Rated 4.1 out of 5 by 410
Rated 4.0 out of 5.0 Friendly staff
I always stay at the Holiday Inn in Plymouth - good location and has parking.
June 9, 2014
Rated 2.0 out of 5.0 by platinumnot elite Plymouth Holiday Inn
Staffs were very poor and unfriendly. Breakfast was also very poor and not good value for money. It is the kind of hotel you can tolerate for one night but if you plan to stay longer i would choose a hotel were customer needs and service comes first.
June 9, 2014
Rated 4.0 out of 5.0 by Lloydie Greta location and service
The hotel is based just below Plymouth Hoe which is a great location. The breakfast service and the helpfulness of the staff was very good.
One instance was that the underground car park was full but a member of the front desk came down to the garage and helped me find a parking space.
June 5, 2014
Rated 2.0 out of 5.0 by hoathie lovely veiw and slept good
The room was dusty the bed has a rip in the base the staff wasn't friendly the waitress in the breakfast room was rude because we went in the wrong door witch was not clear what door to use the reception windows were dity with finger prints all over them for a 4 star hotel it is pretty disappointing
June 5, 2014
Rated 5.0 out of 5.0 great hotel
an un-expected upgrade resulted I a great weekend stay. many thanks i'll return and recommend this hotel to friends and colleagues.
June 4, 2014
Rated 1.0 out of 5.0 by Jockojack Tired
The tired looking holiday inn looking over the Hoe, If you get a room with a view(I didn't). The room itself was a let down the decor could do with a spruce up and the hallway out side my room had a strong smell of cigarette smoke. Cannot comment on the evening meals as we ate out but the breakfast was nothing to write home about. All in all i could not recomend this hotel. ps dont expect any platinum recognition either.
June 3, 2014
Rated 1.0 out of 5.0 by Lucy C Disappointing
I have stayed in this hotel several times with my family over the years as we have family in the area. We have always chosen this hotel because of the exceptional location and it's the only hotel with a pool. However, on this occasion we felt the hotel has gone down hill. Are they selling up?
Our room was an executive with 2 double beds on the 10th floor. The room was thick with dust (every surface including the lamp bases) so we couldn't put anything down. There were sticky drink rings on the bedside table. The carpet hadn't been hoovered. I tried to phone reception on several occasions but it just rang until the line was cut off. I therefore had to go down to reception (from the 10th floor!) to lodge my complaints. There was no apology, just a call to the housekeeping manager to send someone to my room.
It also advertises that you can have a choice of pillows. I therefore asked for some feather pillows. The housekeeping manager arrived at my door and advised that he had checked their cupboard and there were no feather pillows left. We had a very sleepless night on very firm mattresses and firm pillows. I know some people would be ok with that but it wasn't to our liking.
The room had a wall mounted air conditioning unit in it. The window was locked for safety so you couldn't breath in the room. On turning the air conditioning unit on it sounded like a tank had rolled into the room. This noise went on and off all night.
The bath was stained yellow and there was a water/sewage leek coming from the back of the toilet. I complained to reception about the leak.
There was no comment card in the room (funny that) and no folder providing information on the local area and hotel amenities.
That evening, while we went out for dinner, the room was dusted and hoovered but still not to the standard I would have expected.
My dad had a standard room which had no wall paper, no pictures and no biscuits were provided with the tea making facilities.It was like a hospital room. By that time we'd lost the will!!
I'm now a very disappointed customer who will be finding somewhere else to stay in future.
June 3, 2014
Rated 4.0 out of 5.0 by Dave0063 Friendly staff
Good location, friendly and helpful staff.
Would be useful if the coach parties came down to breakfast 15 minutes after the business clients.
June 2, 2014
Rated 5.0 out of 5.0 by Amanda10 No better place to stay in Plymouth
I stay at the Holiday Inn in Plymouth regularly and can't thank the staff enough for all that they do. They are friendly and welcoming and go out of their to help. I enjoy eating in the restaurant and using the gym. I look forward to my next visit.
June 2, 2014
Rated 5.0 out of 5.0 Helpful staff; excellent breakfast. comfortable, clean, airy room
Hotel staff were helpful and welcoming, polite and professional, even on Sunday morning when the dining room was very busy at breakfast time. Our room was light and airy, lashings of hot water and we were not disturbed by sounds outside of the room, (so many hotels seem to have very thin walls where all you hear are doors opening and closing, people passing, and the other general sounds of a busy hotel). Breakfast was excellent, lots of choice and variety, I loved the sausages. The car park on site was very handy, albeit a little tight to get into. The view from the breakfast room was spectacular. On arrival, around 19:30, I asked for an extension lead, needed for a piece of medical equipment - it was brought to the room in less than fifteen minutes.
I have stayed in worse hotels, but not many better. A comfortable and pleasant base of operations for our weekend in Plymouth. Well done to all the staff.
May 29, 2014
Rated 3.0 out of 5.0 by Sugarplum Disappointed
After many happy and comfortable stays in this hotel, we found ourselves in an executive room which although clean, had a window which didn't close properly. This resulted in a loud whistling noise the whole night. Coupled with a very noisy bathroom fan and a basin tap that had to run for 5 minutes before cold enough to brush teeth! What a shame as we will now think twice before visiting this hotel again. The staff were as usual most friendly and helpful.
May 28, 2014
Rated 5.0 out of 5.0 by Busbypete 121 The Best Hotel Yet.
My Wife and I have stayed in many Hotels around the country, yet, I can confidently say without any hesitation,that the Holday Inn , Plymouth is outstanding in everything. The staff definitely go the extra mile to ensure that their customers are looked after. We felt relaxed and cared for. Well Done to everyone at Holiday Inn, Plymouth.
May 28, 2014
Rated 2.0 out of 5.0 by poppydog Not a great experience overall
A rather overpriced hotel for what was provided. Very tired and in need of maintenance especially in the bathroom, hand rail falling off, shower damaged.
Breakfast chaotic, should have been good as has lovely views, Staff appeared harassed and stressed.
On the plus side great location, which is why a lot of people use it including my family.
May 28, 2014
Rated 5.0 out of 5.0 by 14Andy Excellent service
During this visit the service was excellent. No problems encountered. The food in the restaurant was of good quality and well presented. The hotel was busy but there was very little noise within the hotel.
May 26, 2014
Rated 5.0 out of 5.0 by FelixMadddieMum great family stay
I visited with 3 children aged 5, and 10. This is a great family hotel - our room had a double bed and a bunk bed with a double underneath a single - plus a sofabed, could have slept loads of us in there!! We enjoyed all the facilities - complimentary drink in the bar (great views), swimming pool etc. The location is great, right next to Plymouth Hoe and a short walk from shops and the marina Barbican area. Staff were very friendly and helpful. We'll be back!
May 22, 2014
Rated 1.0 out of 5.0 by BigG51 Too many extras
£15 for breakfast each and a whooping £15 for internet, plus car park could have made this £48 in surcharges.
There are much nicer and better priced places to stay.
May 22, 2014
Rated 1.0 out of 5.0 by Scouse 2305 Nightmare stay for my Wife and I
This is the worst Holiday In I have ever stayed in.
I was not expecting Intercontinental standard but this place (which we used as a base for walks in Devon
May 21, 2014
Rated 1.0 out of 5.0 by dempsey Not the best
Poorly looked after by staff. Astonished to discover on leaving that we had to pay for the car park. Of all the Holiday Inss we have stayed at, this is about the only one I'll not be happy to return.
May 16, 2014
Rated 4.0 out of 5.0 by Cadis Breakfast
Fantastic Location and view for a start to the day -----Buffet excellent ----unusual to be hot and with hot plates
May 14, 2014
Rated 5.0 out of 5.0 by Chris 99 Great Value
Value for money, comfortable beds, good staff and a good breakfast.
May 11, 2014
Rated 5.0 out of 5.0 by Jim&Pat Excellent Overall Experience
From the first reception, through room service, bar and mealtimes, to check out, the service here was exceptional. The room was large with all comforts and a superb view. The restaurant on the top floor had wonderful panoramic views over the Hoe and city and the food was of a good quality (not always the case for chain hotels).
Inevitably the underground car park was somewhat dark and unwelcoming, but the charge was reasonable and access to the hotel by lift.
Would highly recommend the hotel with present management and staff. Will certainly stay again.
May 10, 2014
Rated 5.0 out of 5.0 by Demetri Good hotel, great location, fantastic service
This was a good experience overall, the hotel itself was perhaps slightly lacking in character and felt a little bit dated, but the excellent service more than made up for that. The staff were always polite, helpful and very accommodating and overall I felt our weekend break offered really excellent value for money. Rooms were clean, breakfast offered a fantastic choice, and the location was superb. Parking, although a bit snug for our people carrier, was again extremely reasonably priced at only £3 a day. Would highly recommend and hope to visit again soon.
May 8, 2014
Rated 3.0 out of 5.0 by TmK21 Good Location
Good location for visiting Plymouth, with views out to sea for breakfast. Underground car park can be tight in a large car, but there are usually spaces available. Wifi is expensive.
May 7, 2014
Rated 5.0 out of 5.0 by RogerTheGreen Fantastic location and value for money.
We stay at this hotel every year when we come for a trip to watch Plymouth Argyle at home. We used to stay elsewhere until we discovered the Holiday Inn Plymouth about four years ago and now we don't consider staying anywhere else. The location is the main attraction that draws us back, with the Hoe and the Barbican being practically on the doorstep. The views from the Penthouse floor restaurant are superb, especially on a lovely sunny morning. The staff are always friendly and happy to assist in any way they can. The car park is a bit tight for larger vehicles and when there is a function on at the hotel parking spaces can be hard to find, even with the overspill car park across the road at the rear.
All in all, for value for money and the great choice of breakfast foods on offer, you can't go wrong with the Holiday Inn Plymouth.
May 6, 2014
Rated 5.0 out of 5.0 by essjayemm 3 day break visiting family
After a dreadful journey due to bad weather all the way from Peterborough, we were able to relax and enjoy the hotel, which helped enormously toward making the whole weekend a great success
May 2, 2014
Rated 3.0 out of 5.0 by JDLV Noisy night
We have the stayed at this hotel before as a couple and felt it would be suitable to bring our 1 and 3 year old on a restful weekend break for us all. The first night was fine but our 2nd night was disturbed by an extremely noisy room above which I had to complain about 3 times. The staff were helpful but it unfortunately didn't rectify the situation and we all had broken sleep. Extremely disappointing when we were all requiring a family break. It was unacceptable behaviour by the room above occupants and would hope the hotel would ensure this does not happen for other customers,
May 2, 2014
Rated 4.0 out of 5.0 by daverey44 Perfect location but noisy night
The hotel is in an excellent location and the staff are extremely helpful. The room was clean but a bit tired looking. Only downside was that our room, on the 10th floor, seemed to be right under the restaurant and it was very noisy from 4am as they were preparing for breakfast. Also, the lifts kept waking the kids up through the night.
We got home to find we had left a mobile phone in the room - the staff were so helpful in returning it to us I cannot praise them highly enough.
May 1, 2014
Rated 5.0 out of 5.0 by Pitters04 Everything perfect.
Only stayed one night but from the check in to the check out , the service was friendly, efficient and welcoming. I recommend the restaurant as being good value and myself and relatives received attentive and warm service from the waitress who made us feel very welcome. The Hotel exuded an air of calm efficient service and should I be in Plymouth again I would stay here again.
April 30, 2014
Rated 1.0 out of 5.0 by Hev1 Not value for money
Everywhere needs painting,
Mould in recess of windows,
Nets hanging off rails,
Heaters in room not working,
No extra blankets.
April 29, 2014
Rated 5.0 out of 5.0 by Pastyluvvers mate Concept Room
At the last visit I was invited to try one of the newly refurbished 'Concept' rooms which has very modern furniture to a high standard and a luxuriously comfy bed. The room was very comfortable with my only criticism being too many cushions mountained on the bed - good for the girls but too many for my liking. Also, one must remember to close the wardrobe door before trying to open the bedroom door. All in all though - a very enjoyable experience but to clinch the makeover, new bathroom suite would be the icing on the cake.
April 28, 2014