Rated 3.8 out of 5 by 58
Rated 1.0 out of 5.0 by Ann7 Pass this one up
My husband and I stayed at this Holiday Inn while on a weekend trip to Savannah. This was off the beaten path away from the city but it was also about half the price and we are members so the extra points help. Now I hate it when I get to a hotel and there is major construction going on that hugely effects your stay and yet they don't warn you about it when booking and they don't comp you for anything when you get there. So when I booked this room I asked to please have early check in. I understand that this is not guaranteed but usually when you are staying in the middle of nowhere at a little hotel not in peak season there is no reason that they cannot accommodate you. Well, we showed up an hour before check in and the reason we could not check in early is because a college football team was there in the hotel and decided to stay past their check out time so none of the rooms had even been cleaned (supposedly) by 2:15PM. Now, to me this is the hotel's fault. Your guests are supposed to check out at a certain time and if they don't then they should have to pay. Instead my husband and I had to sit in their lobby that was under construction and wait an hour until a room was available and cleaned. I asked the receptionist if there was a different room we could take like a suite or anything and she said "No". Personally, I just don't believe that. So they were accommodating to the football team but not to us. At 3 our room was ready which was an average double Queen room but there were large stains on the carpet, the towels smelled burnt and the powdered creamer was as hard as a rock. Also, the hotel did not offer free breakfast of any kind. Their fitness center was closed and so was their restaurant, so if you wanted any food you had to leave the hotel. Just wasn't a good experience. VERY dissapointed.
October 18, 2013
Rated 3.0 out of 5.0 by Whirlingdirvish Reconstruction Zone!
Holiday Inn and ING need to inform customers upfront when reservations are being made that the Hotel is under REMODEL!....
I was not a happy camper when I walked in the Holiday Inn in Pooler to see plastic sheeting hanging everwhere, Lobby turned into resturant seating, hammer noise so loud, you could here them outside the building.......dust, etc.........
I will be enquiring by telephone before making another reservation with ING........
October 16, 2013
Rated 3.0 out of 5.0 by BWegs Nothing special
I travel extensively for business and am loyal to the IHG brand. While this property may be more affordable and reasonable than some other ones in the area, I was not blown away by anything. In fact, it may appear to be a newer property, but it looks heavily rehabbed. There were a number of amenities not available during our stay, such as the workout facility. And due to construction in the conference space, there were construction materials all over the place.
The furniture looks like it's older, and it showed a lot of wear and tear. I recall that our desk and our coffee table both had bad legs. There was no exhaust in the bathroom, which can be annoying. The suites don't have microfridges, which can be frustrating since the ice bins are very much the old style of ice bin and rather small.
I would recommend the property if you are looking for a cost-effective place to stay. But for seasoned travelers like myself, be warned.
October 13, 2013
Rated 5.0 out of 5.0 by Traveler2778 Savannah Stay
The customer service was great! The entire staff was extremely helpful with directions.
October 8, 2013
Rated 4.0 out of 5.0 by blsl Overall Good stay
Stay was for two consecutive nights. Check-in went smoothly. Room was nicely decorated. Air condition somewhat difficult to regulate. Overall nice facility, adequate parking. Some construction renovation underway, but not a major issue during stay. Fitness room however was closed.
October 8, 2013
Rated 4.0 out of 5.0 by Prisoner6 Great Place for Visit to 8th Air Force Museum or Savannah
This Holiday Inn Express is a located very near the 8th Air Force Museum and also makes a great "forward operating base" for a visit to Savannah's historical attractions such as Fort Pulaski. It is convenient to a number of places to eat, yet far enough from I-95 that you won't feel like you're sleeping on top of a major highway. The hotel is simply decorated, but with a very new, very well maintained, feel. Cathryne worked the desk when we checked in and she was very helpful, courteous, and patient. Great job Cathryne! If you want comfortable lodging to support brief leisure travel to Savannah's attractions I'd highly encourage you to consider the Holiday Inn Express in Pooler.
October 1, 2013
Rated 5.0 out of 5.0 by Cooper9062 Wonderful Pit Stop
Great place to stay. Was heading North and needed a pit stop. The staff accomadated my needs wonderfully. Recommend that you try it out.
September 21, 2013
Rated 5.0 out of 5.0 by mackapoo2 Very good experience
We had a very good experience staying at this facility. The food was great and so was the service. For the first time staying at this facility, we had someone to help us with our luggage to our room. This is most appreciated. I did not get the gentleman's name who helped us and I am sorry because I would have liked to write him a review as well for his kindness.
September 21, 2013
Rated 4.0 out of 5.0 by laborday2013 staff was excellent, helpful, and friendly
Overall an excellent stay, very clean and comfortable.
However, not what I expected for a "suite" only a refrigerator, and microwave. The carpet on the fourth floor at the elevators was badly worn and the a/c in the hallways was not working. Room a/c was good. Only ate one meal at the hotel, breakfast was good, but food appeared to be old, grits were dried. F&B staff very friendly and helpful. Great coffee.
September 10, 2013
Rated 4.0 out of 5.0 by LR1961 Great service
The shuttle service to the airport took us very very early and then assisted us multiple time as we had flight cancellations. The staff was very pleasant and extremely helpful. The rooms were comfortable. We would stay there again and recommend it.
September 6, 2013
Rated 5.0 out of 5.0 by Gardenia5040 Easy rest
Good place to stop for the night on the way up 95.
September 2, 2013
Rated 5.0 out of 5.0 by Cutthroat One night stay
We had a one night stay. The room was clean. Staff was professional. We booked on Holiday Inn web sight and got a good price.
September 2, 2013
Rated 4.0 out of 5.0 by gulfstream review
It was very very nice!
Thank you for the great service.
August 23, 2013
Rated 1.0 out of 5.0 by wonderfulrest Never Again
Platinum IHG Member,
One of worst stays I have ever experienced. Stayed most of a week, left room at 70 degrees one morning and came back with it 90 degrees because house keeping turned on heat and did not turn off. Restaurant was slow and food was just mediocre. I will not be back and plan on telling everyone I work with to avoid like the plague.
August 16, 2013
Rated 5.0 out of 5.0 by beststayever Great Stay in Your Inn
This was our first trip to Savannah, GA and we really enjoyed our stay at your hotel. The front desk clerk and hotel staff were all very nice and helpful! Our room was very clean and beds were comfortable. We look forward to returning to the area very soon.
August 11, 2013
Rated 4.0 out of 5.0 by Quin Enjoyed Our Stay
Enjoyed our stay, restaurant staff was not the nicest...we decided not too eat in the restaurant. Loved the size of our room. The hotel is in a great location right off I-95 and near Savannah.
August 4, 2013
Rated 4.0 out of 5.0 by hescalhao Comfortable bed and great service
great room very nice addictions in general, good breakfast, efficient service
July 25, 2013
Rated 5.0 out of 5.0 by Hookav8r Great Stay
Great stay at a great location. This hotel is conveniently located and is perfect for short or long stays. I have had a few less than satisfactory stays as of late, so this stay was a definitely welcome.
July 18, 2013
Rated 4.0 out of 5.0 by GH2874 Not Bad for a 4th July weekend
Not a bad place to stay, easy access to downtown Savannah. Room was ready immediately upon check in, eventhough, it was next to the vending machine, still very quiet.
July 11, 2013
Rated 5.0 out of 5.0 by MWWww AAA+
Service and staff was AAA+ Food was prepare very well.
Front desk service was excellient
June 29, 2013
Rated 5.0 out of 5.0 by EPALady Great Sevice and Room
This was my first stay at this particular Holiday Inn. The property was very clean and inviting. The room was even better. Great water pressure in the shower, very nice layout of the room and the staff was incredible from the friendly greeting I received at the front desk and the hotel staff I briefly interacted with. Upon check-out, I mistakenly left a wallet with my corporate credit cards and other business travel card. I also left my personal check book and my cell phone charger. I did nto discover that I left these items until I went to check into another hotel the next day. Upon discovering this, I immediately called the Holiday Inn and before I could finish my explanation of my call, the reservationist knew who I was and why I was calling. She informed me that the hotel Manager had all of my items locked up in the safe.I quickly rushe dover to collect my items and was told that the Manager had already left for the day, but he was on his way back to the hotel to give me my missing items. I was told the Manager lived about an hour away, so while I was waiting, the reservationist provided me with a $15.00 coupon to have dinner in the hotel restaurant while I wait for the Manager. I took them up on the dinner offer, had dinner and was delighted with the meal and the staff. The Manager arrived and handed over my items. Needless to say everything was there and I ws elated. I thanked the Manager and his staf for the honesty and the great service I received.
When I returned home I discovered that the Hotel Manager left me a detailed message on my home phone regarding my missing items. I can not say enough great things about this Holiday Inn hotel. It is awesome, it is the bomb!!!!!
June 16, 2013
Rated 5.0 out of 5.0 by SKY4 Best Stopover in the World
Our second stay at this great Hotel. Warmly treated by the staff. Enjoyed a super clean and well furnished suite...quiet, relaxing...convenient to Interstate as well as easy drive into Savannah. Full service restaurant ...dinner ...breakfast just super. After a full day drive on our way from Washington DC to Sarasota, this place is like an oasis. We look forward to our third stay...and more.
June 6, 2013
Rated 5.0 out of 5.0 by Dinah The BEST Housekeeping staff ever!
My family and I stayed at the Holiday Inn & Suites Savannah Airport-Pooler for 5 days and had a great experience. The room was great, the food was good, and the atmosphere was relaxed and comfortable. The trip was ALMOST ruined because I accidentally left one of my bags in the room when we checked out of the hotel. We were all the way home (7 hours away) before I realized the bag was still at the hotel. I just KNEW I'd never get the bag back. The items inside were very valuable, and I was sure that the bag would end up stolen. The following morning, I called the hotel's Laundry Manager, Kelly, who told me that my bag had been turned in to the lost and found by one of the housekeepers!! Kelly gave me information about a local shipping company that could get the package to me without me having to go back to the hotel to pick it up. Kelly and another manager, Sharon, made sure that the very delicate and valuable items inside the bag were indeed still there. If the bag was damaged or stolen, I would have had to file a police report (given the sensitivity of the items inside). Not only did they ensure that the bag was intact but they made sure the bag was locked up securely until it could be picked up by the shipping company.
Thank you, Kelly & Sharon! And to the honest housekeeper who turned in my bag, instead of doing who knows what with the contents, THANK YOU THANK YOU THANK YOU!
May 29, 2013
Rated 2.0 out of 5.0 by SouthernBusinessTraveler Why NO breakfast for this price?
Need continental breakfast!!!!! I would expect breakfast at this price since it is higher than the other Holiday Inn's I stay at.
May 14, 2013
Rated 5.0 out of 5.0 by ckbona Our Experience
when you walk in to the lobby it had a cheerful felling and very clean. the staff was helpful and got us check in right a way. and was polite. and friendly. we would recommend this Hotel to everyone
April 17, 2013
Rated 1.0 out of 5.0 stinky bathroom and noisy room next to us
we arrived to the hotel late and just went to bed..the next morning
we found that the bathroom was still stinking...we called the front desk and she said she could have someone clean the bathroom. The problem was we were to leave the hotel a short time later. So we couldn't take showers that morning.
The night before we had a hard time sleeping due to noise.
The staff were nice but it was an experience we're not going to forget.We stay at Holiday Inns often but this experience wasn't a good one due to I guess spring break and a busy staff.
April 13, 2013
Rated 5.0 out of 5.0 by TrishaNaples Meets expectations and staff are great!
We stopped overnight on our way north and the hotel was clean and nice. The staff were very friendly and helpful, even checking in late at night. The room was comfortable and clean and our little dog was welcomed too. I would recommend this location to travelers.
April 10, 2013
Rated 4.0 out of 5.0 by zero comfortable and generally clean, reservation problems, TV problems
Have stayed in this facility many times. I found the room not as sparkling clean as usual and the TV had some problems functioning. Also, when I made my reservation I had asked for a roll-in wheel chair shower and when the reservation was made even called the hotel to make sure that I would have the roll in shower becasue it didn't say so on the reservation confirmation that was emailed to me - aND THE HOTEL ITSELF CHECKED IT'S own RESERVATION AND SAID i HAD THE ROLL-IN WHEEL CHAIR SHOWER BUT WHEN i ARRIVED i WAS PUT IN A REGULAR - NON wheel chair accessible room - FORTUNAtely it wasn't a problem because a room with a roll in shower was available but it could have been a problem.
I wonder why there is not a coffee urn all day long available in the lobby - that's not a big deal to have - of course the room had it's own coffee maker but a coffee urn would be nice so we don't have to make coffee in the room when leaving
April 7, 2013
Rated 2.0 out of 5.0 Good Rooms, poor Breakfast and Check In/Check Out
The Rooms are comfortable for a short night. The worst is the Breakfast, the Food is of poor Quality and the Staff unable to perform. Service time takes too long.
Check out is a long process.
Overall I would not recomend that Hotel anymore.
April 7, 2013
Rated 4.0 out of 5.0 by Tckedoff Worst restaurant service I've ever experienced.
I was greeted as a priority club member, but were not given the breakfast voucher until I asked for them. I realized the next morning the reason for these breakfast voucher. This has to be the worst restaurant service I've ever received. The staff makes it as they are doing me a big favor for taking my order. After waiting for 40 minutes for the breakfast food that never showed up and the manager ignored our presence, we decided to walk out of the place. I have the decency to leave with the bills paid for. This was enough for me to decided to not try any new HIE that I have not been to before. We stayed at the Best Western in Savannah Historic District 2 nights before and decided to give this place a try and what a disappointment.
April 4, 2013