Rated 4.0 out of 5 by 178
Rated 4.0 out of 5.0 by Glen H heade back to snow
A good stop when traveling and will use again again when traveling to and from Fla.
February 23, 2014
Rated 5.0 out of 5.0 by jre44 Great Place
We stopped here on short notice. The staff was friendly and professional. The facility is modern, well kept and clean.I must admit that we slept too late for breakfast so I didn't see the full offering. When I did get down late they were clearing the buffet and offered to put items back. We were upgraded at no cost with our Priority Club membership. I would recommend this hotel without reservation.
February 20, 2014
Rated 1.0 out of 5.0 by Paper65 WE'RE CLOSED!!
While working in the area I stayed at this location and I haven't been treated so poorly in YEARS..
I spend thousands of dollars in hotel rooms, with the vast majority being at Holiday Inn properties and this one may be the worst, and I was lucky enough to pay for this treatment.
I got up and had to be gone before the breakfast area "opened" (here's a hint.. You're not a diner) at 6:10am. I grabbed a cup of coffee by the door, but there was no place for trash, so I walked into the breakfast area to throw away my trash and maybe grab a bagel, and was treated to a "We're closed" by the lady in the breakfast area..
Breakfast was part of the cost of this room, and I don't remember being offered a discount on the room if I would skip having a bagel for breakfast.
This is a terrible location due to management. I'm sure paying someone $10 extra to start breakfast an hour earlier wouldn't break them, and I know I'd be writing a positive review if they had the forethought for something that simple. Instead, I management can answer why you're getting so much negative feeedback.
The room was comfortable (like any other HIEX) and the lady at the front desk was bossy and snippy.. AKA- far from polite.
I paid to be treated poorly. I hope all other's who read this choose to spend their money where customers are treated as they should, with respect. The local Hampton has bags of breakfast items for those who're leaving before breakfast SERVICE starts.. I bet they'll even thank you for your business..
February 20, 2014
Rated 4.0 out of 5.0 by Livingforgod0411 Comfortable bed but could hear too much
Large rooms with comfortable bed and good breakfast. The only thing is that you could hear through the walls and the ac was not extremely responsive. You could make changes to the unit but it took several minutes to begin working even if the fan was on high/low. All in all, not bad.
February 4, 2014
Rated 1.0 out of 5.0 by NCtraveler50 Filthy 1-30-14
The bathroom had not been cleaned and was very gross. I checked in late and tried in vane to get the front desk on the phone. The rest of the room appeared to be clean but based on the bathroom I was not able to shower or relax. When I brought it up in the morning I was given a cash adjustment of half price. The manager was no where to be found but the lady at the front desk was professional and friendly.
February 3, 2014
Rated 4.0 out of 5.0 by Chasgrl999 Great Suite Rooms!
I've read some of the other reviews and I 'm just not seeing anything wrong with this property. I returned here after about 7,8 years and it's still the best Holiday Inn Express I've stayed in in terms of rate to value of amenities. All the rooms are suites with a separate living room with sofabed and mini-kitchenette, 2 decent size tvs. It is a quiet location with decent restaurants, gas station nearby, convenient to i-95. The breakfast bar was decent with the attendant to keep it clean and full. I didn't see anything outdated with the decor..it was a clean property. As a rewards member I got to pick a snack and bottled water at check in.
My only disappointment was the whirlpool tub did not work this time and being it was a weekend getaway trip for me, the whirlpool amenity was the main reason I chose to stay here. It was too late at night and I didn't want to move so I didn't tell anyone. I also didn't want to complain since I was using points and not paying. The room was 318 in case someone wants to repair it.
January 28, 2014
Rated 3.0 out of 5.0 by Scott05 Not the best
Having stayed at a lot of holiday inn express's, we were very disappointed in this one. The room was not well maintained and the cleaning crew did not do very good job. The caulking in the bathroom looked like it was done by a child. There were areas that we set our coffee cup down the first day and it left a ring, that we're still there on day eight.
We also noticed that the desk staff at this location did not greet you when you entered the lobby as they have at all of the other express locations we've stayed at.
We normally look for an express location for all of our travels because they are clean and friendly. We will not stay at this location next time we are in the area due to the lack of attention to detail.
Overall I always recommend holiday inn express, but this location needs some very serious help bring it up to the normally high standards that we've come to expect.
January 17, 2014
Rated 4.0 out of 5.0 by VW2014 Quiet & comfortable
Linens could have been better, very wrinkled and we had to ask for pillows.
January 17, 2014
Rated 3.0 out of 5.0 by Knuckles Average
Given the hotel options in Savannah this is one of the better ones. There were two tvs, tv in bedroom area only turned on, neither of the 2 remotes worked as far as turning volume up or down & changing channels. The sink faucet leaked spraying water across counter. Bathroom jacuzzi tub cleanliness could have been better. For being a suite, i could have had more towels than 3. Bed was uncomfortable. There was an unknown strange odor by the couch, we covered it just to sit on. We knew the hotel was sold out and couldn't change rooms. Compared to other Holiday Inn Express Hotels we have stayed in the was under par.
January 11, 2014
Rated 3.0 out of 5.0 by Butch99 Overall experience
Welcome coffee was cold
Seating area in rm unacceptable; only 1 individual chair in need of replacement
Shower head: worst ever
Toilet seat seriously loose
Breakfast was mediocre
The whole facility needs a refreshing
January 9, 2014
Rated 2.0 out of 5.0 by BSimple Just not a pleasant stay
It was an older Holiday Inn Express and Suites which they have tried to repaint and remodel to make it feel up to date. However, the room had a smell that was not pleasant and the room was dark. The bed was not that comfortable either. Just did not like our stay. If a traveler is looking for a safe place off the interstate in Savannah Georgia and really does not care about looks of the room and smell, then it will be okay to sleep and then be on your way.
January 6, 2014
Rated 2.0 out of 5.0 by Rob T. Old Hotel
This is an old, rundown hotel that can use lots of work in the cleanliness department. I will not go back unless I'm stuck for a room at the last minute.
January 5, 2014
Rated 4.0 out of 5.0 by Marvelous44 Nice hotel , nice location
Room was clean and good size with Jacuzzi tub and fridge. Breakfast was good. Located walking distance to several options for dinner. If I had an issue it would be with the walls seemed pretty thin and you could hear other people in the next rooms pretty easy which can make sleeping a challenge.
January 4, 2014
Rated 5.0 out of 5.0 by marcia from NJ A very nice place to stay!!
Roads were crowded with people commuting to florida after Christmas and we felt fortunate to get a hotel room...and this room was very nice with a separate seating area, small refrigerator (we had a cooler in the car), and comfortable bed. Definitely will stop there again.
January 4, 2014
Rated 4.0 out of 5.0 by UGADawg Them Jacuzzi Tubs
Stayed here several times and never have had an issue. Walking distance to some major restaurant's, which is very nice. Golf course 1/2 mile away, easy on/off interstate. Pleasant staff .
Cons-every room has a big Jacuzzi tub, just about need a step stood to get in them and the shower curtains doesn't fit right, so the floor will be covered in water. I know just stay for a day or two, but why is the big TV in the small front room and the smaller TV back in the big bedroom? Doesn't make sense and the channel line up is worst around the area. Have stayed at several in the area.
December 28, 2013
Rated 4.0 out of 5.0 by Fishing33 Snowbird Stopover
Breakfast hostess was overwhelmed by the number of guests and had difficulty keeping hot food items stocked. Some items were not very hot when brought from the kitchen. Disappointed that there was no welcome package or newspaper available for Gold Priority Rewards members. Room was clean and in great condition. Excellent customer service at front desk staff.
December 24, 2013
Rated 5.0 out of 5.0 by Oldduffer Nice stay
Excellent location and friendly staff. We were able to walk to dinner. Room was large and well appointed.
December 24, 2013
Rated 5.0 out of 5.0 by disciple Highly Recommend
Highly recommend for service , and amenities.
Easy access on and off the freeway.
December 16, 2013
Rated 4.0 out of 5.0 by retfiremedic16 Nice layover when traveling South
Warm greeting by Angelina at front desk. All paperwork was in order and waiting for me. Check-in fast. However, I was late for a dinner meeting, tossed my bag in the room and left. Upon my return it was late at night and I was exhausted from a 14 hour drive. I then discovered broken controls on jetted tub. Hair in bottom of tub. Every chrome surface was covered in a disgusting soap film/scum. Not very appealing or what I expect when staying at HI Express. Then found out the refrigerator was not cold or possibly not even working.
Notified front desk person the next morning. Only to be told she would "notify someone" No apologies offered.
Breakfast host was friendly and had everything well stocked. Nice to have someone smiling and in a good mood first thing. In other revues I've noted the pancake machine being broken or out of service. I've said before, perhaps it's time for corporate to get rid of these. No matter where I/we stay they are broke more often than not. Just get rid of them too frustrating.
There are two popular chain restaurant's across parking lot. Nice to not have to drive anymore that day. Nicer to be able to kick back and have a few cocktails and not have to drive back to hotel.
My room was #238. If the mechanical and cleanliness issues are addressed I would request this room every-time. End of hall next to stairwell, very quiet room.
December 15, 2013
Rated 5.0 out of 5.0 by papspell Great service and nice rooms!
Greeted a warm welcome by the front desk and everything from there on was nothing but wonderful! The rooms were huge and very nice, the bathrooms were clean and big as well. No problems during my stay, we'll be back next year! Enjoyed the yummy breakfast too!
December 9, 2013
Rated 4.0 out of 5.0 by Jill12 Great place to stay!
All suites, great place to stay, and breakfast too! The only problem was that the a/c was very loud.
November 20, 2013
Rated 5.0 out of 5.0 by firehousesubs Spend many nights at this hotel, comfortable, friendly staff, great bkfst.,
We stay at this hotel often. Place is clean, rooms are large, comfortable beds. Team know us by name when we call, arrive and at breakfast in the morning. Keeps us coming back time and again!
November 19, 2013
Rated 3.0 out of 5.0 by Trizzy Soiled sheets
I was pleased with my stay at the hotel, until I saw that there were blood stains on my comforter. I reported it to the front desk and they took $20 off my stay and I was supposed to get a call back from the GM. I did not, so I contacted the Corporate office, and they refunded me half of my stay.
The size of the room was ok, but the set up was not to my liking, with the sink being in the bedroom.
November 13, 2013
Rated 5.0 out of 5.0 by sfriend Comfortable and clean
Just needed to spend one night somewhere off I-95 on our way to Florida. This was right off the interstate and was clean and comfortable. Easy check in.
November 11, 2013
Rated 3.0 out of 5.0 by lori1958 Not the Best HIE I have experienced
The hotel itself overall was clean and nice, the staff for the most part was friendly and helpful. The first night there was horrible, the mattress was not near the quality I am acustom to from HIE. I did mention it to the man at the desk the next morning and he did all he could to resolve the situation, he changed the mattress out and the second night of sleep was better. The next day, my husband asked another male staff member at the desk if he could get a complimentary water because we did not recieve any upon checking in and he told my husband that they do not have bottled water to give away. I thought that was strange since we have always recieved it at the HIE we stay at everywhee else....also, no complimentary cookies as we have seen in other HIE. Although this may all seem trivial to some, I prefer staying at HIE over many other choices because I have been spoiled to the "little extras" I recieve here so this was just a little disappointing to us.
November 6, 2013
Rated 3.0 out of 5.0 by Frank1935 poor cleanliness and serviceable rooms
Upon check-in our first room was dirty and did not appear to have been cleaned and was worn and shabby.
Tranferred to another room and the toilet was stopped-up and no service personnel was available to fix. Front desk provided us with a plunger - we refused to clear the clog and requested yet another room.
Third room was more recently decorated and was in much better condition.
Property made a concession on the nightly rate of 50% and this was given to us at check-out.
Having been a Priority Club member for many years, This property does not meet the standards that we expect from Holiday Inns
November 6, 2013
Rated 1.0 out of 5.0 by roadwarrior9248 Breakfast ready for employees but not guests
I stayed here on the way to another destination and was surprised that breakfast is not served until 7 am. I had to leave by 10 til 7 to get to my destination on time. I went by the breakfast area hoping to be able to grab something quick to take with me since I saw people in there sitting. I was told that it was not "quite" 7 am although I was able to observe three - yes three - employees with plates. I was very disappointed that the breakfast was ready for the employees but not the guests. I have always had good experiences with Holiday Inn and in fact do so much travel with my job I am a Platinium member of their rewards club. I did stop by the competitor next door which opened for breakfast at 6 am and grabbed a cup of coffee for the road.
November 5, 2013
Rated 5.0 out of 5.0 by Stanlimm Great Suite
I was able to stay up late and read and my wife was able to sleep behind a closed door. The fridge was handy and the jacuzzi was a blast.
October 30, 2013
Rated 4.0 out of 5.0 by Eric03 Nice but dated
Clean, excellent service, good rates. its an old building that has been renovated. I would stay here again.
October 26, 2013
Rated 1.0 out of 5.0 by LRR13 Not very clean
This HIE's staff was very courteous and friendly but we were very disappointed in the overall cleanliness and orderliness of this particular HIE. We stay at HIEs often because we trust their facilities but this hotel disappointed us. We would not recommend this particular hotel to anyone.
October 23, 2013