Rated 4.3 out of 5 by 100
Rated 4.0 out of 5.0 by scotty85 Helpful staff
After a very unpleasant start to my experience, which was not the hotel's fault, after booking through an online agency that made a mess of the booking and were unhelpful in resolving the issues...the hotel staff came through to help. After everything was figured out it was a good clean hotel with good amenities. One of the better IHG properties i have stayed in. Good restaurant also.
October 28, 2013
Rated 4.0 out of 5.0 by JPP71 Better the other
Clean and nice room.
I am giving 4 star because of reception staff.
I stayed at lots of Holiday Inn.
As compare to other, I don't like the attitude of the reception staff here.
Apart form that everything was good.
October 26, 2013
Rated 2.0 out of 5.0 by Stelray Avoid the restaurant!
Room was not as confirmed on my reservation.
Problem with billing after check-out despite settling bill at the front desk prior to check-out.
Incredibly poor exterior hotel signage.
October 24, 2013
Rated 2.0 out of 5.0 by hightorr BUSY WEEKEND
THE hotel on Saturday was filled with gordous people, I believe attending a wedding. This may have affected the overall experience of our stay. But we had also experienced a rather unhappy Friday. we arrived on the afternoon train from Guelph/Toronto and I had checked to see if there was a shuttle to the hotel-yes there as "just call when the train arrives in Dorval" called 15 minutes before it arrived, no shuttle in the next hour even though the desk assured me TWICE it was only ten minutes away. We took a cab.
At desk some considerable confusion as to where our banquet was being held, very small hot room, not suitable to function.
Next day misinformed about which door shuttle bus to Mac was using-missed shuttle, as we had deadline cab again ..
Material left for me at desk could not be found until after needed.
Saturday evening same wrong door information.
Room had 30 bugs crawling around inside of window. Operator button on phone did not work.
Continental breakfast was good.
October 23, 2013
Rated 5.0 out of 5.0 by Bear52 Good stuff!!!
This hotel was tuned up very nicely... great location in the West Island, well appointed...overall this is a good stay for travelers...good stuff!
This is my 3rd stay and there are no disappointments...
October 21, 2013
Rated 1.0 out of 5.0 by smorrison77 No hot water
I was warned the night before that they were doing work on the water pipes in the middle of the night. Come morning, however, there was simply no hot water anywhere in the hotel. When I called the concierge to ask if it was my room or the whole hotel, I was notified it was the whole hotel. I asked if we would be receiving a discount to our room and was notified we would not be.
I had to contact the customer centre to ask for points to be credited to my account.
It is shameful that rewards points or a percentage off the night's stay was not offered automatically to ALL of the guests in the hotel.
An extremely disappointing experience with an otherwise nice location.
October 20, 2013
Rated 5.0 out of 5.0 by Didi8 Pointe-Claire stay
,Beautiful modern room. Appreciated available small fridge. Lunch in BAR area was delicious, generous in proportion and fairly priced. Parking had easy access to elevators.
October 18, 2013
Rated 5.0 out of 5.0 by Bravo5310 Montreal weekend
Two ways you know that a hotel is good.
1. The place was clean everywhere you stepped foot. The room
was clean, lobby, restaurant and bathrooms.
2. The food was delicious. I had the buffet hot breakfast and
everything was hot and tasty.
The pool and whirlpool was relaxing. They had towels in both the gym and pool. The one thing I would like them to provide are mats in the gym. That cold hard floor was as uncomfortable as can be trying to stretch out those kinks from a 4 hour train ride.
October 10, 2013
Rated 5.0 out of 5.0 by Garland92 Great place to stay
Whenever i come to Montreal to visit family and friends, I always stay at the Holiday Inn Pointe Claire. The staff and service has always been excellent.
October 9, 2013
Rated 5.0 out of 5.0 by ka70 Love The Holiday Inn and Suites
I recently reserved a room to celebrate my birthday. The staff was very friendly and helpful. The room was wonderful and clean. Everything was very comfortable. I love it there.
If I had to say anything negative at all I would have to say that I find the hot tub is a little too hot. So much so that I couldn't sit in it to relax. Other than that I would stay there again in a heartbeat.
October 9, 2013
Rated 5.0 out of 5.0 by exorcist Nice room
Room was classy, really clean, didn't have the stuffy humid hotel room smell.
We checked in before heading to family's place, noticed that we would need more towels. We let the front desk know and the extra towels where in the room when we returned from visiting.
Quick check in and out.
October 3, 2013
Rated 5.0 out of 5.0 by Acap52 Welcoming atmosphere and great facilities
Loved our stay at Holiday Inn! Excellent location and access to highway. Staff were warm and welcoming as well as efficient. Enjoyed a great dinner at Marquis restaurant and there was a generous variety for breakfast. All this and relaxing comfort in clean rooms and amenities!.
October 3, 2013
Rated 5.0 out of 5.0 by richlen 5 star operation
Everything about this hotel is top notch.
Cannot say enough about all aspects of this operation.
Will return at every opportunity.
October 2, 2013
Rated 5.0 out of 5.0 by Fred11 Great staff, great location
This was our first stay at this hotel, and will not be our last.
We arrived at noon although check-in is 3pm. But our room was available, so "no worries". The staff were very welcoming and helpful. No rush at check in, but friendly, courteous, and efficient. The room was large and clean -- very nice.
This hotel is about 35 years old, but renovated about 18 months ago. As far as we could see, the reno project was a success -- it seemed like a new brand new hotel.
The location was particularly good for us as we were in Montreal for a family event, and some of the family live in Pointe Clair only a few blocks from the hotel. But the location is also good for the big mall across the highway, and for local restaurants and bars. It is also relatively easy to get from the hotel to the autoroute into central Montreal, and to find your way back (but check local maps so you know the best "in" and "out" routes).
The hotel restaurant and bar were excellent. The breakfasts were particularly good -- 10 dollars for continental buffet, and 15 dollars for the hot buffet, better value than many competitors.
October 2, 2013
Rated 2.0 out of 5.0 by abby60 Great weekend away
Came in for a wedding .. good central location, have stayed there several times. Staff very helpful, breakfast great value.
October 2, 2013
Rated 5.0 out of 5.0 by Eagle1753 My second stay at your property in one month
This was my second stay at your property! Last month I stayed over 15 days utilizing my priority club points. This time I stayed on my own from September the 12th through the 15th, to celebrate my daughter's birthday, and I must tell you it was just as pleasant and enjoyable as my first stay. Thank you!
Due to my business I travel often to different countries and have stayed at many different hotels where I enjoyed staying, but allowed me to say that your property stands over all the other places. Thank you to all of you for making my two stays very pleasant and enjoyable!
September 19, 2013
Rated 5.0 out of 5.0 by Peter16 Excellent and Very Attentive Staff
Good location, very nice room and extremely friendly staff.
September 18, 2013
Rated 4.0 out of 5.0 by travelbuff2013 Nice stay
The hotel was very nice and clean. Beds are very comfortable except for the pillows. I booked a room with a king sized beds and found the pillows to be very small. The size would be found on a twin or double bed in my opinion.
The pool and hot tub were nice. It was great to sit in a hot tub that was at a perfect temperature compared to other hotels where the water is warm. I do have one complaint about the pool. I checked in on a Friday and decided to go for a swim before dinner. I got to the pool area around 4:15. There were swimming lessons going on. Not wanting to disturb (thinking maybe it was a one off), I sat in the hot tub until 4:30 as it looked like things were wrapping up. It was a little annoying to hear one of the swimming instructors yelling "kick, kick, kick, kick" repeatedly. When 4:30 rolled around more people came in for other lessons. I decided to go into the pool anyway as I was a hotel guest who paid for a room in a hotel with a pool. I stayed out of the way of the lessons but was very disappointed that the hotel would agree to this and that upon check-in, nobody told us that there are lessons until about 5pm on Friday. I heard one of the parents ask the instructor if she had a cancellation and she said she was available on Sunday. Since I was checking out on Sunday, I don't know if the swimming lessons continued in the mornings on the weekend. To me, hotels advertise areas for relaxation or families to unwind, therefore swimming lessons should be in public pools not hotels.
September 11, 2013
Rated 5.0 out of 5.0 by Mike20131 Great Room and Comfortable Beds
Our stay at this hotel was very enjoyable. The room was clean and extremely comfortable. The staff was friendly and courteous. We stayed there because we were attending a wedding which was only a few minutes away. Perfect location. We would definitely stay at this hotel again if we were in this area.
The only con for this hotel would be not having a complimentary breakfast.
September 10, 2013
Rated 5.0 out of 5.0 by Queen22 Nice size room with comfortable beds.
Nice room and decor. Lobby and pool area were also very nice. Would definitely stay again.
September 6, 2013
Rated 5.0 out of 5.0 by momamia excellent service
My gran-daughter and I appreciated the excellent service such as the free shuttle from and to the train station, the early access to the room and the later time of departure. We enjoyed your gym and your beautiful pool and hot tub. The room was beautifully decorated and the beds very comfortable. The reasonably priced breakfast was very good. We enjoyed the 8 minute walk to Fairview shopping center. We would definitely stay at this hotel again.
R. and E.
September 5, 2013
Rated 4.0 out of 5.0 by Crouchey Pleasant
The room was perfect. The staff was very friendly. It was a wonderful visit.
September 3, 2013
Rated 5.0 out of 5.0 by HickChick006 Amazing Experience!
I thoroughly enjoyed my stay at this hotel. It was the most relaxing part of my entire trip!
It was my first trip to Quebec and I had some difficulties with my initial means of transportation and when I finally arrived in Quebec it was late and dark and I had NO idea what to do. I had the number for the hotel and called them. I let them know that I was arriving late and was wondering if they could refer me to a taxi company. They happily obliged and transferred my call so I could arrange a ride. When I arrived at the hotel the staff were extremely friendly and understanding. The check-in process was fast and straight forward and I was in my room, collapsing on my bed, within 5 minutes of arriving at the hotel.
During my three day long stay the staff were always friendly and always willing to help. There were always taxis waiting outside the hotel for anyone who didn't have their own transportation.
The convenience of the room service was a Godsend for someone like me, who didn't have their own transportation and was too exhausted to leave my room when I finally managed to relax in it. The staff that brought the food and took the orders were also friendly and the food was great!
I would stay at this hotel again!! Gladly!!!
September 3, 2013
Rated 5.0 out of 5.0 by misspopularity1 Comfortable Room And Bed.
My stay at this hotel was quite enjoyable. The room was clean and extremely comfortable. The staff was friendly and courteous. I would definitely stay at this hotel again . This establishment exceeded my expectation.
August 31, 2013
Rated 4.0 out of 5.0 by Sleeperdude Great stay but be prepared to fork out for food and beverages
Room was great, comfortable and quite. Service gets good marks as well. Hard to believe it's a Holiday Inn when walking in. Very stylish. My only real complaint would definitely be cost of food and drinks. Way, way to high. Cost of buffet breakfast and alcohol made us immediately use the surrounding businesses for far better value.
August 31, 2013
Rated 4.0 out of 5.0 by alainachi good place
good place, swimming pool is very small, room is good, there were no drinks or Beverages in the room's fridge. room service was good but slow in response. prefer to have some Halal food in the restaurant menu.
August 22, 2013
Rated 5.0 out of 5.0 by jdog21 Comfortable room
I really enjoyed my first time in Montreal at this hotel. the bed and room was very comfortable. The front desk was very polite especially
with teaching me a little French.
August 21, 2013
Rated 3.0 out of 5.0 by Sker Great place, and service
Restaurant is way too expensive!!!!!!!
Staff are above average, especially Leslie and Derek...they are stars. I typically stay 3-4 nights when I come, but can't afford to dine there all nights. As a result, I tend to eat there one or maybe two nights out of my stay. $10.25 for a draft beer (including taxes) really? Nice place, but it's not the Ritz. If it wasn't so expensive, I would bring my customers to this place instead of spending money elsewhere entertaining them. Don't get me wrong, the food is very good, but iI have a hard time justifying $50 or so for a simple meal and a couple beers. Breakfast even, I'm lucky if I walk out of there without spending $25, just for myself, so I usually just got to a drive-through instead.
End of the day, I like the location, the rooms, the staff are amazing, but the restaurant/bar are far too expensive. The only thing that keeps me coming back is the staff that I've come to know. If not for them, I'd find somewhere else to stay, and for a lot less money.
August 19, 2013
Rated 5.0 out of 5.0 by Rick412 Great experienced in celebrating my daughter's 18th birthday
Yes, it was a memorable and joyful experienced of having the holiday inn as my venue for the occasion of my daughter's 18th birthday because of all the comments that i received from all of the guests who came and the food are excellent as well as the services of the staffs and specially those who are in charge that night. Thank you and hope to see you again.
August 16, 2013
Rated 5.0 out of 5.0 by Ballamachree Staff
From the check in staff to the room service staff, the people make it feel like home!
August 14, 2013