Rated 2.0 out of 5.0 by Alltraveller Issues
Property is getting old and in need of upgrading. Restaurant is understaffed in the AM. Waited close to 10 minutes to even be approached. Same for a number of other customers. Server brought me coffee and said it would be a while before she could take my order because of other customers and room service! Mentioned it to the front desk and was told they were aware that there were problems that day and the previous day! Stayed at this property several times over the past 5 years and it has always been a problem.
May 21, 2013
Rated 5.0 out of 5.0 by Ellsworth Great improvements
I've stayed here many times and this last visit was the best. The hotel has definitely cleaned up and the staff is very nice. My room was clean and had a new flat screen. Always a plus. I had some drinks at the bar along with a steak dinner and everything was great. I will be back again soon and look forward to the pool being open.
May 21, 2013
Rated 5.0 out of 5.0 by JoAnn04 Great Hotel & Staff
I highly recommend this hotel. The staff was very friendly and knowledgable about the surrounding area. My room was clean and the breakfast at the hotel was great. My service was great and the food was fast. I have no complaints about this hotel.
May 21, 2013
Rated 1.0 out of 5.0 by tach What a mess
started at check-in messed up reservations never got better. Had to stay in a handicap room. Manager tried to make it better but only gave us breakfast coupons for issues. Wait staff at breakfast was slow. nlikely I would stay here again. Unlikely I will ever see my points.
May 13, 2013
Rated 1.0 out of 5.0 by carol67 bed was comfortable but felt linens were not clean
We asked for coffee, towels and soap every day we were there. A staff member left note on table next to our bed stating "SOAP, COFFEE, TOWELS AND RAGS.At the bottom of note she drew a smiley face with the tongue sticking out. This was reported to front desk and a gentleman came up stating he was the manager, along with him was the housekeeping supervisor and the lady who had written the note. He stated his name was Raheem and would not give me his last name. He handled this situation in a very unprofessional manner. I suspect that he was not a supervisor. Check my record I've stayed at this same Holiday Inn many times and have always been pleased with all. But, I will never stay at this Holiday Inn again .I had planed to stay several days but, after this ordeal I didn't even feel safe and checked out early.
May 6, 2013
Rated 5.0 out of 5.0 by phone63 friendly staff and great room
My wife and I had a very good weekend stay, the front desk staff was very friendly especially Dave, the room was very nice and clean. The price was very reasonable compared to hotels in city, and the drive to downtown Pittsburgh was a easy 15 minutes even on a Monday morning.
May 4, 2013
Rated 3.0 out of 5.0 by Dpr6 Good value but fraying on the edges
The room's security latch was broken. The screws were out on the entire latch and detached from the wall. A staff member knocked (2 quick knocks without waiting for an answer) when I had to tell the to stop opening the door. She apologized thinking no one was in the room (either poor communication, couldn't have been bothered to check on the room's status), and I asked her to return tomorrow during the day. When I returned the next day after leaving the room, there was a new latch with the old latch on the floor. No one bothered to pick it up.
May 4, 2013
Rated 3.0 out of 5.0 by flyndt Food
I stayed two nights and each night ate the bar, in the lounge.
Both nights I ordered a different salad with different chicken, with "Dressing on the Side", both nights I got salad drenched with dressing and dressing on the side. I should have sent the salads back but ate what I could just to eat. It's hard enough eating healthy on the road and this experience made it more difficult. Both nights I made sure I had the bartenders attention and repeated "dressing on the side" and they just didn't listen.
I will think long and hard about eating at this hotel again.
May 1, 2013