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Rated 4.1 out of 5 by 70 reviewers.
Rated 5.0 out of 5.0 by Great place to stay The staff were phenomenal, made me feel like I was at home the entire time I stayed there. October 27, 2014
Rated 5.0 out of 5.0 by The best by far I look forward to staying at this location each time I am in the area. Exceptionally clean rooms, great service and even better breakfast. This is by far my favorite hotel that I stay at. October 26, 2014
Rated 5.0 out of 5.0 by desk staff I asked for a needle and thread to secure a loose shirt button, the morning desk clerk offered her service and did it for me, Thanks October 8, 2014
Rated 2.0 out of 5.0 by Did not get room booked I have stayed at this property previously with no issues. However on this stay I did not receive the room booked and was not offered a the breakfast voucher that I should have received and paid the additional $10 to obtain with my on-line reservation. Upon checking I was advised that the king bed room was not available. My fault that I did not ask about the breakfast voucher but upon check out the male and female front desk representatives acted with total indifference about the room availability and no breakfast voucher. In fact, they said absolutely nothing and handed me my receipt. Also the room was way overpriced. In the future I will check other lodging locations when in the area on business. October 7, 2014
Rated 5.0 out of 5.0 by Good I was here for business a room is a room i always stay at holiday inn if i can. October 6, 2014
Rated 5.0 out of 5.0 by A great break from work We stay at the Holiday Inn on Jimmy Johnson Blvd regularly and the staff is always quick to make us feel at home. One of the best hotels I've ever stayed in. October 5, 2014
Rated 4.0 out of 5.0 by clean room and bathroom, but didn't like exterior door and dinner Nice overall hotel. Very clean and comfortable. Bathroom was great! I didn't like that as a rewards member I was put in a room that had an exterior door directly to the parking lot. I should have went back to reception and requested a room with an interior door. Room service was great, but the food was not of high quality and not worth the price paid. I would stay here again with an interior room. I also would recommend this hotel to other travelers to the Port Arthur area. September 14, 2014
Rated 2.0 out of 5.0 by Mediocre A/C in room sounded like an F/16 jet engine, yet failed to cool the place down adequately. Restaurant was closed when I tried to get breakfast at 10 am. No coffee in lobby. September 10, 2014
Rated 4.0 out of 5.0 by Best Hotel In Port Arthur The staff was friendly. The rooms were clean and comfortable. The food was good. August 26, 2014
Rated 5.0 out of 5.0 by Bussiness Travler Upon Arrival Iwas met with a friendly smile and Courtesy bussiness was conducted in a professional mannor and was off to my confortable room. August 26, 2014
Rated 5.0 out of 5.0 by Business stay It was a quick and easy visit and I always stay at Holiday Inns. This hotel was very nice and convenient. August 25, 2014
Rated 5.0 out of 5.0 by Service was Great! My siblings and I planned our parents 50th wedding anniversary at the Holiday Inn Park Central this pass weekend (Aug 16th). We started planning in March of this year with the coordinator Ms. Judy. I was doing most of the communication from Houston. I just want to say from the time I started with her to the end of the event she was GREAT! I have planned many events in Houston for my place of employment but never had the type of service I had in Port Arthur. I made several changes and request at the last minute and Ms. Judy just made it happen. She was very nice and always checked up to make sure everything was going well with the event planning . She was not feeling well the day before but made sure my last request was met. She was really sick the night of the event but came and made sure everything was running smooth. She ended up serving my parents and made sure they were enjoying themselves. The two ladies assigned to the event that day was very very helpful and nice. The event was a successful and we could not have done it without Ms. Judy and the ladies assigned to serve us that night. JOB Well Done. My family and guest was so impressed. The buffet was delicious. We received so many complements about the roasted beef and stuff chicken. Please tell the chef know it was great. Thanks for everything , Cynthia August 19, 2014
Rated 4.0 out of 5.0 by Courteous staff. Clean in all aspects with comfortable and secure room. The entire process from reservation to check-out was an easy undertaking. I arrived late and departed very early but was always met with a polite courteous and helpful staff. I would highly recommend and will definitely stay at this location again if my work takes me to this area again. August 19, 2014
Rated 5.0 out of 5.0 by Great Place to stay Travel with work and this is a great place to stay. COnvient location. August 19, 2014
Rated 5.0 out of 5.0 by Great Hotel ,Caring staff, When I called to say I'd be very late the Front Desk Mgr. Tina ( I think?) asked if I'd like a snack or cold sandwich waiting in my room, What a nice gesture In the morning, the complementary breakfast was quite the treat, eggs made to order awesome. I'll be back !!! August 17, 2014
Rated 5.0 out of 5.0 by Great room and friendly employees This is my favorite IHG property to stay at when in the Port Arthur area. The rooms and property are well maintained and the front desk personnel is always so happy to assist in any way. August 15, 2014
Rated 3.0 out of 5.0 by Nice facility Needs thermostats and bathroom ventilation for showering August 14, 2014
Rated 2.0 out of 5.0 by Overall nice location The room was well lit, the bed was hard. The housekeeper gave me the extra towels that we needed. The food was good, we had "free" breakfast and enjoyed the dining room for dinner. Was disappointed it wasn't opened for lunch though. Only problem I had was at the front desk. It is never good when the staff wants to argue with you about what you paid for. August 12, 2014
Rated 5.0 out of 5.0 by Best Hidden secret in Port Authur Love.. Love.. Love this hotel! More than what I expected...professional staff..upscale decor and rooms. I couldn't ask for more. Thanks! August 7, 2014
Rated 5.0 out of 5.0 by More than expected I stayed at this hotel using reward points. I was only passing through and just needed a place to sleep for the night but was impressed with everything about the hotel. Very nice upscale room and comfortable bed. The large tv made it even better. Great Job. July 30, 2014
Rated 2.0 out of 5.0 by Priced like a hotel in New York! Be prepared to watch the cost of your room rise every evening you stay. When you complain, be prepared to get an evil eye and a "I don't give a darn" attitude from the staff." Very disappointed with this Holiday Inn and I am a frequent Priority Club member. July 30, 2014
Rated 2.0 out of 5.0 by My How Times Change Stayed here 10 years ago and enjoyed myself. This stay was more like bug bite motel. The font desk staff was friendly, of course, when they are charging what they charged they should be. A little more maintenance on the rooms and pools would be an improvement. July 15, 2014
Rated 4.0 out of 5.0 by Surprised but Happy Being from the area I was surprised at how updated the hotel was compared to a well-known hotel in Beaumont. I was impressed by how many benefits were available but disappointed in myself for not using them. The only negative was the odor in the room. I know the humidity can cause this in hotels but it was rather strong and I did not report it as I was out of the hotel more than in the hotel. Guest check-in experience was great! Guest check-out experience seemed to be a bother for the young lady but maybe she was just having a bad day. June 23, 2014
Rated 4.0 out of 5.0 by Great Staff and cutiousy When I approached the front desk I was meet with two smiling faces and great clear instructions on the Lounge, Eating area and internet services. June 9, 2014
Rated 5.0 out of 5.0 Service My experience at the holiday In was well worth it the receptionis was very helpful and polite. And the manager Mr. Joe is a very good person he would help any one if he could . And the housekeepers that does a wonderful wonderful job. I can't ask for a better place to stay when I visit Texas June 6, 2014
Rated 4.0 out of 5.0 by Average Stay A one night stay, but the cost was quite high for the area... Hotel is older, so an average stay can be expected, but is a lot better than the cheapo hotels around there... June 2, 2014
Rated 1.0 out of 5.0 by VERY BAD EMPLOYEES This is the very worst Hiliday Inn i have stayed at. When we arrived the lady at the dest was very rude never smiled and made us feel very UNWELLCOME. We were at the Pool area and found that there were 5 kids running around being very loud and they were an employees kidds THIS IS VERY BADDD. ALL AROUND VERY BAD. May 22, 2014
Rated 4.0 out of 5.0 by Good Stay overall, but horrible restaurant Entire facility and rooms were top notch. The restaurant was horrible. At no time should a restaurant EVER run of out any food items that they have on their menu. Would recommend this hotel, but not to eat there. May 7, 2014
Rated 4.0 out of 5.0 by Needs some updating Unit has that smell and feel of an older hotel. I think it is a bit stale inside, possibly due to no ventilation in the bathroom. Room was spacious and clean, bed was comfortable. Staff was nice and although I did not use them the restaurant and bar looked nice. Biggest complaint was that the WI-FI was horrible. Dont even plan on using it. May 6, 2014
Rated 4.0 out of 5.0 by nice place My room did not come with a fridge or microwave but it is in a nice location overall a nice hotel April 10, 2014
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