Rated 4.1 out of 5 by 903
Rated 5.0 out of 5.0 by Amanda10 Excellent Hotel
I love the views and the food is great. The internet connection has improved.
November 23, 2015
Rated 4.0 out of 5.0 by trevor47 great room with good view
Stayed on business for one night in exec room on top floor - had great view over Plymoyht Sound. Was very impressed by new reception area with trendy bar but was surpised by the number of young people using it.
November 23, 2015
Rated 4.0 out of 5.0 by milan1602 ummm
yeah okay however parking not clearly stated on website you have to drive around hotel to the back to park. the underground car-park could do with some paint and better lighting. However okay otherwise, however for the cost you could stay some better
November 22, 2015
Rated 2.0 out of 5.0 by Kirmo11 Monthly business trip
On check in was given my room key, went via the lift to my room to find two maintenance guys in the room telling me that I won't be staying in this room tonight due to outstanding maintenance. A phone call to reception was made and an alternative room was organised, one member of staff taking me to the new room on another floor and the other went and exchanged my room key. I was given a fee drink voucher for the inconvenience but after 6.5 hours on the road I just wanted to freshen up and relax. From then on it got worse;
2 x false fire alarms on the same day, 0645 and 2145.
Loose card key reader on the door,
Defective bathroom light switch,
Toilet seat damaged,
1 hour 20 minutes wait for room service, although was quoted on ordering 30 minutes max, and then the waiter dropped the prawn cocktail on the room floor when delivering the meal.
I was in an executive room.
November 20, 2015
Rated 4.0 out of 5.0 by Godfrey1 Good service
The staff were attentive and helpful.
The bathroom was really cold with no provision to heat it.
November 19, 2015
Rated 4.0 out of 5.0 by N0RBERT Great Refurb
Having used this hotel last year, I knew I was returning to a good location overlooking the harbor.
This hotel has had a complete foyer / bar upgrade since last year, and has benefited accordingly. Good open area, however, plenty of places to tuck yourself out of the way. Food took a little longer than you would like, however, when it arrived it was very good.
Staff friendly, and good location. Won't hesitate to return. Just need the rooms upgrading now... Nothing too terrible with them. Just a tad dated.
Would give 4.5 out of 5, but can't on here...
November 18, 2015
Rated 5.0 out of 5.0 by Both of us on the Island Recent stay
We had an excellent stay but would like to point out that the desk chair was badly torn and could damage legs,also the windows were very draughty and needed to draw the heavy curtains.
November 17, 2015
Rated 3.0 out of 5.0 by rannoch overall experience
Room was good size but bathroom was not Superior quality.
Restaurant was clean but quite cool. Double glazing required to stop windows from steaming up spoiling the wonderful views.
Breakfast buffet was not hot on either day.
Room was noisy due to either Boiler firing or Air coditioning units outside room.
Major investment required to bring rooms up to standard.
November 15, 2015