Rated 4.1 out of 5 by 178
Rated 1.0 out of 5.0 smoke coming from ventilation
The overall service was totally horrible. Smoke from the ventilation and hot a/c made us sleep bad. Cleaning was not completed every time. I had to call the front desk for lack of supplies. When I called, the line always got cut off. Supplies often came late or no show. All the doors were shut in a way that I felt like an earthquake was going on. The hall way was noisy when people were walking by.
July 29, 2014
Rated 5.0 out of 5.0 by Brisbane Well run hotel with a convenient location
The hotel is right off the Long Island Expressway, exit 46 making it convenient to NYC and Eastern Long Island. The lobby is large and attractive and the hotel staff very accommodating. The room was clean and comfortable, but with a strange pole lamp which had three separate bulbs but only one switch to control one of the bulbs. The swimming area was clean and well maintained and attracted several guests. The dining room was inviting and the food was excellent. The waitstaff was courteous and responsive, especially Max and Miguel.
July 24, 2014
Rated 5.0 out of 5.0 by Ms Traveler Great staff
Excellent staff. Did not understand the numbering of the rooms - but got used to it.
July 23, 2014
Rated 5.0 out of 5.0 by mclaum Great Service, Great Room
Hotel has great staff and it looks fairly new, or recently renovated. Great atmosphere. Stayed in the Bridal suite with my wife. She loved it!
July 23, 2014
Rated 3.0 out of 5.0 by BostonGill Good for a quick night sleep
We were going to a party and were from out of town and needed a quick place to sleep. This hotel gave us that. The person at the front desk was unable to give us proper directions to our room, which was not a good way to start off our night. Then we were told there was only one elevator and it was super slow (and there are only 3 floors). All the windows in the rooms open on to the hall way, which made it tough to get natural light in the room.
Our room was clean and let us rest for the night... over all I would stay there again if I had to, but it would not be a place I would go on vacation
July 23, 2014
Rated 5.0 out of 5.0 by mjhjnj Clean and comfortable
Was only here one night but overall no complaints. Everything was clean. Bed was comfortable. Pool looked great, just no time to use it.
July 23, 2014
Rated 2.0 out of 5.0 by LateToTheWedding Nice hotel, but don't use recommended taxi company
I enjoyed my stay at this Holiday Inn but had a negative experience reserving a taxi through the front desk.
The hotel is structured like an enclosed motel, as in the hallways are along the outside of the building (but enclosed with windows), and the guest rooms are in the center of the building. That means your room's window opens to a hallway, not the outside. We kept our curtains closed for this reason. The rooms themselves are good quality, the usual nice/affordable room I'd expect from a Holiday Inn, though our room was somewhat smaller than I'm used to. We ate breakfast at the hotel restaurant and were happy with the quality and price.
Our negative experience was a rough one. We asked the front desk to recommend a taxi service, and the employee I spoke with was nice enough to arrange the taxi for me. I overheard him say "Make sure the guy is on time this time", which was somewhat concerning, though I appreciated this employee's honesty. When the taxi arrived, it was 20 minutes late, despite the dispatcher assuring us the taxi was "right outside". Other hotel employees were trying to tell us that the taxi company is usually on time, but one front desk employee seemed to be trying to avoid our questions about it. Finally the taxi arrived, but the driver took 25 minutes to drive us to a location 5 minutes away. We were unfamiliar with the area but took note of his route to find he was deliberately taking a longer way, even driving past our destination by several miles only to make a U-turn later on. I'd like to say that this 40 minute delay can be written off as "life happens", but it was especially unfortunate for us because it caused us to arrive late to the wedding we were attending.
The next day, we approached the front desk at check-out to speak with a manager about the taxi company. The front desk employee we spoke with was hesitant to get the manager, and then when we spoke with the manager we received the same story that "the taxi company is always on time" and that our experience was out of the ordinary. We found that hard to believe after the other front desk employee had very clearly indicated that the taxi company had been late on another occasion and warned them to be on time this time. The manager assured us he would call the taxi company and speak with the manager, and we sincerely hope that he followed through with that. We were guests from out of town and were hoping to rely on the hotel for a local recommendation, and the hotel definitely let us down in that respect.
Overall: the hotel is nice, but if you need a taxi, ask which taxi company they use so you know which one not to call.
July 22, 2014
Rated 5.0 out of 5.0 by susette great service, comfortable bed n great pillows
Plainview is the only place I stay when on LI.
When in NYC, I visit your Midtown location on w57th.
Which is were I will be on Thursday 7/23/2014.
Thanks n have enjoyable day
July 22, 2014