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Rated 4.0 out of 5 by 463 reviewers.
Rated 2.0 out of 5.0 by Friendly Staff, Hotel not up to standards Room was warm and never would cool down even though air set to 60. The pool was dirty and I didn't feel comfortable letting my kids swim. June 30, 2015
Rated 3.0 out of 5.0 by Convienent but need new mattresses and upgrade wifi The main areas of the hotel is beautiful and has been updated but the mattresses and bathrooms need some love along with air conditioning unit. We were very close to all the Pigeon Forge fun and the restaurant in the hotel was delicious. Wifi needs upgrading, never could get the "free" Wifi in our room. Downstairs in lobby it worked great! June 29, 2015
Rated 2.0 out of 5.0 by Great Hotel with room for improvement Although located in a great location and the staff was excellent, the care of this hotel was disappointing. The tub needs repair, the carpet was dirty, the curtains were stained and the bathroom door had been damaged by an animal. My question is why am I paying for a room that needs repair? June 29, 2015
Rated 4.0 out of 5.0 by Lovely Holiday Inn / Housekeeping Issues This Holiday Inn is very inviting. Nice, well lit parking lot and clean lobby area. Staff very polite and helpful. Loved the cozy little seating areas through out. The restaurant looked good, but we did not eat on site. Complimentary coffee conveniently located was nice. However, I was very disappointed in housekeeping issues in our room. The carpet was stained, furniture very dusty, bathroom door and decorative wall paper peeling and the bathtub was not clean. (The bed was clean and comfortable with lots of pillows). We always look for a Holiday Inn when traveling because we can depend on the quality. This one is the exception. Not sure what is going on - but will not stay here again and would hesitate to recommend it to friends. June 28, 2015
Rated 5.0 out of 5.0 by Comfortable Stayed for a wedding. Everything was wonderful. Writing this is like and essay, it's too long of an explanation. June 25, 2015
Rated 3.0 out of 5.0 by Meh I would have to say with the other hotels around this area this wasn't anything exciting. Being a platinum member we thought we might get a decent room, but was just a standard two bed room that just felt a bit work down (peeling wall paper, etc..). The front lobby looks like it was redone, but not much seems to be updated throughout rest of hotel (peeling paint all over ceiling in pool area). Just not an exciting place to stay even with the indoor pool. June 24, 2015
Rated 5.0 out of 5.0 by Godd staff and a comforatble room. Good breakfast, clean comfortale room, Extremely competent staff. I rated the sleep as average, but that was because I'm a problem sleeper -- I can't usually sleep more than a few hours at a time; this is not the hotel's fault. The lighting in the room is bright enouugh for reading and working ---a major plus, since I've experienced a lot of hotels trying to save money by puttting no more than 60 watt bulbs or their equivalent in all the lamps. Overall, I was very impressed with this hotel. June 23, 2015
Rated 4.0 out of 5.0 by Great Place to stay The hotel staff was great and the room was wonderful. June 22, 2015
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