Rated 4.4 out of 5 by 220
Rated 3.0 out of 5.0 by spursfan08 A stay of highs and lows!
I arrived at the airport and there was a shuttle already there waiting to pick up some other guests. This was lucky as I was unaware I was supposed to book it. Check in was a complete disaster, it took over 45 minutes to resolve some fairly simple issues and almost resulted in my room being downgraded. After over 30 hours of travelling all I wanted to do was get in the room and have a shower, so this undue delay was extremely frustrating. I did however receive an upgraded room following the managers intervention (the room I had booked was not available). Upon entering the room I noticed someone elses luggage in my room! I called down to reception and they were very apologetic and issued me with a free breakfast voucher, which was a nice touch, and changed the room quite quickly.
The rest of my stay was very pleasant, the room was really nice and modern, the breakfasts were very good and the breakfast staff were excellent.
By the end of my stay I had almost forgotten the trouble that had been caused at the beginning of my stay.
However, upon my return I noticed that my companies credit card had not been charged for my stay. It later transpired that the company I was visiting, who booked the room for me had their credit card charged instead. The credit card issue was part of the reason my check in took so long, so I had repeatedly explained which credit card must be billed. I had even sent them an email with a copy of the credit card, explaining that it must be used to pay for the room, which they acknowledged. So I am unsure how this embarrassing mistake had happened.
Overall I am not sure I would return.
September 26, 2014
Rated 3.0 out of 5.0 by PD65 Close to shopping
The lousy tv and the need to log into the wireless internet every time were the most anoying. The buffet breakfast was ok but far from many hotels we have stayed at. There is a chef station but not staffed so although it looks good, no real service to customize breakfast. Menu items for lunch
September 25, 2014
Rated 5.0 out of 5.0 by Lifegoeson Great bed, great service and location.
Overall perfect. Not much more to be said. the location is perfect, the bed huge, very clean, service fast, and overall, again - perfect.
September 25, 2014