Rated 4.1 out of 5 by 442
Rated 5.0 out of 5.0 by AndrewC Only 1 little niggle
Arrived en masse (well, 5 of us) on a Thursday evening. Walking in the door, to friendly and smiling staff. Smooth and efficient check-in, and extremely friendly.
Arrived at room 116. Opened the door, fabulously large room with 2 large double beds. But... immediately noticed that the room was cold (1st March during cold snap). (The rest of our party were in 104 and it wasn't cold. 116 is on the end of the building).However a convector heater was sitting over in the far corner beside the window so I immediately switched it on. Then went to the wal and fiddled with the room heat controls to get that working as well. Problem solved. Used either or both as required over the next 2 days (although we laughed that we were being very economical in our use of the heating, just like home!). The room itslef was spotless, beds with lovely crisp sheets. We had towels for 2, but we were 3, so I rang reception. I'd hardly hung up the phone, when a very pleasant lady arrived with an extra set.
Wardrobe is actually a cubby hole beside the bathroom, with adequate hanging space for three people if you double up on some of the hangers.
TV tea/coffee in the room. Wasn't looking for one, but I did not notice a safe.
Breakfast at 7:30 next morning. Good selection, friendly staff - even at that hour. Some of our group went down at 9.00 and found the same.
Dinner for 2 one evening. Sitting near the window. Occasional cold draught, not enough to spoil dinner. In general the room was warm enough, so I suspect an air conditioner was kicking in from time to time. Meal was fine (mixed grill was delicious and mixed, just way too big for me, wife had fish which she thoroughly enjoyed), but again the service was friendly. Penthouse Bar that evening was 'cosy' just a few guests. Again great service, even going to another bar to get something.
Checkout on last day was friendly and efficient. Even minded our bags while we went for a last look around.
THis hotel is fabulous, and the staff are fantastic.. I'll be back in the summer, and I'd definitely recommend this hotel on its own merits. But then add to that its location, near all the lovely restaurants, the Hoe, the heritage sites, and the shopping (for the boss) you can't go wrong. THe only thing that dropped a point was the cold room, which was easily remedied at the time.
Just go, you won't be disappointed.
I have not ticked amenities below, because I didn't use the gym.
March 7, 2013
Rated 3.0 out of 5.0 by Esatuppertoff Falling behind the Premier Inn
Apart from the "onsite" restaurant, the Holiday Inn experience is falling behind the Premier Inn on everything. The quality of room and decor, the quality of the beds and even the bathroom soaps etc. etc. And with the Premier Inn being approx £25-40 cheaper I see no reason to stay in a Holiday Inn. This is primarily due to improvements at Premier Inn, but you need to respond!
March 4, 2013
Rated 4.0 out of 5.0 by Beeab Good Hotel
Hotel is in a good location with parking. We found the hotel quiet
and clean , The toilet had a big crack in it let it down a little . No real complaints beds were comfortable and a large room
We ate in the hotel and it was good Staff we encountered were all polite and friendly
March 4, 2013
Rated 4.0 out of 5.0 Excellent customer service
On arrival my wife and I found our third story room freezing cold. This didn't improve after an hour with the heating unit switched on, however after reporting this at the main desk the receptionist phone our room and offer us an upgrade to an executive room.
Woow this was perfect, our first weekend together in 24 years was now perfect.
If I had any minor criticisms the first would be 'information'. I think a leaflet place in our room giving a complete layout and details of the facilities would be useful for a new visitor.
The second and again minor was the atttitude of the gentleman greeting us at the restaurant on the first evening. He was quite pompous, make us feel we are luckly dinning there and this nearly put us off going to breakfast the next morning,
However this breakfast experience was a stark contrast, we love the gentleman who greeted us, he was polite, enthusiastic, helpful and provided us with an experience which left us looking forward to our next meal.
Thankyou for a fantastic weekend :)
March 2, 2013
Rated 5.0 out of 5.0 by ATracey Relaxing weekend
Stayed in the Holiday Inn with my family as my daughter had a concert nearby that night which finished late and it was easier to stay in Plymouth than return to Cornwall.
Check in staff were lovely.
Made good use of the pool, steam room and sauna, likewise very polite staff.
Very comfortable sleep and breakfast was a real treat - so much choice too.
The gentleman in charge of seating for breakfast made our experience extra special because he was so friendly and genuinely wanted us to have a good experience - well done to him!
March 1, 2013
Rated 4.0 out of 5.0 by barris28 plymouth with teenagers
exellent location just 2 minutes walk from city centre ,right on the Hoe and a short walk to the Barbican .Family room with 2 double beds had plenty of room .Swimming pool is open to all ages until 8 pm weekends which is ideal with kids and only £3 per 24 hours to park your car which for a city centre hotel is really good value and with so much within walking distance leave the car and have a beer
March 1, 2013
Rated 5.0 out of 5.0 by Maisy24 Great service
Lovely, great views from the restaurant, great position. Will return.
February 28, 2013
Rated 5.0 out of 5.0 by savedbygrace Enjoyable stay
My family and I had a very enjoyable time. We liked staying in the room. There was plenty of space, for us all, it was warm and comfortable and all staff were pleasant and friendly. It was quiet and we were able to have a fun and relaxing stay.
February 26, 2013
Rated 4.0 out of 5.0 by Pollyrw Very comfortable stay
The stay as always is excellent, the choice at breakfast is first class, although I do think it is a little expensive. My one downer would be that all the seats in the restaurant have seen better days and do need reupholstering, as they sag.. The bar prices in the sports bar are very reasonable too.
February 24, 2013
Rated 5.0 out of 5.0 by jillyt Very pleasant staff
From reception on, a very enjoyable stay. The rooms are very comfortable and have every amenity in a modern decor. The restaurant serves good food and substantial buffet breakfast. Situated right on the Hoe the hotel is within easy walking distance of the shops, Barbican, Theatre Royal and Plymouth Pavilions.
I will definitely stay here again.
February 22, 2013
Rated 3.0 out of 5.0 by Richie21 Not as expected
Unfortunately our stay was spoilt by blood or something that looked like blood on the duvet
I rang reception twice but no answer I went down to reception to report the issue
The duvet was changed quickly but this is something you do not expect from the Holiday Inn
Apart from this our stay was enjoyable
February 22, 2013
Rated 5.0 out of 5.0 by Nichola22 All time favourite hotel
We have been to this hotel on many occasions and it never fails to impress. The staff are friendly and accommodating , the rooms are clean and comfortable with great views. The meal deals in the restaurant meant that we enjoyed a lovely three course meal that was reasonably priced.
February 21, 2013
Rated 1.0 out of 5.0 by CharlesCumbriaUK Will not stay there again
We stayed for 2 nights. After the first night we were considering moving to another hotel but because this hotel had a car park we thought we would stay. Every time we used the toilet roll holder it fell off due to the fact that the lugs of the bar were not of the correct size for the the toilet roll holder and the maid who makes up the room just kept on putting it back in its place ready for the next victim, without rectifying the problem. The morning after our first night we requested some softer pillows as we didn't sleep well the night before but they said that we already had the softest pillows! later on that afternoon their was no water in our bathroom. We were told we would have to move so we had to pack everything and move rooms. we were not offered any compensation or anything for the hassle.
Many of the lift call lights were not working.
We wished we had moved to another hotel.
February 21, 2013
Rated 5.0 out of 5.0 by Fenella Excellent hotel
Excellent hotel in a brilliant position for sightseeing and shopping !!
Very polite and helpful staff.
February 19, 2013
Rated 2.0 out of 5.0 by Barak I was NOT recognaized as the Priority Club Gold Member
During the check in process I was not greeted nor recognized as the Gold Level member. Moreover I requested the upper floor room but was given the room on 6th floor instead. The receptionist didn’t even mention a promotion or upgrade. Also, my request for a wakeup call failed. I was not offered any apologies.
February 19, 2013
Rated 4.0 out of 5.0 by RB01 Great for a family weekend away
The rooms were very spacious and clean. Noise was not too bad, despite being near the lift. The hotel was really well located for the town and the aquarium. The pool facilities were excellent. Breakfast was great - the food and the view out to sea. All in all a great stay.
February 16, 2013
Rated 4.0 out of 5.0 by roy9 2 - night stay
Excellent room overlooking the Hoe and the Sound.
Restaurant food hot and good value with friendly service.
Slight problem with bed linen on arrival which 3=was very quickly sorted.
Would definitely stay again.
February 15, 2013
Rated 5.0 out of 5.0 by Diddle In a good location for sea views and restaurants
Hotel was a 15/20 minutes walk from the railway station which suited us as we prefer to walk rather than take bus or taxi. Holiday Inn was very good value for money - large double room with 2 double beds and very clean. We were able to open the windows so there was lovely fresh air for us. Staff at reception really helpful. Breakfast help yourself to a vast selection and the staff so polite and helpful. The dining/breakfast room was right at the top of the hotel so we had a panoramic view of the Hoe and the sea.
February 11, 2013
Rated 5.0 out of 5.0 by WhiskyMike Always first class
We have stayed at this venue on a number of occassions as my wife's daughter lives in Plympton and we don't see a lot of them.
On this ocasion we came down for a joint birthday celebration in a local Italian restaurant.
We really like staying in Holiday Inn as it is only a few minutes walk into the City, or the Barbican..
Car parking is secure, the staff are always helpful and nothing is too much trouble.
February 9, 2013
Rated 4.0 out of 5.0 by erebus2005 Good hotel.
Overall good, but we were unlucky with the girl at reception on arrival. Why is she again took my payment for the room, even though I told her that the room is prepaid. To the credit of the staff, I must say that the money was refunded to the card on the same day. We must be attentive to the guests - the foreigners, speak clearly and slowly. Please explain this to the staff!
February 8, 2013
Rated 5.0 out of 5.0 by tomb12 Brilliant staff
Superb staff at Holiday Inn Plymouth. Wouldn't stay anywhere else in town on business. Nothing is too much trouble. Thanks!
February 7, 2013
Rated 5.0 out of 5.0 by 77400 Dated but friendly staff
In need of some updating, the decor is dated and the bathrooms could do with an update. But rooms are always clean and well presented.
Staff are always keen to help, friendly and attentive.
Mostly used during the week by people on business.
February 4, 2013
Rated 5.0 out of 5.0 by Jane93 Great hotel
We have stayed before and the standards continue to be high. The staff are friendly and charming, the room clean and pleasant and, most importantly, the bed super comfy. Breakfast is served in the penthouse with great views over the city and there is plenty of choice, the food being tasty and well-cooked. All in all, a perfect base for exploring the city or for an overnight stay if visiting the Theatre Royal, within close walking distance. We will continue to choose this hotel and highly recommend it to all.
February 4, 2013
Rated 4.0 out of 5.0 by Blatch A comfortable stay
One night before a week in Cornwall in Jan 2013. Very welcoming, very comfortable and a good value meal in the restrauant as the weather outside was atrocious!!
February 2, 2013
Rated 4.0 out of 5.0 by lager good atmosphere and very friendly staff
disappointed with pillows they had a nasty smell with them. There was a loud droning noise with kept us awake
February 2, 2013
Rated 3.0 out of 5.0 by Selfloadingfreight8 Not what I expected.....
I note that the property is not a Holiday Inn owned property rasther a franchise of Queens Moat thus the hotel did not provide many of the facilities that PCR Members would expect such as a lounge, or use of the Internet for free in the room or in a public area.
Recogbition of PCR members was minimal!
The room was clean and comfortable enough altough a little cold as there were no instrucyions on the heating.
Staff were competent and plaeasant enough however no discretion to provide additional facilities to PCR members
January 31, 2013
Rated 4.0 out of 5.0 by Snowdriven Plymouth Holiday Inn
lovely situation, super room, staff keen to please.
the breakfasts were disappointingan in that both tea and coffee were not freshly made and the cooked food was barely warm and had obviously been cooked a long time and left to 'stew' and dry up.
can I suggest that each food container is covered to keep the food hot and moist, as a lot of other hotel do.
January 29, 2013
Rated 5.0 out of 5.0 by Kimkangaroo Great value for a family of five
We are 2 adults and 3 children aged 9/11/13. We booked this hotel 1 month in advance as Plymouth hotels were busy over the Xmas holidays and reserved parking as we did not know our time of arrival.
The receptionist was helpful and we asked if we could use the swimming pool after breakfast and she suggested a late check-out. We used the small sport themed bar and our children were delighted to find a pool table. When we went to our family room we were impressed by the space and layout, one proviso, there was no fridge to store our drinks.
The breakfast was plentiful with good choice and the staff were good to our children although they could smile a little more. The staff at the sports centre/swimming pool were charming and friendly and the facilities were top-notch with a sauna and steam room. There was an excellent view of the Hoe and outside decked area looked tempting for a summer visit.
January 26, 2013
Rated 3.0 out of 5.0 by Efl86 Great Personal Service
Unfortunately, we didn't enjoy our stay at this hotel. The staff were exceptionally friendly, check in was quick and trouble free. But the room was on the fourth floor, was very noisy with people above and next door banging doors. Room wasn't very clean. Food in restaurant and service was faultless and very high standard of customer service.
January 25, 2013
Rated 4.0 out of 5.0 by Shirley53 Cold Rooms if staying in winter, no heat in bathroom at all, poor heating system
The rooms are very good in summer but bitterly cold in winter with the standard rooms having no heat at all in the bathrooms, which is horrid when you are wet. The above blow 'heater' takes 20 min to start and then goes off when it decideds you are warm enough! We asked for a heater which was delt with very quickly and made a lot of difference. Double glazing is needed as the draught from the french windows, which dont open so don't know why they are there) makes it impossible to sit any where near them. Can't recommend in winter but fine in the warmer months. Lovely breakfast masses of choice. Beds are comfortable could do with a wider duvet.
Hotel could do with an update. Please note. The rest of the hotel is warm
January 25, 2013