Rated 4.1 out of 5 by 790
Rated 5.0 out of 5.0 by Leigh075 Short Break
Once again a very enjoyable short break at the Holiday Inn Plymouth. Room nice and big, staff friendly and helpful,son forgot to pack his toothbrush and razor but reception sorted this out straight away. Views from the restaurant lovely. Service very good. Such a great selection of breakfast food did not need to eat again until evening meal!
July 28, 2015
Rated 1.0 out of 5.0 by JamieCh Surely not a 4 star hotel?
We stay at hotels on a regular basis and decided to stay at the hotel in our home town, due to an event taking place on The Hoe.
To start with, there were builders everywhere down our corridor (room 13). Whilst I appreciate that there is no good time to carry out renovations, 8.30am in the morning for drilling is a bit early for some leisure break guests. 10am would be ideal, as well as advance notification that the hotel was being renovated on the same corridor as our room.
On the Wednesday evening we ordered some Champagne in the penthouse level bar. The young girl that served us brought over the ice bucket and bottle and just left it on the table and walked off. It is the first time in a 4 star hotel that the wine or Champagne was left to be opened by the guest!
The second bottle was served by a male member of staff who did pour the drink and was as expected for a 4 star hotel.
Whilst seated in the bar, we did hear the same young lady greet other guests at the bar with 'what do you want?'. It was said in a polite manner, but not the words you expect to hear in a 4 star hotel.
I certainly wouldn't recommend this hotel anymore now that we've stayed at it. Shame really as Julian & May are fantastic, sadly let down by the rooms and a member of the bar staff.
On checking out the next morning, we were not asked the usual, 'how was everything with your stay'. I guess the reception staff had already been grilled by other guests about the noise from the builders!
July 27, 2015
Rated 1.0 out of 5.0 by J__M Disappointed
Cold shower in morning then in evening staff entering room because fire alarm has been triggered by steam from hot shower even though bathroom door is closed, when i complain i get no further than 3 receptionists who close ranks and tell me the hotel has every right to barge into any room they choose
July 26, 2015