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Rated 4.2 out of 5 by 231 reviewers.
Rated 5.0 out of 5.0 by Excellent Hotel on Long Island I cannot say enought about the hotel, it is very clean, the staff goes out of their way to serve you on whatever you may need. The location is great on Long Island, and not far from NYC. They just updated the rooms here and you will have a great stay at this hotel! Francisco, the front end Supervisor, makes sure you have anything and everything you need, "attention to detail" I recomend this hotel to all. A++ Platinum Member since 1989 October 15, 2014
Rated 2.0 out of 5.0 by Decent value, but the view is terrible This hotel is a good value for the area, but the windows in all of the rooms face into the hallway instead of outside kind of a like a motel and it's extremely disorienting and dark in the morning because if you leave the curtains open to try to get natural light, anyone walking past can see into your room. Overall, everything else is fine, but I'd only recommend this hotel if you don't mind being in the dark all hours of the day. October 14, 2014
Rated 5.0 out of 5.0 by Great restaurant, excellent location and fantastic service. This hotel was great! Easy access in and out. Nice people and excellent service. The food at the restaurant was just perfect. October 13, 2014
Rated 4.0 out of 5.0 by Platinum member Facility was clean and comfortable. Temp in room was hard to control; told at check-in that breakfast ended at 11:00 and upon arrival at 10:40 most items removed. Girl on duty said breakfast ended at 10:30. Mildly annoying. We did get sufficent to eat however and coffee was hot and plentiful. Was not acknowleded as a Platinum member and not offered an amenities package. One of two rooms requested however had been upgraded which was appreciated. Business center printer was out of paper. Overall a reasonable visit and would visit again and recommend to others. Great location. October 12, 2014
Rated 5.0 out of 5.0 by Recommend Newly remodeled rooms and common areas, staff was excellent, check in/check out was easy and fast. October 11, 2014
Rated 3.0 out of 5.0 by Limited Privacy and cramped room New York price without New York panache. Staff put a group of very loud partyers next to me, despite the fact that the hotel could not have been more than 40% full. Also, my room had a window direct to the hallway, so anyone passing by could look in unless the heavy drapes were completely closed. Room was very small and cramped. I am a platinum IHG rewards member and have come to expect much more from Holiday Inn over the years. October 10, 2014
Rated 2.0 out of 5.0 by Terribel experience. To begin with the front desk was not very informative when we registered. We reserved 3 rooms for a family wedding at Crest Hollow on Saturday 10/4. We were not told the elevator was out of service until we were near the elevator with all of our bags and the maid told us it was out of service ...yet when my daughter's family arrived shortly thereafter she was able to use it and was told it was never out of service. One elevator for this whole complex is ridiculous anyway. My husband had a recent back operation and here he was having to lug bags unnecessarily all around the floors. Next our key cards did not work on the outside doors so when we returned after midnight we had to walk around the whole complex to reenter the motel although we were told maintenance was working on fixing I earlier in the evening before we left. We were rudely awakened at 4:00Am by a drunk pounding on our door... lost!!! At 7:00 the fire alarm woke the whole complex up and a strobe light flashed in our eyes for over 15 minutes while the front desk did not answer their phone as to what the situation was. So after coming home in the middle of the night from the wedding we were not even able to sleep....what a miserable experience. Also you should look into providing some type of mirror in the bathroom so make-up can be applied. The one over the sink is too far away. I would never recommend this motel to anyone I care for as even the bride and groom were embarrassed as to how their guests were treated. October 9, 2014
Rated 4.0 out of 5.0 by Pleasant surprise very comfortable and clean non-smoking room. adequate exercise fitness facility. Helpful staff. October 9, 2014
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