Rated 4.0 out of 5.0 by winston23 stay at hotel was very goo
my family and stayed, it was great rooms, very clean, quiet, we love it, the breakfast offered by the restaurant in hotel was good, but the it would have been nice if they had real egss versus powder.
April 15, 2013
Rated 2.0 out of 5.0 shouldn't be called a 3 star
our reservation request wasn't honored, so if you have special needs, call the front desk after booking and at least once or twice more before driving there so you aren't disappointed because they won't fix it once you are there. the pool was tiny and looked like the chemicals couldn't keep up with the amount of people packed into it. there were black mildew stains in the bathroom. the windows were completely covered with condensation ... we tried both warming and cooling the room to see if they would stay clear. they didn't. the condensation dripped off the ledge onto the carpet below. to their credit, the housekeeping staff did a good job with their daily cleaning.
conclusion... i won't reserve anything less than a 4 star in the future, and will avoid holiday inns.
April 12, 2013
Rated 4.0 out of 5.0 by Sarge16 Weekday trip
It was a weekday for my daughter and I. We had such a great time. Thanks and we will be back! :-)
April 10, 2013
Rated 5.0 out of 5.0 by Jonathan905 Great Property
The CSR's call you by name when you walk through the lobby. That means a lot to be known when you are on the property. I recommend this property when you are in the area. Also the rooms are wonderful.
April 5, 2013
Rated 5.0 out of 5.0 by bett beds need to be replaced
Everything was great except the beds. They seem very soft and broken down and a room with 2 double beds does not sleep more than 2 people. It was impossible for my husband and I to sleep in the double bed. What happened to rooms with a king or 2 queens? There is no way a couple and say 2 children could sleep in those rooms. The updates to the hotel were very good and the foyer coming into the hotel is beautiful and the front desk personnel were great!! Stanley was great!! I don't think we would ever stay there again because of the beds. We could not wait to get up and go home the next day. This is not being rude, just honest.
April 1, 2013
Rated 4.0 out of 5.0 by Debby4 Comfortable and clean
Room very comfortable and clean. Clean being the key word. So many of the hotels in Pigeon Forge are not clean.
March 31, 2013
Rated 5.0 out of 5.0 by ps55 25th Anniversary Experience
What a great place to have stayed during my vacation for my 25th Anniversary of being married to a wonderful man. Not only did we enjoy the area, was close to all attractions of Pigeon Forge and Gattlinberg, but the comfort and quiet of the Holday Inn. Myself and my husband both agree that if we vacation in Pigeon Forge, we will again stay at Holiday Inn.
Sincerely, Very Pleased Customers
March 25, 2013
Rated 5.0 out of 5.0 by rowdiescoach Quiet Night
Enjoyable night in a great property. Pigeon Forge is awesome to visit, and this property is a great place to rest at night. They really make priority members feel welcome upon arrival, and are very friendly. Thanks for a great stay on my way to Charlotte, NC.
March 22, 2013
Rated 2.0 out of 5.0 by Jane01 Front Desk service and Room
The room smelled like smoke. I know that the area had gone smoke free the first of the year but the smoke smell must have been in the carpet or in the curtians. The Desk staff states the rooms were remodeled but did not look like it. I stayed at the Holiday Inn Express in the same town and it was nicer and friendlier. At least they gave breakfast in the morning. The girl at the front desk was not very friendly.
March 21, 2013
Rated 4.0 out of 5.0 by chic comfortable bed
This was easy hotel to get to also in the price range we would spend for a night Recommend this hotel for anyone who needs a night to rest.
March 11, 2013
Rated 5.0 out of 5.0 by VolkswagenChick Wonderful Place to Stay**Will be returning very soon!!!
We always stay at the Holiday Inn Pigeon Forge because the people there are so nice and they make you feel welcome. The rooms are always very CLEAN!! I am very picky, so that means alot. The only thing is that the tub was a little out dated but nothing wrong with it. The pool is salt water pool. So it is much softer on the hair. :) Over all this is a nice hotel to stay at.
March 7, 2013
Rated 5.0 out of 5.0 by slee slee
Very satisfied with the room and hotel staff. Enjoyed my stay here.
March 4, 2013
Rated 5.0 out of 5.0 by Dmarie88 great service
My family enjoyed our stay. We were only there for 2 nights until our son got really sick and we had to cut our trip short. The staff was very understanding and helpful and even refunded the last night that we didn't get to stay.
February 28, 2013
Rated 5.0 out of 5.0 by Jme57 Friendly attentive staff, great stay
Enjoyed my visit here during an 'off' week for tourism. Staff offered same great service as though they were completely booked. Meals were fresh and served quickly. One small glitch with my room heater was attended to promptly. Looking forward to my next stay here!
January 30, 2013
Rated 4.0 out of 5.0 by BridgePlayer Slow restaurant seating one morning; food excellent
Enjoyed my stay very much, but Sat. morning had a long wait to get seated for the breakfast buffet. Food was good, however, and the buffet luncheon on Sun. was excellent. At times the conference room was too hot, then too cold, but such is life. Staff was very quick to refund $3 to me that vending machine did not dispense after I inserted a $5 bill. I got 3 quarters but not the $3 owed. I appreciated the prompt refund. Maid did not set outside the room service dirty dishes on my first morning. I had to call later to have them picked up. Nice facility, Thank you very much.
January 19, 2013
Rated 5.0 out of 5.0 by pookie12 pookie12
The staff was proficient and worked hard to ensure all guests were accomodated quickly and efficiently. That was a task, as many, many guests arrived at the same time.
January 18, 2013
Rated 2.0 out of 5.0 by mwbyrd22 overpriced
overpriced, no free breakfast, overpriced restuarant, limited times of service for resuarant and room service. pool was nice.
I will not use this hotel again. Or the chain if I can heip it.
January 10, 2013
Rated 3.0 out of 5.0 by Roadrunner1 Holiday Inn at Pigeon Forge
It was a real disappointment for a Holiday Inn. In fact we thought of leaving and going somewhere else to complete our stay in Pigeon Forge area.
January 4, 2013
Rated 3.0 out of 5.0 by Qwerty Great location - Smelly rooms
Location, staff, and amenities are great. room was smelly and video games are a rip-off.
December 29, 2012
Rated 4.0 out of 5.0 by ridgeviewerky Clean rooms, comfortable beds and great staff!
The Holiday Inn Pigeon Forge afforded us a very good location for both shopping and access to Gatlinburg. Our kids loved it. Would definitely reccomend to anyone. Great Value.....
December 27, 2012
Rated 5.0 out of 5.0 by Dhbjr Very nice facility
Enjoyed stay and accommodations along with friendly staff. Location is very central to Pigeon Forge.
December 14, 2012
Rated 5.0 out of 5.0 by nmitch Staff was wonderful
The entire staff made us all feel like we were staying in our own home. It was so nice to come back and relax by the fireplace and talk to everyone. We looked forward to having breakfast there, again because we felt special and like we were home with family. Food was good too. The night time staff at the desk,f was incredable., also the morning waitress who we got to know, was wonderful. We can't really say enough about everyone. We usually do not stay at a Holiday Innbecause of a bad experiance, but this was beyond being PERFECT IN EVERY WAY.
December 13, 2012
Rated 4.0 out of 5.0 by Bobo1 Great comfort but needs a little maintenance
Room was clean and bed was very comfortable. There was a little maintenance issue. The tub had a big repair spot on it and the bathroom door looked like the bottom was rotten.
December 11, 2012
Rated 4.0 out of 5.0 by jojo22 Great Service, Good Food, nice waterfall and pool
Beds were a little uncomfortable; but I'm use to tempurpedic mattress. Otherwise staff was very accommodating and friendly. Kids were able to eat free breakfast; but adults had to pay. Restaurant waitress/hostess very friendly. Pool was very nice and warm.
December 8, 2012
Rated 5.0 out of 5.0 by Denise0105 Excellent Service
The room was very clean and comfortable. Service was excellent. Everyone was very helpful in accomodating our needs. Would definitely stay here again.
December 7, 2012
Rated 5.0 out of 5.0 by SHANDA GREAT LOCATION AND WONDERFUL FAMILY SUITE
ME AND MY FAMILY STAYE IN FROM 11/23/12 UNTIL 11/28/12 AND I HAVE GOT TO SAY THAT MY STAY WAS WONDERFUL, WE HAD THE FAMILY SUITE AND IS WAS JUST WONDERFUL, ROOM WAS BIG, KING BED GREAT AND BREAKFAST EACH MORNING WAS WONDERFUL! I WOULD SAY THAT EACH TIME I GO TO THE MOUNTAINS THIS IS WERE ME AND MY FAMILY WILL BE STAYING AT! GREAT STAFF AND SERVICE ALL THE WAY AROUND!!
December 6, 2012
Rated 4.0 out of 5.0 by Kpiggy23 Staff and Rooms
The staff at the front desk and in the restaurant were wonderful and very knowledgable about the area. We were very disappointed in the size of the double rooms.... the beds were full beds rather than queesn which made it difficult for my husband and I to get a good nights sleep since he is 6'5..... the full was even a bit to small for our 2 5 year olds to share. Other than that we enjoyed our stay and the pool.
December 6, 2012
Rated 4.0 out of 5.0 by Vols Excellent service and lobby area, but
Room on the 5th floor really needed to be renovated. The bathroom was in poor condition (not dirty, just worn out).
December 3, 2012
Rated 4.0 out of 5.0 by BBQSmoker Good as always
This visit was like others to this facility. Clean rooms and effecient front desk. Room was ready and bag of "goodies" were ready when we arrived, since I am a priority club member. I do wish this place had a breakfast instead of an in house restaurant. Clean, no hassle stay, thats what I want.
December 1, 2012
Rated 5.0 out of 5.0 by Marie123 Great Facilities
Close to Dollywood and grandkids loved the pool and breakfast.
November 24, 2012