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Rated 4.3 out of 5 by 312 reviewers.
Rated 4.0 out of 5.0 by Overall good experience Would have given them a 5 star rating but the TV was out a few days due to problems with the satellite TV. Was surprised to learn the hotel used a sattelitte service and be subjected to outages. Good restaurant and would recommend and stay again! February 23, 2015
Rated 5.0 out of 5.0 by Great Conference Facilities I conducted a technical engineering conference and used all conference rooms February 23, 2015
Rated 5.0 out of 5.0 by Great Stay Clean, and all you would expect of the chain. The staff goes the extra yard to turn over the room making sure everything is clean. February 22, 2015
Rated 5.0 out of 5.0 by Great hotel The staff here are always super friendly. It's conveniently located right off the LIE with easy access back on, or to the Northern too. Was able to check in early, which was great because I had a lot of work to do. Will definitely stay here again. February 22, 2015
Rated 5.0 out of 5.0 by clean room, nice lobby and bar area this was a very nice hotel, it was clean and neat, the staff was friendly, the hotel was sort of confusing finding our way around February 21, 2015
Rated 1.0 out of 5.0 by Poor Example for Customer Service I was in town for my grandmothers funeral and we arrived on Monday, Feb 9th. We literally dropped our bags off in the room and left to meet with family at St. Martin of Tours. We returned to the hotel an hour and half later to leave - grabbed our bags and headed to the front desk. Our decision was based on the impending weather alert - terrible ice and snow - major weather hazard Monday-Tuesday. My family was canceling the service and looking to reschedule the following week. Upon leaving I conveyed to the hotel front desk girl my situation and asked if I could cancel the reservation due to the circumstance and the fact that we didn't even stay in the room - only our bags. She said no, that I would be charged. I stood there in disbelief. When stating again my circumstance she just smiled and said that there was nothing she could do - outrageous! In the end I was charged $69.00 for literally dropping my bags off. I had driven all the way up from Washington DC to attend a funeral that was eventually canceled. I can't believe Holiday Inn would charge me for leaving my bags in a room for an hour and a half. No compassion what so ever. Rather than seeing me as a loyal customer - I was simply viewed as nothing more than a reservation and revenue. I will never use Holiday Inn again and I will be reaching out to Family, friends, coworkers and clients through the various social media groups we are a part of to convey my terrible experience with your hotel. Further, as an executive who travels frequently, I will no longer stay at a holiday Inn and I have informed our internal travel agent to remove your hotel chain from our system. I'm very disappointed that the staff of the hotel did not have any compassion or sympathy for me during this difficult time and only added insult by charging me. You have lost my business. February 18, 2015
Rated 5.0 out of 5.0 by Upgraded to presidential suite! Huge room! But not sure if it was just because the bathroom was so cavernous or what, but the shower I found to be cold. This used to be my go-to hotel on Long Island, but having split with my girlfriend, it now has too many memories of nights spent there. The location is the best of any hotel, conveniently located right off the LIE. The staff is great there too always smiling and willing to help. Definitely recommend. February 14, 2015
Rated 5.0 out of 5.0 by Great hotel and staff The restaurant and bar staff are always pleasurable. The rooms are little outdated but overall this is a great hotel. Parking can be tough at times since this hotel has a function hall which fills up the parking lot quickly. February 14, 2015
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