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  • 1 888 HOLIDAY
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Rated 4.0 out of 5 by 409 reviewers.
Rated 4.0 out of 5.0 by Nice place for the kids Took a short vacation to the area just to relax and let the kids enjoy spring break. The appearance in the lobby is great and the pool area was a vacation by itself for my kids. Having a mini game room was nice when the rain washed out one of our days. The room could've been bigger but we did have 2 adults and 3 young kids under age 10 in one room comfortably. The A/C unit did have a leak so about 3 square foot of carpet around the window was constantly wet. We didn't plan on being in the room much nor did I want to pack all of our things back up to switch rooms so I didn't even bother making a complaint. The breakfast and dinner was not the greatest. There were numerous seats available but we had to wait with 3 kids for 25 minutes basically so the waitresses could keep up. This was on the first morning so we learned our lesson and didn't go back. All in all I am glad we chose this hotel for our short vacation. Definitely recommended! HOWEVER, please IHG stop offering the bird seed as a complimentary snack. The stuff is awful April 24, 2015
Rated 4.0 out of 5.0 by Comfy Room Room was fine. Bathroom was shabby and in need of upgrades. April 23, 2015
Rated 4.0 out of 5.0 by Perfect location Our bed was very comfortable. Our room was straightened out pretty well everyday but our bathroom floor apparently was not wet mopped because it was sticky for the duration of our stay and probably partially my fault for not reporting it to housekeeping. Staff was very friendly. Morning breakfast buffet was very good. The restaurant closed too early for dinner. Only complaint is: I called for a wake up call for the morning that we were checking out and they failed to send it to me. I had, however, set my phone alarm as a backup. Thank God, otherwise we would have awakened late. April 21, 2015
Rated 3.0 out of 5.0 by LE Overall experience was great. Building and amenities need to be updated. This is the only Holiday Inn that I have stayed at that did not have comfortable beds and you could tell the age of the property by the interior. Doors were peeling and the tubs had build up dirt in them. Staff was very friendly and the restaurant was great, just needed more staff to help the dining area. I suggest napkins instead of cloth napkins after I saw a man blow his nose in one. I just wish it was updated like the rest of the hotels especially when you are paying that price. Everybody wants to sleep on a comfortable bed. April 14, 2015
Rated 5.0 out of 5.0 by Great place! From the moment i walked into the Pigeon Forge Holiday Inn I was impressed and taken care of! April 13, 2015
Rated 4.0 out of 5.0 by Quiet sleep back from the traffic I was really pleased with the quiet this location provided by sitting back off the main Parkway. It's location is very much in the active area of town but still remains relaxing. Interior common areas and pool were very nice. Staff were all polite and helpful. Our guest room looked a bit worn and dated. Hopefully some renovations are in the works to stay up with the times. April 9, 2015
Rated 5.0 out of 5.0 by Comfortable bed/clean hotel This hotel was very clean, staff friendly and helpful. The bed was comfortable which is very important to me. I would recommend this hotel to family and friends. April 9, 2015
Rated 1.0 out of 5.0 worst experience in a hotel. My bother-in-law booked my hotel with his points. When we first got there to check in there were two ladies at the desk and only one checking in people so there was a few people waiting in line. My first impression was great with the looks of the lobby. Our room was not ready which was fine. She said she would call us when it was ready, so we went to have lunch and then around town for a bit, after 3 hours still no call we went back and it was ready. When we got to bed that night, the bed was hard as a rock. It was so uncomfortable my husband and I got hardly in sleep. When we got up to leave a day later, we went out to our car that was parked in front of the door and it was broken into. As we were waiting on the police a few other people came over to tell us and wait on the police that there cars were broken into as well. And wouldn't you know, No Sercurity Camera's. Really!!! The total trip was a disaster we will never stay there again. April 7, 2015
  • 2015-04-27T10:10:27.421-05:00
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