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Rated 4.0 out of 5 by 87 reviewers.
Rated 5.0 out of 5.0 by Always excellent staff I have stayed here numerous times and am always greeted warmly by the front desk staff. The rooms always meet my expectations. As a Platinum member, I was offered an extra 500 Points for staying as well as a free breakfast which is always excellent. The manager stopped by my table at breakfast to make sure everything was OK and again later when in the hotel lobby. A nice touch. The gym had several broken treadmills but there is a very good number of other equiptment to choose from. I will definitely stay here in the future. March 10, 2014
Rated 4.0 out of 5.0 by Excellent staff I want to thank Erika andTinisha for their excellent service. They went beyond their expectations to make sure our stay was as comfortable as possible. Once again thanks to Erika ( night asst. mgr. and Tinisha) desk clerk. March 8, 2014
Rated 5.0 out of 5.0 by Great service This holiday has the most friendly and helpful staff! Nice clean rooms! March 5, 2014
Rated 5.0 out of 5.0 by Excellent Customer Service The front desk staff offered excellent service. From check-in to recommending restaurants they were very helpful. We were even given information on how to earn additional points on our rewards club account account. For example, we were told to add the word "penny" after our comments and we would earn an additional 500 points. Penny March 2, 2014
Rated 5.0 out of 5.0 by Clean and comfortable I was towing a trailer and had plenty of room to park. Clean room. I was Dissapointed I didn't have a fridge in my room. February 28, 2014
Rated 5.0 out of 5.0 by Great Staff! The staff at this hotel is excellent! One of the staff was walking thru the back parking lot while I was unloading. She heard my frustration as I dropped something. She came over and gave me a hand without asking. It would have been very easy for her to keep walking. This kind of attention matters! Thank you! February 17, 2014
Rated 5.0 out of 5.0 by Great Staff I have stayed at this property numerous times and the staff has always been the greatest. Those working the front desk are always courteous and helpful. They morning waitress has always been fantastic and the new girl working there now is the best by far. Thanks for a great stay. February 9, 2014
Rated 4.0 out of 5.0 by Staff was great, would have been a bad stay if not for the staff The staff was great. I cannot say enough about Meagan at the front desk, she was amazing and I would stay at this hotel again just because of her. If I had a local office in Port St. Lucie I would hire Meagan away from you!! There was also a younger male manager that worked in the evening that was great as well. He comped a free night due to my problems, however I had them remove the free night when I checked out as I prefer the points, I pass the cost of the hotel on to my clients anyway. The room had numerous issues that needed to be corrected and the staff was very accommodating. My room had a horrible smoke smell to it that seemed to come from the bathroom vent. The room was a non smoking room. The staff offered from the beginning to move me and I declined as I had unpacked and I travel with a small office of stuff and its a pain to repack to move etc. I figured they would have a ozone generator like most hotels and they could just ozone the room the next day and problem would be solved. Well I guess they don't have one as they used scented sprays each day to attempt to mask the problem. Anyway, had it not been for the staff this would have been a nasty review of this hotel, but the staff made a not so pleasant room into a nice stay. January 27, 2014
Rated 3.0 out of 5.0 by Restaurant When I book a Holiday Inn I expect it to be full service. To have the bar and restaurant closed on a Monday night is ridiculous. At the least it should be so stated when booking. January 21, 2014
Rated 3.0 out of 5.0 by Queen Suite Only for a small queen. Bathroom was ridiculously small. Flat screen TV's "Sounds Nice"? The sound was so poor you could barely hear the TV. Unfortunately the location was good but the facility has way to many flaws. A person in a wheel chair cannot approach the entry from the drop off spot, you had to go to the HC parking 50 ft away. Better choices nearby in the IHG family. January 20, 2014
Rated 4.0 out of 5.0 by Good Service I enjoyed my stay and everyone was friendly. The room was clean. My son enjoyed the pool, it was a little cold for January. The French toast was wonderful!! January 15, 2014
Rated 5.0 out of 5.0 by The Best Around We have stayed at this hotel several times. the staff is always friendly and knowledgable. We sleep like a log.. Will continue to go there for many years to come January 5, 2014
Rated 1.0 out of 5.0 by Terrible There were several things that were not there or in terrible condition January 4, 2014
Rated 4.0 out of 5.0 very satisfied Desk staff was very accommodating. We were very happy with the service and room. Did not use amenities. December 28, 2013
Rated 1.0 out of 5.0 by Smelly and Loud We booked a "pet suite" because we were traveling with a small dog. At the time of booking they told me that I would have a smoke free room, that part was true. However, the 4th floor was not. There was cigarette smoke seeping into the room constantly. In addition, the road noise was unbearable. Lastly, there were people having a party in the hallway at 3:00 am. I did not sleep for the two nights I was there. I wanted to leave after the first night but every hotel in the area was booked. I could not recommend this room to anyone. December 3, 2013
Rated 5.0 out of 5.0 by Renovated and updated This hotel was recently renovated since our last stay. Beautiful lobby and pool area. Staff is awesome and really friendly. November 30, 2013
Rated 5.0 out of 5.0 by Great Stay Good Staff, great service, clean and beautiful hotel. November 30, 2013
Rated 5.0 out of 5.0 by excellant facility I felt comfortable and right at home everywhere I went in the hotel. from the restaurant and lounge to the video games and pool, all exceeded expectations. the pool with waterfall included a hot tub. (even the chore of laundry didn't feel like a chore). we plan on staying there on our future trips to port st lucie. November 27, 2013
Rated 4.0 out of 5.0 by food & room worst breakfast I ever had cold home frys runny eggs and deep fried sauage full of grease room stunk of room cleaners November 27, 2013
Rated 5.0 out of 5.0 by Great Stay Great Staff Really nice people at reception. The lobby looks great, marble floor, clean and welcoming! November 26, 2013
Rated 1.0 out of 5.0 by Disapointed for a Holiday Inn I feel that I should start with the staff was one of the best things about this property. They were friendly and a pleasure to interact with during the check in and checkout process. The rest of my stay was very disappointing. The floor we stayed on smelled like smoke so bad it permeated in our room. The room looked like it was under construction. There were dry wall anchors showing all over the place (counted at least eight of them at least). The paint on the walls looked like someone rushed through it just to get the room in a livable condition. Finally the towels were not all folded, and 1 set looked like someone used them before us. Sleep quality was fair, as the windows were very thin and a lot of road noise was still able to be heard, even over the old window unit AC that did not work for the evening very well at all. Overall I was disappointed in this property, and I have stayed at a lot of Holiday Inns as I travel frequently for work. Specifically my disappointment was in the "value" of the stay. If I wanted to stay in a one star hotel I could have reserved something relatively close for a fraction of the cost. At that point and time I would expect the stay I received at the Holiday Inn in Port St. Lucie. November 20, 2013
Rated 2.0 out of 5.0 by Michael at front desk should not be representing holiday inn Michael was working the front desk when I was checking in with my wife. I'm a priority member and have stayed in IGH hotels and this experienced was by far the worst! He offended my wife and upset me. Never welcomed us or thanked us for being memebers. He kept referring to my wife as her? Like if she was some sort of minority. I corrected him and told him that she was my wife and still he only gave breakfast coupons to me and said these are for you not her? Where did this guy ever come from? I'm sure you would need to have some sort of hospitality background huh? If we ever have to go to Port Saint Lucie for a work trip we will not be staying at this IHG property. Our room was across from some guy with nothing else to do but preach the bible with an annoying loud speaker and a huge cross. I'm a religious person myself but come on? Next to a hotel where people are trying to unwind? Not acceptable. I travel lots for work and my choice for hotels is holiday inn just not this one November 7, 2013
Rated 5.0 out of 5.0 by Clean surroundings and wonderful staff We had a most wonderful experience this weekend with our stay at the Holiday Inn. The rooms and bathroom were neat and clean. But most of all, we found the staff remarkable. They were always cheerful and smiling. They did everything in their power to make our stay there a wonderful experience. I would recommend this hotel to anyone looking for a place to stay in this area. November 6, 2013
Rated 4.0 out of 5.0 by Comfortable We, including our dog, enjoyed the comfort and convenience of this hotel. If there is something to be improved, I would suggest smaller, thinner bed pillows. November 4, 2013
Rated 5.0 out of 5.0 by Outstanding Every member of the staff that I interfaced with was friendly, polite and, when need be, accommodating. I was working nights and the housekeeping staff was PERFECT in supporting my odd schedule. Not a single disturbance while I slept during the day. Tackled my room when requested to minimize my disruptions. I could not have asked for anything better. A very excellent stay. I will be back!!! October 23, 2013
Rated 5.0 out of 5.0 by Great place to stay in St. Lucie Had a small business meeting in one of the meeting rooms. Everything we needed was there, staff very accomodating and friendly. I always stay here when I am in the area. Small bar and restaurant operation has very friendly folks and the breakfast is cooked to order and done very well. Nice property! October 8, 2013
Rated 4.0 out of 5.0 by Great stay and Staff Good stay good location will stay here again!! Friendly staff September 30, 2013
Rated 4.0 out of 5.0 by front desk met all my special requests convenient, and a great deal for my needs, staff very accomodating September 19, 2013
Rated 4.0 out of 5.0 by friendly service friendly service very helpful had a family emergerncy during the stay and had to cut the stay in half was told they would be sending me a refund for the 2nd night but have not recieved it. September 8, 2013
Rated 5.0 out of 5.0 by Enjoyable Stay I was attending a convention from north-central Florida that ran late. At 10 p.m., my sister and I decided to spend the night in a spur-of-the-moment decision, and walked in to your hotel. (Yes, the building was under construction/renovation. Good for them! Does not seem like a reason to score them low.) The front staff quoted me, I showed them my AAA card, and they reduced the rate a little more, so we stayed. Clean, fresh smelling room. Comfortable beds. Front desk staff was very helpful with our needing toothbrushes and toothpaste. Ate breakfast at the restaurant. Waitress was super-chipper, food came out fast and was really good. Great hotel, great value. August 30, 2013
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