Rated 3.9 out of 5 by 56
Rated 5.0 out of 5.0 by Gardenia5040 Pets OK
Really appreciate that pets can stay here. Makes our trip so much easier
November 25, 2013
Rated 3.0 out of 5.0 by Natkim Under average food, renovation ongoing,
The food could improve easily, Coffee ok at breakfast, restaurant closes early. Renovation ongoing hopefully this will help improve the experience.
No upgrade as platinium member ! might only have one kind of room.
November 14, 2013
Rated 1.0 out of 5.0 by MrsVee0021 Not what I expected
This hotel was under renovations. I wish that had been disclosed when I called the hotel to make the arrangements. The carpet in route to the room nearest the elevators were filthy like we were in a Motel. A code was given for WiFi; however, there was no need for it because WiFi was not working in the entire hotel. So work that I was needing to get done had to be left undone.
November 13, 2013
Rated 2.0 out of 5.0 by kdbjb Room condition
We noticed toenails on the carpet; that makes me question the quality of the room being cleaned between customers. Disappointed
November 8, 2013
Rated 1.0 out of 5.0 by Unhappy81 Wait until the complete construction
Having stayed in the refreshed Holiday Inn properties the last couple of years; I didn't hesitate booking a room here on my phone in a pinch last weekend. I now regret that decision.
Overall the experience was poor for the following reasons:
- We arrived during a wedding reception which the attendees occupied all of the available parking
- The hotel was not clean
- Ripped and dirty carpet
- Trash in hallways and elevator
- Torn wall paper/dirty walls
- The staff at the front desk were bickering
- The hotel was undergoing a major and much needed renovation
October 30, 2013
Rated 3.0 out of 5.0 by Marian007 Didn't know they were remodeling :(
We read all the great reviews before we booked this hotel but unfortunately when we arrived we discovered they were remodeling.
The lobby was in disarray as was most of the ground floor. We found out that the fitness center was being remodeled as well. The carpets were very dirty everywhere including in the elevator and hallways. We were pretty disappointed. There were lots of guests waiting for their rooms to be cleaned due to a college football team occupying them from the prior night.
Our room, however, was pretty nice and clean and was ready when we arrived. The beds were comfortable and we got a good nights rest. The bathroom was clean but the bathtub did have some water damage behind the granite.
We would have liked to use the fitness center. We did get to use the pool and hot tub which was nice. We also were disappointed that the restaurant was moved to an awkward spot in the lobby, so we decided to go to breakfast elsewhere. I definitely will ask if the hotel is remodeling before I book a room next time.
October 25, 2013
Rated 1.0 out of 5.0 by Ann7 Pass this one up
My husband and I stayed at this Holiday Inn while on a weekend trip to Savannah. This was off the beaten path away from the city but it was also about half the price and we are members so the extra points help. Now I hate it when I get to a hotel and there is major construction going on that hugely effects your stay and yet they don't warn you about it when booking and they don't comp you for anything when you get there. So when I booked this room I asked to please have early check in. I understand that this is not guaranteed but usually when you are staying in the middle of nowhere at a little hotel not in peak season there is no reason that they cannot accommodate you. Well, we showed up an hour before check in and the reason we could not check in early is because a college football team was there in the hotel and decided to stay past their check out time so none of the rooms had even been cleaned (supposedly) by 2:15PM. Now, to me this is the hotel's fault. Your guests are supposed to check out at a certain time and if they don't then they should have to pay. Instead my husband and I had to sit in their lobby that was under construction and wait an hour until a room was available and cleaned. I asked the receptionist if there was a different room we could take like a suite or anything and she said "No". Personally, I just don't believe that. So they were accommodating to the football team but not to us. At 3 our room was ready which was an average double Queen room but there were large stains on the carpet, the towels smelled burnt and the powdered creamer was as hard as a rock. Also, the hotel did not offer free breakfast of any kind. Their fitness center was closed and so was their restaurant, so if you wanted any food you had to leave the hotel. Just wasn't a good experience. VERY dissapointed.
October 18, 2013
Rated 3.0 out of 5.0 by Whirlingdirvish Reconstruction Zone!
Holiday Inn and ING need to inform customers upfront when reservations are being made that the Hotel is under REMODEL!....
I was not a happy camper when I walked in the Holiday Inn in Pooler to see plastic sheeting hanging everwhere, Lobby turned into resturant seating, hammer noise so loud, you could here them outside the building.......dust, etc.........
I will be enquiring by telephone before making another reservation with ING........
October 16, 2013