Rated 3.8 out of 5 by 171
Rated 4.0 out of 5.0 by jbsaffert Good for our quick stay!
We were only there for 7 hours before we went to the air port. The staff was very helpful and kind. The room was clean and pretty comfortable but they definitely need larger or additional pillows on their beds. However, when we asked for additional pillows it was no problem for them to bring us some. The phone in our particular room did not work but that wasn't a huge deal for us. The one other downfall was that our room was highway side and the noise level from the traffic was loud. We actually thought our window was open, but it was not. Overall it was a good experience for our quick stay. The hotel is nicely redone and the free airport shuttle is what we were mostly looking for.
December 18, 2013
Rated 5.0 out of 5.0 by Boston0407 Renovations are nice
This older property of the Holiday Inn chain has undergone quite a transformation with remodeling. It is a nice place to stay if you're passing through the Portland Airport and need an overnight stay. We enjoyed our stay, the staff is "over-the-top" friendly and goes out of their way to be helpful. It is the main reason we will stay again in the future.
Having said all this, remodeling of an older property doesn't solve some of the problems of an aging facility. I hate standing in a tub taking a shower when the drain isn't working properly. I don't know why hotels being built or renovated still install bathtubs when a nice walk in shower would be much better. Who ever takes a bath when a shower is available. No one!
December 12, 2013
Rated 1.0 out of 5.0 by Aussie22 Experience
I've stayed here a couple times, stayed last week and was a terrible experience.
- reserved a king bed online, and was reserved as a king, when I arrived they said there was no king available and front desk clerk didn't apologize or understand, terrible customer service
- my room smelled like odor, which I experience my previous stay
- ordered room service twice, should I realized after the first meal, the food is awful, pizza was terrible and orderd chicken sandwich that was dry and had a piece of cheese not even melted on top and fries were cold, didn't eat any of the meal
- went to order a coffee in the morning and the one person manning the cafe had me wait there for 5 min without even saying I'll be right there, so I left.
Will not return to this hotel
December 10, 2013