Rated 3.9 out of 5 by 216
Rated 5.0 out of 5.0 by ThePrince65 Great service
The personnel were very courteous and attentive to my needs. I recommend this hotel very highly.
July 29, 2014
Rated 5.0 out of 5.0 by Bobbo77 Great Staff / Lobby & Rooms
From the Front Desk to Shuttle Chauffeur the staff was refreshingly helpful and generous. Obviously this attitude comes from the top down. And when we're on the road dealing with stress from either work or play this really matters. The only complaint I had was at 2:30pm when we were trying to nap before a big wedding that evening, the head of house keeping was rapping on our door with her room key yelling the proverbial " Housekeeping ! ! ! ", despite the Do Not Disturb sign being displayed. When we didn't respond, (half asleep) she proceeded to open the door and saw us in bed. As I let her know how I felt, I saw no reason to bring it up w/ staff. However, when FD asked how was our stay, I relayed the story and was promptly awarded a gift which more made up for this little mishap. This was the second TD for the FD. Upon checkin we were upgraded to a beautiful suite. My thanks to Taylor and Anthony, FD, for helping make our stay refreshing and memorable.
WE'LL BE BACK, FOR SURE...
July 29, 2014
Rated 2.0 out of 5.0 by DJS_23 Hotel not clean
My hotel room was not clean. The floor was obviously not vacuumed (coins and soda bottle caps on the floors!), there were long hairs on the bed and in the bathroom, and greasy hand prints around my room. The floors of the hallways were a mess. Housekeeping needs an overall!
The rest of the staff was very nice and polite.
Many of my other complaints are directly related to some type of dog show being held at the convention center of this facility. There were dozens and dozens of dogs throughout the hotel ... barking, whining, smelling ... it wasn't good. One would likely not have these issues if visiting at another time.
July 26, 2014