Rated 1.0 out of 5.0 by tach What a mess
started at check-in messed up reservations never got better. Had to stay in a handicap room. Manager tried to make it better but only gave us breakfast coupons for issues. Wait staff at breakfast was slow. nlikely I would stay here again. Unlikely I will ever see my points.
May 13, 2013
Rated 1.0 out of 5.0 by carol67 bed was comfortable but felt linens were not clean
We asked for coffee, towels and soap every day we were there. A staff member left note on table next to our bed stating "SOAP, COFFEE, TOWELS AND RAGS.At the bottom of note she drew a smiley face with the tongue sticking out. This was reported to front desk and a gentleman came up stating he was the manager, along with him was the housekeeping supervisor and the lady who had written the note. He stated his name was Raheem and would not give me his last name. He handled this situation in a very unprofessional manner. I suspect that he was not a supervisor. Check my record I've stayed at this same Holiday Inn many times and have always been pleased with all. But, I will never stay at this Holiday Inn again .I had planed to stay several days but, after this ordeal I didn't even feel safe and checked out early.
May 6, 2013
Rated 5.0 out of 5.0 by phone63 friendly staff and great room
My wife and I had a very good weekend stay, the front desk staff was very friendly especially Dave, the room was very nice and clean. The price was very reasonable compared to hotels in city, and the drive to downtown Pittsburgh was a easy 15 minutes even on a Monday morning.
May 4, 2013
Rated 3.0 out of 5.0 by Dpr6 Good value but fraying on the edges
The room's security latch was broken. The screws were out on the entire latch and detached from the wall. A staff member knocked (2 quick knocks without waiting for an answer) when I had to tell the to stop opening the door. She apologized thinking no one was in the room (either poor communication, couldn't have been bothered to check on the room's status), and I asked her to return tomorrow during the day. When I returned the next day after leaving the room, there was a new latch with the old latch on the floor. No one bothered to pick it up.
May 4, 2013
Rated 3.0 out of 5.0 by flyndt Food
I stayed two nights and each night ate the bar, in the lounge.
Both nights I ordered a different salad with different chicken, with "Dressing on the Side", both nights I got salad drenched with dressing and dressing on the side. I should have sent the salads back but ate what I could just to eat. It's hard enough eating healthy on the road and this experience made it more difficult. Both nights I made sure I had the bartenders attention and repeated "dressing on the side" and they just didn't listen.
I will think long and hard about eating at this hotel again.
May 1, 2013
Rated 1.0 out of 5.0 by culpy Great location, check in was dificult
Location = Perfect
Check in= Difficult and I asled for my points balance and was never given it, and I satyed tere 3 weeks in a row? I still feel as if my points were not credited to my priority clun rewards inmy name? I was never told yes we are 100% sure they were?? I m still waiting???????? This is important to me. The HotelBar is VERY expenseive, My team stayd there 3 weeks in a row and we spent at the ver yleast $2500 @ teh Bar and were never offered an appetizer, free drink, snacks, etc, etc????? I would like for someone to inform me of my points balance as this is extremely important to m as a traveler and I ALWAYS do my best t book either a Hiliday Inn Express, or Holiday Inn. We also had as many as 15 rooms occupied the first eek of our stay April 8-12th, and was tol that the points would b credited to me, the 2nd week we had 6 rooms booked and 3rd week 7 rooms booked.
April 29, 2013
Rated 2.0 out of 5.0
by Ant1 I Don't Think So...
I went Pittsburgh April 11 - 14 to the Frozen Four Finals. I didn't want to rent a car because I thought it would be easier to take a taxi to Consol Energy Center and use the Holiday Inn shuttle to and from the airport. I called this hotel ahead of time and ask did they have an airport shuttle. The clerk said yes. When I arrived at the airport I call this hotel as ask where is the shuttle. They said we don’t have one. I took a taxi that cost $60. Then when I want to go to Consol Energy the clerk informed me that taxi don’t come to this hotel. On game day I waited and hour and half along with four other people for a taxi.
I ask the front desk why don’t you say that on your web site or explain that to your customers, that you don’t have shuttle service and that taxi don’t come to this hotel?
I don’t recommend this hotel. It’s isolated up on a hill. The restaurants in the area are all fast foods. The front desk is lazy and weren’t much help.
April 19, 2013
Rated 3.0 out of 5.0 by Rediculas Not a fun time
My wife and I stayed here for 1 Friday night. The smoke detector went off in the room next to ours 3 times. At 12:30AM we called the desk for the third time. They did get it to stop somehow. Also, my wife has allergies. The only soap in the bath room was an orange smelling soap and she can not use this. We asked the desk for soap with no smell. They informed us they had none. We went out to a local store on our own and bought soap. We will not stay here ever again.
April 11, 2013