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Rated 4.2 out of 5 by 187 reviewers.
Rated 5.0 out of 5.0 by Excellent hotel Excellent hotel with wonderful staff and amenities May 16, 2016
Rated 1.0 out of 5.0 by Port Arthur Poor stay. Room smelled like a locker room. The bed was like a board. A/C ran continuously. May 13, 2016
Rated 5.0 out of 5.0 by Room Comfortable and Quiet Met my needs for working and being able to rest at the end of a long day. Bed was very comfortable and room was very clean. May 6, 2016
Rated 5.0 out of 5.0 by Comfortable Stay Excellent Staff Clean room. Staff was very friendly and helpful. Mall in close proximity to hotel. May 5, 2016
Rated 1.0 out of 5.0 by Smells Like Mildew! this was a very nice hotel about 7 years ago. It has been recently updated but smells like Mildew! The AC is an outdated window model that blows outside humid air into the room if the compressor is off. Clothing hanging in closet alcove absorbed so much moisture from air they were damp by the time I put them on. The restaurant (breakfast) had no healthy options and the staff, who were very pleasant, seemed to be aimless and slow; perhaps understaffed. I arrived at the restaurant at around 730 am; there were several empty tables but none of them were clean. The waitress in attendance seemed a bit perturbed that I hesitated to sit at a dirty table - not sure what that was about. She did eventually bring me silverware and hot water for tea. This hotel is an option but it would be last on my list . May 1, 2016
Rated 5.0 out of 5.0 by All around great hotel Great rooms, big screen TV's plenty of channels, Staff that seems to be eager to please, Really enjoy the breakfast buffet, plenty of choices, easy in, easy out , Free breakfast is an extra treat. April 26, 2016
Rated 5.0 out of 5.0 by Excellent Service at Port Arthur We found the HI to be a great place to stay for our 4 night stay while visiting family. All of the staff went our of their way to provide excellent service. Can't say enough good things about the staff at the HI April 20, 2016
Rated 3.0 out of 5.0 by Convienient location, adequate service I am very disappointed in Holiday Inn in general. I had a sizable reward points saved and was promised by staff....on numerous occasions....that they would never go away. But, they did. Why, I still don't know. Now I not only don't care if I stay in a Holiday Inn, it irritates me when we have to book a room there. We stayed this time because the other hotels were full. So, I went from a "book me a room at a Holiday Inn" guy to, now I don't care if I ever stay in one again. I guess we'll see if anyone in your organization cares to fix that issue. April 20, 2016
  • 2016-05-24 T13:16:56.741-05:00
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