Rated 4.1 out of 5 by 84
Rated 3.0 out of 5.0 Staff service
Ther staff at the front desk have Nasty attitudes and all the restaurants staff need to retire. The restaurant service is very poor and they need to learn how to clean dishes. If you eat at this hotel make sure you check your glass, plates and silverware for cleanliness. The only good thing is that they have smoking rooms if your a smoker and you can smoke at the bar inside where even the bartender Paco has a nasty attitude.
March 2, 2015
Rated 5.0 out of 5.0 by grob617 Front desk staff
I think the front desk staff should be more engaging with guest. Your complimentary break should have more items such as grits, pancakes, waffles, etc.
February 19, 2015
Rated 2.0 out of 5.0 by vrivera Uncertain about their rooms avaiable
When I arrived and checked in, I had reserved a non smoking room. I was told they were out of them. They put us in a smoking room that was horrible and the phone didn't work. When I called to the front desk I asked to speak to a manager so that I could change rooms or be refunded because I wasn't staying in that room, I was told that they did in fact have non smoking rooms. So we had to pack up everything we had unloaded and move to an upstairs room. The bathrooms are incredibly small and there isn't much lighting.
February 19, 2015
Rated 5.0 out of 5.0 by boating1 Clean and spacious room.
Friendly, clean and comfortable room. Friendly staff.
February 10, 2015
Rated 5.0 out of 5.0 by Penjar Great place to stay
We stay here because of having medical procedures done at the Medical Center of Southeast Texas.
February 4, 2015
Rated 5.0 out of 5.0 by Smith&Wesson Total package
Upon check out the morning lady said "Thank You for allowing us the opportunity to serve You" I like that makes You feel special
January 19, 2015
Rated 5.0 out of 5.0 by tallcroz Very Nice Hotel
We stay here every year when we go to visit my sister's family in the Port Arthur area. It's a very nice hotel, with comfortable, quiet rooms. Staff is always friendly and helpful.
January 8, 2015
Rated 4.0 out of 5.0 by Arthur67 A nice place to relax
A very nice hotel, located at the best place of the city. Quiet and relaxing place.
December 27, 2014