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Rated 4.1 out of 5 by 455 reviewers.
Rated 2.0 out of 5.0 by Needs Refurbishment The public areas of this hotel are generally modern and good condition. Sadly in my experience the corridors and rooms could do with more than a "lick of paint". The paintwork on the skirting boards and door-frames were badly chipped; the carpet looked a bit tired and while the room was very spacious it looked "tired" and in need of upgrading and the lighting was dim. The bathroom was clean but looked old and there were visible signs of repairs to tile grouting and sealants which made it look shabby. The staff at the hotel were excellent, efficient, friendly and helpful. We'd arrived late and were tired but couldn't lie-in as long as we'd have liked because breakfast stopped at 9.30 am June 24, 2014
Rated 5.0 out of 5.0 by 1 night Excellent service, reasonable charges ,hotel starting to look a little tired but very clean and tidy. June 24, 2014
Rated 5.0 out of 5.0 by Steve's Wedding Hotel is one of the best I've stayed in for the price but DO NOT park in the outside carpark -you need a shovel to clear the windscreen SEAGULLS!! June 19, 2014
Rated 4.0 out of 5.0 by Only One night Will use this Hotel again when in this area but, it's a tired Hotel and need updating. June 19, 2014
Rated 3.0 out of 5.0 by Holiday Inn Plymouth The Holiday Inn, Plymouth was found to be located between the city centre and the sea front, with fantastic views of the Hoe, Smetons Tower and the sea from the Penthouse Bar and restaurant. We did manage to park our car in the overflow car park, but the hotel does have limited parking facilities. We chose not to have breakfast at the hotel, as the cost for one person is the same for 4 people eating at another location. We chose not to make use of the internet, as the asking price was ridiculous, and you could have got free WIFI at the same location as the cheaper breakfast bar. The rooms were of a reasonable standard, nothing fantastic. Overall we thought the hotel was a little tired, but worth the stay for its location. The staff were found to be polite and more than helpful with any request put to them. June 18, 2014
Rated 4.0 out of 5.0 by Holiday Inn Plymouth Great location, great view, very quite even with wedding functions on. good breakfast and service. Car park is a joke don't go in unless you are in a Fiat 500 as a Range Rover just doesn't fit (although I made it do so with 70 point turns!) Bathrooms look a bit tired now and need an update June 18, 2014
Rated 4.0 out of 5.0 by All right Generic, OK bedroom. Breakfast is to be avoided. Pillows are hard. I missed my wife and my dog. June 17, 2014
Rated 5.0 out of 5.0 by university visit Lovely clean friendly place to stay slightly more expensive than other hotels but we will definitely be staying again this year as we all enjoyed our stay so much. June 17, 2014
Rated 5.0 out of 5.0 by Excellent all round Excellent all round but would have slept better in a single bed rather than a double. An enjoyable stay. June 15, 2014
Rated 5.0 out of 5.0 by Holiday Inn Plymouth This hotel was perfectly situated for visiting Plymouth. With the Plymouth hoe directly on the one side of the hotel and the busy town centre with a great selection of shops, bars and restaurants on the other side. Easily accessed and free parking facilities for cars. Hotel was clean. Staff were friendly and helpful. Decoration and Furniture was a bit dated but the overall position of the hotel and friendliness of all staff compensated for this. The bar and restaurant are in the penthouse giving a magnificent view of Plymouth Hoe. Bar and restaurant choices and prices are excellent. Would definitely recommend visiting this hotel. June 13, 2014
Rated 5.0 out of 5.0 by Like Home from Home A very clean, comfortable and roomy accomadation, everything you need in one place . Stunning views while having a meal, food outstanding, helpful, polite and smartly dressed staff. It was lovely for my family and myself to be located in one Hotel. Will certainly stay with you again. Thank you June 12, 2014
Rated 3.0 out of 5.0 by Disappointed stay This hotel is 'very tired'. The rooms are of the Travel Lodge standard (that is why I don't stay at Travel lodges). I expect more from Holiday Inn than this it is not good for their reputation. I will not be staying there again June 11, 2014
Rated 5.0 out of 5.0 by Large Room with good view I've stayed at this hotel before and would again because of its position on The Hoe with good views from the higher floors June 10, 2014
Rated 5.0 out of 5.0 by Lovely hotel The staff were friendly and very helpful, our room was lovely fantastic view, and the breakfast was very tasty and plenty of choice, very close to the Hoe. June 10, 2014
Rated 4.0 out of 5.0 by Location A good location for the Devon/Cornwall area plus the view at breakfast is unique. June 9, 2014
Rated 4.0 out of 5.0 Friendly staff I always stay at the Holiday Inn in Plymouth - good location and has parking. June 9, 2014
Rated 2.0 out of 5.0 by Plymouth Holiday Inn Staffs were very poor and unfriendly. Breakfast was also very poor and not good value for money. It is the kind of hotel you can tolerate for one night but if you plan to stay longer i would choose a hotel were customer needs and service comes first. June 9, 2014
Rated 4.0 out of 5.0 by Greta location and service The hotel is based just below Plymouth Hoe which is a great location. The breakfast service and the helpfulness of the staff was very good. One instance was that the underground car park was full but a member of the front desk came down to the garage and helped me find a parking space. June 5, 2014
Rated 2.0 out of 5.0 by lovely veiw and slept good The room was dusty the bed has a rip in the base the staff wasn't friendly the waitress in the breakfast room was rude because we went in the wrong door witch was not clear what door to use the reception windows were dity with finger prints all over them for a 4 star hotel it is pretty disappointing June 5, 2014
Rated 5.0 out of 5.0 great hotel an un-expected upgrade resulted I a great weekend stay. many thanks i'll return and recommend this hotel to friends and colleagues. June 4, 2014
Rated 1.0 out of 5.0 by Tired The tired looking holiday inn looking over the Hoe, If you get a room with a view(I didn't). The room itself was a let down the decor could do with a spruce up and the hallway out side my room had a strong smell of cigarette smoke. Cannot comment on the evening meals as we ate out but the breakfast was nothing to write home about. All in all i could not recomend this hotel. ps dont expect any platinum recognition either. June 3, 2014
Rated 1.0 out of 5.0 by Disappointing I have stayed in this hotel several times with my family over the years as we have family in the area. We have always chosen this hotel because of the exceptional location and it's the only hotel with a pool. However, on this occasion we felt the hotel has gone down hill. Are they selling up? Our room was an executive with 2 double beds on the 10th floor. The room was thick with dust (every surface including the lamp bases) so we couldn't put anything down. There were sticky drink rings on the bedside table. The carpet hadn't been hoovered. I tried to phone reception on several occasions but it just rang until the line was cut off. I therefore had to go down to reception (from the 10th floor!) to lodge my complaints. There was no apology, just a call to the housekeeping manager to send someone to my room. It also advertises that you can have a choice of pillows. I therefore asked for some feather pillows. The housekeeping manager arrived at my door and advised that he had checked their cupboard and there were no feather pillows left. We had a very sleepless night on very firm mattresses and firm pillows. I know some people would be ok with that but it wasn't to our liking. The room had a wall mounted air conditioning unit in it. The window was locked for safety so you couldn't breath in the room. On turning the air conditioning unit on it sounded like a tank had rolled into the room. This noise went on and off all night. The bath was stained yellow and there was a water/sewage leek coming from the back of the toilet. I complained to reception about the leak. There was no comment card in the room (funny that) and no folder providing information on the local area and hotel amenities. That evening, while we went out for dinner, the room was dusted and hoovered but still not to the standard I would have expected. My dad had a standard room which had no wall paper, no pictures and no biscuits were provided with the tea making facilities.It was like a hospital room. By that time we'd lost the will!! I'm now a very disappointed customer who will be finding somewhere else to stay in future. June 3, 2014
Rated 4.0 out of 5.0 by Friendly staff Good location, friendly and helpful staff. Would be useful if the coach parties came down to breakfast 15 minutes after the business clients. June 2, 2014
Rated 5.0 out of 5.0 by No better place to stay in Plymouth I stay at the Holiday Inn in Plymouth regularly and can't thank the staff enough for all that they do. They are friendly and welcoming and go out of their to help. I enjoy eating in the restaurant and using the gym. I look forward to my next visit. June 2, 2014
Rated 5.0 out of 5.0 Helpful staff; excellent breakfast. comfortable, clean, airy room Hotel staff were helpful and welcoming, polite and professional, even on Sunday morning when the dining room was very busy at breakfast time. Our room was light and airy, lashings of hot water and we were not disturbed by sounds outside of the room, (so many hotels seem to have very thin walls where all you hear are doors opening and closing, people passing, and the other general sounds of a busy hotel). Breakfast was excellent, lots of choice and variety, I loved the sausages. The car park on site was very handy, albeit a little tight to get into. The view from the breakfast room was spectacular. On arrival, around 19:30, I asked for an extension lead, needed for a piece of medical equipment - it was brought to the room in less than fifteen minutes. I have stayed in worse hotels, but not many better. A comfortable and pleasant base of operations for our weekend in Plymouth. Well done to all the staff. May 29, 2014
Rated 3.0 out of 5.0 by Disappointed After many happy and comfortable stays in this hotel, we found ourselves in an executive room which although clean, had a window which didn't close properly. This resulted in a loud whistling noise the whole night. Coupled with a very noisy bathroom fan and a basin tap that had to run for 5 minutes before cold enough to brush teeth! What a shame as we will now think twice before visiting this hotel again. The staff were as usual most friendly and helpful. May 28, 2014
Rated 5.0 out of 5.0 by The Best Hotel Yet. My Wife and I have stayed in many Hotels around the country, yet, I can confidently say without any hesitation,that the Holday Inn , Plymouth is outstanding in everything. The staff definitely go the extra mile to ensure that their customers are looked after. We felt relaxed and cared for. Well Done to everyone at Holiday Inn, Plymouth. May 28, 2014
Rated 2.0 out of 5.0 by Not a great experience overall A rather overpriced hotel for what was provided. Very tired and in need of maintenance especially in the bathroom, hand rail falling off, shower damaged. Breakfast chaotic, should have been good as has lovely views, Staff appeared harassed and stressed. On the plus side great location, which is why a lot of people use it including my family. May 28, 2014
Rated 5.0 out of 5.0 by Excellent service During this visit the service was excellent. No problems encountered. The food in the restaurant was of good quality and well presented. The hotel was busy but there was very little noise within the hotel. May 26, 2014
Rated 5.0 out of 5.0 by great family stay I visited with 3 children aged 5, and 10. This is a great family hotel - our room had a double bed and a bunk bed with a double underneath a single - plus a sofabed, could have slept loads of us in there!! We enjoyed all the facilities - complimentary drink in the bar (great views), swimming pool etc. The location is great, right next to Plymouth Hoe and a short walk from shops and the marina Barbican area. Staff were very friendly and helpful. We'll be back! May 22, 2014
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