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Rated 4.0 out of 5 by 545 reviewers.
Rated 5.0 out of 5.0 by Clean, comfortable, and the entire Staff was fabulous Returning for our second fall break vacation, my young grandson and I were welcomed with such sincere concern, making sure every aspect of our stay was perfect.. Personal attention to details made us feel like special guests. The hotel's outside appearance was excellent, rooms very nicely apportioned, clean and comfy. We enjoyed a hot breakfast every morning. The location is great too, set back off the main road just enough to lessen the noise, convenient to all attractions with a trolley stop right out front. Nice pool and hot tub area open til midnight. I couldnt ask for a nicer,friendlier place to stay. I highly recommend this hotel and, again applaud the entire staff for going the extra mile to make it great. Thank you all October 9, 2015
Rated 3.0 out of 5.0 by Quiet, convenient Happy with front desk staff. Quiet room, nice location that is central to everything in Pigeon Forge. Only real complaint was poor housekeeping. Floors in room and bathroom were never vacuumed and we had to hunt down maid to ask for toilet paper--even after she had recently been in room "cleaning" and could see we had none left. Would still use again though. October 7, 2015
Rated 3.0 out of 5.0 by Good Location But needs remodel The hotel is in a good location but the hotel is in bad need of a remodel. The tub faucet dripped all night but we ran the fan on the A.C. and were not bothered by the drip. The tub needs replacement and the room carpet needs replacement. The staff is friendly and helpful. October 5, 2015
Rated 5.0 out of 5.0 by J King Our stay at the Holiday Inn in Pigeon Forge was very good. I would recommend this hotel to anyone. I will stay there again when n the area. October 5, 2015
Rated 4.0 out of 5.0 by Updated rooms and cleaning I love to stay at this hotel. I would like to suggest that Holiday Inn needs to update their furniture, the chairs and curtains and carpets need to be refurbished. They were faded from the sun and looked drab looking. Spruce it up a little. The carpet, especially in the hallways were stained and nasty looking. The carpet needed to be cleaned in rooms and in hallways to give a better feeling of staying in a first class hotel with clean surroundings. October 4, 2015
Rated 5.0 out of 5.0 by Great service and staff The staff at this hotel were very attentive to our needs and our room was comfortable. The staff in the hotel restaurant were excellent and the food was a very good value for the money. October 1, 2015
Rated 5.0 out of 5.0 by Nice Hotel Rooms were clean, staff was very attentive. We arrive late at night and the staff helped us get checked in quickly. The room was clean with fresh towels provided daily. October 1, 2015
Rated 4.0 out of 5.0 by Convenient location Only a couple of miles from Dollywood and Splash Mountain. Plenty of and a variety of restaurants within walking distance. September 30, 2015
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