Rated 4.2 out of 5 by 231
Rated 4.0 out of 5.0 by Char Bar From Buffalo, NY to LIU
Clean, modern, good food, average staff service, fair price for downstate NY.
May 7, 2014
Rated 5.0 out of 5.0 by sjt8727 First Class Service
The staff at this IHG property was as accommodating as any I have ever stayed in. They went out of their way to ensure complete and total customer satisfaction. I find that by calling the front desk after booking that they always do there best to ensure any special requests are met.
May 6, 2014
Rated 3.0 out of 5.0 by steveandvalerie Front Desks needs Help.
Management needs more hands on at the Front Desk. Front desks should be professional and courteous.
May 3, 2014
Rated 2.0 out of 5.0 by BOB MD BAD HOUSE KEEPING
HOUSE KEEPING DID NOT REPLACE SOAP, SHAMPOO, WASH CLOTHES, ALL THE DAYS OF MY STAY. SHE ALSO DID NOT PICK UP ITEMS FROM THE FLOOR ON 3 OCCASIONS. NO EVIDENCE SHE CLEANED THE SINK TOP...ITEMS WERE NOT MOVED FROM WHERE I PLACED THEM.
BED SHEETS WERE STAINED WITH BLOOD FROM A WOUND I SUSTAINED DURING MY STAY (MY FAULT.) EVEN THOUGH I DID NOT PLACE THE CHANGE SHEET CARD ON THE BED SHE SHOULD HAVE NOTICED THE OBVIOUSLY SOILED CONDITION AND CHANGED THE SHEET!!
I USUALLY LEAVE A TIP FOR HOUSE KEEPING, BUT NOT THIS TIME. I AM A GOLD MEMBER AND USUALLY HAVE NO COMPLAINTS.
May 1, 2014
Rated 5.0 out of 5.0 by j strong very friendly atmosphere
a very inviting front desk and lobby area , feels like home
May 1, 2014
Rated 4.0 out of 5.0 by jay bee No Windows
Our room was very clean and neat however there are no windows in any of the rooms. The only windows were in the hallway.
April 30, 2014
Rated 5.0 out of 5.0 by piccolochica Clean, reliable, quiet, good location
This hotel was very clean -- both room and bathroom were spotless. Check-in was okay, tho the staff was training another person and left us standing for a bit before helping us.
The breakfast bar was pretty good, considering it was a buffet, but you had to pay for it--and it was NOT cheap! ...this was restaurant prices without restaurant quality.
April 30, 2014
Rated 5.0 out of 5.0 by Rob640 Convenient Hotel and Reasonable Rates
Very convenient to central Long island.
I trust this Hotel over any other in the area for security and attention to concerns.
April 25, 2014
Rated 5.0 out of 5.0 by Poppa G Highly Recomend
friendly and courteous staff
VERY comfortable bed
food is good !
will be back !
an excellent value too !
I stop up on LI at least 12 if not more times a year - would stay here more (Plainview, NY location) but often they are booked up already and I usually can't plan the trip more than a week in advance. I highly recommend this hotel!
April 25, 2014
Rated 1.0 out of 5.0 by willy20 uncomfortable bed, noisy room,
Do not recommend this hotel. All the money is put into the bar area for executive happy hour and the lobby. The hotel is out dated, hallways are dimly lit old and dreary.
April 25, 2014
Rated 4.0 out of 5.0 by Taz128 Overall Nice Stay
Clean room, comfortable bed, and decent breakfast. The one negative is that someone was chain smoking somewhere and the heavy odor of smoke was pulled into my room through the HVAC system. The last thing I expected was to gag on smoke right before going to bed!
April 19, 2014
Rated 5.0 out of 5.0 by ChrisJ1234 Great place
Loved it, clean rooms, friendly staff, and one H of a great bartender.
April 14, 2014
Rated 4.0 out of 5.0 by JITESH THE STAY WAS VERY GOOD
very comfortable hotel stay was very good i liked the hotel
April 10, 2014
Rated 5.0 out of 5.0 by logen 5 great price/modern room/great front desk service
upfront price of room was very good/it was very modern and updated both the room and the bathroom/the front desk personel was a well dressed female-sharp and had a personality-- which counts for a lot and was very informative of any info asked//
The only thing worth noting and it wasnt terrible- was the airconditioning in the room- it was not terrible but the operation? which when putting it on low as in to make the room colder-- struggled- as if blowing but did not really chill the room
Other than that Most all my stays at Holiday inn are very good-- but finding this price in this area-- which was significantly lower than alot of same or ? higher quality hotels couldnt be betten-- great price very modern rm
April 9, 2014
Rated 3.0 out of 5.0 by DRH56 Wierd Architecture
The lobby is spacious and clean; Ken or Christine will give you a welcome in the (popular) bar that you won't forget.
The rooms are very strange, the only window being out onto the corridor, adjacent to the door. Therefore if you require any privacy, you must pull across the 'privacy curtain', which renders the room completely devoid of a window and any natural light.
If you are staying only one night to break a long journey, you will likely not be bothered by this, but if you are looking for a home from home on a longer stay, you will find it very depressing.
Breakfast is somewhat lack-lustre, I tried a number of things from the menu before settling for the buffet, then limiting my choice to daily porridge, yoghourt, and toast.
There was nothing definitely WRONG with anything else, it just wasn't quite as appetising as it should have been.
April 7, 2014
Rated 5.0 out of 5.0 by Fville Great and Clean hotel
I rented this room as a surprise for my boyfriends birthday and got a great rate. Check in took all of 5 minutes and the receptionist let me know about all the amenities from a wake up call to the live band in the restaurant that night. The room was very modern and clean (always a concern of mine when checking into a hotel). I reserved a room on a non-smoking floor with a king size bed and it was beyond my expectations. Check out was just as easy as checkin and there were no hiddens fees the price was exactly what it was when i reserved. The one thing I didn't like was that they charged your card for a $50 incidental fee which is fine but they said it could take up to 5 business days to be refunded. Other than that everything was excellent and I'd definitely stay there again!
April 2, 2014
Rated 5.0 out of 5.0 by E. P. Our Guests enjoyed their stay
We made reservations for 2 of our new employees. They used all your amenities including the exercise room and dining for breaksfast and dinner.
They told us that they enjoyed their stay while here in New York.
April 1, 2014
Rated 5.0 out of 5.0 by Glen D Great value for the price
The staff is very cordial and efficient. Rooms are well appointed and maintained. Comfortable beds with plenty of pillows. Room has an excellent availability of electrical outlets in convenient locations. Bath is clean, supplied with the usual amenities and plenty of good quality towels. Breakfast buffet is outstanding and included in the price. Room rates are very reasonable.
March 26, 2014
Rated 3.0 out of 5.0 by emgutt Good service
Although the service was fine, the lack of adequate TV and a newspaper on the weekend was not good.
March 26, 2014
Rated 5.0 out of 5.0 by jmathews Comfortable, clean, polite, great food
I have stayed in many Holiday Inns, as well as many other properties across the U.S. This is one of the best hotels for the price that I've ever experienced. The room was clean and comfy, the staff very professional, the food delicious.
I recommend this property!
March 17, 2014
Rated 5.0 out of 5.0 by catlottfem Comfortable bed and very clean
Room was very clean. Bed was
comfortable. Breakfast at the restaurant was reasonable and excellent.
March 14, 2014
Rated 5.0 out of 5.0 by JuLeo Comfortable bed and great service
I needed a quick stay for a long two day, one night business trip and it was perfect for working further in the room and resting up for the next day. The staff were very courteous and the food was delicious!
March 11, 2014
Rated 5.0 out of 5.0 by KLM64 Great place to stay
First time staying here - definitely would stay here every time I am in town. Great value and conveniently locations.
March 8, 2014
Rated 4.0 out of 5.0 by Snora Quiet even with inside corridor windows
No Natural light without opening drapes to corridor window...very strange. Very clean and comfortable. Front desk super helpful. Restaurant workers didn't speak english....very hard to get a well done egg...pardon the pun. took 20 mins to get it right but they were very cheerful while attempting.
March 8, 2014
Rated 5.0 out of 5.0 by Emily1328 Bartender
The bartender was very nice and friendly but don't spend money there cause u will not get a buy back spent alot of money in the bar and never received even one buy back
March 7, 2014
Rated 4.0 out of 5.0 by Business Traveler G One night business travel
The hotel has been modernized and the rooms are new, trendy and very clean. The staff was extremely courteous. If you go in the bar, it feels like you found a friendly corner bar in your neighborhood. Sandwiches and bar food were very good for a hotel. One caution, the rates change weekly based on occupancy, so don't count on getting the same rate week to week. Make reservations well in advance and you won't get caught in this trap.
February 28, 2014
Rated 3.0 out of 5.0 by ks0909 Great Place if Sleep Isn't Necessary
--Everything about the hotel/room was perfect except for the heating/ac in the room. Quite noisy. Sleeping with it on impossible. No windows in the room to let in air. All rooms face a court room. No natural light.
February 28, 2014
Rated 5.0 out of 5.0 by mery great service. very comfortable bed
i highly recommend this hotel, very clean, comfortable space and bed,front desk person Meridith was very professional and nice.
February 27, 2014
Rated 5.0 out of 5.0 by johnnyg719 Nicest Holiday Inn in a long time.
I travel frequently and Holiday Inn is my brand of choice. This particular Holiday Inn provided me with the best all around experience that I have received in a really long time. Whats makes this hotel is the service,everyone during my stay went above and beyond to insure my comfort and for that I thank you!
February 25, 2014
Rated 5.0 out of 5.0 by Dave M Bistro 46
Great bar staff, make you feel at home, great bunch of regulars also, fun place to be while your away....
February 24, 2014