Rated 4.1 out of 5 by 29
Rated 4.0 out of 5.0 by ApeShape Great Service from all the staff
Upon check in my booking info was not set yet and the front desk staf was very patient and waited until the information was Faxed over, additionally they place me in my room prior to receiving the info. Great service.
February 23, 2014
Rated 4.0 out of 5.0 by kiskadog nicest staff
just left this hotel. front desk and restaurant staff went out of their way to help me with anything i needed, and were very warm and friendly.
February 15, 2014
Rated 5.0 out of 5.0 Nice hotel!
I enjoy staying in this hotel when I'm in the area. At Christmas time they had some really elaborate decorations and scenes set up which were very charming. There was a lot of work and care put into them. I really like the rooms here too. They are comfortable and have really nice desks and work station set ups. Waffle House is across the street and that is a plus for late night cravings. Very nice staff at the hotel and I'd recommend even though the rate is a little higher than other area hotels.
January 11, 2014
Rated 5.0 out of 5.0 by tallcroz Our Favorite Port Arthur Hotel
We stay here every time we come to the Port Arthur area to visit family in Nederland. Once, we had to stay somewhere else (can't remember why), but we hated it. This hotel is comfortable, nicely updated, conveniently located, and the staff is friendly and helpful. My only complaint (and this is relatively minor, since it is common in most hotel rooms) is the noise level of the heater/air conditioner. We froze at night just to keep that thing from kicking on. I sleep with ear plugs, but could still hear it -- sounded like a car running right next to me. Otherwise, the beds are great, the rooms lovely and spacious, and the hotel quiet and easy to get to, just off of the freeway (although road noise is not an issue -- I never hear cars). We will continue to stay here whenever we are in town.
January 8, 2014
Rated 5.0 out of 5.0 by vennyk beautiful christmas display
I liked the room right next to the pool and the complimentary breakfast was a good spread of options. The holiday decorations were so detailed and pretty I'm sorry I didn't get pictures.
January 4, 2014
Rated 4.0 out of 5.0 by Joyce33 Good room, great continental breakfast
We had overall a good experience at this hotel. One complaint was the housekeeping staff decided to clean the room across the hall at 6 A.M. If they had talked softer and not run the vacuum, we may have been able to sleep a little longer. The second night our sleep was interrupted by a loud group and after calling security, all was quiet. Lobby was beautifully decorated for the Christmas season.
January 1, 2014
Rated 4.0 out of 5.0 by Chad28 Just what I needed
The staff was friendly and the room was great
The free breakfast just needs more choices
October 13, 2013
Rated 2.0 out of 5.0 by reuniondisappointed reunion
Air conditioner was not working properly.
Room was way too humid. Couldn't sleep well because of humidity. I understand that Port Arthur is humid but the bedding and carpet were clammy.
Tried to tell desk clerk about problem in the morning -- she was too busy explaining the routine of check out to listen to what I was saying.
October 9, 2013