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Rated 4.0 out of 5 by 309 reviewers.
Rated 5.0 out of 5.0 by Comfortable bed and great service the bed was great and our services was outstanding October 16, 2014
Rated 5.0 out of 5.0 by Location to the LeCounte Center This hotel was recommended by the NQC and I was very pleased the location and the comfortable rooms and the friendly staff. . October 16, 2014
Rated 5.0 out of 5.0 by Great Experience This motel is excellent! We have stayed here several times and it is always clean. The staff is very helpful and it is far enough off the traffic area to be very comfortable. Highly recommend. October 16, 2014
Rated 5.0 out of 5.0 by great stay -excellent service we stayed one night for a cheer convention. the staff was excellent, taking the time to answer any questions that we had. very clean October 16, 2014
Rated 5.0 out of 5.0 by EXCELLENT PRESONAL ACCOMMODATIONS This specific hotel hosted our first reunion in this area and the event was an outstanding success. The staff was able to immediately address the smallest concerns such as parking, location of other businesses, locating some of our members, always hot and fresh coffee and the desk staff remembered first and last names with an excellent display of courtsey when addressing. October 16, 2014
Rated 1.0 out of 5.0 Overpriced and dirty My family and I went to Pigeon Forge for an impromptu vacay. I spent over an hour researching our options for hotels and settled on Holiday Inn because I assumed it was worth it to pay more, if it meant a clean and comfortable stay. Although the reviews led me to believe I had chosen wisely, I quickly found they weren't accurate. The manager that greeted us was far from friendly, but I figured that was due to how busy the area was. The lobby was gorgeous, but the rooms were not. Not only did our room smell like someone had been smoking, but the room was furnished with 2 Full size beds that were far from comfortable. To top it off, the air unit wasn't coming on, so with no way to open a window, the air was stale and stinky. Both my son and I started coughing that night due to the mold and mildew in the bathrooms. I got a total of 2-3 hours of sleep and wasn't in the mood to do much the next day due to the lack of sleep. Everything felt greasy and the bathroom had random hairs everywhere. When I complained the next morning, the staff's only response was to pay for our $9 breakfast. Overall, we were disappointed and quickly found a hotel a few blocks down, that was half the price and 3 times the comfort and cleanliness with a staff that seemed to welcome our business. Sorry Holiday Inn, you've lost my business and I travel a lot. October 11, 2014
Rated 2.0 out of 5.0 by AC Unit This hotel has a great location. The room was well kept, however the AC unit did not work, which made for a uncomfortable night of sleep. October 10, 2014
Rated 5.0 out of 5.0 by Clean, comfortable, and great location. The hotel is very clean, fresh, up to date, and comfortable. The grounds are well maintained and manicured. The staff is friendly, helpful and customer oriented. It's a place you want to return to. The location is especially convenient to surrounding attractions and restaurants. October 9, 2014
Rated 5.0 out of 5.0 by overnight comfort I spent the night of October 3, 2014 for a Rotary Youth Exchange meeting. Service, room, and food were all excellent. October 8, 2014
Rated 5.0 out of 5.0 by a very pleasent stay. My visit to Pigeon Forge was most enjoyable. I was impressed with the facility and with the wonderful staff I encountered. The food was great, the servers treated me like family. The room was fresh and clean (no air freshener needed). I locked myself out of my room once and the staff was very nice at getting me back in. I have stayed at other hotels in Pigeon Forge. They did not compare to this hotel. I hope to visit again some day. October 7, 2014
Rated 5.0 out of 5.0 by Well rested The kudos to everything about the Holiday Inn Pigeon Forge. Clean, great breakfast buffet, super nice staff, slept the best I have slept in a long time. Extremely clean inside and outside. October 2, 2014
Rated 4.0 out of 5.0 by Good location Staff was great. Rooms need to be updated. Location was good. September 30, 2014
Rated 2.0 out of 5.0 by So so visit Missed the breakfast that Holiday Inn Express always has. No outlet beside the bed to charge my phone. One of the mattresses was uncomfortable. Since there was a convention going on, the IHG platinum status meant zilch when requesting late checkout. Staff was courteous and the hotel was clean though. Location was great since it was on the Parkway. September 30, 2014
Rated 3.0 out of 5.0 by Beds The beds were the worst I have had in a long time. We are going back to this same Holiday Inn this month and I we get a room with better beds. September 30, 2014
Rated 3.0 out of 5.0 by Room was old... The room looked like it needed an update. The bathroom was too small. My wife and I could not both get ready at the same time. The hair dryer did not work, and the desk chair was broken. I told the front desk. They did replace te hair dryer, but not the desk chair. September 28, 2014
Rated 5.0 out of 5.0 by Perfect! We loved this hotel so much that we are coming back to stay here on our fall break this year in October! September 28, 2014
Rated 5.0 out of 5.0 by great place to stay everything was great love the hotel have stayed here many times. will be back September 25, 2014
Rated 5.0 out of 5.0 by stay at Pigeion Forge, TN Very happy with this hotel. Relaxing, comfortable bed, quiet rooms. Only problem the veneer on the bathroom door is peeling from the bottom. Bathroom was small, but clean. Loved the pool area and lobby. Free hot coffee in the morning also. Easy to get in and out of parking lot. The staff was friendly and helpful. They kept using southern nicknames, like sweetpea and darling! I loved it! September 23, 2014
Rated 5.0 out of 5.0 by Rod Run We were in Pigeon Forge for the Fall Rod Run. The hotel is great and we enjoyed our stay. September 18, 2014
Rated 5.0 out of 5.0 by Fall Rod Run We have stayed at the Holiday Inn the past 4 out of 5 stays in Pigeon Forge. The one time we stay elsewhere was nothing like being at Holiday Inn....Will never stay anywhere else in Pigeon Forge. September 18, 2014
Rated 5.0 out of 5.0 by Great visit We stay at this hotel every year for the Rod Run. We are always satisfied with the great service and cleanliness of our room. September 18, 2014
Rated 2.0 out of 5.0 Place needs upgrading Rooms need upgrading, Air conditioning insufficient, shower water pressure was poor beds were not comfortable as other Holiday Inns. Probably won't stay there when I return to Pigeon Forge. September 11, 2014
Rated 5.0 out of 5.0 by OUR FAVORITE! We had stayed here before and we really liked it. When we decided to return to Pigeon Forge we knew we wanted to stay at Holiday Inn again. It is very quiet and so clean! Their handicapped rooms are great for me and really fit my needs. We will most assuredly return again. September 10, 2014
Rated 5.0 out of 5.0 by Great Staff Dropped in with no reservation and staff was able to accomodate me for the night. Front Desk followed up after a couple of hours to make sure I was comfortable and inquire if I needed anything at all. Another reason I stay at HIExpress - GREAT STAFF!!! September 7, 2014
Rated 5.0 out of 5.0 by Very nice Hotel, good location We had specials needs and the staff were very good at being sure we were satisfied. Very friendly, nice dining area.t. September 6, 2014
Rated 5.0 out of 5.0 by Comfort Beds were very comfortable and spacious. Loved the stay September 6, 2014
Rated 5.0 out of 5.0 by Great place to stay Overall excellent. The best place I have stayed at in Pigeon Forge. September 6, 2014
Rated 4.0 out of 5.0 by Last minute trip We decided to get away as a last minute, spur of the moment trip. We stayed at Holiday Inn. The best things about our stay was the hotel staff and the pool. Very helpful and courteous staff. I am a Platinum Elite member and a Military service member and the staff made it a point to thank me and recognize that. September 6, 2014
Rated 5.0 out of 5.0 by Great Stay! Great location. Great Food. Very friendly service. September 4, 2014
Rated 4.0 out of 5.0 by Great Place to Stay I was greeted by a friendly staff, a comfortable room, and an excellent breakfast that is more than satisfying. I recommend this hotel for any traveler coming to the area. September 2, 2014
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