Rated 4.2 out of 5 by 98
Rated 4.0 out of 5.0 by naynay123 great service / hot tub improvement
every part of the staff was wonderful and accomodating. the only real issue on this stay was with the hot tub not working when i really needed it. it was disappointing.
August 22, 2014
Rated 5.0 out of 5.0 by shie very clean and comfy beds
we stayed for a night on our way back from Oshkosh,Wisconsin from a camporee, and I highly recommend this hotel. breakfast was very good as well.
August 22, 2014
Rated 1.0 out of 5.0 by corry972 Terrible pillows/poor check-out attitude/zero cust sv
a_ Pillows are so poor in comfort that I did not sleep, requiring taking naps in vehicle on way to destination.
b) Customer service attitude of the male check-out clerk was atrocious; worst I've experienced in over 10 years and I travel weekly.
c) Be nice if the hairs in the bathtub could be removed prior to the next guest using it...
d) The breakfast voucher program in the adjoining restaurant is confusing compared to competitive chains in same grade.
e) The service attitude and the quality of the breakfast ordered was excellent.
August 22, 2014
Rated 5.0 out of 5.0 by dplv Clean and Comfortable
I would recommend this hotel. We stayed in a non-smoking room. There was no smell of smoke on our floor or in our room. The carpet looked new. The room was clean and the bed was comfortable. The housekeeping staff was nice and did a great job everyday of cleaning our room.
August 17, 2014
Rated 2.0 out of 5.0 by Troy1703 Service needs improvement
Room was obviously not cleaned thoroughly daily. I was in this hotel for 11 days and there were signs every day that the housekeeping was poor. I stay in hotels across the country frequently and for the price of this hotel the quality and cleanliness is poor. Also I dropped some clothes off on Thursday August 7th to be sent out for laundering the following day. When I stopped by the front desk on Friday August 8th around 8:00 pm the lady at the front desk said the clothes did not get picked up and was in no way helpful in trying to resolve the issue of me not having any clean clothes for the following week.
August 14, 2014
Rated 2.0 out of 5.0 by DrumCorpsFan A Working TV would have been nice.
This hotel was pretty good except that the TV, which ran through a cable box, did not get any reception. We contacted the front desk and were told that a lot of the TV/cable boxes were not working and that he would add our room to the list of those the maintenance man would check on that evening. No one ever came to the room to fix the TV and it was still non-functioning the next morning prior to checkout. No adjustment to the room rate was offered for compensation. We will stay elsewhere next time.
August 12, 2014
Rated 5.0 out of 5.0 by MLM1874 customer service
Everyone I come into contact at your hotel from front desk staff, to bartender, to housekeepers are friendly and courtesy. They welcome me back and thank me for staying at their hotel.
August 9, 2014
Rated 5.0 out of 5.0 by KRob14 Huge Room, extremely friendly, no breakfast or WIFI
This is an excellent facility. The room was the best I've ever had during travels. The staff was also exceptional. Very very nice hotel. Housekeeping was superb and extremely nice as was the front desk. Maintenence replaced the blow dryer in our room the first morning within 5 minutes of our call - couldn't ask for anything more. Now the only issues: There is no breakfast at this hotel, not even a donut ... for the price, this is extremely inconvient for such a nice place that you really aren't ready to rush out of especially went when muliple people in the room are trying to get ready in the mornings, going downstairs for breakfast would be great - but I did know this before I booked, however the 'restrauant' attached to the hotel, took 2 hours to serve a breakfast to our other 5 friends who were also at the hotel with us ... we left, ate, and arrived at our destination in town and they were calling each morning still waiting to be served! Don't count on the restrauant attached, horrible. AND after staying 4 days, not once did we ever get a WIFI connection. Very disappointed in that too, but otherwise this is a fabulous choice. I will stay again, but would really appreicate at least a continetial breakfast and definately working WIFI, there's no reason in not having these two things at the price charged.
August 6, 2014