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Rated 4.1 out of 5 by 166 reviewers.
Rated 3.0 out of 5.0 by no room sevice for three days room was not serviced for three days despite my expressed requests February 9, 2014
Rated 5.0 out of 5.0 by Great Service The staff was extremely friendly and took care of all my needs. The hotel was clean. The rooms were update and comfortable. January 29, 2014
Rated 5.0 out of 5.0 by Good stay Everything went well during the stay. Only complaint is that they dould have done a better job cleaning parking lot after snow storm. January 27, 2014
Rated 4.0 out of 5.0 by Missing amenities My stay was excellent. I notice that when I stay at a Holiday Inn Express I get a breakfast and I pay a lot less money. What's up with that? January 24, 2014
Rated 5.0 out of 5.0 by Very enjoyable I had business in the Bronx and the hotel was easily accessible to the major bridges. The atmosphere of the hotel was comfortable, exciting and enjoyable. I have already spoke to my wife about choosing this hotel when we are staying in Manhattan. The quality and price is worth driving to Long Island for sleeping accommodations. January 22, 2014
Rated 5.0 out of 5.0 Great Service The hotel was centrally located and was very clean. January 22, 2014
Rated 5.0 out of 5.0 by Great stay!!! Me and my friends stayed for a couple of days recently and have all agreat and positive things to say about this hotel and it's staff. I would definitely return again and would definitely recommend to others. January 22, 2014
Rated 5.0 out of 5.0 by Convenient location, no outside windows, noisy heater Chose this hotel for the location for a one-night visit. Checkin was smooth and staff very friendly. When we got to the room, we noticed that the window faced the hallway...not great for privacy, and there were no windows facing outside. We could live with this for one night. For a longer stay, we would have requested a room change or moved to a different hotel. After going out for the evening and returning very late, we discovered the room was very cold, and turned up the thermostat. The heater did not seem to produce much heat, and the fan was really noisy. We finally turned it off at about 2 AM. Breakfast wait staff very friendly and attentive. January 15, 2014
Rated 5.0 out of 5.0 by Excellent stay and dinner We had dinner on our arrival at the Bistro. Both diners were excellent. My husband had the duck. He said- it was one of the best he had ever had. Max - who took care of us in the bistro was so friendly and attentive. He is an asset to this establishment. I would definitely - return there for dinner. It was delicious! All the staff were pleasant and helpful. January 14, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Would stay again. Clean, friendly and good location. January 10, 2014
Rated 5.0 out of 5.0 by comfortable stay The Hotel staff provided excellent service upon arrival and departure and was very helpful with all questions concerning sightseeing activities in the area January 8, 2014
Rated 4.0 out of 5.0 by Clean room and good service This is an old hotel that has been refurbished many times. The most recent refurbishment is very good. The bathroom has very small toilet seats and there is something strange about the sink in that the water shoots out with great force, so you must be careful. Since the building is an old design, the room have windows that open into the hall. Therefore you must keep your curtains closed all the time, as anyone walking by can look in. This makes the rooms very dark during the day. Overall, I have stayed here many times, and will continue to do so. January 6, 2014
Rated 2.0 out of 5.0 by Noisy neighbors Room layout not good since restroom at back of room rather than front. Hence more noise from hallway. Also very noisy neighbors turned in on final night. January 6, 2014
Rated 4.0 out of 5.0 by Happy Stay I always have great service staying in the holiday Inns. Your staff is friendly and acommodating. Your front lobby needs some new updated furnishings, but other than that, I was satisfied with my stay as usual, Thank you January 5, 2014
Rated 5.0 out of 5.0 by Nice room Pleasantly pleased with hotel. Rooms nicely done. Coffee good - in room. Like that there is a safe in room. Breakfast had nice selections. Very good location. Will definitely be coming back for stay due to business. December 31, 2013
Rated 5.0 out of 5.0 Can't go wrong! I stay here quite frequently and wanted to tell you how much I enjoy staying with you. Everybody, especially Brian, go out of their way to make my stays great and you don't find that much anymore. The rooms are clean and new, not to mention very comfortable. I enjoy eating at the bar, as I am by myself when traveling...they have an really good menu and I would eat here every week if I was a local. Thank you for making every stay a great one! December 31, 2013
Rated 1.0 out of 5.0 by Christmas Trip Great service, very clean. Room does not have windows?? Poor design. December 29, 2013
Rated 5.0 out of 5.0 by Nicest Holiday Inn in a while Most Holiday Inns are dated so I usually stay at Holiday Inn Express. This facility had been updated. The only negative was the hallways were frigid --- even out by the front desk. December 22, 2013
Rated 1.0 out of 5.0 by Hotel Management I had a problem with the room, the heat & tv did not work. I left the hotel manager a message to call, which he never did. I called again and the asst.. manager told me that next stay on Long Island I should look for another hotel to stay at next time I am on Long Island.!! He was very rude and blunt. Amazed at the lack of professionalize and poor Customer Service at this location. I was shocked, I will not be staying here again. I am a Priority Member also! December 9, 2013
Rated 4.0 out of 5.0 by Would definitely recommend this property! Everything was excellent except price of dining menu and quality of food. Christine, our bartender, was warm and welcoming,,,very entertaining! December 9, 2013
Rated 5.0 out of 5.0 by Like coming home I travel for work, this IHG property has just been COMPLETELY renovated and is gorgeous inside. The rooms and amenities are all new! These are probably the MOST comfortable rooms I stay in! I've returned monthly since finding this gem! One of the nicest features is the bar/restaurant.. I used to stay across the highway at another chain, one night that "other" chain may have screwed up my reservation and I ended up getting a room at this hotel.. I walked in and immediately could feel the warmth and friendship in the bar. I threw my bag in my room and returned to have a drink. I am sure glad I did, i was welcomed and felt that I had just sat down at my favorite local hangout!! if you stop here make sure to say HI to Christine!! Because of this hotel and Christine I am now a PLATINUM IHG member!!!! STAY HERE!!! December 5, 2013
Rated 5.0 out of 5.0 by Excellent I needed a last minute place to stay for one night on Long Island. I am a IHG Member so I booked at room at the Holiday Inn in Plainview. The staff was very nice and accommodating. Our room was great. The upgraded renovation make this feel like a very special hotel for a great value! November 27, 2013
Rated 3.0 out of 5.0 by Loud and noisy Hotel was old, furniture falling apart in room, looks like someone spilled water and it never got cleaned up. AC/Heat, poor to adjust and get comfortable old looking, Noise in Hallways all night long. Food limited and not good. Bar prices very unreasonable. $10.00 for a glass of wine, I could by a bottle for 12.00. No announcements at the bar that happy hour ended, until you get the bill. Breakfast not good. Service in the resturant poor. November 2, 2013
Rated 5.0 out of 5.0 by Outstanding Hotel Very nice stay as usual. Great location, very nice room. Breakfast buffet was excellent as were the staff in the restaurant The Holiday Inn has been a main stay of Plainview for as long as I can remember. I've seen the changes to the hotel as it has grown over the many years as it looked out over Plainview. The value the hotel offers for the price you pay is second to none ! seems to be the best kept secret on Long Island. I look forward too trips back to NY and staying when needed at the HOLIDAY INN of Plainview. Thank you staff for another great stay ! November 2, 2013
Rated 3.0 out of 5.0 by Nice with a view things that need attention Stayed here only for one night for a wedding close by. The hotel staff was nice, accommodating and helpful. My room was a non-smoking room but it smelled like people have been smoking in there for years. There was a sign in the bathroom that said it was a non smoking room but it's a movable sign so they probably put it in whatever room they felt like. When I turned on the heat, it just pumped out even more of the smell. Maybe they need to clean the heating vent, the smell was so strong that I turned the heat off and covered my clothes in the closet so they wouldn't pick up that stink. Other than that, the bed was clean and comfortable. Bathroom clean but there were ants in the corner.. I hate ants! The windows to the rooms seem backwards to me, looking out into the hall, the window is blacked out but when you look from the hallway in, you see the room and anything going on inside! Overall I recommend this hotel, just the few things irked me! October 30, 2013
Rated 1.0 out of 5.0 by Uncomfortable and overpriced I spent a lot of money to essentially stay in a glorified motel. The way that the "hotel" is designed (a building inside of a building) made it so there was no natural light coming into the room. Furthermore, the room was so stuffy due to no fresh air available to even enter the room. The room was extremely dusty, I am allergic to dust, and this caused discomfort during my stay. Also I kept finding long black hairs in the room, one on the bed, and one on the towels. The lighting provided for the room was terrible. It is also appalling that a continental breakfast was not included. I have never stayed at a Holiday Inn, or any Hotel of this nature, that did not provide a continental breakfast. The staff was no very friendly or helpful. This "hotel" was a terrible experience, completely uncomfortable, and overpriced for what was actually offered. October 30, 2013
Rated 5.0 out of 5.0 A good experience. Professional and corteous front desk attendants. Crazy, loud, funny and in total control bartender (Chrisitne). Friendly and efficient waitress at the restaurant (Maria). October 28, 2013
Rated 4.0 out of 5.0 by Room comfort When we arrived the outside temperature was in the 60's, but inside the air conditioning was blasting. As a result, our room was very cold and we could not get the heat to work. This made for a very uncomfortable night's sleep. October 24, 2013
Rated 4.0 out of 5.0 by Wedding I was very pleased with the service and the staff. Brian was very helpful with the room and whatever was needed. The room was ready and clean and quiet considering the proximity to the highway. The location was convenient. The van service for our event was a great plus. October 23, 2013
Rated 4.0 out of 5.0 by Poor restaurant The only complaint I have about my stay was the restaurant. I noticed a sign stating that the restaurant was independently owned and operated. The service was very poor and most of the waitstaff didn't understand English. The breakfast buffet was awful as well. I think Holiday Inn should look into this so that the hotel does not get a bad reputation. On the other hand the bar and staff was excellent. I would definitely stay here again and hope the restaurant would then be operated by a much better company. October 17, 2013
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