Rated 4.2 out of 5 by 148
Rated 5.0 out of 5.0 by yvette03 Great Service and Friendly Atmoshpere
Friendly staff, great food, clean rooms and comfortable beds.
November 18, 2015
Rated 5.0 out of 5.0 by Alice 64 Very clean room and comfortable bed.
I would recommend this hotel. I was there three nights on business. I was able to relax in a quiet and clean room which included a comfortable bed with large pillows. I do plan to return the next time I am in the city.
November 16, 2015
Rated 5.0 out of 5.0 by bjhutch20752 Very quiet
Quiet room, comfortable bed, good rate for room. Shower head needs extension for taller people mainly for king side bed rooms.
November 16, 2015
Rated 1.0 out of 5.0 by DBT0212 DISAPPOINTED
MILDEW SMELL AND FEELING IN THE ROOM. WOULD NEVER STAY THERE AGAIN! ACTUALLY ALL OF OUR WEDDING PARTY HAD THE DAME EXPERIENCE.
November 11, 2015
Rated 3.0 out of 5.0 by IVillegas Did not feel welcomed
Front office lady seemed to have been bothered by the fact that i asked her if i could be moved from rooms because my room had a moldy smell. Asked me what i wanted her to do about it instead of telling me how she would resolve the problem. She didn't apologize for the inconvenience or show any type of care.
November 2, 2015
Rated 5.0 out of 5.0 by Luckylyne Great Weekend
The class of 1965 reserved rooms and the ballroom for out 50th high school reunion. Everything was great! The staff serving in the ballroom area were most helpful with any requests. The breakfast staff were friendly and concerned with our needs. The front desk staff, especially the afternoon/evening shift were very friendly and helpful.
The only suggestion that I would recommend would be that the musty smelling hallways adjacent to the rooms be addressed. It smelled like the carpets were left too wet when they were cleaned.
Also, my bad, I forgot my blow dryer in room 417.
It was a great stay. We will definitely stay here again.
October 28, 2015
Rated 2.0 out of 5.0 by consultant101 Housekeeping a disappointment
I am a frequent business traveler and have stayed at several Port Arthur hotel chains in the past. There are two Holiday Inn options nearby - The Holiday Inn Express and the Park Central. Having stayed at both I would recommend opting for the Holiday Inn Express rather than this facility at Park Central.
I was very disappointed with the housekeeping staff who completely forgot to clean my room one night and did only a cursory job on my room the next night even after my complaint to the manager about my room not getting done.
October 26, 2015