Rated 4.4 out of 5 by 196
Rated 2.0 out of 5.0 by Steve NH Very Clean, Very Cold (experience) Poor Breakfast, Useless Internet
Understand, we subscribe to "If you can't say anything nice, don't say anything at all" however, the good was very good, the bad was very bad.
Very clean hotel. Very clean (except for the elevator) public areas. Very clean room.
Good location (convenient not the surrounding venues)
Nice staff when we saw them, very kind with a great attitude.
Fridge, microwave and large TV. This did add to the value, but not so much to make the price feel fair.
Rooms are dark, bathroom get's lighter as time goes on. (read bulbs warm up, switch to LED's)
Bathroom is the smallest you will ever see. They are clean.
Restaurant is very, very odd. Free breakfast worth every penny. (sic) Plus a paid breakfast if you can not tolerate the free one. Not much better and awkward combined with the free one. Do a good free one, or a good paid one. Not both would be our recommendation.
The WORST internet ever. Dial up would be faster if it were still around. Plus, at times it did not work at all. This is very difficult when you need it for business. It may have been young people bogging it down, still they need the bandwidth to support everyone.
We would not have written this but were asked by IHG, after a survey, that tells us they do care about issues.
I do hope this helps them fix them at this location.
July 29, 2015
Rated 5.0 out of 5.0 by lizzzi Great motel experience
Arriving late and exhausted on the way back from Canada, the friendly welcome at reception and direction back to the dining room made a great first impression. Even though the dining room was almost ready to close and my companion and I were the only customers, the service was welcoming and friendly, and our food was delicious. Our room was clean and user-friendly, and the beds were comfortable. The pool and the hot tub the next morning really took the kinks out of muscles sore and tight from the ten hours in the car the day before. The continental breakfast was just right for us...the yogurt supplied enough protein. Again staff were cheerful, warm, and helpful when needed. Checkout was quick, and our request to split the bill was handled effortlessly. I would recommend the Plattsburgh Holiday Inn to others. It is conveniently located just off the NY-87 exit 37, and there is a gas station very close--easy in and out before getting back on the highway. I am not a rewards member, so can't comment on that, but It was a great stay, and I'd go back again.
July 29, 2015
Rated 3.0 out of 5.0 by Y514 Great - except for Internet access
This hotel is pretty much like every other Holiday Inn with the addition of a complementary breakfast. The hotel is not new but rooms are nice and clean.
My colleague and I (different floor and different part of the hotel) didn't have much luck with WiFi. We were able to connect but there was very limited Internet bandwidth - not enough to work when on a business trip.
Hopefully the Internet problem was temporary.
July 27, 2015