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Rated 4.0 out of 5 by 333 reviewers.
Rated 5.0 out of 5.0 by Weekend with the Lewis' My weekend got off to the most fabulous beginning at your hotel. From the minute we drove onto the property to the moment we drove away you made us feel special, that our comfort and satisfaction were all that mattrred. Well done!! November 11, 2014
Rated 4.0 out of 5.0 by A/C Clean your filters more often.A guest should never have to do it.. November 11, 2014
Rated 5.0 out of 5.0 by vacation stay Hotel was in a great location, plenty of parking. Rooms were clean and staff was friendly. Beds needed upgraded. Restaurant was good for breakfast. November 11, 2014
Rated 4.0 out of 5.0 by oldness of the hotel It was not up to the standards of Holiday Inn. The furniture was old and the overall appearance was not good. It was hard to catch the coffee in the lobby , time was too short. November 11, 2014
Rated 5.0 out of 5.0 by Clean and very fresh Enjoyed straying, even though it was only 12 hours, still very nice! November 10, 2014
Rated 1.0 out of 5.0 by Disappointed We chose to stay at Holiday Inn because we have never had to worry about the room being great, until now. The rooms at this location are in terrible need of remodeling. There is no ventilation in the bathrooms and they are in terrible shape. The wood on the doors is peeling off. The plaster on the ceiling in the bathroom was cracked and falling down. The bathtubs are old and need replaced. The wallpaper is old and coming unglued. The control button on the air conditioner was broken. Overall we were not happy with our stay, this hotel does not measure up to the Holiday Inn reputation. November 9, 2014
Rated 5.0 out of 5.0 by Hot water and warm bed Was looking for a getaway weekend to just relax and hike up to the top of LeConte. The hot tube's water was hot and with some epsom salt relaxing. I have issues sleeping, but slept through the night in the King size bed. The staff was friendly and the breakfast was good. November 6, 2014
Rated 4.0 out of 5.0 by LOCATION,LOCATION The lobby and hallways on each floor were great. The indoor pool area was really nice and had several video games. The breakfast buffet was really good except for the breakfast potatoes. If your going to offer an item that everyone will like, then leave out the red and green peppers and the onions. No need to be fancy with a regular breakfast buffet. The bathroom needed to be remodeled since the bathtub had several patches and had a general abused appearance. can't beat the location. November 6, 2014
Rated 5.0 out of 5.0 by very nice and quiet quiet and clean rooms and lobby staff very helpful November 5, 2014
Rated 4.0 out of 5.0 by 2 Tage Übernachtung Personal sehr hilfsbereit. Hotel in Toplage.dehr zu empphelen November 5, 2014
Rated 5.0 out of 5.0 by Relaxing and pleasant stay We appreciated the ease of our walk-in check in as our stay was a last minute travel decision. We very much enjoyed the comfortable conversation seating areas which were located throughout the hotel. As we were traveling with another couple this gave us a place to sit, relax, have a cup of coffee and chat after a long day of traveling. The beds were comfortable and the rooms were clean with the bathroom having any items we may have had need of. I especially enjoyed being able to have coffee in my room. It seemed that the hotel staff had tried to provide the things that made their guest stay comfort and enjoyable. Out check in and out was convenient and easy. Our breakfast in the restaurant was tasty and the service was very good. We didn't use the pool but observed many families with their children enjoying themselves in the hotels enclosed pool. November 4, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service I liked this Hotel and the location near the Smoky Mountains. This was our third visit to this Hotel and we hope to come back soon November 3, 2014
Rated 4.0 out of 5.0 by Great lobby with fireplace Loved being able to sit with friends by the fireplace and relax. Nice having a 24 hour fitness center which I used at 3am. Also enjoyed your morning breakfast selection in the dining room. Would definitely stay again and recommend to others. October 31, 2014
Rated 3.0 out of 5.0 by Not exactly what I wanted I am a Platium Elite and made reservations over a month in advance and asked for an upgrade to a King Deluxe room. I callled front desk at that time and was told that it would not be an issue. Upon arrival, I was told that the only rooms available for upgrade was on the 3rd and 4th floors. My wife has a mdeical condition that prevents us from staying at properties that can't provide rooms on the first or second floor. The bottom line is the person I dealt with when the reservation was made did not put the notes I asked for on my reservations. We stayed in a regular King room and it was alright but paint peeling off the ceiling in the bath was not very appealing. This is a OLD property that needs updating. Next time I will stay at a Holiday Inn Express. Very disappointed for my 60th Birthday weekend In Pigeon Forge. I did have the desk person say she was sorry that somone did not do their job. I do thank her for trying to work with me under such an underwhelming experience. October 30, 2014
Rated 5.0 out of 5.0 by Family orientated The Hotel was extremely clean. It was very busy that weekend but the staff kept everything tidy. The customer service agents were very welcoming and knowledgeable of their position and the surrounding area. October 30, 2014
Rated 5.0 out of 5.0 by Lack of electrical plugs Would be really nice to have bedside lamps with electrical plugs in the base since the only plug is behind the bed. In today's world, most people have cell phones that they prefer to have on the bedside table at night, not across the room charging. October 30, 2014
Rated 2.0 out of 5.0 by The beds were awfull This is the second time in the last two months we have stayed at this Holiday Inn and the beds are just awfull. The bath rooms need to be updated. October 26, 2014
Rated 5.0 out of 5.0 by wonderful stay employees are very nice and helpful, rooms are back away from the busy street...very easy to enter and exit October 24, 2014
Rated 4.0 out of 5.0 by very nice hotel and close to attractions in pigeon forge we were very pleased with the hotel and the convience to all the shows we were seeing in our stay at pigeon forge. very clean and comfortable room. October 24, 2014
Rated 5.0 out of 5.0 by meeting 2014 Enjoyed our stay while we were in TN. This is the first time we have stayed here at this location but we would come back again. October 23, 2014
Rated 2.0 out of 5.0 by Not what we expected. We booked a handicapped room, we got a regular room we could not get the wheelchair in. October 23, 2014
Rated 5.0 out of 5.0 by Room was just what we needed and staff was excellent! I stayed in a family suite with my four children and two parents during Fall Break. The room(s) were perfect for what we needed. One of my daughter's had a birthday while we were there, and the staff surprised her with balloons and a small gift. This was arranged prior to our arrival and the staff went out of their way to find out what my child's interests were and then bought her a few small things pertaining to this. October 22, 2014
Rated 5.0 out of 5.0 by Family Trip Great location. Beautiful lobby. Perfect for a family. Quiet and relaxing hotel. October 18, 2014
Rated 3.0 out of 5.0 by not to the level expected from Holiday Inn Express This facility is really in need of an update. Breakfast was not included. Bathroom door was splintered and shabby. Would not stay here again. October 18, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service the bed was great and our services was outstanding October 16, 2014
Rated 5.0 out of 5.0 by Location to the LeCounte Center This hotel was recommended by the NQC and I was very pleased the location and the comfortable rooms and the friendly staff. . October 16, 2014
Rated 5.0 out of 5.0 by Great Experience This motel is excellent! We have stayed here several times and it is always clean. The staff is very helpful and it is far enough off the traffic area to be very comfortable. Highly recommend. October 16, 2014
Rated 5.0 out of 5.0 by great stay -excellent service we stayed one night for a cheer convention. the staff was excellent, taking the time to answer any questions that we had. very clean October 16, 2014
Rated 5.0 out of 5.0 by EXCELLENT PRESONAL ACCOMMODATIONS This specific hotel hosted our first reunion in this area and the event was an outstanding success. The staff was able to immediately address the smallest concerns such as parking, location of other businesses, locating some of our members, always hot and fresh coffee and the desk staff remembered first and last names with an excellent display of courtsey when addressing. October 16, 2014
Rated 1.0 out of 5.0 Overpriced and dirty My family and I went to Pigeon Forge for an impromptu vacay. I spent over an hour researching our options for hotels and settled on Holiday Inn because I assumed it was worth it to pay more, if it meant a clean and comfortable stay. Although the reviews led me to believe I had chosen wisely, I quickly found they weren't accurate. The manager that greeted us was far from friendly, but I figured that was due to how busy the area was. The lobby was gorgeous, but the rooms were not. Not only did our room smell like someone had been smoking, but the room was furnished with 2 Full size beds that were far from comfortable. To top it off, the air unit wasn't coming on, so with no way to open a window, the air was stale and stinky. Both my son and I started coughing that night due to the mold and mildew in the bathrooms. I got a total of 2-3 hours of sleep and wasn't in the mood to do much the next day due to the lack of sleep. Everything felt greasy and the bathroom had random hairs everywhere. When I complained the next morning, the staff's only response was to pay for our $9 breakfast. Overall, we were disappointed and quickly found a hotel a few blocks down, that was half the price and 3 times the comfort and cleanliness with a staff that seemed to welcome our business. Sorry Holiday Inn, you've lost my business and I travel a lot. October 11, 2014
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