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Rated 3.7 out of 5 by 96 reviewers.
Rated 5.0 out of 5.0 by The BEST Housekeeping staff ever! My family and I stayed at the Holiday Inn & Suites Savannah Airport-Pooler for 5 days and had a great experience. The room was great, the food was good, and the atmosphere was relaxed and comfortable. The trip was ALMOST ruined because I accidentally left one of my bags in the room when we checked out of the hotel. We were all the way home (7 hours away) before I realized the bag was still at the hotel. I just KNEW I'd never get the bag back. The items inside were very valuable, and I was sure that the bag would end up stolen. The following morning, I called the hotel's Laundry Manager, Kelly, who told me that my bag had been turned in to the lost and found by one of the housekeepers!! Kelly gave me information about a local shipping company that could get the package to me without me having to go back to the hotel to pick it up. Kelly and another manager, Sharon, made sure that the very delicate and valuable items inside the bag were indeed still there. If the bag was damaged or stolen, I would have had to file a police report (given the sensitivity of the items inside). Not only did they ensure that the bag was intact but they made sure the bag was locked up securely until it could be picked up by the shipping company. Thank you, Kelly & Sharon! And to the honest housekeeper who turned in my bag, instead of doing who knows what with the contents, THANK YOU THANK YOU THANK YOU! May 29, 2013
Rated 2.0 out of 5.0 by Why NO breakfast for this price? Need continental breakfast!!!!! I would expect breakfast at this price since it is higher than the other Holiday Inn's I stay at. May 14, 2013
Rated 5.0 out of 5.0 by Our Experience when you walk in to the lobby it had a cheerful felling and very clean. the staff was helpful and got us check in right a way. and was polite. and friendly. we would recommend this Hotel to everyone April 17, 2013
Rated 1.0 out of 5.0 stinky bathroom and noisy room next to us we arrived to the hotel late and just went to bed..the next morning we found that the bathroom was still stinking...we called the front desk and she said she could have someone clean the bathroom. The problem was we were to leave the hotel a short time later. So we couldn't take showers that morning. The night before we had a hard time sleeping due to noise. The staff were nice but it was an experience we're not going to forget.We stay at Holiday Inns often but this experience wasn't a good one due to I guess spring break and a busy staff. April 13, 2013
Rated 5.0 out of 5.0 by Meets expectations and staff are great! We stopped overnight on our way north and the hotel was clean and nice. The staff were very friendly and helpful, even checking in late at night. The room was comfortable and clean and our little dog was welcomed too. I would recommend this location to travelers. April 10, 2013
Rated 4.0 out of 5.0 by comfortable and generally clean, reservation problems, TV problems Have stayed in this facility many times. I found the room not as sparkling clean as usual and the TV had some problems functioning. Also, when I made my reservation I had asked for a roll-in wheel chair shower and when the reservation was made even called the hotel to make sure that I would have the roll in shower becasue it didn't say so on the reservation confirmation that was emailed to me - aND THE HOTEL ITSELF CHECKED IT'S own RESERVATION AND SAID i HAD THE ROLL-IN WHEEL CHAIR SHOWER BUT WHEN i ARRIVED i WAS PUT IN A REGULAR - NON wheel chair accessible room - FORTUNAtely it wasn't a problem because a room with a roll in shower was available but it could have been a problem. I wonder why there is not a coffee urn all day long available in the lobby - that's not a big deal to have - of course the room had it's own coffee maker but a coffee urn would be nice so we don't have to make coffee in the room when leaving April 7, 2013
Rated 2.0 out of 5.0 Good Rooms, poor Breakfast and Check In/Check Out The Rooms are comfortable for a short night. The worst is the Breakfast, the Food is of poor Quality and the Staff unable to perform. Service time takes too long. Check out is a long process. Overall I would not recomend that Hotel anymore. April 7, 2013
Rated 4.0 out of 5.0 by Worst restaurant service I've ever experienced. I was greeted as a priority club member, but were not given the breakfast voucher until I asked for them. I realized the next morning the reason for these breakfast voucher. This has to be the worst restaurant service I've ever received. The staff makes it as they are doing me a big favor for taking my order. After waiting for 40 minutes for the breakfast food that never showed up and the manager ignored our presence, we decided to walk out of the place. I have the decency to leave with the bills paid for. This was enough for me to decided to not try any new HIE that I have not been to before. We stayed at the Best Western in Savannah Historic District 2 nights before and decided to give this place a try and what a disappointment. April 4, 2013
Rated 5.0 out of 5.0 by the staff was really freindly and the room was quite. the pool area was nice along with the fittness center. The food at the hotel was also good. I also like the warm cookies at night. April 2, 2013
Rated 3.0 out of 5.0 by No bang for the buck Holiday Inn is a member of the PC/IHG group and should offer the same amenities at all locations. Not having the free breakfast is just another way for the chain to make money off of all of us. Having to ask for a bottled water and receiving one for a family of 7? Paying $8 for some plain yogurt and a couple pieces of fruit... Oh, and some granola (bet that set them back). Not a happy camper considering all the travel we do. March 29, 2013
Rated 4.0 out of 5.0 by Traveling with pets We were traveling with our mini dachsunds. Hotel is nice . We were placed in their "pet rooms", which was ok. But, we found some things that your pets shouldn't find ie. a plastic ring from a bottle , which if swallowed, your pet could be visiting a VET. The bathroom door had caked hair on the bottom 4 inches and the carpet had a stain. We told the staff the next morning and they said they would take care of it. Except for these items, our stay went well. I've been it worse. March 28, 2013
Rated 4.0 out of 5.0 by Nice Getaway! I went to this hotel thinking I would be accessible to town. Unfortunately I wasn't. However, they had a shuttle that takes you where you need to go within 5 miles. That was really awesome. Sharon was great. Always smiles and is very helpful as much as she is courteous. Richard is a funny guy. Be ready to laugh if he's around. Overall it's the good ole southern hospitality the south is known to be. Sometimes a simple cup of coffee is all that's needed to finish the night off right. Porche ensured my night ended wonderfully. Sometimes the good allows one to ignore the bad. Overall I had a Great Getaway!!! March 28, 2013
Rated 4.0 out of 5.0 by St Patrick's Day weekend 2013 The front desk person was very friendly and informative about the hotel amenities. The hotel looks pretty brand new, so the rooms are nice and have a brand new feel to them. March 25, 2013
Rated 5.0 out of 5.0 by Outstanding service, very clean room As priority club members we experience a variety of holiday inn hotels. This property in Pooler is among the best. Our thanks to Porche, Frank, Debbie, Joann and Sharon for an outstanding stay. March 16, 2013
Rated 5.0 out of 5.0 by Staff friendly and helpful / Hotel clean and comfortable. We had a motorcycle ride in Savannah and was in town for the weekend. We were in a group of 13 - all on 7 motorcycles. Couldn't have asked for better service. Portia (spelling?# at the check-in desk was super friendly and helpful. She checked in a whole charter bus full of people before us, with no help, and was still smiling and fast when she got to us at the end of the long line. We took advantage of the shuttle van so we could all ride together and went to a local restaurant #also reccommended by Portia) to eat dinner and the driver was extremely nice. We were a little dissappointed not to have complimentary breakfast in the mornings but we ate in the restaurant there and the service and food was great! The rooms were nice, clean and very comfortable. We will definitely stay there again. Thanks again to Portia for making our stay at the Holiday Inn & Suites of Pooler, GA so pleasant and relaxing. February 27, 2013
Rated 5.0 out of 5.0 by Why is your dining room empty? You need to market the hidden gem you have in your Chef. The steak the chef prepared was incredible. The overall experience was good and my only regret was not spending more time in your dining room. February 2, 2013
Rated 5.0 out of 5.0 by craig Comfortable bed and great service. great comp breakfast. clean room and bathroom. January 27, 2013
Rated 4.0 out of 5.0 by One of the Best Holiday Inn's! This was a overnight stop driving from Orland back to New York City. I was also traveling with my 2 dogs, which they accommodated. The room decor was very nice! The beds were extremely comfortable! Great value! January 9, 2013
Rated 3.0 out of 5.0 by Room was not so Checked in on our way to Fl. Room was clean and relaxing. Dinner at Kem`s however was disappointing to say the least. The food was tasteless. Both my wife and I returned our watery risotto dishes as unacceptable. Breakfast the next morning was not much better with hollandaise sauce that was little more than poorly clarified butter. Wait staff were apologetic but I doubt I would choose this particular hotel as a stopping place in future. January 8, 2013
Rated 5.0 out of 5.0 by Great Location Easy to get to from 95. The bed was very comfortable and the staff was friendly. The food was also good. January 6, 2013
Rated 3.0 out of 5.0 by rude front desk We arrived at 1 pm and were told to go somewhere and dont come back till 3. The girl, Alex, was very rude. We asked for a sports bar recommendation since it was Sunday football and she gave us a list, but we had no idea how to get to any of the places, since there were no directions, only addresses. Even when we came back after 3 she was very condescending. Would not stay here again, although the amenities were fine. January 4, 2013
Rated 5.0 out of 5.0 by perfect When driving from NJ to Fl we try to make this hotel our stopover destination Rooms and beds are great and we can really relax. December 14, 2012
Rated 3.0 out of 5.0 by Poor Housekeeping Not sure if there was a change in the housekeeping staff but on this occassion I stayed 2 nights. Upon checking in to room, it seemed clean. Later that night I opened microwave and found a previous guest had left something inside. The next day when the room was cleaned, the bathroom still had hair on floor and beds had been haphazardly made. November 27, 2012
Rated 4.0 out of 5.0 by Stop on the way The hotel is a typical property near highway I95. The room was very clean and very quiet, which makes it a great spot to stop overnight after a long day on the road. November 25, 2012
Rated 5.0 out of 5.0 by ALL OVER THE BEST My husband and I have stayed at many Holiday Inns' in many states it is our top choice but hands down the Holiday Inn in Pooler Georgia was the best stay we have had. Thanks to a great staff you have Sharon , Richard, April, Crystal, Karen, Porcha. Thank you and we will being seeing you all again real soon Have a Happy Thanksgiving. November 17, 2012
Rated 5.0 out of 5.0 by Best dog friendly hotel on rte 95! We always stop at this dog friendly hotel with wonderful service and comfortable clean rooms! Great restaurant on premises too! November 13, 2012
Rated 5.0 out of 5.0 by Great place to stay when you in Savannah This hotle was a great place for us to stay while in Savannah, Only 15 minute drive to down town, Hotel was very clean and well equipyed. Staff was very friendly and helpful all of the amenities were just as desciribed. Beds were firm and very comfortable. We would recommend this location to anyone that wants a great value and awesome hotel from a short drive to Savannah. Hotels in down town are three times the rate we paid for this hotel. October 28, 2012
Rated 1.0 out of 5.0 by 6 am Fire Alarm On Saturday at 6 a.m the guest of this hotel were abruptly awaken by the blaring of fire alarms going off. Most of the hotel evacuated and after making the way to the parking lot in pajamas and blankets, we were told it was a small kitchen fire. We were not offered and recompesation or any perks for the inconvenience. I stayed for 2 nights and had breakfast in the restaurant with my family Sunday morning and were not even offered a complimentary meal for the inconveinence of not being able to use the restaurant on Saturday. I feel like something couldve been done for the priority members with a 20% off the first ngith stay or something. October 19, 2012
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