Rated 3.9 out of 5 by 661
Rated 3.0 out of 5.0 by Verified Reviewer Great location. Old Mattress. Dirty Hallways.
We have stayed at this location for several car shows for several years. This year the hallways were dirty, the carpet was buckled, the mirror frame in the bathroom had pulled apart and the mattress was worn out. This hotel was one of our favorites and someone is no longer keeping it clean and beautiful. The breakfast was still the same and very good. Staff was also still helpful and friendly. Please make this location clean and beautiful again! Best location in Pigeon Forge. Can walk to restaurants and shops.
April 26, 2016
Rated 5.0 out of 5.0 by Beardman Great Place
Really like location plenty of room to park to walk to dining areas does need to be remodeled still great stay large screen TV, plenty of towels wash cloths without asking would stay again.
April 25, 2016
Rated 3.0 out of 5.0 by Vol44 Needs Updating
I found the hotel staff very nice and attentive. The room was clean as it could be considering the age of the room. The room needed to be updated.
April 21, 2016
Rated 5.0 out of 5.0 by Verified Reviewer mattress
All was good except the mattress was so lumppie tossed
and turned half the night, a lot of nosie in the hallway
April 20, 2016
Rated 5.0 out of 5.0 by 001Deb Friendly Staff/comfortable stay
We enjoyed our stay. Pleasant staff, clean rooms, good food. They were responsive if we had a question or need. We would recommend this location and plan to come again next year.
April 18, 2016
Rated 3.0 out of 5.0 by DIXIE DOG TIME TO UP DATE
NICE LOCATION. LOBBY AND HALLS NICE, ROOM NEEDS MAJOR UP-DATES. MATRESS WAS WELL WORN AND NEEDS A REPLACEMENT. AIR COND NOISE EXCESSIVE.
BEDS WERE TWO DOUBLE AND NOT QUEEN AS REQUESTED.
WHEN MAKING RESERVATIONS WAS PUT ON HOLD AN DROPPED SEVERAL TIMES, TOOK 4 TRIES TO GET A RESERVATION. THEN RECEIVED A CALL TRYING TO TALK ME INTO A PROMO DEAL.
April 14, 2016
Rated 5.0 out of 5.0 by Steph1581 Friendly Staff
Easy check-in and check-out, convenient, staff was very nice and the room was clean. The bathroom was a little dark and you can't close curtains.
April 14, 2016
Rated 2.0 out of 5.0 by Skydriver Staff was rather rude and amenities non-functional
I have stayed at the Holiday Inn in Pigeon Forge last year around the same time of year and it was a much more pleasant experience that this stay. While I reserved a roll out bed last year and it was in the room upon arrival, this time the staff stated they did not have one available and were rather rude about trying to find one, with the only one left being broken. They then stated that my two kids, 15 year olds could sleep in the same bed? Not good for them. The hot tub was broken, games didn't work, the A/C heater was not working properly and the dining staff were slow to wait on guests and even went so far as to take my credit card so I could pay but did not return to the table with my check and card for 15 minutes stating she forgot. It was not the best experience this time. Holiday Inn may want to consider some changes. The only good thing was that it was close for walking places.
April 12, 2016