Rated 3.9 out of 5 by 301
Rated 5.0 out of 5.0 by katrina22 great hotel
friendly staff, great restaurant staff, good food and drinks, internet access, and comfortable rooms!
October 19, 2014
Rated 4.0 out of 5.0 by bbqdave Imressive lobby
Last time we stayed here the lobby was being remodeled -- it turned out great. Unfortunately the free goodies and morning coffee were replaced with a cash bar.
October 18, 2014
Rated 3.0 out of 5.0 by igalam A bad experience finishing well
Following a long road trip day, with a friend we arrived at the hotel and we got the room 808. Entering the room, we got assaulted by a bad smell of mould that I instantly grabbed the phone and asked the reception to get another room. The receptionist sent immediately somebody with the keys of another room, the room 835.
In my reservation online I mentioned in the Special request, "Quiet room". The room 835, looks nice, clean and quiet at first sight, until you get into the bed and try to sleep. The room is just on the hotel front, very close to an industrial zone, with a heavy traffic of trucks all night and a railroad where a freight train passes every half hour.
Just the best ingredients to spend a great sleepless night for light sleepers as me and my friend are ! But once you are in your bed, dead tired after the road trip, you don't have any force to call again the reception and to change of room... again.
Feeling resignated, I tried hard to find the sleep, without success. In the morning after having counted hundreds of trucks and a couple of dozens of trains, I complained to the receptionist on duty. Her name Nadia.
Suddenly the bad sleepless night experience and frustration were almost forgotten when Nadia immediately understood my situation and made the right decision "to make it right", waiving the invoice. This was an unbelievably great customer service that we didn't expect.
I only wish that Nadia's collegue who gave us the room 835 would have remembered that we needed a quiet room. She was nice to change us the room quickly, unfortunately it didn't work.
Despite the sleepless night, but for the customer service, I recommend this hotel and me and my friend are very thankful to Nadia for her amazing customer service and understanding.
We will be back, but not in the rooms 808 and 835!
October 17, 2014