Rated 4.0 out of 5 by 29
Rated 2.0 out of 5.0 by Bob54insc Room Quality Not Holiday Inn standard we expect
Room - musty smelling, A/C not working right, everything damp no matter how low you set A/C unit. Bed very hard, not typical Holiday Inn standard comfort.
Restaurant - did not inform us in advance what was included in Continental breakfast, only told us after we had eaten, at which point we had to pay for what we ate. Need to tell clients up front what to expect, not after the fact.
October 27, 2013
Rated 3.0 out of 5.0 by E982 Good room, bad service
I would've rated this hotel higher had they not kept my deposit for so long. It's been four days and they have yet to return my deposit. I called them and explained the situation and no one ever got back to me. The hotel has beautiful views, it's very clean and my family enjoyed the pool. I just wish they would have returned my deposit sooner.
October 2, 2013
Rated 4.0 out of 5.0 by CPTG Tropicaql Gateaway
The staff were very attentive to our needs and the rooms were very comfortable. I do recommend that you have your meals outside of the hotel since we did not enjoy the few meals that we had.
September 26, 2013
Rated 4.0 out of 5.0 by ww85 Comfortable bed, clean, plenty of parking
This hotel is outside of the historic downtown area, but it takes only 15 minutes to drive there. The hotel was very clean, it was very easy to find parking in the free parking lot, and the beds were extremely comfortable. The pillows were really soft and the mattress was just the right softness. My friend and I always wanted to sleep in because the beds felt so great.
September 25, 2013
Rated 3.0 out of 5.0 by ih555 MY EXPERIENCE
1- Pool- Dirty, with dead bugs, birds feces, brown bubbles at the corner.
2. Grass cutting - Should not be until after 11am for guests relaxation convinience.
3. Children tv channels - should work all the time like the other channels that the hotel offer.
4. Food delivery trucks - should have a delivery area that doesn't interfere with guests parking. I had an emergency once and the truck didn't move even though I asked nicely.
5. Carpets - look old and dirty.
This hotel should receive an unannounce visit from upper managers. This used to be one of my favorites hotels, but it is not anymore.
September 3, 2013
Rated 5.0 out of 5.0 by Naeke Nice view
The hotel is located on a hill with direct view on the sea. The rooms are comfortable and spacious.
As a Gold member, we had an upgrade, but unfortunately to a room with view on the parking (instead of the sea) while the hotel did not seem to be fully booked.
The breakfast was chaotic : we had to ask ourselves for coffee and missing orange juices.
August 25, 2013
Rated 5.0 out of 5.0 by nydvia excellent
staff was very courteous, accomodating, rooms very clean recommend this hotel we stay here every year at least 3 times, enjoy it very much
August 12, 2013
Rated 5.0 out of 5.0 by nichee great help from front desk
Front desk, friendly helpful with recommendations especially, Candy very cheerful. Problem with boarding pass very accommodating with computer room services. Will stay here again.
August 3, 2013
Rated 3.0 out of 5.0 by Tarwheel Failure to resolve issue
During my stay, the overall experience was average. The room was adequate, however during my second day I notice my phone would not properly dial. I notified the front desk in person on 4 occasions, which each time I was told it would be handled. The phone was never replaced, therefore I never was able to call for room service or other amenities during my stay. I was advised the phone line was having issues one time, but the issue was not with the line, as I had a dial tone and could receive calls, just the phone number key pad was sticking and not allowing calls out. The food during the stay was okay, but some very bland and tasteless. I hope that other experiences are different than mine.
July 29, 2013
Rated 5.0 out of 5.0 by Been Great View
Very nice stay with comfortable room. Enjoyable evening spent sitting outside looking over the pool at the ocean, sipping a glass of wine.
July 26, 2013
Rated 4.0 out of 5.0 by Joey0330 Awesome Staff
All the staff was great. Hotel was very clean and comfortable.
June 23, 2013
Rated 5.0 out of 5.0 by JOE23 comfortable and good services
WE ENJOY THE STAY , FOR THE FIRST TIME STAY AT YOUR HOTEL IT WAS THE BEST VACATION WE EVER HAD, EVERYBODY WAS VERY NICE AND THEY MAKE YOU FEEL LIKE HOME . ILL WILL RECOMMENDTHIS HOTEL. WE WILL GO BACK AGAIN. THANK YOU.
June 17, 2013
Rated 5.0 out of 5.0 by FrankUSA Best Hotel in Ponce!
I travel all over the U.S and Puerto Rico 40 weeks out of the year, and by far I can't remember the last time that I had such awesome quality of service, from the Front Desk, Housekeeping, to the Managers, and it is very comforting when everyone greets you with a genuine smile. The Hotel sits on a small mountain overlooking the ocean and the tiny islands in the distance, and the view from the pool is magnificent. The bar area is very quaint and the casino is cozy. The hotel is just minutes from the commercial area on RT 2, but at the hotel you really feel like you are on a tropical island.
April 24, 2013
Rated 4.0 out of 5.0 Love the front desk staff
I've stayed here many times over the past few years and always received a warm greeting from the front desk. The room has always been clean and I love the bedding.
April 17, 2013
Rated 4.0 out of 5.0 by Pepper66 Great Services!
This is an excellent place to come and relax. I will be back soon!
March 17, 2013
Rated 5.0 out of 5.0 by Maresky Tropical paradise
What a fantastic place to stay. The staff were so friendly and the accommodations were so clean and comfortable. We have already decided that we will return upon our next visit to Puerto Rico.
March 15, 2013
Rated 2.0 out of 5.0 by Armand52 No hot water
After staying in your facility for the fourth consecutive year and on the last two having the same problem I think is time for me to star staying somewhere else next year, I was taking a shower washing my hair when the water was turnoff I was left with having to step out of the shower after waiting for more then half hour for the water to come back and there was no sign of it, all I had was a bottle of drinking water in the refrigerator and I had to use that to remove the shampoo from my hair I had to get dress without taking a shower and go to check out and out to work. I asked the front desk personal to speak to a manager and I was told that they did not have any one that was able to help me. I am a platinum member and very dissatisfied with the outcome of my stay. I hope I will hear from someone in charge.
March 4, 2013
Rated 5.0 out of 5.0 by Lefty2 ¸Lovely place and friendly people.
Everything about this hotel met or exceeded our expectations. The people in the dining room were very friendly and took time to speak with us. (And the PINA COLADAS are Mmmm!.
March 3, 2013
Rated 3.0 out of 5.0 by vett99 casino a plus
i was on the 5th floor,, elevator was broken 3x in 7 days..otherwise not a bad place to stay..
January 9, 2013
Rated 2.0 out of 5.0 by Jef0938723y6736y33y Internet did not work
I stayed at this hotel for four night. While I was there, the internet would not work. I complained to the front desk and was told they were working on the problem. A minimum requirement for staying in a hotel is a good internet connection. I will not stay here again.
December 5, 2012
Rated 5.0 out of 5.0 by Juan Allwaays an exellent expirience
For years my family and I select this hotel as the first choice for quality time together. we received an excellent service and is allways a good time for family fun. The location is perfect and the food is great. Overall we rate it as a five star hotel.
October 9, 2012