Rated 3.0 out of 5.0 by Richie21 Not as expected
Unfortunately our stay was spoilt by blood or something that looked like blood on the duvet
I rang reception twice but no answer I went down to reception to report the issue
The duvet was changed quickly but this is something you do not expect from the Holiday Inn
Apart from this our stay was enjoyable
February 22, 2013
Rated 5.0 out of 5.0 by Nichola22 All time favourite hotel
We have been to this hotel on many occasions and it never fails to impress. The staff are friendly and accommodating , the rooms are clean and comfortable with great views. The meal deals in the restaurant meant that we enjoyed a lovely three course meal that was reasonably priced.
February 21, 2013
Rated 1.0 out of 5.0 by CharlesCumbriaUK Will not stay there again
We stayed for 2 nights. After the first night we were considering moving to another hotel but because this hotel had a car park we thought we would stay. Every time we used the toilet roll holder it fell off due to the fact that the lugs of the bar were not of the correct size for the the toilet roll holder and the maid who makes up the room just kept on putting it back in its place ready for the next victim, without rectifying the problem. The morning after our first night we requested some softer pillows as we didn't sleep well the night before but they said that we already had the softest pillows! later on that afternoon their was no water in our bathroom. We were told we would have to move so we had to pack everything and move rooms. we were not offered any compensation or anything for the hassle.
Many of the lift call lights were not working.
We wished we had moved to another hotel.
February 21, 2013
Rated 5.0 out of 5.0 by Fenella Excellent hotel
Excellent hotel in a brilliant position for sightseeing and shopping !!
Very polite and helpful staff.
February 19, 2013
Rated 2.0 out of 5.0 by Barak I was NOT recognaized as the Priority Club Gold Member
During the check in process I was not greeted nor recognized as the Gold Level member. Moreover I requested the upper floor room but was given the room on 6th floor instead. The receptionist didn’t even mention a promotion or upgrade. Also, my request for a wakeup call failed. I was not offered any apologies.
February 19, 2013
Rated 4.0 out of 5.0 by RB01 Great for a family weekend away
The rooms were very spacious and clean. Noise was not too bad, despite being near the lift. The hotel was really well located for the town and the aquarium. The pool facilities were excellent. Breakfast was great - the food and the view out to sea. All in all a great stay.
February 16, 2013
Rated 4.0 out of 5.0 by roy9 2 - night stay
Excellent room overlooking the Hoe and the Sound.
Restaurant food hot and good value with friendly service.
Slight problem with bed linen on arrival which 3=was very quickly sorted.
Would definitely stay again.
February 15, 2013
Rated 5.0 out of 5.0 by Diddle In a good location for sea views and restaurants
Hotel was a 15/20 minutes walk from the railway station which suited us as we prefer to walk rather than take bus or taxi. Holiday Inn was very good value for money - large double room with 2 double beds and very clean. We were able to open the windows so there was lovely fresh air for us. Staff at reception really helpful. Breakfast help yourself to a vast selection and the staff so polite and helpful. The dining/breakfast room was right at the top of the hotel so we had a panoramic view of the Hoe and the sea.
February 11, 2013
Rated 5.0 out of 5.0 by WhiskyMike Always first class
We have stayed at this venue on a number of occassions as my wife's daughter lives in Plympton and we don't see a lot of them.
On this ocasion we came down for a joint birthday celebration in a local Italian restaurant.
We really like staying in Holiday Inn as it is only a few minutes walk into the City, or the Barbican..
Car parking is secure, the staff are always helpful and nothing is too much trouble.
February 9, 2013
Rated 4.0 out of 5.0 by erebus2005 Good hotel.
Overall good, but we were unlucky with the girl at reception on arrival. Why is she again took my payment for the room, even though I told her that the room is prepaid. To the credit of the staff, I must say that the money was refunded to the card on the same day. We must be attentive to the guests - the foreigners, speak clearly and slowly. Please explain this to the staff!
February 8, 2013
Rated 5.0 out of 5.0 by tomb12 Brilliant staff
Superb staff at Holiday Inn Plymouth. Wouldn't stay anywhere else in town on business. Nothing is too much trouble. Thanks!
February 7, 2013
Rated 5.0 out of 5.0 by 77400 Dated but friendly staff
In need of some updating, the decor is dated and the bathrooms could do with an update. But rooms are always clean and well presented.
Staff are always keen to help, friendly and attentive.
Mostly used during the week by people on business.
February 4, 2013
Rated 5.0 out of 5.0 by Jane93 Great hotel
We have stayed before and the standards continue to be high. The staff are friendly and charming, the room clean and pleasant and, most importantly, the bed super comfy. Breakfast is served in the penthouse with great views over the city and there is plenty of choice, the food being tasty and well-cooked. All in all, a perfect base for exploring the city or for an overnight stay if visiting the Theatre Royal, within close walking distance. We will continue to choose this hotel and highly recommend it to all.
February 4, 2013
Rated 4.0 out of 5.0 by Blatch A comfortable stay
One night before a week in Cornwall in Jan 2013. Very welcoming, very comfortable and a good value meal in the restrauant as the weather outside was atrocious!!
February 2, 2013
Rated 4.0 out of 5.0 by lager good atmosphere and very friendly staff
disappointed with pillows they had a nasty smell with them. There was a loud droning noise with kept us awake
February 2, 2013
Rated 3.0 out of 5.0 by Selfloadingfreight8 Not what I expected.....
I note that the property is not a Holiday Inn owned property rasther a franchise of Queens Moat thus the hotel did not provide many of the facilities that PCR Members would expect such as a lounge, or use of the Internet for free in the room or in a public area.
Recogbition of PCR members was minimal!
The room was clean and comfortable enough altough a little cold as there were no instrucyions on the heating.
Staff were competent and plaeasant enough however no discretion to provide additional facilities to PCR members
January 31, 2013
Rated 4.0 out of 5.0 by Snowdriven Plymouth Holiday Inn
lovely situation, super room, staff keen to please.
the breakfasts were disappointingan in that both tea and coffee were not freshly made and the cooked food was barely warm and had obviously been cooked a long time and left to 'stew' and dry up.
can I suggest that each food container is covered to keep the food hot and moist, as a lot of other hotel do.
January 29, 2013
Rated 5.0 out of 5.0 by Kimkangaroo Great value for a family of five
We are 2 adults and 3 children aged 9/11/13. We booked this hotel 1 month in advance as Plymouth hotels were busy over the Xmas holidays and reserved parking as we did not know our time of arrival.
The receptionist was helpful and we asked if we could use the swimming pool after breakfast and she suggested a late check-out. We used the small sport themed bar and our children were delighted to find a pool table. When we went to our family room we were impressed by the space and layout, one proviso, there was no fridge to store our drinks.
The breakfast was plentiful with good choice and the staff were good to our children although they could smile a little more. The staff at the sports centre/swimming pool were charming and friendly and the facilities were top-notch with a sauna and steam room. There was an excellent view of the Hoe and outside decked area looked tempting for a summer visit.
January 26, 2013
Rated 3.0 out of 5.0 by Efl86 Great Personal Service
Unfortunately, we didn't enjoy our stay at this hotel. The staff were exceptionally friendly, check in was quick and trouble free. But the room was on the fourth floor, was very noisy with people above and next door banging doors. Room wasn't very clean. Food in restaurant and service was faultless and very high standard of customer service.
January 25, 2013
Rated 4.0 out of 5.0 by Shirley53 Cold Rooms if staying in winter, no heat in bathroom at all, poor heating system
The rooms are very good in summer but bitterly cold in winter with the standard rooms having no heat at all in the bathrooms, which is horrid when you are wet. The above blow 'heater' takes 20 min to start and then goes off when it decideds you are warm enough! We asked for a heater which was delt with very quickly and made a lot of difference. Double glazing is needed as the draught from the french windows, which dont open so don't know why they are there) makes it impossible to sit any where near them. Can't recommend in winter but fine in the warmer months. Lovely breakfast masses of choice. Beds are comfortable could do with a wider duvet.
Hotel could do with an update. Please note. The rest of the hotel is warm
January 25, 2013
Rated 5.0 out of 5.0 by Evie5 Lovely room and food and service excellent
Having been born in Plymouth this was our first visit to the Holiday Inn for many years. We were glad we did. We were going to a concert in the evening and the location was so convenient that this was our reason for staying. The service we received from the staff, the room and all the food was excellent, we enjoyed our stay very much. The parking had been reserved for us and even down to the morning call and paper, nothing was forgotten. Thank you to all your staff, it was a very enjoyable stay.
January 24, 2013
Rated 5.0 out of 5.0 by Ainslie Hogmany i Plymouth
Lovely big comfortable room and big very comfortable bed Breakfast excellent fried and scrambled eggs delicious views from restaurant wonderful. Looking forward to spending another New Year break in the future.
January 9, 2013
Rated 1.0 out of 5.0 by Isa29 overnight stay in the Xmas period
we were deeply disappointed to see that our request to wake us up for our ferry was not taken into account by the staff at reception.
It was a shamble to get everyone up and ready, having arrived past 1 in the morning!
The room was fine, big enough for the 3 of us but a bit dated.
January 7, 2013
Rated 4.0 out of 5.0 by Carrie3481 Great value, perfect location
Stayed one night at the end of December and it was great to find a room that caters for a family with 3 children. Room was a good size, location perfect, staff very friendly and breakfast selection huge. Very impressed with value for money and would definitely stay again.
January 5, 2013
Rated 4.0 out of 5.0 by bristolmade THE REGULARS RETURN
Enjoy brief stay in Plymouth once or twice most years, using 2 hotels. Holiday Inn is always reliable and we enjoy the food and the position on the Hoe, plus the onsite parking. Maybe some areas are getting towards the time they will need to be re-done, but everything worked, was clean, unmarked etc. and the staff are lovely. Unless you are prepared to pay megabucks and stay somewhere that refurbs constantly, you can't have the latest style and gizmo. That's fine by me.
January 2, 2013
Rated 3.0 out of 5.0 by BarbaraL The Room No.3
Reception was advised earlier in the day that we would arrive late. Upon arriving the central heating unit in the room did not work. A small freestanding replacement heater had been provided but good service would have been to put the replacement heater on prior to the guests known time of arrival. The room was very cold.
A bath was taken. Would have preferred to use the shower but that did not seem to work. A staff member was informed about the shower.
December 18, 2012
Rated 4.0 out of 5.0 by Reevesk Great Stay, great location
Great stay and a great location with cheap parking only £3 for the night. We had a nice drink in the penthouse although on the expensive side a glass of wine was over £6 it had lovely views over the Hoe. We did request this view when booking online as it asked if we had any preferences but i would not expect to get it as there appearsthey are limited rooms with this view, but this request would have been nice to have been acknowledged even if it was not available. In the evening before leaving for a party we meet friends in the sports bar which was very nice and relaxed. Breakfast was good and enjoyable. I would definalely stay at this hotel again if visiting withi out a doubt.
December 17, 2012
Rated 2.0 out of 5.0 by Simon23 H.I.Plymouth
Staff great on reception made to feel welcome. Breakfast staisfactory nothing special. Only the view made it staifactory, Rooms and corridors tired now as like the outside which has always been that way,
December 13, 2012
Rated 5.0 out of 5.0 by Mannammead One of the best Holiday Inn Hotels I have ever stayied in
Overall a very professional and warm hospitality with the added bonus of an excellent cuisine.
December 8, 2012
Rated 4.0 out of 5.0 by Julie22 Good value for a weekend break
We stayed for a long weekend, and found the hotel convenient for both the shops and The Barbican. The staff were very friendly and the breakfast was excellent value. The room was a little cold on arrival but soon warmed up with the heater provided. Very quiet at night, which was good. Would use again when in Plymouth.
December 8, 2012