Rated 4.0 out of 5 by 148
Rated 5.0 out of 5.0 by pinetar10 Great Hotel
Loved this hotel. Very nice lobby as you walk in, the pool looks great and has a waterfall. Room was big and had an awesome jacuzzi tub. Great place to stay in Pigeon Forge
July 18, 2013
Rated 5.0 out of 5.0 by Sorrowsfam Great Place to Stay!!
We really enjoyed our stay at the Holiday Inn. Room was always clean, cool and relaxing.Our 13 year old LOVED the indoor pool!! When we go back we will be sure to stay here again!!
July 10, 2013
Rated 3.0 out of 5.0 by KAP1 Just OK
The lobby and pool presentation is very nice but that ends at the room where the doors, door jams, and hardware are all very worn. The beds were uncomfortable, the refrigerator made noise, and the bathtubs looked warn. We did appreciate the TV channel selection and the free WiFi -- even though you get kicked off very quickly after inactivity.
July 9, 2013
Rated 5.0 out of 5.0 by SkyBaby Best part of our trip to Pigeon Forge!
To begin with, when we booked the reservation we badly needed two rooms as we are a family of six, and the wonderful Assistant Manager (her name escapes me right now) was kind enough to make sure we received adjoining rooms as well as approved a second points stay reservation.
We were plagued by bad luck the entire trip, because of bad weather and half formed plans we ended up in a monsoon at Dollywood with four kids ranging in age from 2-12. When we returned soaking wet Lowell was the picture of customer service and listen to my half mad ravings about how horrible the trip turned out. He was very kind and compassionate about the matter and I thank him for his poise and hospitality. The hotel pool was a god-sent, there is a really neat waterfall and the kids loved that it was heated after being out in the cold and wet for what seemed like hours. I commend all of the employees at this hotel, we were always greeted by a smile and Cindy was the picture of kindness and professionalism whenever we chanced to meet. Breakfast in the morning was great, we had good healthy choices along with the usual bacon, eggs and sausage, our server was very kind and attentive making sure all 6 cups stayed full (something I have a hard time doing at home!)
I definitely recommend this hotel to anyone visiting the area, just one word of advice - Dollywood will only grant you a refund if you purchase the tickets directly from them.
July 8, 2013
Rated 1.0 out of 5.0 by Beachbum12 Not worth the money!
We travel a lot through out the year and this Hotel was not worth the money. Staff was great but Hotel is extremely out dated. I would not stay here again.
July 7, 2013
Rated 5.0 out of 5.0 by JerryC61 Clean and close to most everything
Stayed 3 nights.
Found the staff professional and willing to help; service was great, too. Our room was clean and the beds comfortable, though the facility itself is somewhat dated.
The bathroom was a bit small, but adequate and clean.
My boys loved the indoor pool and there was a spa nearby as well.
Close to most everything in Pigeon Forge and not too far from Gatlinburg and the mountains.
Overall, a satisfying experience.
July 7, 2013
Rated 5.0 out of 5.0 by JBarkley6 Will be staying again!
Greatly enjoyed everything about our stay! Room was kept well. All staff was great! Very friendly. Love that everything was kept after and clean. Our teens enjoyed the pool and we enjoyed hot tub! Very surprised by no noise issues considering location! Which the location is fantastic!!!!!
July 2, 2013
Rated 4.0 out of 5.0 by Dowden1 Out and About
Our room was clean and comfortable. My grandson enjoyed the swimming pool and we didn't have to spend a lot of money on gasoline as most of the tourist attractions we planned on visiting were only a mile or less away. There was also plenty of parking space.
July 2, 2013
Rated 5.0 out of 5.0 by WNA13 Great room, great location
Spent the weekend at Dollywood and relaxed at Holiday Inn. Great breakfast, pool was great for the kids, and room was awesome. The staff was extremely friendly and helpful. Highly recommend staying here.
July 1, 2013
Rated 4.0 out of 5.0 by biketrip2013 Nice place to stay
The room was clean and comfortable. I would stay here again.
June 30, 2013
Rated 5.0 out of 5.0 by west1966 GREAT LOCATION
This was second time staying at your hotel, everything was neat and clean . Easy to get on and off the busy street to all the attractions. Entrance to hotel is off main street a little with beautiful landscaping leading up to hotel. Lobby looks and feels like a grand hotel.
June 28, 2013
Rated 5.0 out of 5.0 by Hawkeye1000 Great Location
Excellent place to stay in the area.Close to everything
June 26, 2013
Rated 5.0 out of 5.0 by RLM47 comfortable bed, great service, employees that care
We stay annually the first week of June at this Holiday Inn to attend an event. The hotel staff works with us and provides everything we need and then some. The rooms are updated, the beds are comfortable, the a/c works perfectly. All is good. Candice is a super employee, as they all are, but she is so cool to work with. "You need that when, it will be there". And it is. That's why we keep coming back to this hotel. Also the location on the strip is perfect. Close to everything. I recommend this Holiday Inn hotel. RLM47
June 24, 2013
Rated 5.0 out of 5.0 by DeeDee21 Great Stay
Hotel is great, staff is friendly. Wonderful place to stay.
June 14, 2013
Rated 5.0 out of 5.0 by Giffy40 Very Pleasant Suprise!!
Our 3/night stay was an excellent experience. The room while not brand new, was clean, quiet and comfortable. We were really alarmed before we arrived because of all the terrible reviews we read on TripAdviser while driving to Pigeon Forge. (Almost cancelled our reservation) The staff was pleasant, helpful and responsive to our requests. The hostess of the restaurant was helpful as well. Provided directions and info on "what to see and do in Pigeon Forge and Gatlinberg",
Restaurant breakfast food was fresh, hot and reasonably priced. Service was pleasant and efficient.
Public rest rooms on the main floor were immaculate.
Our recommendation don't listen to TripAdvisor - give this Holiday Inn a try.
June 11, 2013
Rated 4.0 out of 5.0 by dd74 beautifully decorated lobby and nice room
the grounds, lobby, pool area and restaurant are very nicely decorated as was the room. bed was comfortable and the flat screen tv was appreciated.
my only complaints are that the room was at the far end of the building making for a long walk from the elevator (we were on the 5th floor, no elevator at that end, only stairs) and the lady at the desk seemed somewhat indifferent and never mentioned any amenities, although the lady greeting at the restaurant was very nice and friendly.
June 11, 2013
Rated 5.0 out of 5.0 by mofo pigeon forge holiday inn tn
great experience nice clean hotel, poolwas clean and heated and hot tub also.rooms great and customer service excellent
June 10, 2013
Rated 1.0 out of 5.0 by Biggen OLD
I cant believe I used my points at this hotel, I stay in Holiday Inns all over the US and this place cant be compared to the nice hotels I generally stay at. The ice machines didnt work, the beds were old and very uncomfortable and the the bathrooms were outdated and the cleanliness ??? Wow!!! I cant believe I spent my points at this location !!!
June 9, 2013
Rated 5.0 out of 5.0 by BEM428 beautiful hotel, great pool
STAFF WAS VERY ACCOMODATING EVERYTHING WAS CLEAN AND WELL MAINTAINED, WOULD DEFINITELY STAY THERE AGAIN.
May 31, 2013
Rated 3.0 out of 5.0 by YouOnlyGetMeOnce Too expensive for a mushy bed
The off season rate was far too high for a bed that felt old and mushy. When I told the desk clerk the next morning, she nodded as if to say "I know" but offered nothing. I would have thought that she would have said "let me get a manager..."
May 21, 2013
Rated 5.0 out of 5.0 by whizkid1 Home away from home
This is our home away from home when we come to Pigeon Forge. My wife and I spent our honeymoon here 15 yrs. ago and we stay here every time we visit. The restaurant inside is very nice and we love the breakfast buffet. There are 6 in my family and the price fits my budget. The indoor pool is very nice and my kids love the waterfall. The front desk personal and housekeeping staff is very nice and friendly .They are always quick to get anything that we may need. We also like that there is now a brand new Cheddars in front of the Inn, so if we want we can walk to a place for lunch or dinner. This is our home away from home!!!
May 17, 2013
Rated 4.0 out of 5.0 by Nooker Vacation trip
First impression of the Hotel lobby and service desk was impressive. The people at the desk were more than helpful. A beautiful setting for rest and relaxation.
The restuarant had erratic hours and was not up to Holiday Inn's standards. It would be better not to have a restuarant if the hours were not convenient and consistant.
Our room was kept neat and clean but our bathroom was a disaster. The veneer was peeling of the bathroom door and there was paint on the door. The bathtub and surround had been painted in places as to cover up some earlier mishap. The bathroom was disgusting and no longer makes me want to be a preferred customer of Holiday Inn. Next time I will check into other motels for price and better quality.
May 12, 2013
Rated 3.0 out of 5.0 by bluetennis Great Location and food/not so great room
I would like to start by saying that I LOVE Holiday Inn. I always stay in Holiday Inns if possible because of their good quality and service. This stay was a let down compared to other stays. Our room was nice but the air did not work and it was 85 degrees in our room. When I reported it to the front desk, they said they would have someone look at it within the hour (as soon as that person arrived at work). We waited about 12 hours and had to call the front desk again before someone finally showed up to look at the air conditioner. I DO really appreciate the person I talked with on the phone when I called to report that it had not been fixed. This person sent someone right away and also worked hard to make sure that we had fans. This was above and beyond! Overall this experience was just okay :(
May 10, 2013
Rated 5.0 out of 5.0 You really should stay here
My wife and I were in Pigeon Forge on business and decided to stay at the Holiday Inn - this was our first stay there. The room was exceptionally comfortable, the staff was very friendly and helpful, and bottom line, we found no issue to complain about.
May 8, 2013
Rated 5.0 out of 5.0 by Sherry0926 Conference
Very convenient for conference and great stay. Rooms were good and hotel had everything I needed to make my stay wonderful.
May 8, 2013
Rated 3.0 out of 5.0 by Notdon Very friendly staff
This hotel is in need of updating if they are to retain a 3-star rating.
All staff members we came into contact with were great. Upon arrival you enter into a very nice lobby area which only gets your hopes up I'm affraid. When we got to our room the door was ajar.
When we entered the room the heat had been turned on and it was a warm day. It was stiffling hot and never did cool down completely till morning, but it got comfortable enough we didn't have to change rooms or even complain. The two beds were not big enough to sleep two but they were comfortable. The fitness room is just so they can say they have one. Two of three treadmills not working properly and they had three elipticals I did not try. I wouldn't tell anyone not to stay there but I think we'll try another hotel when we go back.
April 21, 2013
Rated 5.0 out of 5.0 by HappyinTN 40 Rooms and wonderful stay for all
A corporate event in town led me to book 40 rooms with this hotel and I can say it met and exceeded expectations. The rooms were well kept and available early for most my guest. Check in and out was a simple and I found the front desk staff to be very knowledgable. They were able to provide me with some back roads directions to avoid the traffic of the Parkway and allow for a quick commute to our event at the Titanic. We will definitely keep them in mind for future events.
April 19, 2013
Rated 4.0 out of 5.0 by Little28 Nice clean room, comfortable atmosphere
My wife and I stayed at the Pigeon Forge Holiday Inn for our 28th wedding Anniversary. We were very pleased, the room was nice and clean. We really enjoyed the Breakfast Buffet. We always stay at Holiday Inn's because of their good standards.
April 17, 2013
Rated 4.0 out of 5.0 by winston23 stay at hotel was very goo
my family and stayed, it was great rooms, very clean, quiet, we love it, the breakfast offered by the restaurant in hotel was good, but the it would have been nice if they had real egss versus powder.
April 15, 2013
Rated 2.0 out of 5.0 shouldn't be called a 3 star
our reservation request wasn't honored, so if you have special needs, call the front desk after booking and at least once or twice more before driving there so you aren't disappointed because they won't fix it once you are there. the pool was tiny and looked like the chemicals couldn't keep up with the amount of people packed into it. there were black mildew stains in the bathroom. the windows were completely covered with condensation ... we tried both warming and cooling the room to see if they would stay clear. they didn't. the condensation dripped off the ledge onto the carpet below. to their credit, the housekeeping staff did a good job with their daily cleaning.
conclusion... i won't reserve anything less than a 4 star in the future, and will avoid holiday inns.
April 12, 2013