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Rated 4.4 out of 5 by 179 reviewers.
Rated 5.0 out of 5.0 by Very Good Business Class Hotel Upon arriving at the airport, I called the hotel and the shuttle arrived within 15 minutes. The driver Alex was extremely courteous and very nice. A great asset to the hotel as he will be the first person many see when arriving. The hotel is a typical business class hotel. Only minor complaint I have is that the Wifi on the 12th floor seemed very slow and inconsistent on all my devices. But it was good enough to get email, which is all I needed, but in comparison to other hotels, it probably needs upgrading. The hotel does face a busy highway, so if you are sensitive to "city" noise, then you should ask for a room facing away from the highway. Lots of restaurants and shopping (Target, Pharmacies, Grocery Stores and many small shops) around the hotel. I would definitely stay here again on another trip to Montreal. June 11, 2014
Rated 5.0 out of 5.0 by comfortable bed, great food, location,service/ I always have the best time at your hotel in pointe-Claire. the location is great and the food, service and staff are great. As I said before, I have stayed the last 4-5yrs and will always stay there when the F1 Grand Prix comes to Montreal. Keep up the good work and see you next year. Take care.... June 10, 2014
Rated 5.0 out of 5.0 by Kudos to Staff If it was one thing that made my stay most pleasant was how accommodating and nice the staff were... from the front desk to the driver of the shuttle to the server at the bar. June 9, 2014
Rated 5.0 out of 5.0 by Clean, comfy, convenient, considerate but hwy loud Love this place! The people who work there were almost all very friendly and accommodating, maintenance and cleaning staff were also extremely considerate. My only concern was hearing the highway.. I lost some sleep from the hwy noise and wind noise. I had booked the hotel to make sure I had enough sleep the night before. The desk told me that most guests said it was quieter since their renovations. *I asked to see a quieter room but the hotel was full and it was not as clean and seemed louder from echo. The evening desk staff seemed possibly bothered by my request for a quieter room, not sure. Slight smudge in a wonderful atmosphere. Even the guests were smiling and friendly. When I stayed there before the reno's (loved it then too# I was able to sleep well and wasn't as disturbed by the hwy. The cleanliness, wonderful pool, friendliness and convenience to downtown and Fairview shopping will bring me back, I'll just take the bed farther from the window and hope they find a solution #thicker windows/drapery..#. Big thank yous to most of the people at this place! #And the sheets were rougher/cheaper than I recalled, but pillows and décor were super). June 8, 2014
Rated 5.0 out of 5.0 by Great rooms the rooms and location are great. Hotel staff were very helpful. June 8, 2014
Rated 5.0 out of 5.0 by Solid Hotel What a wonderful face-lift this Hotel has under taken. You would almost think you are at a 5 star Hotel. Restaurant menu is also an upgrade to most Holiday Inns. Staff are extremely helpful and friendly. Guest room clean and modern. Will definitely be back. June 7, 2014
Rated 5.0 out of 5.0 by Not your typical Holiday Inn Very upscale Hotel for a Holiday Inn. Renovations were first class. Friendly staff. Great breakfast buffet. Clean modern rooms June 5, 2014
Rated 5.0 out of 5.0 by Perfect as always!!! Great Hotel. Most pleasant staff. Excellent furnishings and fantastic food offerings June 3, 2014
Rated 3.0 out of 5.0 by not happy two people could not sit in proper spots in juccuzi without water splashing out of tub,part of reason we booked that room.language barrier(or just didn't bother to mention) led to a few misunderstandings about breakfast.processing at front desk was short and rude.wont be staying next trip to Montreal. May 31, 2014
Rated 5.0 out of 5.0 by Great food and staff Excellent staff and food is top notch. This was our second time at this location for a hockey tournament.... Nothing but great things to say. May 29, 2014
Rated 5.0 out of 5.0 by Clean Comfortable Room and Friendly Staff Very welcoming staff was a pleasure to speak with upon arrival after a long day at work. The restaurant staff were also very polite and the food was great. May 21, 2014
Rated 3.0 out of 5.0 by Nice renovations. Good location. Staff was rude I have stayed here several times. This time my family had rented an event room to hold a memorial for my deceased mother. the staff did well during the event and it was a success. I had an unfortunate experience with one of your staff members named Mila. Mila was checking me in to my room at 3:00pm. There was an elderly woman beside me being serviced by another employee (I did not see his name badge). The woman was asking why her room was not ready at 3:00pm when she was told was check-in time. The man serving her was explaining that check-in "begins" at 3:00pm but this was not understood clearly by the woman nor I for that matter. Long story short Mila felt it necessary to loudly reiterate the other agents explanation to which the elderly woman said " I understand what you are saying"... to which Mila very rudely responded in a raised voice " WELL IF YOU UNDERSTAND THEN WHY NOT LET US DO OUR JOBS!!!".... unacceptable .... the only thing you gain by winning an argument with a client is to lose a client.... very rude. May 21, 2014
Rated 4.0 out of 5.0 by An excellent sleep The hotel is well run. The bed was extremely comfortable - great mattress, nice pillows and clean sheets and duvet. Our room was quiet and appeared welcoming. Because we arrived in a downpour, we chose to eat at the hotel restaurant. The food was adequate if a bit overpriced and the dining room feels a bit exposed to the lobby. I would stay here again. May 20, 2014
Rated 5.0 out of 5.0 by Great Renovated Hotel with amazing Staff !!! This hotel is the top HolidayInns i ever stayed in !! Looks great, food is amazing and the staff is just incredible !!! May 20, 2014
Rated 4.0 out of 5.0 by Sure value An excellent hotel, we've been there about 5 times over the last 3 months for different purposes (funerals, vacation, business) and every time we had excellent service, love the staff, the warm pool and the comfortable bed. We'll be back for sure. May 19, 2014
Rated 5.0 out of 5.0 by Great experience I must say that my stay there was very,very enjoyable and pleasant.Also,not to mention the amenities this hotel has to offer to its guests are amazing. The food there is great value for your money.The restaurant staff are amazing. Also,there is a fitness center that is very impeccable and,not to mention the pool. It is an experience you have to experience for yourself..........one that you will really,really enjoy like, I did. May 15, 2014
Rated 4.0 out of 5.0 by Poor Internet Service Nice hotel but the wireless internet service is poor. May 12, 2014
Rated 4.0 out of 5.0 by Excellent Location shopped at Fairview, husband to the airport, overnighted and home the next day. appreciated the discount for being over 65, like the pool and the service April 23, 2014
Rated 5.0 out of 5.0 by I love this place! Perfect for my visits to Montreal. Close to the highway and a short ride from the airport. Breakfast was great and the room was plenty warm. April 23, 2014
Rated 5.0 out of 5.0 by Nice hotel Stayed for a week in Apr 2014 Pros - The hotel was modern and the room was nice - The breakfast buffet had a nice selection (including a omelet station) - The gym was well-equipped - The employees at the front desk were knowledgeable and helpful Cons - The internet connection seemed a little slow April 7, 2014
Rated 5.0 out of 5.0 by Great facility in very convenient location We had a very good experience during a three-day stay. The recent renovation of this established West Island landmark was very thouough and well-done. Overnight or long-term a good choice for any traveller. April 2, 2014
Rated 5.0 out of 5.0 by Beautifully Renovated, Comfortable and Quiet Room Pleasantly surprised by this beautifully renovated spacious room. Very clean and quiet. The bed and pillows were very comfortable. Our get away for one evening was worth every penny and very reasonably priced. thanks! April 2, 2014
Rated 3.0 out of 5.0 Starting to slip First let me say that I love this hotel and it is always my first call when I go the Montreal area. I stayed two weekends in a row and the second weekend we brought my parents and had two rooms. The first thing I noticed that the carpets in the elevators were filthy I know at this time of year it is hard to keep clean but it was obvious that some of the marks had been there for a while. We brought my parents to their floor first 10th and the carpet in front of there door was full of pieces of plastic? and there is a light beside the door there was a cigarette butt that was put out on it! considering this is suppose to be a smoke free hotel we found that a little disconcerting. Our room had marks on the wall it seemed tired. I have stayed at the hotel numerous times since the renovations and I truly hope that the hotel is not going back to the way it was before the renovations it had gotten so bad that I had stopped staying there. I will try it again next time I am in the area in hopes that the housekeeping is back on track. April 2, 2014
Rated 2.0 out of 5.0 by Lousy Internet I complained multiple times about their horrible internet access and nothing was done. I will never stay at this place again! March 30, 2014
Rated 5.0 out of 5.0 by Another Great Stay This is the 3rd time we have stayed at this property in the last 6 months. Each time we have found the staff very friendly and helpful, room to be very cleanable and nicely appointed and the breakfast was hot and quickly provided. A well managed and maintained property. We will use this hotel any time we are near the East end of Montreal. March 10, 2014
Rated 4.0 out of 5.0 by Friendly Staff, Clean Rooms! Have stayed at this property on two occasions in the past 6 months. Both times, staff were very friendly and helpful, the room was clean and very well appointed (coffee maker, hair dryer, microwave, bar fridge). The location is great for getting on & off of the highway and there are lots of good restaurants close by. If shopping is your thing, there is a huge mall within a 4 min drive. March 10, 2014
Rated 4.0 out of 5.0 by Montreal Nice hotel, recently updated. Tons of pillows and the climate control worked great. Everyone was very nice during my stay. Plenty of hot water and there is even a pool. March 10, 2014
Rated 5.0 out of 5.0 by Nice change! I really enjoy my stay here, the room was clean and quite, food at the restaurant was above average! I will be back and recommend this location. Just watch yourself when leaving the parking lot onto the side road, cops we're ticketing guest leaving the parking lot and crossing over the solid white line to get to the main side road lane. February 9, 2014
Rated 5.0 out of 5.0 by A must stay Hotel Very Good service ,very good price clean and new. I will come again. February 6, 2014
Rated 5.0 out of 5.0 by Great meetings hotel The hotel did a great with our meeting. Food and service was excellent. January 25, 2014
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