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Rated 4.1 out of 5 by 75 reviewers.
Rated 4.0 out of 5.0 by Great Customer Service and Breakfast Upon my arrival, I was pleasantly surprised that breakfast was included in my nightly rate. Additionally, the next morning I was thrilled when it wasn't just a "carb-attack" breakfast but a buffet w/omelette station, It was delicious! As for the customer service, I stayed at this hotel over a year ago and forgot my glasses when I left. I knew it was a shot in the dark but when I inquired at the front desk, housekeeping promptly brought out the pair that I left over a year ago! Thanks Holiday Inn, these are just a few of the reasons why I continue to stay at your brand. December 15, 2014
Rated 5.0 out of 5.0 by Pleasant Surprise There are a handful of Holiday Inn and Holiday Inn Express locations that I stay at on a regular basis. I am used to them and I am always comfortable and satisfied with my stay. This was my first stay at the Port Arthur location and I was pleasantly surprised at how fresh and new and modern the hotel was. It had a nice contemporary look to it, while still maintaining the familiar, comfortable feel that I am accustomed to. I will definitely return. December 15, 2014
Rated 2.0 out of 5.0 by Old Flood Zone Checked into the room and it had a definite musty odor. This property apparently had been underwater during a hurricane. I had to check out the following day as did my colleagues as the smell was just to much. December 12, 2014
Rated 5.0 out of 5.0 by Christmas stay Decorated for a special Christmas Stay From reservations to check out a very nice place Thanks Kenny T December 8, 2014
Rated 4.0 out of 5.0 by Port Arthur Hotel good, Breakfast great, Check in poor, Check out great. Area is nice November 30, 2014
Rated 5.0 out of 5.0 by very enjoyable stay. Great visit, very nice room, comfortable and nice amount of room. Good coffee. Everything about this visit was outstanding. November 11, 2014
Rated 4.0 out of 5.0 by Good For Business The hotel was perfect for what we needed. Various stays throughout several months. They always had availability for us. November 11, 2014
Rated 5.0 out of 5.0 by Great customer service. Overall, very comfortable, but a little pricey. Towels were very soft, but bed linens were a little worn. Excellent customer service from all staff. Not enough electrical outlets around the bed. November 10, 2014
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