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Rated 3.9 out of 5 by 191 reviewers.
Rated 4.0 out of 5.0 by OK stay For the price, I get better value at another hotel. I can't remember when I didn't have a microwave or small refrig in the room at my favorite and frequently used hotel, and I was surprised to find these items missing at the Holiday Inn. I chose this hotel only because I was attending a conference there and it made it easier to not have to drive in the Portland area. Food service at the restaurant was Excellent Check-in staff were average...the young man ignored that I was standing in line for check-in and waited on a lady who walked in after me! Sometimes the quiet, polite people get overlooked. I said nothing as I was exhausted from my trip to get there. August 16, 2013
Rated 2.0 out of 5.0 by old shower the shower was old and didn't drain. The room smelled musty. I assume they cater to the business and convention guests. i can't imagine getting that room traveling for work and if i did i would complain to my company for putting me in it. the food in the cafe was good however the waitress was pushing the breakfast buffet then after i ordered it and was looking at the 2 hour old French toast she came in and said that the cook was no longer going to cook for the buffet and the waitress continued to push it to other guests. the hotel staff was nice and helpful. They let me check in early which was a relief since i had just drove all night and most of the day. August 15, 2013
Rated 5.0 out of 5.0 by Always a pleasure to stay at this hotel A great stay begins with excellent front desk service, and this hotel stands out in this regard. We stay often, and the front desk staff always greets us by name and recognizes our Rewards Club status. We have always enjoyed the food and beverages both in the restaurant and in the bar. Service there is also excellent. The shuttle service is efficient and the drivers friendly. I always recommend this hotel to friends and family. August 14, 2013
Rated 2.0 out of 5.0 by Holiday Inn on Orders Check in desk: The people were great and thought this would be a good hotel to use in future travels. Guest Services and House Keeping: Unsat. I asked a gentleman where the pool and exercise room was. I thought he may not have heard me so I asked again he looked at me walked away and pointed. No words, no grunt, just a point. My second day, when I got back to my room the used coffee pod was sitting on the bathroom counter and no new packets were left. When I called guest services they sent someone up, but they acted as if they were put out. These people all acted as if they didn't like their jobs. Room: Fairly clean. Old furnishings and old carpet coming up by wall. August 9, 2013
Rated 4.0 out of 5.0 by Hard bed and not very good service at the front desk either! Shortly after checking in I realized I had lost a very important file that had been placed in a front pocket of my small suit-case so I asked the personnel if anyone had turned it in and I was told "NO". About 2 hours later I came down to the lobby after having dinner at their restaurant, and as I was checking out the bakery choices near the coffee machines next to the check-in area I noticed a familiar "blue" colored plastic folder that looked very much like mine, so I walked over to get a closer look and sure enough it was --- it still had my last name hand printed on the top-front area in bold letters so I knew it was mine. I asked the clerk why he could not have seen that and called me in room 233 and he said in a not very nice tone, that he had not seen it or had any idea how it got there right by the cappuccino machine in the inside section of the lobby area where only employees are normally allowed. Inside the folder, on page 1 was my Holiday Inn reservation data sent to me from IHG, so there was no mistake as to who owned that unique folder. I had all my appointments and pertinent notes on the meetings I was in Portland for that week-end and here I almost lost all of it if I had not by a great coincidence persisted in looking for it around the lobby area even-though I was told clearly that no one had found it (or that anyone cared!). I was a bit upset but I figured what would be the use of complaining to is boss, since maybe he was the hotel manager! The bed was quite hard for our liking and I'm not sure why we could not stay till 4:00 P.M. as we had planned either. As an Ambassador member, I was told at the start of our arrival that we could do that but when I went to pay our bill I was told that I had to leave the room at 1:00 P.M. vs. 4:00 P.M.! I paid for the extra perks that the Ambassador's Club offers, again this year, and I think a promise is a promise and if you cannot stand behind your advertising why then not return part of the charges you make to clients like me? I'm sure, though, you will think of a fair compensation for my unexpected negative experience at this Portland hotel, right? August 8, 2013
Rated 5.0 out of 5.0 by Beautiful hotel! Unfortunately, I can't say how much we enjoyed this hotel due to an emergency in the family. We got there late and left early but for what we saw and experienced, this hotel was wonderful. There was hot coffee for us in the morning and the van driver that was available to give us a shuttle to the airport was extremely on time (which I very much appreciated). The room was very clean and spacious. I would strongly recommend this hotel. August 7, 2013
Rated 5.0 out of 5.0 by Wonderfully spacious room ! I can't say enough good things about our stay here. The room was extremely comfortable, and we definitely enjoyed having the separate but adjoining area with sofa bed, TV, and bathroom. The staff was friendly and helpful. The icing on the cake was being able to take the shuttle to the airport to drop off my mom, and then calling the hotel for our return back to the room. We would definitely stay here again. August 7, 2013
Rated 3.0 out of 5.0 by Quick overnight The hotel was clean, and was nice. We were in for a quick overnight -- to catch a flight from PDX the next day. Our only issue was the noise level -- we were on the end with planes, trains, automobiles, and an occasional motorcycle. The freight trains running all night long were probably the most disruptive and loud. It seems the staff is aware, because during check-out, the front desk asked me how the stay was. I said, loud. And the response was, "oh, you were on the end". So, I recommend that you ask to stay away from "the end". Or bring heavy duty ear plugs. Otherwise, stay was ok. August 7, 2013
Rated 4.0 out of 5.0 by Helpful Staff I always enjoy staying at the Holiday Inn. The staff try very hard to be accommodating and helpful. August 5, 2013
Rated 4.0 out of 5.0 by Timely staff The hotel staff shuttle was timely and very helpful drivers, Front desks staff was friendly and helpful. Wireless internet in the room was not working correctly but the staff helped me in the lobby to log in. I travel all over the world and use wireless so maybe there were to many person trying to use the system. As being a standard Holiday inn not an express I thought the closet area would have doors of some type, but since I was just staying one night this was not a big deal to me. The hotel had been quite busy with a wedding going on for two days and maybe this why my bathroom had been over looked a little, there was hairs on the floor. I just used the towels and bath mat that were very clean just have the staff check the bathrooms closer next time.. No I did not report this at the time I was very tired and had a 5am flight. August 5, 2013
Rated 5.0 out of 5.0 by enjoyed our stay The staff was courteous. Got a great room with the Priority Elite upgrade. Enjoyed the stay August 3, 2013
Rated 4.0 out of 5.0 by A cmfortable hotel I was here for a conference, and it was a comfortable place overall. The bed was comfortable, the room was quiet and the air conditioning system was a bit noisy, but it kept the room at a good temperature. I never used the pool, so I can't rate it overall. The decor and ambiance was good overall. I had no problems with the on site wireless or with using the computers in the lobby to print up my boarding pass on Sunday, The hotel restaurant wasn't the greatest. The food was so so and a bit pricey for the overall quality. And the staff were very slow, even when there were few other patrons. It took them a while to seat us and to come round to take our orders. And I was lucky. One of my fellow conference goers had to wait almost an hour for her food. Again, the restaurant wasn't even terribly busy at this time. The coffee bar was decent, however, though it was a bit pricey. The only other down side, besides the restaurant, was the location. It was convenient to the airport, but there really wasn't any other restaurants or entertainment within walking distance. There was one unpleasant thing on Sunday. One of the rest rooms off the main lounge area had an unpleasant mess in it on Sunday. I told the person at the front desk about it, and he said he'd send someone to deal with it, but when I used it again later that day (I had checked out of my room by then and was finishing up the conference activities), the issue had not been taken care of. The staff were all pleasant and friendly, though, so overall, I more got the feeling that maybe there was a diffusion of responsibility, or maybe they had a bunch of new people or something. Still, it was a comfortable place to stay overall, and I'd recommend it overall. August 2, 2013
Rated 3.0 out of 5.0 by Understaffed and Noisy Extremely Large hotel catering to large numbers of people due to airport location and conference center. Because of large size and number of customers, took too long to get waited on at Check In. Last thing you want after a long trip is to have to wait because property is understaffed. The floor I was on seemed to have parties going on in the Hallway. People visiting in the halls making too much noise, well past bedtime. Rooms are not quite at all. People slamming doors 2-3 rooms down will make you jump out of the bed! If you want a good nights sleep, this is probably not the Hotel for you! July 31, 2013
Rated 2.0 out of 5.0 by Great people, dirty halls, non draining tubs Once able to get a person on the phone the shuttle and staff were great. The same Cheerios, scattered M&Ms, cups, glasses and silverware which were in the musty smelling hallways when we arrived in the evening were still there the next day. July 27, 2013
Rated 4.0 out of 5.0 by Great Stay for my flight out Stay there the first time ,but Staff was great .Room was also Super It is just there is nothing around the Hotel . But will stay there again if i am in the area stefan July 26, 2013
Rated 5.0 out of 5.0 by Satisfied Visitor The room was very clean and the flat-panel television was nice. The staff was courteous and catered to my requests. The bathtub made a strange squishy sound when you stepped in it. For the price I paid, I feel like there should be more amenities. The room did not have a refrigerator or microwave, though a fridge was brought to my room upon request. It would be nice if there was a continental breakfast. I have stayed at cheaper hotels that offered all these things. Despite my complaints, I am satisfied with the level of service I received, and the cleanliness of the room. I will stay there again. July 23, 2013
Rated 4.0 out of 5.0 by Park and Fly PDX First stay at this hotel but needed the 30 day park/fly deal with is a good value. Rooms are quite comfortable even for family of 4 though the windows didn't open so the rooms were quite stuffy. A/C remedied one room but not the outer room. Bar closed at midnight so naturally heard the 'bar crowd' leaving out the backside where we were staying. July 18, 2013
Rated 1.0 out of 5.0 by Not so good. I generally try to stay at one of your hotels when available. On this particular trip at this hotel I have to say I was a disappointed. I am normally pretty easy to please. In this case the hotel is older, which normally isn’t an issue. However, I was asked if I want a room up high or low, and picked the higher elevation room. What I didn’t know is that I received a room on the end of the building nearest the busy street and nearby highway. It was loud all night due to the traffic. The older building allows the noise to penetrate easily. That in and of itself is part of traveling, I understand that. However, in the morning as I was showering and getting ready for the day the power failed to the entire facility. That was a pain as I had to finishing getting ready with no power in a dark bathroom, and then walk down (at least it was down) 7 stories. I had to get to the airport so I could not wait for the power to return. It was still out when I left. My overall experience at this hotel was poor, and I would never recommend this particular hotel to anyone, nor will I look to stay at this hotel the next time I am in Portland. I would like to ask for my money back due to the power outage. July 18, 2013
Rated 3.0 out of 5.0 by room room was not what was described when made reservation was offered no options to fix problem with room July 17, 2013
Rated 2.0 out of 5.0 by VPN unconnectable!! Two days at this hotel without any possibility to connect to my mail server via VPN. I called the hotel IT service center, but to no avail. the staff told me that this was a re-occuring event; they were however exceptionally efficient in resolving my problem by driving me over to the local Starbuck's where I could connect with no issue. Searching the web, I have seen that the problem has been reported by others as well. Being an international business traveller (and a Platinum Member!) , I need to be connected to the office constantly, so I don't think I will be staying here again. A pity: the rest of the hotel is just fine and the staff is helpful. July 16, 2013
Rated 2.0 out of 5.0 by Not what I expect from Holiday Inn This location seems older and in need of some updating. The front desk staff gave me the turnstile feeling, as if I was cattle to process. To the defense of Holiday Inn, I travel quite a bit and usually stay at more modern facilities so I may be a bit spoiled. The good thing is that there are other Holiday Inns to stay at in Portland. July 14, 2013
Rated 4.0 out of 5.0 Outstanding staff We were there for a basketball tournament and had food brought in from the Olive Garden to feed the team. We had leftovers and Nick was nice enough to store our leftovers for us and let us use the employees microwave to reheat the food the next day. Jason saw to it that we had enough plates and silverware. They are two reasons we will consider staying here again if we are ever in the Portland area. July 14, 2013
Rated 5.0 out of 5.0 by Comfortable stay, quiet and new The room was very comfortable. The only downside was that it did not have a small refrigerator or microwave which would have been nice since I stayed there for over a week. During my first stay there, they were remodeling the lounge area. It was finished just before I left, and it looks fantastic! The service at the lounge was fast and friendly. All of the food I tried there was excellent and they had several local brewery's on tap. There were a ton of kids on a field trip, a lot staying on my floor, but I never heard them while I was in my room. Overall a great experience. July 13, 2013
Rated 4.0 out of 5.0 by Dirty toilet We arrived by plane at 11:00 pm. We had traveled all day and were very tired. We got to our room and began to settle in, when my wife discovered that the toilet had not been cleaned. The seat was dirty and there was fecal matter in the bowl. So, we called the front desk and asked to be moved. 15 minutes later key cards were brought for another room. It was a smaller room, but we were so tired & just thankful for a clean room & bed. July 7, 2013
Rated 5.0 out of 5.0 by Accomodating staff Even though you may not be near most necessities, the shuttle staff will take you there in it the airport, MAX staion or shopping at the nearby Cascades. I also appreciated the access to the 8th floor hospitality room for Platinum Members. In addition, I had a package to be mailed and the front desk took care of taking the parcel to the post office for me. THANKS! July 6, 2013
Rated 4.0 out of 5.0 by Service... the receptionist are not so friendly but the servers in the restaurant are very friendly, lots of smile, very pleasant, it feels like they love what their doing and enjoy talking to people. they said they been working there for 30years. I will not come back to ur hotel but i will continue to use other holiday inn express hotel. thank you.. July 5, 2013
Rated 1.0 out of 5.0 by Not a great stay at this Holiday Inn I arrived after an 8 hour train ride and chose this hotel because it was close to the airport for my flight home. As a Platinum Priority Club member I was upgraded to a suite. However the first suite smelled awful!!!! I called the Front Desk and they sent the Director of Housekeeping who arrived with a spray bottle. Not encouraging! I asked to be change to the Holiday Inn Express at the airport but there were no rooms, not even for a Platinum Member of Priority Club...first time I have ever encountered this! So the search was on for a cleaner, none smelling room. Finally found one with the help of the Manager on Duty. Front Desk personnel in the evening of the first night were in a word "hopeless". I informed them that my brother-in-law was coming to visit me at the hotel and to please ask him to call my room. Instead, after I informed the front desk personnel that I would not be in the lounge but in my room, the front desk personnel sent him to the lounge where he sat for ONE HOUR waiting for me. I finally decided to go to the front desk and have them call my brother-in-law's mobile found and this is how I found out he was in the lounge waiting for me. When I and my brother-in-law pointed out the error on the part of the front desk personnel telling my brother I was in the lounge there was no apology - just blaming someone else who had just finished their turn of work at the front desk. Some how the front desk and management of this hotel need to get their collective acts together.... This is the first and ONLY horrible experience I have had at a Holiday Inn. I have to say that the Manager on Duty the second day of my stay made a positive consideration to my bill - ONLY after I asked. The restaurant and bar folk were friendly and helpful! Thank you to them and that is far as my thanks will be extended. The food was okay... Will I ever stay here again at this Holiday Inn - in a word "NO" July 4, 2013
Rated 4.0 out of 5.0 by Brief Stay This was a real brief stay being that we were flying out early the next morning, but it was good experience. July 1, 2013
Rated 4.0 out of 5.0 by Nice room, great location We were happy with our adjoining rooms and the service we received. The location is perfect, close to the airport and our rooms were comfortable and clean. We will return again! June 25, 2013
Rated 4.0 out of 5.0 by Good Place Please ignore my nickname "Offended Priority Member." This was in reference to a bad experience at a single location, not this property. The hotel is conveniently located near airport. Rooms are nice. Hopefully the construction/remodel of the restaurant and re-location of the lounge are near completion. Food is pretty good. My only knock on the place is that "wines by the glass" need improvement. I didn't think it was possible to get a bad Pinot Noir in Oregon. I stand corrected. The bartender asked what I thought of it, and I politely told her, "Not much." She offered a glass of something else, which I appreciated. So negative points for the Pinot, positive points for the bartender. June 25, 2013
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