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Rated 3.9 out of 5 by 297 reviewers.
Rated 1.0 out of 5.0 by dirty and run down Upon entering the hotel lobby was nice but, corridors and room very dingy, dirty, and run down. September 11, 2014
Rated 5.0 out of 5.0 by Nice hotel We were greeted in a very professional, friendly mannerism. The staff were excellent throughout our stay. Our room was very nice and even though we were located nearby the elevator it was not noisy. The cleaning of our room could be improved, but the Management were informed and the issue was taken care of very professionally and to my satisfaction. The pool was clean and the temp was just right....very refreshing. I did attend a Gluten Free Food Fest and this hotel did try their best to provide a gluten free menu during the event, but unfortunately their menu was not very gluten free and had many items on it that would cause cross contamination, so I was unable to eat there. I did manage to get a couple nice complementary food items from some of the Vendors at the Event, that I could take to my room and eat there and I'm very thankful to them! Overall I would definitely return to this hotel and again, the staff are wonderful! September 10, 2014
Rated 5.0 out of 5.0 by Excellent hotel The service was fantastic! The hotel staff was very helpful and very friendly. The public locations were very clean and well kept. My room was great and very clean. September 10, 2014
Rated 2.0 out of 5.0 by Clean Aperance of common areas Already wrote a long review about the condition of the hallways at the hotel, staff and room did not provide soap, toilet paper and shampoo need was empty. September 5, 2014
Rated 2.0 out of 5.0 by Room had a peculiar dirty human sweat scent and carpet is dirty and old. The bed looked okay but the mattress is saggy and pillows didn't smell clean Picked this hotel for proximity to Portland airport but I will not return to this Hotel. Good we only stayed there for the night. The room smelled, carpet looked dirty, bed saggy. I asked for the pillows cases to be changed because of the smell but did not make much difference. The staff were helpful though. I used my rewards points and it is not worth it. We have had good stays with Holiday Inn but this one was not a pleasant experience for us. September 5, 2014
Rated 5.0 out of 5.0 by Holoday Inn Nice Hotel have stayed many times. Staff is GREAT!!! September 4, 2014
Rated 4.0 out of 5.0 by Accesibilidad y buen precio Fácil acceso del aeropuerto y del área de renta de autos Fácil acceso al centro de la ciudad y a la zona de montañas. September 3, 2014
Rated 5.0 out of 5.0 by Great Location and Friendly Staff This hotel was slightly out of the downtown area, but close and convenient for sightseeing. The restaurant staff were excellent and the restaurant manager went above and beyond to make our experience memorable. September 2, 2014
Rated 5.0 out of 5.0 by Great restaurant staff Thoroughly enjoyed having drinks and dinner here. We will stay here again! September 2, 2014
Rated 5.0 out of 5.0 by GREAT SERVICE Overall, outstanding experience. Taylor at the front desk greeted us and she was so helpful in making sure we had everything we needed and did a great job at making us feel welcome. It was my son's first trip to Portland, and he was there for College visits. He could not say enough how much he enjoyed the hotel, how clean it was and the great service we received. It extended to every area of our stay. The restaurant staff was just as friendly, and the food was very good. When returning to Portland (which now will be somewhat often). I will not stay anywhere else except this Holiday Inn Portland ariport. September 2, 2014
Rated 4.0 out of 5.0 by Late Start to Breakfast Overall my stay was okay. However, I was disappointed that the complimentary breakfast did not start until 6:00 AM. Not convenient for those catching an early flight. Not to mention the staff was late the morning of our departure. Missed breakfast at the hotel and had to buy something at the airport. Michael W. Gold Member September 2, 2014
Rated 3.0 out of 5.0 by Large rooms Nice hotel. Hallway carpets need to be replaced Great shuttle September 2, 2014
Rated 4.0 out of 5.0 by Generally good but some rooms are noisey I stayed twice at the start/end of vacation on the way from/to the airport. The room for the first stay was fairly quiet, the room assigned for the second stay suffered greatly from outside noise from a railway/railroad that had loud goods trains all through the night. The hotel staff kindly moved us to a quieter room. Wifi was available with strong signal in all locations I tried but was very slow. The provided buffet breakfast was ok but had limited selection, but they provided paper cups to take away any undrunk coffee. The pool was more a leisure/lounge pool than swimming pool and, oddly, had no obvious changing rooms. Staff were helpful and attentive. The hotel and room clean and tidy, fairly modern. Overall I would recommend, but avoid rooms that face the railway. September 1, 2014
Rated 4.0 out of 5.0 by Remodel is Good Remodel just added to your already Great People!!!! September 1, 2014
Rated 3.0 out of 5.0 by Comfortable Bed & Pillows The bed and pillows were very comfortable. Staff very friendly. It could have been our room, but there was no place to hang any towel except in shower. Slow drainage in shower. Asked for maintenance to come, but they never did. Told front desk when checking out 2 days later that they might want to fix drainage before next guest. Convenient to airport with shuttle service. August 30, 2014
Rated 5.0 out of 5.0 by Nice Hotel Pool temperature was a bit cool. Other than that the experience was a good one. August 27, 2014
Rated 3.0 out of 5.0 by Stay during a conference Convenient to conference. Surprised that hospitality coffee was only available 3a.m. - 6a.m. And no continental breakfast since that is now usually a given. Also no fridge or microwave in rooms. Staff was accommodating and cheerful but lack of amenities was obvious. August 26, 2014
Rated 5.0 out of 5.0 by Nice Pillows Overall, it was a very nice week's stay. I would consider staying here again if ever in the area. August 26, 2014
Rated 5.0 out of 5.0 by Home away from home This hotel has been my "home" every other week for the past 4 months. They have become family and do an excellent job of caring for me. My favorite room is always ready, the amenities are great and everyone is always there with a smile and call me by name. I will truly miss everyone. Trina - no one makes a more "perfect cosmo" - thank you my friend - you are a joy to be around and have brought me back to the Holiday Inn every week! I will miss you all now that business is completed here and I go to the next location! August 25, 2014
Rated 4.0 out of 5.0 by Room was good I stayed on both ends of a long trip. On my way back our room was a handicap bathroom which was fine. However the shower head fell off ever time we turned on the water. I was also disappointed to find out that this particular hotel did on offer continental breakfast. Where ever time I have ever stayed in a Holiday inn they have been available. August 23, 2014
Rated 4.0 out of 5.0 by Good stay, no air Good stay, can't really say too much about it as I was only there to sleep, and didn't really get to use any of the hotel's amenities. The automatic upgrade system was great, got me in the best room in the building without me having to constantly call back pestering the staff for an upgrade. Staff was excellent, as is usually typical at Holiday Inn/HI Express properties. Just remember, as a brand, Holiday Inn does not have open-able windows, so if you crave fresh air you will be disappointed. August 21, 2014
Rated 5.0 out of 5.0 by Friendly staff and convenient to airport We've stayed here many times visiting family in Portland or taking advantage of Park August 21, 2014
Rated 3.0 out of 5.0 by beware of cleanliness This was my experience during a two week stay. Room was located next to fan room so it was noisy 24/7. Requested sheets to be changed three times during the day until finally got them. Three days later I stripped the sheets of the bed, stepped over them and requested them to be replaced just to find them back on the bed. UNSAT. to top it all off I requested a microwave(since there wasn't one in the room, also no fridge) fromt desk said there was a waiting list and I was first one on it. Twelve days later I checked out and never got one. If it wasn't because we had a large group staying I would have moved right away. For the price you are better off somewhere else. August 21, 2014
Rated 5.0 out of 5.0 by Great Value and Wonderful Service My partner and I stayed for a week. While it was about 30-40 minutes on the metro to reach downtown, the free shuttle service to and from the metro, EXCELLENT customer service, fun and friendly staff, and reasonable price made the stay well worth it. I would HIGHLY RECOMMEND this location to other people and look forward to future stays. August 18, 2014
Rated 5.0 out of 5.0 by Wanda in restaraunt Wanda served us breakfast and she was wonderful! Cheerful, welcoming August 18, 2014
Rated 5.0 out of 5.0 by Good Airport Hotel Close to the airport, excellent transportation to and from. The shuttle driver was super friendly and informative. Would stay here again if I need an airport property. August 13, 2014
Rated 5.0 out of 5.0 by great stay I travel on business often and really enjoyed my recent stay. The hotel was clean and had alot to offer, the staff was helpful and friendly. August 12, 2014
Rated 3.0 out of 5.0 by Convenient parking I had a very early flight and needed convenient airport parking for a decent price. While it would've been cheaper just to leave my car in airport parking, staying at the Holiday Inn allowed me to get a little more sleep the night before my flight, which is always helpful when you have to be up early. The room wasn't the most luxurious or exemplary hotel stay I've ever had, but I was there for long enough to grab a bite to eat (off the children's room service menu, because everything else was over priced) and a couple hours of sleep before my flight and left my car where I could access it quickly and easily upon my return to Portland, and that's really all I needed. August 12, 2014
Rated 1.0 out of 5.0 by Not a family hotel We are no strangers to IHG hotels but were surprised at how disappointed we were in the Portland Airport Holiday Inn. The rooms were clean- that was the pro of our stay. The cons were- double beds....YIKES, small! No free coffee in lobby....but also nowhere NEAR adequate coffee in rooms. Guest laundry was ridiculous- one facility with one washer/dryer, no help from staff when I was waiting 45 minutes just for the guests to come empty their already finished loads of clothes. Pool is not easily accessible- you must go through the restaurant/convention area, so wear clothes over your suit if you don't want everyone seeing you in your swimwear! There is also only a small pool, no hot tub. In a nutshell, this just didn't feel at all like a family hotel. Obviously geared toward business travelers and government officials (guessing from the blocked off parking spaces for single black SUV's, despite the already overflowing parking lot) August 10, 2014
Rated 3.0 out of 5.0 by Great staff and Food and Service but facility in poor shape The staff were ALL very personable and very helpful and very nice. The restaurant and banquet service and food was very nice. The restaurant was understaffed but all the servers were good spirited and helpful and they even added a luncheon buffet because of the size if our group. I have great respect for the employees (except the Manager who was not a pleasant person) and wait staff but ... the housekeeping staff were all pleasant (considering most spoke no English) but they did not do a good job of cleaning and/or restocking the rooms. Wasn't terrible but a prime example is the only way to get replacement bathroom tissue was to place the empty rolls on the counter. This is a fairly large facility that is in poor condition. The public areas aside from the lobby, are not well kept. The carpet throughout the facility in both the hallways, and atrium, and the rooms were all in poor condition and were not at all clean. The hallways were kept at a consistently high temperature - high enough to be uncomfortably hot. There are only 3 elevators that are placed in a strange location and one was not working properly the entire week our group was there yet they never shut it down for repair. The facility is located in an industrial area, nothing was nearby except factories and warehouses. Additionally train tracks run right in front and frequent trains using their horns made sleeping or daytime resting problematic Overall the facility was very disappointing but the staff helped make the week go by OK. I would not ever plan to return nor would I recommend it. Sorry staff, you make a grand effort but the facility overwhelmed August 8, 2014
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