Rated 4.0 out of 5 by 23
Rated 4.0 out of 5.0 by Chad28 Just what I needed
The staff was friendly and the room was great
The free breakfast just needs more choices
October 13, 2013
Rated 2.0 out of 5.0 by reuniondisappointed reunion
Air conditioner was not working properly.
Room was way too humid. Couldn't sleep well because of humidity. I understand that Port Arthur is humid but the bedding and carpet were clammy.
Tried to tell desk clerk about problem in the morning -- she was too busy explaining the routine of check out to listen to what I was saying.
October 9, 2013
Rated 4.0 out of 5.0 by 64Miner On long stay
I am into my 4th week at this facility. The largest problem I have had is the WiFi did not work in the room I moved into for this week and I had to move to another room so I could do my computer work.
October 7, 2013
Rated 3.0 out of 5.0 by 64Miner Holiday Inn in Port Arthur
This hotel is an older, but maintained hotel. The staff went out of their way to be helpful.
The facility is located next to major road through Port Arthur, but highway noises don't make their way into the rooms.
September 30, 2013
Rated 3.0 out of 5.0 by kpierce22 Okay, but I will stay somewhere else in future.
Hotel was a complete different style to what Holiday Inns are. Rooms had some nice updates, but there were still signs of wear. Should get a complete update. Seemed to put some money in for updating, but not full in. Being a Platinum member I asked for an upgrade in room style and was informed that the owner of this location does not do that. Only better view could be done. Was put off with their response and attitude.
Breakfast was good and the restaurant staff was friendly.
September 23, 2013
Rated 1.0 out of 5.0 by workwork2911 Not a great experience.
Was supposed to be staying for a few weeks for a work related stay. Got there on a Tuesday and had a bunch of clothes that needed to go to cleaners due to coming right off another job. Dropped them off at front desk they said they would go out the next morning (Wednesday) and be back same day. Mean while I went to work next day (Wednesday). Worked 14 hr day came back and they had me on top floor. Went up to room dog tired and key didnt work. Had to go back downstairs get key fixed. Also asked about clothes, and they had not come in. Ok so went to work again Thursday, another 14hr day. Came back asked about clothes, no clothes yet after 2 days. Went upstairs, key didnt work, had to go get key fixed again. Went to work Friday, around lunch I called and asked the front desk about my clothes and they said they were not back yet. I told them I was on my last set of work clothes and needed my clothes back for the weekend. They didnt seem to care much, anyway I got off work. Went to desk to pick up clothes, hmm no dang clothes. I told the front desk at 7pm i dont care who you have to call what you have to do get my clothes here TONIGHT!!! Went up to room, KEY DIDNT WORK!!!! I packed my stuff went downstairs and the lady said clothes were on the way. She proceeded to tell me that my clothes didnt even get sent out until I called that day (Friday) at lunch to tell them I needed them. I got my clothes, checked out and went half mile down the road to the Holiday Inn Express. Much nicer hotel, great service, and they got my clothes back same day and my key worked everyday! They lost out on a 3 week stay from me and I will never be back.
September 21, 2013
Rated 5.0 out of 5.0 by MurphyC Wonderful Room & Great Service
I've been travelling to Port Arthur, TX for the past year and have been waisting my money staying at another hotel. The value, service, and amenities are the best in the area.
August 18, 2013
Rated 4.0 out of 5.0 by 13231 Customer Service
The customer service I received on my arrival was outstanding. Betty was very nice and outgoing to make you feel special.
August 16, 2013