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Rated 4.1 out of 5 by 468 reviewers.
Rated 4.0 out of 5.0 by THE REGULARS RETURN Enjoy brief stay in Plymouth once or twice most years, using 2 hotels. Holiday Inn is always reliable and we enjoy the food and the position on the Hoe, plus the onsite parking. Maybe some areas are getting towards the time they will need to be re-done, but everything worked, was clean, unmarked etc. and the staff are lovely. Unless you are prepared to pay megabucks and stay somewhere that refurbs constantly, you can't have the latest style and gizmo. That's fine by me. January 2, 2013
Rated 3.0 out of 5.0 by The Room No.3 Reception was advised earlier in the day that we would arrive late. Upon arriving the central heating unit in the room did not work. A small freestanding replacement heater had been provided but good service would have been to put the replacement heater on prior to the guests known time of arrival. The room was very cold. A bath was taken. Would have preferred to use the shower but that did not seem to work. A staff member was informed about the shower. December 18, 2012
Rated 4.0 out of 5.0 by Great Stay, great location Great stay and a great location with cheap parking only £3 for the night. We had a nice drink in the penthouse although on the expensive side a glass of wine was over £6 it had lovely views over the Hoe. We did request this view when booking online as it asked if we had any preferences but i would not expect to get it as there appearsthey are limited rooms with this view, but this request would have been nice to have been acknowledged even if it was not available. In the evening before leaving for a party we meet friends in the sports bar which was very nice and relaxed. Breakfast was good and enjoyable. I would definalely stay at this hotel again if visiting withi out a doubt. December 17, 2012
Rated 2.0 out of 5.0 by H.I.Plymouth Staff great on reception made to feel welcome. Breakfast staisfactory nothing special. Only the view made it staifactory, Rooms and corridors tired now as like the outside which has always been that way, December 13, 2012
Rated 5.0 out of 5.0 by One of the best Holiday Inn Hotels I have ever stayied in Overall a very professional and warm hospitality with the added bonus of an excellent cuisine. December 8, 2012
Rated 4.0 out of 5.0 by Good value for a weekend break We stayed for a long weekend, and found the hotel convenient for both the shops and The Barbican. The staff were very friendly and the breakfast was excellent value. The room was a little cold on arrival but soon warmed up with the heater provided. Very quiet at night, which was good. Would use again when in Plymouth. December 8, 2012
Rated 5.0 out of 5.0 by Good all round Travelling as a family of 4, we opted for a room with 2 double beds. This was very generous in size providing ample space for a travel cot. We rang reception several times for items such as an ironing board, bath robes etc and these were bought to the room promptly. The swimming pool was very warm and clean. Breakfast was nice, a good choice availible. Great location. December 8, 2012
Rated 5.0 out of 5.0 by another good stay Have stayed in this holiday Inn several times as we stay here when visiting out daughter. The rooms are always clean and well maintained. We took our son this time and had a family room it was huge, we could have slept 6 of us in there and still had room to run around. The only problem I have with this hotel is the tiny parking spaces in the hotel car park I have an estate car and find it difficult to get in we have found that if you arrive late afternoon and park on one of the metres near the front of the hotel, you can park until 10am and even longer if you pay more as your hours paid for roll over to the morning (its free overnight). Would recommend to anyone staying in Plymouth as good value and close to city centre. We often go to the theatre which is within easy walking distance. December 7, 2012
Rated 5.0 out of 5.0 by Great location Enjoyed our stay at hotel. Ideal for stay if going to Pavillions and shopping at Drake's circus December 7, 2012
Rated 4.0 out of 5.0 by Family friendly We usually chose to stay at the Plymouth Holiday Inn when in the area visiting family as it is in a very convenient position, both for walks around the Hoe and Barbican, and also for the great shopping centre. The hotel itself is very family friendly, especially in the restaurant, and the bedrooms are large which is useful when using a pushchair. The views from the hotel are also a bonus. The only problem we found was with the underground car park which was built when cars were a little smaller. Next time, we will probably use the overflow car park outside (if not raining!). December 1, 2012
Rated 5.0 out of 5.0 by Their is no better I have often stayed at this hotel & find it to be a 1st class accomadation & staff the same.. November 30, 2012
Rated 3.0 out of 5.0 by Fantastic location The location of the Holiday Inn is brilliant. The dining room has a wonderful view and the room itself was a good size. However, the bathroom was rather tatty and in need of attention (towel rail wobbly) and very small. There were 3 of us staying in the room and we had to ask for more towels as they had only left enough for 2 people. Despite the pillows being labelled 'soft' and 'firm' there was no discernable difference between them and they were all very hard which led to a very uncomfortable night. Our room was situated near the lifts on the same floor as the Fitness Suite which looked v impressive and great pool. We were woken v early by a crowd of people talking extremely loudly just outside our door by the sofas. Word of warning - my daughter's car was damaged in the car park. #No sign of CCTV# The staff were not particularly helpful and would not give us a copy of the hotel's Insurance Policy - and, of course, the police weren't interested as it was not an emergency. November 30, 2012
Rated 3.0 out of 5.0 by Noisy Room! The hotel is dated and needs a re-furb, We had a full refund as the room we were allocated was next to the lift shaft. The lifts are really noisy when using them, they are in a despatate need of an overhaul. Imagine being in a room next to them all night, they even made the clothes hangers vibrate as they went up and down. After complaining to the duty manager we were given a full refund. The duty manager is aware of this problem as she stated that some customers sleep through the noise! and some complain. Thats alot of use when you have spent a night awake. Would not stay their again. November 26, 2012
Rated 2.0 out of 5.0 by Not the lifts We have stayed at this hotel twice before and enjoyed it very much. Requested a quiet room away from the lifts, usual preference. What room were we allocated, one next to the lfts which turned out to be very noisy. Did we complain, no we are british! Bathroom so small the cat couldn't fit in it. Conclusion - this was an exective high quality room, so what do you think.Not to be recommended on this experience. November 26, 2012
Rated 4.0 out of 5.0 by Birthday Celebration Three nights stay in November. This was our 2nd stay at this one of our favourite Holiday Inns. We can't fault anything - except maybe the thickness of the carpet areas which are quite hard to push on if you are in a wheelchair! Staff are very friendly & always willing to help. Views are spectacular from the Penthouse Restaurant on the top floor. Location is excellent - turn left for a bracing sea breeze on Plymouth Hoe or turn right for plenty of retail therapy! Can't wait for next opportunity to stay here. Wheelsx2. November 25, 2012
Rated 5.0 out of 5.0 by Holiday Inn On the Hoe We only stayed one night, but in that time I enjoyed everything about The Holiday Inn Plymouth Hoe. November 19, 2012
Rated 5.0 out of 5.0 by Lovely relaxing stay Friendly staff comfortable clean rooms lovely sauna and swim November 18, 2012
Rated 5.0 out of 5.0 by Weekend Break Situated in an excellent position giving easy access to the Hoe and .harbour, the Hotel provided a perfect venue for a relaxing break. with very good facilities. Full marks to the 10th floor panoramic restaurant. November 16, 2012
Rated 3.0 out of 5.0 by Holiday Inn, Plymouth We have stayed at this hotel several times as it is very convenient for theatre visits and also has secure parking. We were a little concerned on this visit because it seemed that things were not quite as they had been. We had a warm welcome from Reception and were offered help to to our room, and this warmth was reflected in the attitude of the staff throughout our stay. They could not have been more helpful, but our room, although perfectly clean, was lacking in several respects: there was no bedside lamp, for example. The lamp on the desk was lacking a bulb. Both these defects were speedily remedied, but then we found one of our bath towels was worn so thin that we could see through it and the bedding also was worn and tired - this in an "executive room". Because of a wedding taking place we were not able to get an evening meal in the restaurant at the time we wanted and we found one bar full of wedding guests and the other far from inviting. Breakfast was lack-lustre: the plates at the hot buffet were cold as was the bacon and the coffee was not very good. All in all, we were disappointed and do hope things will improve before our next visit. November 15, 2012
Rated 4.0 out of 5.0 by Good service; enjoyable stay. While we got what one would expect from the Holiday Inn, the fitness complex and swimming pool had a great view from the second floor vantage point. The restaurant is on the top (11th) floor and offers fantastic panoramic views acros Plymouth, although it can only be accessed by elevator, so if you have a fear of them, it is a distinct disadvantage. Enjoyed our stay. November 15, 2012
Rated 5.0 out of 5.0 by Couldn't have been better ! i was on business in plymouth for the first time in many years and so was slightly nervous about what i might find. But i was very pleasantly surprised because the room was good,with a superb view towards the Ho, the gym,although smallish, totally adequate. Every single member of staff i met,from cleaners,reception,bars.restaurant were fantastic in their friendliness,efficiency and all round helpful behaviour. I can say without hesitation that i would recommend the place and i will certainly stay there when in town next. November 14, 2012
Rated 5.0 out of 5.0 by Great holiday My wife and I spent 3 days at the Holiday Inn in Plymouth and had a really nice holiday. The hotel was excellent, the walks into the town were very pleasant and the shops, Barbican, sea front views, aquarium, and restaurants were top rate. We had dinner in the hotel on the last night there and it was superb. November 11, 2012
Rated 3.0 out of 5.0 by Nice Hotel but Nice hotel, however fire alarm set off twice during the night which caused some disruption. Evacuated 0000hrs. Reception staff very friendly and helpful. Bar on penthouse floor ok, However staff did not know how to make irish coffee, November 10, 2012
Rated 3.0 out of 5.0 by Great location - shame about the service. The location of The Holiday Inn, Plymouth, could not have been better for me - close to shops, The Hoe and family. However, check-in was poor with no recognition of my Priority Club status or use of name. Room was dull and lighting even duller. Curtains were part off the track and the air-con was so noisy that it was almost preferable to turn it off at night, at the risk of freezing. An update must be on the cards. The room had no safe so I was very unhappy about leaving some items in the room when out - but did not want to carry a large bag either. Surely a safe is standard in most hotels of this class? The fire alarm was set off as a test, but with no warning. This meant a walk down eight flights, for no reason. It appears that the alarm could not be tested on the regular day and nobody had thought to inform the guests that there would be an test on Friday morning! The manager, Richard Newbery, did apologise, but this still did not change poor practice. Service overall was very average - I suggest that staff are taken to the Bristol Holiday Inn to see how service can be when the staff are both well trained and motivated. The only exception was in the restaurant where staff were welcoming, helpful and chatty. Thank you. I had breakfast among the first guests each day and found the breakfast to be very average, with fried eggs solid and bacon that was cold and congealing. The bread was poor quality and there were only a limited number of pastries and fruit available. This made the breakfast that I wanted to eat expensive. A pity that the trip was spoilt by lack of attention to detail at The Holiday Inn, Plymouth. November 9, 2012
Rated 4.0 out of 5.0 by clean & comfortable we stayed for the weekend 26/10/2012 in a room with 2 double beds which was more than adequate for the three of us! The room was clean and comfortable and gave a choice of pillows which I have never seen in a hotel before!! We ordered sandwiches from room service when we arrived (which was quite late) and although they were expensive they were enjoyable. We didnt have breakfast in the hotel but at a pub next door which was alot cheaper. We also used the leisure facilities which were very quiet whilst we were there but can imagine would get very busy at peak times. The only downside was very limited parking which was charged at £3 per night. The underground carpark is very tight and fills up quickly. We parked there on friday night but had to park on the roadside on saturday night. November 8, 2012
Rated 5.0 out of 5.0 by Brilliant room for a family with older kids Amazed at the size of the room, having two older kids this room was brilliant, some hotels are on the small size, but this had loads of room for everyone to relax, pool and gym were and added bonus, only down was the food prices in the bar. Fab location to explore Plymouth. November 4, 2012
Rated 4.0 out of 5.0 by Great Location We chose the Holiday Inn at Plymouth having stayed there previously. Located between the City Centre and the Hoe the Holiday Inn is in a great location. We stayed for two nights whilst visiting relatives and knew that the central location of the hotel would be ideal for us. The Hoe in particular is a great place to take your kids out for a run after dinner. We had a family room on the ground floor which was far more spacious than most other hotels we have stayed in. So there was plenty of room to relax. Breakfast is served in the restaurant on the top floor. However, we had no problems with lifts. Breakfast itself was the usual buffet with plenty of choice. The staff were very accommodating and the children enjoyed the view from the window across Plymouth. The only negative part of our stay was the food in the evening. With two young children we chose to have room service which we found expensive, cold and not to be of a quality that we would have anticipated. Nevertheless we would highly recommend the Holiday Inn at Plymouth to anyone visiting the area. November 3, 2012
Rated 4.0 out of 5.0 by good service we always stay here ,as being a plymouth lad its right on the Hoe and it has a pool , if i have to make a comment , the bathrooms are now looking dated and need some refurbishment ,and hard pillows even though it said soft !!! November 3, 2012
Rated 3.0 out of 5.0 by Great location Room and location great. Hotel is a bit dated and could do with a refurbish. Excellent breakfast. October 31, 2012
Rated 4.0 out of 5.0 by Great Location, good hotel We stayed two nights in October 2012. The hotel was perfect as we were attending wedding celebrations close by. Shopping and historical Barbican all within 10 mins. walk. Not a luxury hotel but clean, efficient, more than adequate. Good value. Stay spoiled by fire alarm at midnight - apparently not unusual - nearly always caused by shower steam despite clear warnings, or people smoking in their rooms. The later this time, I was particularly annoyed as being a smoker I had gone up and down 11 stories to smoke outside. However incident handled quickly and efficiently by staff and fire brigade. October 27, 2012
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