Rated 3.9 out of 5 by 234
Rated 5.0 out of 5.0 by jrc87 Good Airport Hotel
Close to the airport, excellent transportation to and from. The shuttle driver was super friendly and informative. Would stay here again if I need an airport property.
August 13, 2014
Rated 5.0 out of 5.0 by Joe Business great stay
I travel on business often and really enjoyed my recent stay. The hotel was clean and had alot to offer, the staff was helpful and friendly.
August 12, 2014
Rated 3.0 out of 5.0 by rybasc Convenient parking
I had a very early flight and needed convenient airport parking for a decent price. While it would've been cheaper just to leave my car in airport parking, staying at the Holiday Inn allowed me to get a little more sleep the night before my flight, which is always helpful when you have to be up early.
The room wasn't the most luxurious or exemplary hotel stay I've ever had, but I was there for long enough to grab a bite to eat (off the children's room service menu, because everything else was over priced) and a couple hours of sleep before my flight and left my car where I could access it quickly and easily upon my return to Portland, and that's really all I needed.
August 12, 2014
Rated 1.0 out of 5.0 by smithfam03 Not a family hotel
We are no strangers to IHG hotels but were surprised at how disappointed we were in the Portland Airport Holiday Inn. The rooms were clean- that was the pro of our stay. The cons were- double beds....YIKES, small! No free coffee in lobby....but also nowhere NEAR adequate coffee in rooms. Guest laundry was ridiculous- one facility with one washer/dryer, no help from staff when I was waiting 45 minutes just for the guests to come empty their already finished loads of clothes. Pool is not easily accessible- you must go through the restaurant/convention area, so wear clothes over your suit if you don't want everyone seeing you in your swimwear! There is also only a small pool, no hot tub. In a nutshell, this just didn't feel at all like a family hotel. Obviously geared toward business travelers and government officials (guessing from the blocked off parking spaces for single black SUV's, despite the already overflowing parking lot)
August 10, 2014
Rated 3.0 out of 5.0 by Imjoesmom Great staff and Food and Service but facility in poor shape
The staff were ALL very personable and very helpful and very nice. The restaurant and banquet service and food was very nice. The restaurant was understaffed but all the servers were good spirited and helpful and they even added a luncheon buffet because of the size if our group.
I have great respect for the employees (except the Manager who was not a pleasant person) and wait staff but ... the housekeeping staff were all pleasant (considering most spoke no English) but they did not do a good job of cleaning and/or restocking the rooms. Wasn't terrible but a prime example is the only way to get replacement bathroom tissue was to place the empty rolls on the counter.
This is a fairly large facility that is in poor condition. The public areas aside from the lobby, are not well kept. The carpet throughout the facility in both the hallways, and atrium, and the rooms were all in poor condition and were not at all clean. The hallways were kept at a consistently high temperature - high enough to be uncomfortably hot. There are only 3 elevators that are placed in a strange location and one was not working properly the entire week our group was there yet they never shut it down for repair.
The facility is located in an industrial area, nothing was nearby except factories and warehouses. Additionally train tracks run right in front and frequent trains using their horns made sleeping or daytime resting problematic
Overall the facility was very disappointing but the staff helped make the week go by OK. I would not ever plan to return nor would I recommend it. Sorry staff, you make a grand effort but the facility overwhelmed
August 8, 2014
Rated 2.0 out of 5.0 by TheWorkat6 Not for the money, unfortunately
We have stayed in many, many Holiday Inns and Holiday Inn Express Hotels - this is the first that we were totally and completely disappointed. For the extra money we paid for the "business executive suite" it was no larger than a matchbox - could not fit the luggage around the king bed. The bathroom was not clear, especially the bottom of the tub. The A/C unit would not shut off and was very very noisy. The room did not smell clean - smelled old and musty and the carpet was very dirty.
Sorry Holiday Inn, but this is definitely the worst experience we have had - we have never experienced anything like this in the over 30 times visiting the various Holiday Inn establishments.
Now sure what has occurred!
August 8, 2014
Rated 2.0 out of 5.0 by Argusk Disapointing
While looking for a hotel near PDX my wife and I felt comfortable choosing Holiday Inn. Not being familiar with the area but with Holiday Inns we expected a LOT more from this hotel. Positives - Close to Airport, ample parking, fast check in. Negatives - Restaurant is overpriced, food is barely edible and service is horrendous. Given the only option is to eat in the hotel based on the neighborhood and proximity to anything to eat you are at their mercy. Rooms are dated and noisy. You can hear guests talking in adjacent rooms and in hallway with ease. I have stayed at many Holiday Inns and this one was the worst by far. We payed a good sum of money for the room and were really let down.
August 7, 2014
Rated 5.0 out of 5.0 by mdm$ Airport Layover
Clean and comfortable- excellent shuttle service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
August 7, 2014