Rated 2.0 out of 5.0 by PlainviewDevotee Disappointment
The internet was weak or intermittent the first two days and non-existent the last day. I needed my WiFi.
I missed MSNBC in the channel listing as it is one of my personal favorites.
The outdoor pool was cold and did not seem to have a heater. For the cost of the room, this was disappointing. There were towels available , but the pool was full of wads of newspaper and after I did a cleanup of the pool there were still much cleaning to do. It took a number of complaints to the head desk to improve the situation.
The room was quiet and comfortable, but I am not sure I will return the next time I am in the area.
June 8, 2013
Rated 4.0 out of 5.0 by DocKen Fadding, Fadding Fast
Good hotel and great price. Word waas it will be converted into another brand hotel, too bad Holiday Inn does a great job with the travellers.
June 7, 2013
Rated 2.0 out of 5.0 Less than enjoyable
It was fortunate that we had a cold spell for a few of the seven days we stayed at your hotel. The air conditioning was so LOUD that it was impossible to stay in the room with it on.
The water pipes were very LOUD. We quickly learned to move the water lever very slowly
o cut down on the banging pipes. However, since it wasn't just in our room, when other guests used their water we were treated to LOUD banging.
May 29, 2013
Rated 5.0 out of 5.0 by LadyH 1st time stay
We've rotated around and stayed in a variety of hotels in the area for a year now visiting my son, while he attended school on the island. This hotel is very comfortable, easily accessed from highway; was quiet and the staff are A+++ All staff!!
Great experience and we will return!
I do agree. The bed was a bit hard, but you get use to it! Rather it be hard than way too soft!
May 28, 2013
Rated 1.0 out of 5.0 by nexttime They need to fix many problems, and train the staff.
NOT VERY CUSTOMER FRIENDLY. Desk staff at check in, about 10pm was very friendly and that was about the best of it. Was pleased to note that my member status provided us with complimentary breakfast the next day, and a complementary drink- but only one. Room was spacious, clean and comfortable. The layout of the hotel is a bit odd, and having all the rooms leading onto an enclosed outside walkway; makes the hallways very noisy when others are in the hall. The problems were with breakfast. Compt’ed or not, NOT worth it. It was one hour before the breakfast time would end, and all the tables were dirty, waited for 5 to 8 minutes for a table even though no one else was waiting to be served. It took even longer once we sat down to get a cup of coffee, and then when we got to the food serving area, it was a mess. Food all over the counters, the floors, and nothing left in the chafing dishes, no batter left in the make your own waffle station and just disgusting. It was as the staff did not bother to check the areas once they opened for breakfast hours earlier, and did not even bother to restock food items. Took another few minutes to find staff to ask about breakfast, and they said “…that breakfast was over in an hour and they would check to see if there was more in the back”. They never came back to tell us if there was or not. This was not a good attitude, nor the proper response. Disgusted with the ordeal, went back up to the room. Noting that check out was in an hour, called the front desk to request a later checkout. The phone rang until a message machine answered with a reply that the mail box was full. I tried another 4 times with the same results. Then I tried calling the information number and the same thing happened. At 20 minutes to regular scheduled check out a loud knock at the door and before I could walk across the room, the door was keyed open. Good thing I always keep the door lock on. Staff wanted to know if I would be out. I explained through the door, still half dressed that the front desk phones were out, and I tried to see if I could get a later check out by about ½ hour. The staff replayed that they knew that for weeks the phone system was not working. WEEKS!!!. Ok another wrong response. When we finally left the room I went to the front desk to explain about breakfast, the non working phone system and the staff that prematurely tried to get into the room, and their response was………. ”yes, we know the phone system has not been working properly for a few weeks, we are shorthanded, and by the way, how was your stay?” At that, I just smiled and said good day. No, I will not go back to that property again.
May 28, 2013
Rated 5.0 out of 5.0 by MEDJan plat member
great location great staff 11111111111111111111111
May 25, 2013
Rated 5.0 out of 5.0 by Michelle101 A Great Stay
My husband, young daughter, and I had a great experience while staying. The room was very clean and the staff was friendly and answered all questions that we had. We were able to dine right at the hotel and the food and service was great. I highly recommend this place to anyone.
May 23, 2013
Rated 4.0 out of 5.0 by LRussoRN Frequent Visitor at a Holiday Inn, Plainview, NY
My recent stay at the Hotel was consistent with previous stays and why I keep coming back. The king non smoking room was clean and well appointed, I was able to have both a frig and micro. The lobby staff were polite, pleasant and tried to be accommodating. My dealings with Mr. Patel via email were equally pleasant. The mattress in the room was a bit too hard, but I still slept well.
As a Priority member, I do have some suggestions:
-Offer free coffee in the lobby 24/7
- Priority members should be offered the lowest room rate right up
front, especially seniors and Triple A members.
- During the course of the stay, offer one free breakfast as a thank
you for coming back.
-I honestly felt that the prices were high for my stay and may have
to shop around a bit more in the future as it was a bit of a hardship
at the prices I paid.
-Always make sure to ask and apply any points earned during the
May 19, 2013