Rated 4.0 out of 5 by 157
Rated 5.0 out of 5.0 by lsisk comfortabel room and everything worked
This room was very comfortable and roomy and well laid out. The bathroom was clean and in good shape.
October 14, 2013
Rated 5.0 out of 5.0 by Joy47 Great Hotel
Very nice hotel with many wonderful amenities. Would love to stay again soon.
October 13, 2013
Rated 1.0 out of 5.0 by Tkidd Not a good experience
We booked and paid for our stay in advance. The beds were very uncomfortable. My back still hurts from my stay in this hotel. To complete the already bad experience, we came to our room (with numerous bags in tow after a shopping trip to Tanger) to find our room key cards had been deactivated. Again, with our numerous shopping bags we carried to the front desk to ask why our keys did not work. The staff did not even apologize nor did they have an reason why the key cards were deactivated. I am a gold member to another hotel chain and I have never had one issue with them. Unfortunately, this area did not have that particular chain. I am very regretful that we gave this hotel our business and I guarantee, it will not happen again.
October 8, 2013
Rated 4.0 out of 5.0 by judisbiz friendly staff
Have stayed at this property many times. Staff always friendly. Rooms seem to need updating. Restaurant not so good.
October 7, 2013
Rated 5.0 out of 5.0 by LuLu62 Great room and amenities
We recently stayed at Holiday Inn in Pigeon Forge and had a great room. It included a microwave, refrigerator, coffee maker and sofa in the room. We could not have asked for a nicer room and better place to stay for our 3 night stay. So many hotels you visit to not have a microwave and fridge and we found that to be very important to bring back "to go boxes" from nearby restaurants to enjoy the next day. We would definitely book a stay there again.
October 4, 2013
Rated 5.0 out of 5.0 by Rosie1980 Beautiful Pool Area
Nice comfortable, friendly hotel. I would stay here again. Had a beautiful pool.
October 3, 2013
Rated 1.0 out of 5.0 by Dixon Worst ever
I wish I had something good to share but this was the worst experience I have ever had. First we are put in a handicap room, then the air doesn't work, then after a hellish night we wait over 50 minutes for our two eggs and bacon to be served in the restaurant. Which we were the only people not eating the bar.
October 2, 2013
Rated 5.0 out of 5.0 by JennyG2 Better than expected
It was a pleasurable experience! I just wish we could have stayed longer :-)
October 1, 2013
Rated 3.0 out of 5.0 by CrazyinAlabama Great location
Located just far enough away from the busy parkway made it more quiet and private. Guest room needs work -- mattress in dire need of replacement, need to update bathroom and update the decor for heavens sake! Lobby is beautiful as well as ballroom. Nice indoor pool,
September 25, 2013
Rated 4.0 out of 5.0 by DianeG Clean & Comfortable
We had a one night stay. The room was very clean and comfortable. My only complaint about the room would be there was no vent fan in the bathroom, so very steamy during shower.
The front desk staff was very efficient and friendly.
We had breakfast in the restaurant and the food was very good, not over priced. The wait staff could have been a bit more attentive, after bringing our food we never saw the waitress until we were finished eating. My husband wanted to pay with cash and they didn't have change for a $20 in the cash register.
I would recommend this hotel.
September 24, 2013
Rated 1.0 out of 5.0 by tam64 Not so good
The hotel lobby looked great and we looked forward to our room, Once in our room we found it to be not as spacious as we thought, the beds were hard, and the bathroom not very clean.
September 22, 2013
Rated 1.0 out of 5.0 by tam64 MISLEADING
THE ROOMS LOOK GREAT ON THE WEBSITE, BUT OUR ROOM SMELLED OF CIGARETTE SMOKE, DIRTY CARPET, BATH TUB WAS SO DIRTY, WE HAD TO STAND ON A TOWEL TO SHOWER. THE BED WAS VERY HARD AND UNCOMFORTABLE. THE ROOM LOOKED LARGE ONLINE, BUT WAS VERY SMALL.
September 17, 2013
Rated 4.0 out of 5.0 by CocoJ Third Visit to Hotel
We attend the car show each year and always stay at this hotel. I was a little disappointed in housekeeping. AC did not keep up with needed cooling of room. Somone from maintenance did assist with getting the room more comfortable. He was most helpful. Room was clean except for bathroom and it was basically clean but some residue was on some of the fixtures. Shower walls was not cleaned very well. Needs an intense cleaning. Front desk check in was not the most pleasant I have encountered, she must have been having a bad day. Just not very friendly.
September 16, 2013
Rated 4.0 out of 5.0 by Fulk room
I found the staff very friendly and helpful. I truly enjoyed that we were asked by housekeeping if our needs were met and how they could be of assistance. Hwever, I spent 6 alone nights with my husband in separate beds. The beds are only full and he is a very tall guy and needed to spread out from corner to corner. That would be my only drawback from staying again.
September 12, 2013
Rated 4.0 out of 5.0 by Barbron89 Great Labor Day Stay
My sister-in-law and I where at the Holiday Inn on Labor Day weekend from Saturday until Monday morning. Very nice place to stay. We were kind of disappointed that it wasn't on the main highway going through Pigeon Forge where we could watch the people and traffic but we weren't at the hotel very long at a time anyways so wasn't a problem. We come to Pigeon Forge a lot just to get away for the weekend and the place we usually stay had no vacancy. I tried to find a place to stay by looking on the computer but everyone that had good reviews were full except for Holiday Inn and they had just a few left and had great reviews. We would certainly stay here again and tell others about it. Didn't have to have much dealings with the staff but what I did have was awesome. Next time we would ask for a floor on another level other than the ground floor. Hedge blocked our view but than there wasn't anything to see but the parking lot.
September 11, 2013
Rated 3.0 out of 5.0 by Chuck1lrrp No, I didn't like stay there and I'm not hard to please.
There's many other hotels nearby. I'll stay somewhere else next time.
September 11, 2013
Rated 5.0 out of 5.0 by Jeffnpatty13 Relaxing
This is a very nice and relaxing hotel.the staff is very friendly and courtiess. The facility was clean and the rooms were nice. Thank you
September 5, 2013
Rated 5.0 out of 5.0 by Sandra77Mtz Excellent
Excellent location. Very clean. Staff was friendly. Location is perfect. Walking distance from attractions but very private.
September 5, 2013
Rated 5.0 out of 5.0 by donna999 overall experience
I have stayed at this hotel many times and would always recommend it to my family and friends. The breakfast is great and the staff is always helpful. Our room was very.quiet even with a tddler next door.
September 5, 2013
Rated 3.0 out of 5.0 by rae620 Rude Check in clerk
Let me first say the hotel is beautiful, with clean rooms! Very convenient to everything on the parkway. This was the first time staying at this hotel and the clerk that check us in was very rude, it felt like she hated her job and really did not want to be there. Reservation was made online so I was unaware that my credit card was not charged until we got there. She explained this so I asked if I could just pay with cash. She said that was fine, I handed her the money and she through it back on the desk and said she needed my credit card first. I did not go off on her but my alerts were up. We asked her about restaurants in the area that was good because we wanted to try something different. She kept insisting on Cheddar's even though we told her we go there all the time and want to try something new. So we got no help on learning new restaurants from her. Unfortunately, we had the pleasure of speaking with her about the internet. She did not know how to work it. The internet service is very very slow my phone connected faster than their wired computers. I would not recommend hotel based on poor customer service, but would recommend for nice, clean rooms and convenience to everything.
September 4, 2013
Rated 5.0 out of 5.0 by Anna58 Great Hotel and Service
Excellent Service from the time you walk in , to the end of your stay!
September 4, 2013
Rated 5.0 out of 5.0 by Dgscott2652 Excellent
This is a great place to stay!! Close to everything, great rooms and courteous staff! We always stay here!
September 1, 2013
Rated 5.0 out of 5.0 by Rtuckerl Great service
The room was a little warm but when advised staff repaired airconditioner and provided fan. The restaurant was excellent and the service was excellent. The motel was clean and the room was good the staff at the desk was very friendly and helpful the place comfortable and very relaxing. Very private and quite. We have stayed at this motel 3 times and God willing we will stay again next year . Parking great able to reach all places suitable.I rate this motel excellent I stay in 4 holiday inn express and this is one the best
August 29, 2013
Rated 5.0 out of 5.0 by highwayinkers1 highwayinkers1
wow is all I can say it's amazing. Everything was so big and really nice the staff is above nice. They all are so pleasant. The rooms was so clean, Breakfast is was great too and more than a muffin. They are also very close to everything. thanks for a great time
August 26, 2013
Rated 3.0 out of 5.0 by toms184 Needs an Update
The location is good, the room was clean, but the decor is outdated. It will need an update to compete in that area.
August 26, 2013
Rated 5.0 out of 5.0 by Btfleyes Beautiful Room and attentive staff
We arrived at our room and it was beautiful. We needed a handicap accessible shower for my husband. The room was clean, spacious with a roll in shower. When I called the front desk to get a shower chair the had one to our room within 15 minutes. I asked for an extra blanket and that was delivered promptly. This hotel was close to everything we wanted to do or see. I would absolutely stay here again. The pool is beautiful and handicap accessible i recommend this hotel to anyone needing handicap accommedations
August 21, 2013
Rated 5.0 out of 5.0 by EricaB26 Family get away
My family and I really enjoyed our stay at the Holiday Inn Pigeon Forge. Initially when trying to book my reservations I had a few complications.Dorinda the Guest Service Agent she was a little non chalant and continuosly transferred me to voicemauls instead of assisting me with what I needed. I don't know if she was having a bad day or not. After asking for the Front Office Manager I was assisted with my reservatons. I initially was a little skeptical about staying at the H I Pigeon Forge after my encounter with the GSA. The property is beautiful and in a nice place. You can walk to alot of the places in town. The pool and fitness center don't close until midnight so that is a plus. At check- out I did encounter Dorinda again and she was polite. ALL IN ALL I would recommend this property.
August 20, 2013
Rated 3.0 out of 5.0 by Marcelo1 housekeeping
The room was not clean because I stayed in the room pass 4pm
But overall it was.a good stay.
August 19, 2013
Rated 4.0 out of 5.0 by RickAG Pillows
The only complaint I have is the pillows! They are just not good for the cabeza! Either too thick or too soft.
August 19, 2013
Rated 3.0 out of 5.0 by billyB22 Clean hotel but poor resturant
Our overall experience was ok. It was easy to find, clean and a very nice looking hotel. The rooms are kind of small and basic for the price. We would have liked to book a Suite but they seemed unavailable online but seemed empy when we were there. This hotel seemed more like a hotel that should be for business travelers rather than vacationers. The resturant was poor. Ordered an appetizer and you could clearly tell it was straight out of a freezer. Salads were not fresh. requested no onions. They just took a salad from cooler display and removed the onions. Could still taste the strong onions. Horrible vegetable soup that contained Cauliflower? Weird. Poor wait service as well. watress seemed more interested in cleaning up before closing than to serve us. Expected better from a hotel in such a tourist heavy area.
August 19, 2013