Rated 4.0 out of 5 by 142
Rated 4.0 out of 5.0 by Fiedel Good week
Dear Sirs or Madam,
I enjoyed the stay pretty much, the room was quite, I had a good sleep!
October 29, 2013
Rated 1.0 out of 5.0 by 999mattb dated and worn out
Booked 4 days with rewards checked out a day early. still waiting on last day refund of points.30,000 points in toilet.
Hotel was a disappointment rooms are dingy. Staff is rude and don't seem to care about anything. I felt bad for bring my family to a hotel I wouldn't stay at when traveling by myself.
October 28, 2013
Rated 2.0 out of 5.0 by Roadrunner6 Cold conference room
The company I work for had a regional meeting in one of the conference rooms and it was so cold no one was comfortable. We notified the desk and they indicated they would send someone to work on the air conditioning, but no one ever came to correct the issue.
October 27, 2013
Rated 5.0 out of 5.0 by JALO2 Convenient to sites; great beds; quiet.
This hotel is adjacent to a trolley stop if you don't want to drive in the heavy traffic that is sometimes difficult in Pigeon Forge/Gatlinburg. The Cheddars Restaurant next door has great food and has a large seating capacity....the Onion Rings are to die for....Great stay.
October 27, 2013
Rated 5.0 out of 5.0 by WarEagle93 Great Service.
We were in town for a wedding that was at 5:20 PM on the day we arrived at Almost Heaven Weddings & Events, which under NORMAL traffic times would have been just 20 - 30 minutes from our motel. Because Pigeon Forge on that day was closer to being almost the EXACT opposite of Almost Heaven (LOL) we were definitely pushed for time. We were actually able to check in an hour early and because of that we were able to take a back route to the wedding site and made it within 10 minutes of the ceremony start!!!! Thanks to Holiday Inn for allowing us the early check in. All this said, we definitely will return at a time when it is less crowded and actually go into Gatlinburg & check it out!!!
October 23, 2013
Rated 5.0 out of 5.0 by LaVolsFan Great staff!
I can't say enough good things about how well we were treated. Keep up the great work! Thanks!!
October 22, 2013
Rated 5.0 out of 5.0 by Drumwad Great place
I have stayed here four times. Very comfy. Friendly staff. Quiet. Excellent mantaince person. Fixed the air conditioner quickly. I definitely recommend.
October 22, 2013
Rated 4.0 out of 5.0 by DeeBee32 Fall Getaway
We've stayed here before. As usual, the rooms are cleanand the housekeeping staff is great. The desk staff was very busy at check-in and could have been more pleasant to the guests, but no worries.
October 22, 2013
Rated 2.0 out of 5.0 by Thouston86 Beautiful Hotel - On the outside...
This hotel is beautiful on the outside and the lobby, restaurant and pool areas are great. However, In most of the hotels that I have stayed at I have been able to check in a little early as an rewards club member but not here, we were told to call back at 4:00 pm to see of our room would be ready. And the rooms were a big disappointment too. We were traveling with our 13 yr old son so we stayed in one of the 2-room family suites. The layout of the rooms were fantastic with lots of floor space but the decor looked like it was left over from the 70's complete with green chairs. The bath room door was falling apart and looked as though it had been patched more than once; and the bath room floor was sticky. There were a few hairs left on the tub too (gross). Needless to say my wife had to do some cleaning before we felt comfortable. Not quite how we wanted to spend our vacation.
October 20, 2013
Rated 3.0 out of 5.0 by Biztrav1 Not worth the $$$
The location was great and the lobby was beautiful; however the room was stuffy, dated and semi clean. The bathroom was also dated and in need of an overhaul. (The granite counter top was a nice touch, but that was the highlight). The bath tub was "spongy" and felt as though it was going to collapse under my feet when I was showering.
Initially the staff was not helpful when I called and asked for directions -- their tone was impatient and, after being placed on hold several times, I was finally able to speak with someone who could answer my questions regarding the hotel's location.
I've stayed at numerous Holiday Inn's and this was by far my least favorite experience. Unfortunately, I cannot say I would recommend this hotel to friends/family.
October 19, 2013
Rated 4.0 out of 5.0 by 48paul La friends lead us on tour of Pigeon Forge/Gatlingburg area
We had a good stay in the hotel. My companion was able to continue her exercise program during our stay. We choose to use the do not disturb sign so that housekeeping doesn't have to clean until we check out. Re using towels isn't a problem as you provide several sets in the room as it is. Easy in/out location allowed us to get around town and see the local attractions. We are already planning a return trip to the area in the near future.
Teased the waitress throughout breakfast on our last day and she "retaliated" by presenting me with a happy face balloon- great sense of humor.
October 19, 2013
Rated 4.0 out of 5.0 by CrystalF1218 Clean and comfortable
The room was very clean and we all slept great the whole time. The lobby was beautiful! Front desk staff was friendly upon check-in. The hotel sits off the road so we were not disturbed by the noise from the traffic. The only complaint we have is with the restaurant. My husband and son went down for breakfast the first morning we were there, they were seated right away and the hostess said she would be right back to take their order......35 minutes later she comes and says "oops I guess I forgot about you guys didn't I?". She places their order and then comes back with the check before they even get their food which was 25 minutes later. The staff was not apologetic for the mishap and seemed to think it was no big deal. My husband is a lot more patient than me because there is no way I would have stayed and had breakfast when there are plenty of other places within walking distance that I'm sure would love to have had our business. So with all of that said I think the restaurant could use some improvement.
October 18, 2013
Rated 5.0 out of 5.0 by momasu Great Service
I was very pleased with my stay. The staff was awesome and the food was exceptional. I will definitely be back.
October 16, 2013
Rated 5.0 out of 5.0 by Minkey Very Clean and Quiet
The room was very clean and the atmosphere is great. I love being away from the direct traffice, it is quiet. There is adequate parking. I would certainly recommend.
October 16, 2013
Rated 4.0 out of 5.0 by rmrpilotman Kinda worth the money
The hotel is in desperate need of modernization. The toilet and shower area was very small (sink and dressing room is separate. The room and lobby area are quite comfortable. The staff was great. Our reserved room was located down a hallway that was not pleasant as there were no windows, pictures, or décor.
October 16, 2013
Rated 5.0 out of 5.0 by lsisk comfortabel room and everything worked
This room was very comfortable and roomy and well laid out. The bathroom was clean and in good shape.
October 14, 2013
Rated 5.0 out of 5.0 by Joy47 Great Hotel
Very nice hotel with many wonderful amenities. Would love to stay again soon.
October 13, 2013
Rated 1.0 out of 5.0 by Tkidd Not a good experience
We booked and paid for our stay in advance. The beds were very uncomfortable. My back still hurts from my stay in this hotel. To complete the already bad experience, we came to our room (with numerous bags in tow after a shopping trip to Tanger) to find our room key cards had been deactivated. Again, with our numerous shopping bags we carried to the front desk to ask why our keys did not work. The staff did not even apologize nor did they have an reason why the key cards were deactivated. I am a gold member to another hotel chain and I have never had one issue with them. Unfortunately, this area did not have that particular chain. I am very regretful that we gave this hotel our business and I guarantee, it will not happen again.
October 8, 2013
Rated 4.0 out of 5.0 by judisbiz friendly staff
Have stayed at this property many times. Staff always friendly. Rooms seem to need updating. Restaurant not so good.
October 7, 2013
Rated 5.0 out of 5.0 by LuLu62 Great room and amenities
We recently stayed at Holiday Inn in Pigeon Forge and had a great room. It included a microwave, refrigerator, coffee maker and sofa in the room. We could not have asked for a nicer room and better place to stay for our 3 night stay. So many hotels you visit to not have a microwave and fridge and we found that to be very important to bring back "to go boxes" from nearby restaurants to enjoy the next day. We would definitely book a stay there again.
October 4, 2013
Rated 5.0 out of 5.0 by Rosie1980 Beautiful Pool Area
Nice comfortable, friendly hotel. I would stay here again. Had a beautiful pool.
October 3, 2013
Rated 1.0 out of 5.0 by Dixon Worst ever
I wish I had something good to share but this was the worst experience I have ever had. First we are put in a handicap room, then the air doesn't work, then after a hellish night we wait over 50 minutes for our two eggs and bacon to be served in the restaurant. Which we were the only people not eating the bar.
October 2, 2013
Rated 5.0 out of 5.0 by JennyG2 Better than expected
It was a pleasurable experience! I just wish we could have stayed longer :-)
October 1, 2013
Rated 3.0 out of 5.0 by CrazyinAlabama Great location
Located just far enough away from the busy parkway made it more quiet and private. Guest room needs work -- mattress in dire need of replacement, need to update bathroom and update the decor for heavens sake! Lobby is beautiful as well as ballroom. Nice indoor pool,
September 25, 2013
Rated 4.0 out of 5.0 by DianeG Clean & Comfortable
We had a one night stay. The room was very clean and comfortable. My only complaint about the room would be there was no vent fan in the bathroom, so very steamy during shower.
The front desk staff was very efficient and friendly.
We had breakfast in the restaurant and the food was very good, not over priced. The wait staff could have been a bit more attentive, after bringing our food we never saw the waitress until we were finished eating. My husband wanted to pay with cash and they didn't have change for a $20 in the cash register.
I would recommend this hotel.
September 24, 2013
Rated 1.0 out of 5.0 by tam64 Not so good
The hotel lobby looked great and we looked forward to our room, Once in our room we found it to be not as spacious as we thought, the beds were hard, and the bathroom not very clean.
September 22, 2013
Rated 1.0 out of 5.0 by tam64 MISLEADING
THE ROOMS LOOK GREAT ON THE WEBSITE, BUT OUR ROOM SMELLED OF CIGARETTE SMOKE, DIRTY CARPET, BATH TUB WAS SO DIRTY, WE HAD TO STAND ON A TOWEL TO SHOWER. THE BED WAS VERY HARD AND UNCOMFORTABLE. THE ROOM LOOKED LARGE ONLINE, BUT WAS VERY SMALL.
September 17, 2013
Rated 4.0 out of 5.0 by CocoJ Third Visit to Hotel
We attend the car show each year and always stay at this hotel. I was a little disappointed in housekeeping. AC did not keep up with needed cooling of room. Somone from maintenance did assist with getting the room more comfortable. He was most helpful. Room was clean except for bathroom and it was basically clean but some residue was on some of the fixtures. Shower walls was not cleaned very well. Needs an intense cleaning. Front desk check in was not the most pleasant I have encountered, she must have been having a bad day. Just not very friendly.
September 16, 2013
Rated 4.0 out of 5.0 by Fulk room
I found the staff very friendly and helpful. I truly enjoyed that we were asked by housekeeping if our needs were met and how they could be of assistance. Hwever, I spent 6 alone nights with my husband in separate beds. The beds are only full and he is a very tall guy and needed to spread out from corner to corner. That would be my only drawback from staying again.
September 12, 2013
Rated 4.0 out of 5.0 by Barbron89 Great Labor Day Stay
My sister-in-law and I where at the Holiday Inn on Labor Day weekend from Saturday until Monday morning. Very nice place to stay. We were kind of disappointed that it wasn't on the main highway going through Pigeon Forge where we could watch the people and traffic but we weren't at the hotel very long at a time anyways so wasn't a problem. We come to Pigeon Forge a lot just to get away for the weekend and the place we usually stay had no vacancy. I tried to find a place to stay by looking on the computer but everyone that had good reviews were full except for Holiday Inn and they had just a few left and had great reviews. We would certainly stay here again and tell others about it. Didn't have to have much dealings with the staff but what I did have was awesome. Next time we would ask for a floor on another level other than the ground floor. Hedge blocked our view but than there wasn't anything to see but the parking lot.
September 11, 2013