5.0 by overnight comfort I spent the night of October 3, 2014 for a Rotary Youth Exchange meeting. Service, room, and food were all excellent. October 8, 2014
Rated 5.0 out of 5.0 by a very pleasent stay. My visit to Pigeon Forge was most enjoyable. I was impressed with the facility and with the wonderful staff I encountered. The food was great, the servers treated me like family. The room was fresh and clean (no air freshener needed). I locked myself out of my room once and the staff was very nice at getting me back in. I have stayed at other hotels in Pigeon Forge. They did not compare to this hotel. I hope to visit again some day. October 7, 2014
Rated 5.0 out of 5.0 by Well rested The kudos to everything about the Holiday Inn Pigeon Forge. Clean, great breakfast buffet, super nice staff, slept the best I have slept in a long time. Extremely clean inside and outside. October 2, 2014
Rated 4.0 out of 5.0 by Good location Staff was great. Rooms need to be updated. Location was good. September 30, 2014
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