Rated 4.0 out of 5 by 489
Rated 5.0 out of 5.0 by redwagen road trip
good location family friendly lots of amusement rides and close to dolly land and good value for the money!
August 1, 2015
Rated 4.0 out of 5.0 by Chester 48 Friendly staff and good service especially in the dining room.
We had a good time. My main complaint is that the matresses sagged. The beds were way too soft for my back.
July 31, 2015
Rated 1.0 out of 5.0 by TENNTIM The internet Pictures are very decieving
Not at all what we expected. The hotel is expensive , But if you got the 5 star hotel with the 5 Start price it would have been ok.
Very out dated and in need of remodeling bad, in a town that is very busy and up to date. To bad The only Holiday inn is not. it cost twice as much as most of the HIE and 3 times the points, I was upset to say the least. I was embarrassed that I took my wife and daughter there.
July 30, 2015
Rated 3.0 out of 5.0 by Debbie24201 Too hot!
The air conditioning was not sufficient for rooms facing the setting sun. My friends were on the opposite side of the building and their rooms were actually chilly. After spending the day in meetings and the evening outside in the heat I just wanted a shower and then relax in my room.. it was uncomfortably warm and did not improve until approximately 2am, then I was able to sleep. I did ask for a room change, and was offered an air conditioning checkup by maintenance, which did not improve the room temperature. I cancelled my last night there.
The staff was fantastic! Very friendly.
July 29, 2015
Rated 3.0 out of 5.0 by CindyH35 It was ok...
The exterior of the building, lobby and pool are nice. The guest room was ok, a little dated. The bathroom was the same. I had my kids with me so it would have been nice if there were a continental breakfast. On the website it says kids eat free with adult purchase but when I inquired about that at the restaurant I was told you have to ask about it when you book the rooms. That was not on the website and I did not book my rooms so was unaware of that condition. Staff were friendly enough.
July 29, 2015
Rated 5.0 out of 5.0 by rr-tytx Nice hotel in the middle of it all!
Nice, clean hotel with friendly staff. Right in middle of Pigeon Forge, so great for Dollywood visit, and only 15 minutes from Great Smoky Mountains National Park and Gatlinburg!
July 28, 2015
Rated 4.0 out of 5.0 by ksmomjen Close to destination
For the price of the room I fully expected to have a continental breakfast but there was none. this is the only downfall to the hotel. The rooms were clean, staff was friendly and it was a nice location.
July 27, 2015
Rated 3.0 out of 5.0 by Vac2015 Poor Service
Rooms were not cleaned daily and had to go ask for towels.
July 26, 2015