Rated 4.1 out of 5 by 789
Rated 1.0 out of 5.0 Disappointed
Cold shower in morning then in evening staff entering room because fire alarm has been triggered by steam from hot shower even though bathroom door is closed, when i complain i get no further than 3 receptionists who close ranks and tell me the hotel has every right to barge into any room they choose
July 26, 2015
Rated 4.0 out of 5.0 by Dave1607 Great experience
Surprisingly high quality hotel. Very efficient service at breakfast - we were given an explanation of the buffet breakfast by a very politer, friendly female member of staff. Food was also of a good range and quality.
July 25, 2015
Rated 5.0 out of 5.0 by christine49er great service
My husband's health had not been good and when I rang to see if we could leave a suitcase, as we were arriving by train about 11am. I was told we would receive a early check-in to help us. this was arranged and our upgrade. though a lot of constructing work was going on due to a music festival on the Hoe, this did not spoil our stay and we came home having had a lovely break and a big thank you to your staff for their care.
July 23, 2015
Rated 5.0 out of 5.0 by kaycarly25 Lovely stay
This is an hotel in an excellent location. Staff are lovely.
They are undergoing a major renovation at the moment in reception. Granted!! the rooms are very dated but i was informed that all the rooms are being renovated this year. This should make for an impressive hotel once finished.
Only slight niggle was the evening buffet. it was not up to it's usual standard which is unusual as it is normally very good.
July 22, 2015
Rated 5.0 out of 5.0 by Andy097 Good location , Good Service
From check in to breakfast a very good welcome, efficient check in , rooms comfortable and quiet,
you can walk to all loctions in plymouth. the food in the hotel is fine but you can find a lot of alternatives within a few minutes walk .
July 21, 2015
Rated 4.0 out of 5.0 by loftyrob66 EXCELLENT STAFF
At long long last the Hotel is having improvements/refurbishments done - not before time. We have stayed here on numerous occasions over the last 25 years - when it was Moat House. The staff are excellent and very helpful - nice to see May and Jeremy still in post. We had a sixth floor executive room which was very large but the bathroom was very small - approx. seven feet square. The bath was too small for me to use and when I stood in it to shower, my head rubbed against the artexed ceiling - not a comfortable experience. When the rooms are updated, I hope the baths are replaced with proper monsoon type showers,
Breakfasts were, as always, excellent with plenty of choice. Dinner was rather disappointing - the fish and chips I had consisted of two small pieces of fish coated in a huge amount of batter and a mountain of chips that were not at their best.
July 19, 2015
Rated 5.0 out of 5.0 by Mark7117 Good staff
Most of the staff at vthe hotel were great. Particularly front desk, housekeeping
July 16, 2015